We’re hosting another Gainsight CE Office Hours session this month, and we’d love for you to join us! This time, we’re diving into KPIs that Matter
Have you ever wondered if the metrics you’re tracking really align with your business goals? Vanity metrics are important to have to aim for meaningful benchmarks, but you may be at the stage where you want to discover and showcase the actual impact of your Academy. Let’s figure it out together!
Here’s what we’ll cover:
- Aligning Goals with KPIs: Learn how to connect your Academy’s goals to your company’s larger business objectives using Gainsight’s Customer Success framework.
- Tracking the Right Metrics: Go beyond completion rates: let’s talk scale, retention, adoption, and expansion.
- Real-World Examples: See how other teams (like Customer Success and Support) use education KPIs to drive results. We’ll even have a successful Gainsight CE customer join us for this.
Why Should You Join?
- Gain actionable strategies to define and measure impactful KPIs.
- Learn how other companies are using education to hit their business goals.
- Share your ideas and get inspired by insights from your peers.
When: January 21st at 10am EST
Where: https://gainsight.zoom.us/webinar/register/6017362577002/WN_AkachMFHRf6zXfqk1jB-qA