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Could we get a complete list of technical specifications for viewing eLearning within our Gainsight CE Academy? We need to share this with our customer IT teams. 

 

Thanks!

Hi ​@sfogg1234, do you mind being more specific about what you are looking for? Are you looking for system requirements? Like recommended browser version? 
 


Hi ​@cdonargo,

That’s exactly what I’m looking for! We have customers who may be using older computers, and as a result, some fonts and images aren’t rendering properly. We’ve confirmed they’re viewing in Chrome but are having trouble pinpointing whether other settings might be causing the issue.

Thank you so much for your response—I look forward to hearing back from you.

Have a great day!


Thanks for the response and the additional details ​@sfogg1234 !

We can't account for any customizations we may have done to the course viewer or templates, but our standard font both within templates and the course viewer (including the Rich Text Editor boxes) use web-safe fonts. These fonts should work on most hardware and software, but if someone is using a very old hard/software, then it may even be considered EOL by the manufacturer and we can't guarantee the user's experience.


@cdonargo Is there a page or article that speaks to the viewing requirements within Gainsight CE?


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