https://communities.gainsight.com On the Forum you can ask questions or take part in discussions. https://communities.gainsight.com/ideas/increase-widget-count-on-dashboard-17935 This request is to increase the dashboard widget limit to 40 so that it will be useful to integrate all of the necessary keypoints in a single place when integrating with several external systems.  Fri, 19 Jun 2026 20:27:10 +0200 https://communities.gainsight.com/customer-success-cs-15/using-tags-in-c360-31192  I am teaching the CSM team on how to do Group Sends in Gainsight and realized that when creating people lists you can filter off “tags”. A while back I added tags to the C360 views but realized it doesn’t do anything. I thought CSM’s would be able to go in and add their own tags to each account but when I click in it, nothing shows.My use case is this: I would like the CSM’s to add tags to each account to identify groups of clients. For instance, if clients are requesting a certain feature in our software such as Shopify, we can add a tag called Shopify to the account so when the time comes when Shopify is released, they can create a list based off everyone who has the Shopify tag and send an email blast letting them know the feature is available. I know there is product requests but I figured tags may be easier for all sorts of use cases.Maybe there is another way to do this in GS that I am not aware of but hoping someone can clarify the use of tags for me as I couldn’t find a clear answer.Thanks! Customer Success (CS) Fri, 19 Jun 2026 20:19:58 +0200 https://communities.gainsight.com/community-news-2/where-is-my-badge-14405 Ranks and BadgesRanks accrue over time based on your depth and variety of engagement on the Community indicating the value brought to the Community by the member over time.This is Automatic and denoted by the icons against your profile pic. Read about our Ranking system on the post below.  The Badges you spot in the pop-out while hovering over the user profile pics or on their profiles are tailored for the various initiatives the user participates in that Gainsight offers on the Community and are Manually assigned by the Community team.Initiatives like what certifications did they do, are they participating in a Beta, did they attend (or speak) our annual Pulse conference and other badges that might be more exclusive for certain groups of advanced users.Does your profile miss a badge?Let’s make it simple to address... please let the Community team know on this thread and we will look into it.A great example (above) of cross-checking whether your Certifications are also reflected on your GameChanger community profile.Oh, and a good reminder how Badges look way better on a Completed user profile. ? Badges not visible?You know you’ve been manually assigned badges, like Ben’s profile in the 1st screenshot, but they don’t show up on your profile?Chances are, you might have the Badge display Setting selected as ‘No’.Please go to your Profile settings and you should be able to have them displayed. Other things the Community Manager can help you with?If you feel any other inconsistencies about using your account or queries regarding this platform, Or resetting your email address, please let us know. Doing other cool things togetherHave a local chapter in mind, host an event, meetup or thinking about some interesting collaboration cases or want some specific reports for your area?We are Big on in-person meetups.Share with us how do you want to ‘Community, beyond the regular Discussions and Product feature Ideas usage.Drop a comment below, on this very post, and let’s think of cool Social ways to achieve things together.  Community News Fri, 19 Jun 2026 17:51:36 +0200 https://communities.gainsight.com/ideas/churn-save-event-detection-31191 I've raised this during Office Hours and wanted to formalize it as an official idea.Staircase already does excellent work surfacing Churn Risk signals, Churn Notifications, Extremely Negative Messages, and Highly Positive Messages - all high-value events that drive action across CS, Sales, and Leadership. I'd like to extend that framework with a discrete "Churn Save" event.The ask: When Staircase detects a customer who was previously flagged at elevated churn risk (or even churn notification) and subsequently shows recovery or renewal signals, surface that as a named, trackable event in the platform.Why it matters:CSM-level: Gives individual contributors concrete, timestamped evidence of impact to bring into performance conversations and 1:1s — no manual documentation required. CS Org-level: Enables CS leadership to aggregate and report Churn Saves as a measurable outcome alongside ARR retained, rather than relying on anecdotal accounts. Executive-level: Provides ELT and C-Suite a defensible, data-backed metric for CS ROI — particularly relevant given current pressure on every org to demonstrate clear business value.This builds naturally on existing Staircase detection logic and would give the platform a closed-loop view of the churn lifecycle: risk identified → intervention triggered → save confirmed.Interested to hear whether others are tracking Churn Saves manually today and what signals you'd want Staircase to use to confirm a save event.  Fri, 19 Jun 2026 17:30:01 +0200 https://communities.gainsight.com/staircase-ai-by-gainsight-302/topic-audit-history-31187 In Staircase, you can delete the little topic things from interactions:Can you tell in any way that it was there, and had gotten deleted? If so, can you see who deleted it, when, and report on it?Sometimes ST gets it wrong, and it’s totally valid to delete false signals. But if someone deletes a signal, it might be important to know for that account, in case it later turns out that signal was valid. Staircase AI by Gainsight Fri, 19 Jun 2026 16:57:02 +0200 https://communities.gainsight.com/customer-communities-cc-17/user-post-in-moderation-deadend-31160 We have the AI moderator on, so when someone starts a thread, they get the banner that it’s being reviewed before publishing. This seems like a dead end, though. To the best of my knowledge (and I could be wrong!):If they reload the page, it just gives them a fresh form to post something. There’s no email notification when it has been posted.What’s the intended path the user is supposed to take? Are they supposed to then go to their profile to see when it’s published? Customer Communities (CC) Fri, 19 Jun 2026 16:38:59 +0200 https://communities.gainsight.com/customer-communities-cc-17/best-workarounds-for-the-50k-character-limit-27104 How do you handle the 50K max character count in articles/topics when cutting content isn’t an option, and breaking it up into comments wouldn’t be intuitive for customers? Any workarounds or advice? Customer Communities (CC) Fri, 19 Jun 2026 16:35:28 +0200 https://communities.gainsight.com/integrations-54/configure-cc-to-skilljar-field-mapping-31164 This article helps Admins configure CC-to-Skilljar field mappings as part of the Skilljar and Gainsight CC integration.Overview Prerequisites Map Skilljar FieldsOverview The Skilljar Field Mapping lets Admins control which community profile fields are sent to Skilljar.When the Skilljar and CC unified login integration is enabled, CC becomes the identity provider for Skilljar. All user data must pass through CC before it reaches Skilljar.This means any profile attribute you want Skilljar to receive, such as a user's role, region, or product subscription, must first exist in CC and then be mapped from CC to Skilljar using this feature.Prerequisites Before you configure Skilljar field mappings, make sure the Skilljar and Gainsight CC integration is enabled for your community.For more information on integrating, refer to the Skilljar + Gainsight CC Integration article.Map Skilljar Fields To send community profile data to Skilljar, you add field mappings in the Skilljar Field Mapping configuration page.Each mapping defines which CC field to send and which Skilljar field it should populate.Note: Skilljar fields are populated automatically. When you set up a mapping, the dropdown pulls available fields from your Skilljar instance in real time.To map CC fields to Skilljar:Log in to Control. Navigate to Integrations > Field Mapping. The Skilljar Field Mapping page appears.​​​​​​​ The Skilljar Field Mapping has the following two sections:Profile Field Mapping: Helps to map user profile fields in CC to Skilljar. Role Mapping: Helps to map use roles in CC to Skilljar.To map Profile Field:From the Community Profile Field dropdown, select the user profiles in CC. From the Skilljar Field Name dropdown, select the appropriate Skilljar field. Click Save.To map Role Field:From the Community Role dropdown, select the user role in CC. From the Skilljar Role Name dropdown, select the appropriate Skilljar field. Click Save. Integrations Fri, 19 Jun 2026 15:39:07 +0200 https://communities.gainsight.com/ideas/ability-to-pin-a-timeline-activity-7669 Our client timelines are reviewed by a number of different users, from CSMs to Management to others who support the account and need to quickly sift through Timeline activity notes to pull details for QBRs. It would be helpful if the CSM could pin a particular Timeline activity to the top of the Timeline to flag for review by others. So for example, if the CSM logs an update, he/she would include the most important points in that activity so others don't have to spend time reading all of the long email chains, etc. just to get to what they need, while CSMs won't need to change their process of logging activities. Fri, 19 Jun 2026 15:10:01 +0200 https://communities.gainsight.com/cc-ideas-product-updates-in-categories-open-beta-446/admin-guide-ideas-and-product-updates-in-categories-30311 Moving Ideas and Product Updates into categories allows for a unified community experience, better content discovery, and granular, role-based access control.Preparation & Enabling the FeatureBefore turning on the feature, it is critical to build a plan for your category structure and decide which content types you want to support in each category.Access Settings: Navigate to Settings > Platform > Open betas in your admin panel. Toggle the Feature: Locate the Ideas and Product Updates in Categories toggle and switch it to ON. > Note: Once enabled, users will be required to post ideas and product updates within a specific category rather than at the global module level.  Configuring Individual CategoriesAfter the feature is enabled globally, you must specify which content types are supported within each category.Navigate to Community Structure: Go to the Community tab in the admin sidebar. Edit a Category: Select a specific category (e.g., "Product Launches") to open its details. Set Supported Content Types: Scroll down to the Category Supported Content Types section. Check the boxes for Ideas and/or Product Updates to enable them for that specific category. Save your changes. Impact on Users: If a content type (like "Ideas") is unchecked, users will not be able to select that category when posting an idea in both Control and Destination. Bulk Moving Existing ContentOnce your new structure is finalized, you can move existing Ideas and Product Updates in bulk out of the global modules and into the appropriate categories.Go to Content Overview: Navigate to Content > Overview. Filter by Content Type: Use the filters to select Idea or Product Update. Select Items to Move: Check the boxes next to the posts you wish to relocate. Perform Bulk Move: Click the Move topics icon in the action bar. Select the target category from the list. Confirm the move by clicking Move topics.  Enhancing Discovery with WidgetsTo help users find content quickly, you can optionally add a "Filter by Category" widget to your module pages.Access the Module Page: Go to your community's Ideas or Product Updates page and click Edit Layout. Add Widget: Click the + icon to add a new component to the sidebar. Search for and select the Filter by Category widget. Publish: Click Publish to make the widget visible to your users. This allows users to filter content by its specific category while still viewing the global module feed.   CC Ideas & Product Updates in Categories Open Beta Fri, 19 Jun 2026 14:20:58 +0200 https://communities.gainsight.com/ideas/add-support-for-product-update-post-type-as-a-filter-in-zapier-new-topic-trigger-20698 I don’t see a way to trigger a Zap currently from a Product Update post. Ideally we’d like to automatically forward Product Update posts into a specific slack channel. Fri, 19 Jun 2026 12:28:41 +0200 https://communities.gainsight.com/ideas/zapier-trigger-assign-badge-21547 It would be super helpful to me if there was a Zapier trigger for when a user is assigned a badge or role.  Would love to be able to sync badge status from InSided to our Salesforce contacts.   Fri, 19 Jun 2026 12:28:14 +0200 https://communities.gainsight.com/ideas/allow-zaps-to-apply-to-more-than-one-content-type-and-category-21481 Love using inSided with Zapier, but a pain is that zaps have to be defined for every content type and category individually. This creates a ton of extra work. Would love to see options to either select some or all of a content type or category and have in a single zap.Example:Trigger: New topic liked in inSidedAction: send notification to a specific toolCurrent:Step 1: Select content typeStep 2: Select category Step 3: Repeat a thousand times over and over for each of these combinations until your brain is numbFuture:Step 1: Select relevant or all content typesStep 2: Select relevant or all categoriesStep 3: Your done hurrary!!! And if I’m missing something and the future is in fact possible -- please let me know.  Fri, 19 Jun 2026 12:27:56 +0200 https://communities.gainsight.com/ideas/integrate-staging-with-zapier-21173 It’s not currently possible to integrate Zapier with the InSided Staging environment as the API key from staging is invalid. This means for users (like me) with complex SSO set ups, it’s impossible to test new Zapier integrations without impacting end-users of the community. Fri, 19 Jun 2026 12:27:18 +0200 https://communities.gainsight.com/customer-communities-cc-17/gainsight-mcp-experiences-31186 Hi all!Last week I connected Gainsight with our Claude via the MCP and I fell in love.I already build multiple agents (projects) that will run either weekly or monthly (depending on the necessary information cadance) and I want to do even more…So I am curious, what did you already do with the MCP and how you are benefitting from it / results you get?What I have build in Claude with help from different sources: Community Agent: This one, combined with my MCP data is giving me both a weekly and monthly report on how the community us doing. Some basic metrics, but also more indepth and giving me ‘posts at risk’ and turns this into a report Voice of the Customer listener: is looking at everything being said in the community that looks like feedbacki/input and turns this into a report I can share with PM, PMM, CSM etc  Advocacy agent: looks at the community members and checks if they are positive, engaging etc and if they are a good potential candidate for our (future) advocacy program and also gives suggestions what kind of advocacy act would best fit Engagement agent: Look at the members and signals who are at risk of ‘churning’ and wat I mean by that are not active at all up untill the most active members and for each person it write a personal message I can send to either help them get engaged again or to thank them for all their hard work in the Community etc.In the upcoming weeks I hope to finetune these even further but I want to first test a few weeks and check results etc. What are awesome things youare building with the MCP? Customer Communities (CC) Fri, 19 Jun 2026 11:52:55 +0200 https://communities.gainsight.com/customer-communities-cc-17/looking-for-insights-how-shared-projects-could-be-set-up-on-gs-31190 Hello all, I am looking for some insights and ideas if anyone has on their communities a collaboration space that members can share their development projects with others.A couple of examples of how it could look like: https://projecthub.arduino.cc/, Projects & Tutorials for Beginners and Up - Hackster.ioHas anyone built anything like this on GS platform or has any alternative cases to share? Thanks a lot,Lina Customer Communities (CC) Fri, 19 Jun 2026 10:15:44 +0200 https://communities.gainsight.com/カスタマーサクセス-cs-420/カンパニー-リレーションシップの削除-31189 カンパニー・リレーションシップの削除について質問です。「データ管理」から「カンパニー」「リレーションシップ」のオブジェクトを開き、「データ」画面からレコードを削除したのですが、検索窓にて検索したときに表示されてしまいます。どのようにしたら、検索結果からも消えますでしょうか？ ▼データ管理 ▼実画面  カスタマーサクセス（CS） Fri, 19 Jun 2026 08:26:09 +0200 https://communities.gainsight.com/customer-communities-cc-17/enable-announcement-card-on-knowledge-base-category-pages-31118 Is it possible to show the Announcement Card on Knowledge Base category/pages as well?Currently, it appears on individual Knowledge Base articles, but we would like to display it on the Knowledge Base page too.Please let us know if this is supported or if a custom solution is required. Customer Communities (CC) Fri, 19 Jun 2026 06:42:11 +0200 https://communities.gainsight.com/カスタマーサクセス-cs-420/companyのスコア変動をマイルストーン等以外で察知する方法はありますか-31188 Snapshotで推移を見たり、個別C360のマイルストーンでスコアの変動を見たり、レポートの矢印で変動を見たりはしているのですが、それ以外でCompanyのスコア変動を可視化し察知する手段はあるでしょうか？ カスタマーサクセス（CS） Fri, 19 Jun 2026 03:58:25 +0200 https://communities.gainsight.com/staircase-ai-by-gainsight-302/is-it-possible-to-get-meeting-prep-sheets-via-slack-29339 One of my strategic CSMs is interested in getting the Meeting Prep PDFs delivered via Slack. She’s already receiving it via email, but would like both.I’ve already enabled the AI Meeting Summary Slack notification, but I don’t see anything for Meeting Prep. I’d love to see that enhancement added!In the interim, I have provided her with the following prompt to use in the Staircase Slack app, which has been useful: I have a meeting with iCompany Name] soon, what do I need to know?Thanks for any help here. Staircase AI by Gainsight Thu, 18 Jun 2026 23:32:24 +0200 https://communities.gainsight.com/general-information-26/how-searching-works-in-the-gainsight-cc-platform-22159 Last Updated On: Aug 26, 2025This article explains how our search works and shares tips for making content easier to find.OverviewMany users wonder how search works in the Gainsight Customer Community (CC) platform and how to make their content easier to find. Because our search algorithm evaluates multiple factors, it can sometimes be difficult to understand why certain topics do, or do not, appear in results.This article explains the key factors driving search behavior and offers best practices for improving content visibility across the platform.Searchable AttributesWhen a user submits a query, the search engine examines multiple attributes across both community and federated (external) content to identify matches. Understanding these attributes helps content creators optimize posts for better performance.Searchable attributes include: Title of the topic: Highly weighted for relevance scoring. Content: The full content is indexed, allowing users to discover posts based on in-depth context. Whether it is an article: Prioritized as it is company-generated content. Whether it has the best answer (if it is a question): Key for searching solved queries. Replies: Captures ongoing conversation and relevance within threads. Source, Tags, Product Area, and Category: Used for filtering and refining search results. These attributes apply to all indexed content, regardless of origin. Consistent tagging, categorization, and formatting help improve discoverability and filtering.Ranking Result Once matching content is found, the system applies a scoring model to determine the order in which results are shown. This model uses weighted factors applied consistently across all content sources and types.Ranking factors include: Number of matching search terms: More matches usually mean higher relevance. Proximity of terms within content: Phrases where keywords appear close together are ranked higher than scattered terms. Content type: Articles and solved questions are often prioritized as definitive answers. Content source: External (federated) content is prioritized over user-generated content in the community Date of last update: Recently updated content is considered more relevant. Engagement metrics include: Number of likes Number of replies Number of views Recency of activity within the thread Spelling similarity: Allows for slight typos and misspellings without penalizing results. Search results are sorted by relevance, not by content type or source. Community and federated content appear together in a unified list. Each content type (For example, article, question, discussion) is visually labeled for clarity.Best Practices for Optimizing Search Results Search behavior is driven by content structure and metadata. While the algorithm itself cannot be customized, the following best practices can help improve search visibility:Use clear, keyword-rich titles: Include commonly searched terms relevant to your topic. Convert valuable posts into articles: Articles rank higher and are perceived as authoritative. Mark the best answers in resolved questions: This improves ranking and helps others quickly identify solutions. Apply consistent, relevant tags and categories: Use a controlled vocabulary to enhance filter functionality and avoid fragmentation. Remove outdated content: Implement a proactive recommendation for a regular content audit schedule (For example, quarterly review). Maintain structured formatting and terminology: Use consistent headings, bullet points, and language across internal and external content. This enhances readability and improves indexing accuracy.External content should follow these same guidelines to ensure accurate indexing and inclusion in relevant searches. Regular moderation and audits help maintain content quality across the platform.Leveraging Search FiltersAdvanced filters allow users to refine results for more targeted discovery:Source Filters: Located directly below the search input; useful when federated (external) content is involved. Community Filters: Displayed on the left-hand side of the search results page for narrowing community-originated content. Filter by Post Type: Select to view only articles, discussions, or questions. This is particularly useful when you are looking for a specific format of information. Filter by Category: Select to view only content posted in a specific community or knowledge base category. Filter by Product Area: Select to view only content that was tagged with a specific product area. Filter by Public tag: Select to view only content that was tagged with a specific product area.Tips for Effective SearchingTo get the most out of the Gainsight CC Platform's search, consider these practical tips:Use quotation marks for exact phrases: For example, search for "customer success platform" to find results where these words appear together in that exact same order. Start broad, then narrow down: If your initial search yields too many results, use the advanced filters or add more specific keywords to refine your query. Check categories and tags: Sometimes, navigating directly to a relevant category or applying a tag filter can be quicker than a keyword search for broad topics. Understand ranking behaviour: If content does not appear, consider whether the keywords are prominent in the title, content, or marked best answer.​How Do Federated Search Results Appear in your Community Search?The search results in the community appear either as Live Search dropdown or can be viewed in the Search page.Live Search DropdownFederated content will be listed in the live search dropdown alongside content that is posted in the community. Federated content can be recognised by its icon. The federated source will be displayed in metadata color behind the title.Search Result PageFederated content will be listed alongside content that is posted in the community. A filter on the top, just below the search bar, allows you to filter and display only results from different federated sources. Remove all HTML tags from federated content before indexing. HTML formatting does not appear in search results and may hinder visibility.What's New in SearchRecent updates to our search functionality provide better precision, control, and clarity:New Filter Options: Narrow results by source, content type (article, discussion, solved question), product area, tags, and categories. Improved Relevance Ranking: Updated algorithm prioritizes content based on recency and user engagement. Enhanced Visual Cues: Content types are now more clearly marked in search results, helping you identify what you are viewing at a glance. General information Thu, 18 Jun 2026 21:19:00 +0200 https://communities.gainsight.com/customer-communities-cc-17/ranking-minimal-amount-logins-31169 Hi all!I am already revamping my ranking in my community because a lot of people don't level up.I mostly updated my lower levels and added a few more so that people actual level up more (high levels are still fine for now). But when I did the rebuild, I noticed that hardly anything changed and I did some research on potential issues (together with my friend Claude) and we came to the conclusion that the Minimum amount of logins are not properly registered  and usefull (especially wtih an SSO). And I was wondering if other people also ran into this problem and how you fixed is….My workaround is that I focus more on minimum seconds since membership and other criteria.And also, is there a proper way to use the criteria #minimal amount of logins. Because on a member profile I cannot find that information anywhere…. I only see registration date and last login date… nowhere do I see amount of logins.  Customer Communities (CC) Thu, 18 Jun 2026 21:08:28 +0200 https://communities.gainsight.com/customer-communities-cc-17/is-there-a-way-to-see-who-has-viewed-a-post-or-article-31183 The dashboard shows view counts. Can we also see “who” is viewing content? Thanks Customer Communities (CC) Thu, 18 Jun 2026 21:03:05 +0200 https://communities.gainsight.com/customer-communities-cc-17/how-many-of-you-are-using-the-product-announcements-feature-31182 I am interested in how you are using the product announcements feature, any creative uses and success stories to share regarding engagement. Do you connect it with ideation? thanks Customer Communities (CC) Thu, 18 Jun 2026 20:39:46 +0200 https://communities.gainsight.com/customer-communities-cc-17/claude-cowork-30647 Has anyone built anything for the community and Claude cowork? I’m hoping to get some of my Asana tasks to automate creating posts in the community for me.  Customer Communities (CC) Thu, 18 Jun 2026 20:31:26 +0200 https://communities.gainsight.com/staircase-ai-by-gainsight-302/staircase-ai-used-to-develop-an-audience-for-journey-orchestrator-29245 There is a great baseline analysis in Staircase AI titled ‘Accounts dark’.  It would be helpful to export or allow this data set in data designer to develop an audience for JO programs.  Use Case:  Identify the accounts that we have not reached out to, or have been unresponsive as a target audience for a webinar and to drive specific messaging (around capabilities, value, adoption, etc.). Staircase AI by Gainsight Thu, 18 Jun 2026 19:45:59 +0200 https://communities.gainsight.com/ideas/home-actions-widget-to-display-tasks-not-associated-with-ctas-31185 I noticed that Activity and Meeting-related tasks were showing up in Cockpit, but not the “Actions” tab on my Home page.  Upon further investigation, I confirmed that this is expected due to recent changes in how tasks and CTAs are displayed in the new Home Page layout.  I’d request that the “My Tasks” view available in the “Actions” tab does not limit which tasks are included and instead mimics the exact filters from Cockpit. Thu, 18 Jun 2026 19:34:04 +0200 https://communities.gainsight.com/ideas/ability-to-add-notes-if-ban-a-user-31184 I often decline a user because they don’t qualify - for example they are part of a company that is a client of ours but not in an eligible role. I’d love to be able to note somewhere a reason for the decline so it’s visible to other team members. Thu, 18 Jun 2026 18:41:59 +0200 https://communities.gainsight.com/customer-communities-cc-17/registering-an-account-with-icloud-hide-my-email-31159 I know a lot of you have users log in with SSO, but for those who aren’t, have you had any issues with users registering an account using iCloud+ Hide My Email? We’re still doing sandbox testing, but I’ve created a couple test accounts using Hide My Email and the welcome and activation emails never arrived. Customer Communities (CC) Thu, 18 Jun 2026 16:51:46 +0200 https://communities.gainsight.com/ideas/best-answer-button-show-who-marked-the-answer-20204 Hi Team, I have noticed that there is no current functionality (Unless i am unaware of it and if i am please let me know) to see who actually provided/marked an answer as best answer. In addition, there doesn’t seem to be any functionality on the control panel to stop users from marking their own replies to another persons topics as best answer.It is highly unlikely that someone who raised a topic has given themselves an answer to their own question, yet they have the ability to mark their own response as an answer. To ensure the use of this feature is done so correctly and that performance metrics are accurate I think it would be a good feature to have. To sum up:Build functionality to see the name of the user who marked an answer and not just the author of the marked answer.  Build functionality to stop a user marking their own reply as an answer on someone else or their own topic. Thu, 18 Jun 2026 16:02:10 +0200 https://communities.gainsight.com/ideas/add-a-no-replies-sort-to-unanswered-questions-landing-page-20786 For the Unanswered Questions search landing page at every community.domainURL/search/activity/unanswered like this one here on InspiredIt would be helpful to add “No replies” as a sort option. The exact opposite of the “Most Replies” option. This would be helpful for CMs, super users, moderators, etc who take an active interest in answering quesitons. Based on the URL for most replies, it seems as simple as adding another quick link option with an ascending URL, rather than descending: /search/activity/unanswered?sort=replycount.ascI got it to work by changing the URL, so I’d hope this could be a quick win idea to implement.  Thu, 18 Jun 2026 15:14:48 +0200 https://communities.gainsight.com/ideas/restrict-user-access-to-gainsight-mcp-30728 Now that MCP access is available in Gainsight CS It would be incredible if we had the ability to authorize this use via Permission Bundles. Thu, 18 Jun 2026 15:01:53 +0200 https://communities.gainsight.com/ideas/add-the-ability-to-create-contact-records-from-a-timeline-entry-24996 It would be great if I could add a new contact from Timeline entries. The contact I am trying to add as an external attendee doesn't exist so now I need to go back to people, add them, then try again (less likely to do that). If I could be prompted to add the contact, fill in any fields required and hit save, then continue doing my timeline entry, it could help ensure proper record keeping   Thu, 18 Jun 2026 15:00:46 +0200 https://communities.gainsight.com/ideas/admin-defined-views-for-timeline-12350 Gainsight Admins should be able to “push” views to Timeline, the same way they can Cockpit views today.  Here are a few use cases:Authored by Current User and Company is not managed as Customer Help CSMs find activities where they selected the wrong account and update with the correct account information Creating a view for all accounts within a hierarchy Helps CSMs with complex account hierarchies find all Timeline activities for the parent and child accounts Thu, 18 Jun 2026 14:59:17 +0200 https://communities.gainsight.com/staircase-ai-by-gainsight-302/expansion-analysis-to-regenerate-every-week-30262 Hi Team,The AI Expansion Analysis is generated by identifying potential expansion opportunities through the analysis of customer communications and surfacing actionable insights. AI expansion analysis featureBut, here is a request to the expansion analysis to regenerate every week, giving them an up-to-date picture of what’s going well in the account and where/how we can upsell. Is that possible? Staircase AI by Gainsight Thu, 18 Jun 2026 14:57:41 +0200 https://communities.gainsight.com/customer-communities-cc-17/email-campaigns-images-not-displaying-31165 Hi everyone!I have been using email campaigns for a bit for event invites and, recently, a newsletter. Sometimes, a few report that they are not seeing the included images. Has anyone experienced this? Are there ways to avoid this on our side, or is this just due to the recipients having image blocks? Customer Communities (CC) Thu, 18 Jun 2026 14:23:20 +0200 https://communities.gainsight.com/カスタマーサクセス-cs-420/スペースへの招待を一括で送りたい-31180 スペースへの招待を一括で送りたい場合、どのような手順で招待すればよいでしょうか。 カスタマーサクセス（CS） Thu, 18 Jun 2026 13:45:22 +0200 https://communities.gainsight.com/ideas/cs-allow-summary-section-multiple-times-on-a-single-c360-layout-30366 Similar to, but different from, this:  Please allow admins to add the Summary section more than once on the same C360 layout (e.g., “Adoption Summary,” “Support Summary,” “Renewal Summary”), similar to sections like Reports that can be added multiple times.ProblemAs we add more data and teams request more 360 insights, we want to keep information organized into logical groups. Today, Summary is the best “at-a-glance” area, but we can only have it once. This leads to either: A single Summary that becomes overcrowded, or Creating additional tabs/sections primarily for layout organization rather than user experience. Impact Cluttered UI: one Summary gets packed, hard to scan More tabs than necessary: CSMs click around to find related insights Higher admin overhead: more layout maintenance as requirements grow Proposed EnhancementAllow admins to add multiple Summary sections to a C360 layout, with: Independent titles per Summary (e.g., “Adoption,” “Support,” “Renewal”) The same widget types supported today in Summary Example Use Case Summary #1: Adoption at-a-glance (usage KPIs, feature adoption, last activity) Summary #2: Support at-a-glance (open cases, escalations, SLA risk) Summary #3: Renewal at-a-glance (days to renewal, renewal stage, risks) Why this mattersThis would reduce “tab sprawl,” keep the C360 experience intuitive, and scale better as our data model grows. Thu, 18 Jun 2026 12:54:45 +0200 https://communities.gainsight.com/ideas/allow-summary-page-in-c360-to-be-used-more-than-once-26202 Summary page types in C360 are super powerful as you can combine reports, attributes, widgets all in one place. However, they very quickly get overwhelming because they are the ONLY page type that allows for this type of configuration.Today, we are limited to adding a Summary page type once. When you already have one, you cannot add another. This request is to allow more than one Summary page to be added to a C360 layout.  Thu, 18 Jun 2026 12:54:45 +0200 https://communities.gainsight.com/ideas/integration-with-microsoft-copilot-24448 With some of the recent AI tools created with Horizon AI, what are the plans to integrate with Microsoft CoPilot?   There’s huge potential to integrate CoPilot into Timeline (similar to Gong integration) and automatically sync all notes, tasks, etc into Timeline, tasks and potentially Cockpit. Thu, 18 Jun 2026 12:20:13 +0200 https://communities.gainsight.com/customer-communities-cc-17/is-there-a-hard-cap-of-1000-users-on-get-user-for-cc-api-31148 Hey I am trying to build a user directory with a search, but it seems like there is a cap at 1000 users to be returned…I tried playing with pageSize and re-run calls but that did not work…Any suggestion?  Customer Communities (CC) Thu, 18 Jun 2026 10:58:45 +0200 https://communities.gainsight.com/customer-communities-cc-17/list-ux-is-showing-up-weird-all-of-a-sudden-31170 Hi everyone! I was posting another article today when I noticed that the bulleted and numbered lists and displaying super weirdly in the end user article view. In my admin editor view, they are normal. I don’t remember them being like this because I feel like I would have mentally noted it being an eye sore. It’s affecting all topics with lists. I tried everything in the editor and since it seems to be community topic-wide, i am wondering if it’s a larger issue from Gainsight or something in the universal design. Has anyone else experienced this or know what might be causing it?    Customer Communities (CC) Thu, 18 Jun 2026 10:37:53 +0200 https://communities.gainsight.com/all-about-pulse-8/pulse-2026-we-explored-we-learned-we-led-31144 Another Pulse is in the books. Two days in Las Vegas, thousands of post-sales professionals under one roof, and more ideas per square foot than any place has a right to contain. Whether you were there in person or caught the keynotes from home, here’s your recap!  Day 1 Keynote: Charting the Future of Retention The opening keynote set the tone for the entire conference. ​@chuckg, ​@erica.kuhl and Ori Entis from Gainsight were joined on stage by leaders from IBM, Zendesk, and Okta to explore what they called the Intelligence Revolution, and what it means for every company trying to deliver customer outcomes in the age of AI. The big reveal: a bold agentic vision connecting trusted infrastructure, deep customer context, and emerging AI capabilities to drive retention at a scale that wasn’t possible before. The session culminated in the first real look at what Retention as a Service could mean as an actual delivery model for post-sales teams. Watch the Day 1 Keynote — 1 hr. 14 min.    Day 2 Keynote: Retention-as-a-Service Realized Day 2 moved from vision to reality. ​@Brent Krempges, ​@chuckg, Samantha Murray, Marilee Bear, and Josh Schachter walked through major product announcements, live demos, and real-world use cases showing how AI agents, customer intelligence, and connected digital experiences are changing the way teams scale retention and expansion.Arvind Jain from Glean joined for a conversation about what this shift looks like from the outside. Copilots, MCP integrations, prebuilt agents, next-gen digital engagement — it all came to life on stage. Watch the Day 2 Keynote — 1 hr. 22 min.  The Moments Between Sessions Pulse isn’t just what happens on stage. It’s the hallway conversations, the Braindates, the expo floor debates, and yes, the puppies.   The official Pulse 2026 gallery is now live  Browse the Official Pulse 2026 Photo Gallery   Missed a Session? The Library is Open.Every session from Pulse 2026 is now available on demand. From AI roadmaps to CS operations to community and education, it’s all there. Explore the Full Pulse 2026 Session Library   Speakers From Our CommunitySome of the most compelling sessions at Pulse 2026 were led by people you already know from right here. Before the conference, they gave us a teaser — now you can watch the full thing:​Check out @kathleenorazio’s session recording here!How to scale a multi-product, global community without adding headcount or sacrificing the member experience. Check out ​@mirka’s session recording here!Every CS team has customers who are important but hard to place — not quite strategic, not quite long-tail. This session tackled the mid-tier gray zone head on. Check out ​@boblondon’s session recording here! A workshop that put attendees’ listening and critical thinking skills to the test against an AI chatbot — practical for ICs and leaders alike.  Keep the Conversation GoingThe energy from Pulse doesn’t have to stop here. We want to hear from you - share your biggest takeaway, the session you’re already planning to rewatch, or the connection you made that you’re most excited about!   Pulse 2026 was one for the books, thanks for being part of it! Now let's keep the conversation going right here where it started  All About Pulse Thu, 18 Jun 2026 10:06:53 +0200 https://communities.gainsight.com/ideas/allow-update-cta-rule-action-to-preserve-playbook-task-owners-instead-of-reassigning-all-tasks-to-the-cta-owner-31181 Currently, when a playbook is attached to a CTA using the Update CTA Rule Action, the task owners defined within the playbook are not retained. Instead, all tasks are assigned to the CTA owner.After raising a support case and engaging with Gainsight Support and Engineering, it was confirmed that this is the current expected behavior and not a defect. However, this limitation significantly reduces the usefulness of playbooks in automated workflows.Current BehaviorExample:Playbook contains:Task A → Assigned to User ATask B → Assigned to User BRule Action updates a CTA and attaches the playbook.Result:Task A → CTA OwnerTask B → CTA OwnerThe ownership configuration defined within the playbook is ignored.Expected BehaviorWhen a playbook is applied to a CTA through Rules Engine or External API, the tasks within the playbooks should honor the ownership settings and not default to CTA owner. Thu, 18 Jun 2026 10:06:07 +0200 https://communities.gainsight.com/registration-login-sso-65/how-to-enable-moderator-approval-of-new-registrations-18484 Dealing with a lot of suspicious sign ups and want more control over new registrations? Use ‘registration approval’ to manually approve or deny a registration before a user can post content on the community.Once enabled, new community users will see a “Membership requires approval from moderator” message after they activate their account. At this stage, the user is part of the community, but they can’t create topics or reply yet. A moderator will have to approve their registration first. How To Enable Moderator Approval Of New RegistrationsGo to Control → Settings → Registration rules→ Registration approvals. Set Approve new registrations to Yes and click Save ChangesHow To Approve or Deny A New RegistrationGo to Control → Users Filter on user role ‘Waiting for moderator approval’. Open a user profile page and click 'Approve registration' to approve a new member. If you want to deny a new registration click ‘Ban user’.As soon as you approve the user’s registration, they’ll receive an email to confirm. They’re now free to post topics and replies to the community. If you ban a user they can’t access your community anymore.   Tips, Tricks & Technical Bits Enabling this feature will mean that moderation takes more time - make sure your team has enough bandwidth to approve or deny new registrations If you disable ‘Registration approval’, then you’ll still have to moderate your current backlog of registrations that are awaiting moderator approval. Registration, Login, SSO Thu, 18 Jun 2026 04:21:12 +0200 https://communities.gainsight.com/staircase-ai-by-gainsight-302/importing-e-mail-domains-31062 Due to some inconsistencies on the Salesforce side in our contacts, I have a list of customers that do not have email domains associated, so naturally we are not ingesting email data for those accounts.I have identified all those accounts, I have a GSID/crm_id associated with all of them and have primary domains assigned. My question is how do I import the email domains to the accounts that are missing domains.I have an S3 bucket and file attached that contains the data, but it’s unclear how to map the field as I would have figured that this would be more of a system field than a custom field. Can anyone point me in the right direction? Staircase AI by Gainsight Thu, 18 Jun 2026 01:54:07 +0200 https://communities.gainsight.com/ideas/private-messages-enable-attachments-19293 For service-oriented communities it's a regular occurrence to move a conversation to private messages in order to obtain customer information or data. Right now it is not possible to attach images (the WYSIWYG editor isn't activated for private messaging), PDFs or any other file types to a private message. We would like to be able to have attachments for the standard file types (jpg, png, pdf, txt) enabled to private messages. Wed, 17 Jun 2026 20:21:27 +0200 https://communities.gainsight.com/ideas/sending-a-bulk-private-message-to-a-large-group-or-the-entire-community-19476 Hi, In our Forum, sometimes we need to send a bulk message to a large group or even entire community. Nowadays, it is only possible to send to 50 users at a time. It’s okay, if they are very specific messages and for very small groups. But if we need to promote, highlight, alert, warn, change or communicate some content to a larger group or even to the whole community, the work becomes practically impossible and ungrateful for a communities with 50K, 100K or more users. Despite being sporadic sending, which has a more personalized and engaging goal for each user in the community (also transmitting a feeling of uniqueness to each of them), I think it would be an improvement and added value for the proper functioning of the platform and forum. As an alternative, at least the possibility of increasing to large number, for example 1000.   I look forward to your evaluation for this request   Thanks Wed, 17 Jun 2026 20:21:06 +0200 https://communities.gainsight.com/ideas/allow-more-flexibility-with-the-out-of-box-timeline-activity-sync-back-to-salesforce-31179 I learned today that the out-of-the-box Timeline sync requires “External Attendees” to be mapped to “Name” on the Task object in Salesforce. You can’t unmap this, which is unfortunate enough.  To make matters worse, the mapping is hard-coded to look at “External Contact ID” on the Company Person and matches that to the SFDC Contact ID. You can’t change this. If we could, we would repoint this mapping to the “External ID” on the Person instead. Why is this so inflexible? Now I have to identify which activities have been failing (not that easy because the GS Error Logs object only goes back 30 days) and create a rule to supplement our Activity Sync when I should just be able to make a simple configuration change in the out-of-box sync. Please consider enhancing this feature. Wed, 17 Jun 2026 18:00:39 +0200 https://communities.gainsight.com/ideas/feature-request-differentiate-c360-layouts-based-on-access-context-zendesk-widget-context-vs-gainsight-app-login-31178 Background:Prior to the implementation of the new Zendesk widget authentication changes, organizations were able to safely serve different C360 layouts depending on the location. Because the previous integration utilized a centralized connection rather than individual user logins, users could see a compact layout inside the Zendesk widget while maintaining a comprehensive, standard layout when logging into the Gainsight app directly.Following the security and authentication updates post-outage, this split-view capability was lost, forcing a single global layout across both access points. We are requesting a way to restore this flexibility under the new authentication model.What is the requested enhancement?We need the ability to assign and differentiate C360 layouts based on where a user is viewing the data: whether they are accessing Gainsight within the Zendesk sidebar widget or logging into the full Gainsight application.Currently, because the widget authenticates via individual user logins, a user is forced to see the exact same layout in both places. We are requesting that Gainsight introduce a context-aware parameter to the C360 Layout assignment rules: If accessed via Zendesk Widget  → Show Widget-Optimized Layout If accessed via Gainsight App directly → Show Standard/Full Layout Why this is needed:An all-or-nothing approach to layout assignment forces a compromise between usability and deep insight: If optimized for Zendesk: The widget looks great and fits the small sidebar, but when those same users log into the main Gainsight platform, they are stuck with an ultra-trimmed "widget view" on a desktop screen, preventing them from doing deeper analysis. If optimized for the Gainsight App: The layout has the depth needed for full platform users, but it becomes completely cluttered and unusable when crammed into the tiny Zendesk sidebar. Business Impact: Support Workflow Efficiency: Support agents need a clean, compact view of high-level health metrics directly inside Zendesk to make rapid decisions on ticket management. However, specialized or higher-tier support agents also need to be able to log into the full Gainsight app to investigate deeper health trends. Data Governance & Licensing: Different tiers of support have different operational needs. A compact view in Zendesk is ideal for front-line agents who do not require full platform access or who have data privacy restrictions limiting what customer data they should see. Without context-aware layouts, we cannot balance a clean user experience in Zendesk with comprehensive data access in the main application. Turnaround time on support tickets is impacted when agents have to constantly fight a UI that isn't optimized for their active workspace. Wed, 17 Jun 2026 17:51:51 +0200 https://communities.gainsight.com/ideas/reputation-points-and-rank-to-erode-over-time-for-inactive-members-20454 I read a really good blog that pointed out how much better it can be for gamification metrics like points, reputations and ranks to erode slowly over time.  Example: If a member earned a high reputation 24 months ago by posting lots, getting ‘likes’ and best answers, and then goes quiet, their score should start to drop over time. That way it’s clear to members that they’re no longer a voice of authority, a reliable source for help, and a valuable member, at least, not as much as they were 2 years before.  It rewards the consistent member, and it helps newbies rise to the top, above the legacy members. Thoughts on this welcome! Wed, 17 Jun 2026 17:40:53 +0200 https://communities.gainsight.com/ideas/allow-the-flow-of-split-recordings-31177 Hi Team, Currently, if a call recording/transcript is “split” in the middle of the call, Staircase is only able to pull in the first recording, which can cause anything in the second call to be missed. It would be really helpful if subsequent call recordings would also be picked up, to allow for cases where the recording/transcript may have been stopped for various reasons, such as needing to answer the door, take a break, etc. Thanks in advance for your consideration! Wed, 17 Jun 2026 17:40:06 +0200 https://communities.gainsight.com/ce-skilljar-by-gainsight-18/getting-around-the-skilljar-community-31011 Hi everyone,Welcome to the Skilljar community - your dedicated space within the larger Community.Here's a quick guide to everything that's here and how to use it: What you'll find in this category Featured Key Post: Start here. The Pre-Work Guidebook is featured at the top and on the Quick links resources. Read these first to kickstart your journey!  Conversations: Your discussions and questions will be the heart of this community. You can create a post and ask all your doubts and questions into this space and get the help you need either from us or from your peers. Resource Library: The right rail widget on this category gives you access to all key university resources at your fingertips, along with early learning paths to get you moving!  Product updates - occasional posts from the team on what's new for Skilljar.How to get the most out of this spaceAsk questions: There are no silly questions here. If you're stuck and need help, post it. Share what's working: Your experience is valuable to others. Keep an eye on the featured posts: High priority items get featured so you can stay on track easily.  Feedback: Feel free to let us know if there’s anything else you’d like us to share here & we’ll do our best to make it happen! CE & Skilljar by Gainsight Wed, 17 Jun 2026 17:30:08 +0200 https://communities.gainsight.com/staircase-ai-by-gainsight-302/st-sentiment-being-assigned-on-mimecast-email-failures-31173 I noticed, yesterday, that Staircase is assigning sentiments to email failure/bounce notifications sent by Mimecast. Our RevOps team recently made some erroneous edits to active customers, wherein the email addresses were reverted or changed to reflect incorrect information. As such, we’re getting a larger number of email failures. My current process is finding these Mimecast (or similar) emails manually (through Missing Contacts) and Excluding the stakeholder. However, this doesn’t scale very well. We’ve always had this option selected in Settings → Auto Email Detection:Marks an email as automated when it comes from a typical service address (e.g., "notifications@", "no-reply@", "support@")Is there anything else I can do to not manually chase and remove these types of things?  Thanks for any help!    Staircase AI by Gainsight Wed, 17 Jun 2026 16:51:33 +0200 https://communities.gainsight.com/ideas/clone-program-steps-in-dynamic-jo-24427 We’re currently working a multistep survey program, which includes reminder emails & evaluate steps for generating CTAs based on a client’s response. Given the number of reminder emails & steps (split into two branches after participants are loaded), this leads to 6 evaluate steps and 12 ‘Create CTA’ steps that are identical in terms of criteria/filtering.For situations like this, it would be great to have the option to clone the first Evaluate & Create CTA steps so that we aren’t having to set the same criteria 6-12 times. Having this option would cut down. on build time and streamline the development process. Wed, 17 Jun 2026 16:11:30 +0200 https://communities.gainsight.com/meetings-office-hours-3/emea-admin-office-hours-thursday-session-18-06-2026-31176 This thread is for the upcoming EMEA Admin Office Hours for Thursday, June 18th, 2026. Time: 1:00 – 2:30 PM UK Time Have questions? Drop them in this thread—we’ll cover them live during the session! Join Zoom Meeting (Note: this is a new link!)https://gainsight.zoom.us/j/94074862515?pwd=DAiixkKZfGaL7va9VNZiEiPiGUA261.1🔢 Meeting ID: 940 7486 2515 Passcode: 333404 One Tap Mobile (US)+17193594580,,94074862515#,,,,*333404#+12532050468,,94074862515#,,,,*333404# Dial-in by your location(US, UK, India, Israel, Canada & more) Find your local number Join via SIP94074862515@zoomcrc.com Join via H.323 US West: 144.195.19.161 US East: 206.247.11.121 India (Mumbai): 115.114.131.7 India (Hyderabad): 115.114.115.7 Netherlands (Amsterdam): 159.124.15.191 Germany: 159.124.47.249 Australia (Sydney): 159.124.104.213 Australia (Melbourne): 159.124.74.212 Brazil: 64.211.144.160 Canada (Toronto): 159.124.168.213 Canada (Vancouver): 159.124.196.25 Japan (Tokyo): 170.114.194.163 Japan (Osaka): 147.124.100.25 Meeting ID: 940 7486 2515 Passcode: 333404Looking forward to seeing you there!—ShivGainsight CSA Meetings & Office Hours Wed, 17 Jun 2026 15:36:02 +0200 https://communities.gainsight.com/customer-communities-cc-17/what-would-you-cross-train-your-team-on-in-gainsight-cc-31174 Hi all! I’m going to cross train some members of my team on community in case I am OOO. I sit on the Marketing team under Client Growth. Given they need to jump in, but not know absolutely everything - what would you go over in an hour? Here’s what I am thinking:Approving users and group requests Searching for users Creating an event and article and reordering them Editing the top banner Badges Email campaigns and system emailsCurious if there’s anything you feel is missing or you’d add or remove (realizing at the same time we all use different functionality as well). Thank you!! Customer Communities (CC) Wed, 17 Jun 2026 15:32:49 +0200 https://communities.gainsight.com/ideas/show-informational-message-under-forecast-grid-when-unsupported-relationship-team-filter-is-applied-via-gs-home-global-filter-31172 The customer has configured the Company View Forecast Report on the Homepage, and the global filters on the Homepage are fetched from Relationships (e.g., Relationship – status field). However, when the customer filters by the status field, the Forecast Report does not load and continues to spin indefinitely. When we clear the status filter the forecast report is loading and also it is working when we use the Company filters. Engineering team considered this as an enhancement and will be supported in future release ​@jyothi_bontha  Wed, 17 Jun 2026 14:10:47 +0200 https://communities.gainsight.com/ideas/auto-deleting-inactive-members-to-protect-against-spam-signs-ups-20020 Hi peeps and a very happy new year to anyone that sees this.  Below is the transcript of an idea posted to me by one of our top volunteers. It outlines a mechanic within Insided to prune inactive community member accounts. Their reasoning is to protect against sleeper cell spam accounts who try to navigate the anti-spam detectors. I can also see a value in this with keeping an accurate idea of community member size.  It could be modified so that any account about to be deleted could get an automated PM to check if they object to this. That will help retention. Idea welcome!    I've just recently had another possible feature idea for inSided to consider. It's kinda related to anti-spam measures, but in some ways could also be useful for privacy as well.This forum seems to have a huge number of sleeper accounts, either created by spammers or by legitimate users who created an account but never used it. I'm curious to get your thoughts on this as well.What would you think of having the ability to automatically prune accounts that were created more than X time ago, but never actually did anything at all since creation (other than verify the account at most). The definition of sleeper account that I'd define would be:Created more than three months agoNo custom avatarNo proper profile filled inZero topics startedZero replies/commentsZero Best AnswersZero IdeasZero contributionsNo other form of publicly visible activity (basically anything that isn't just visible in Control)No PMs sentNot currently banned? (optional?)Any number of Like reactionsAny number of logins (simply logging in is not activity per se) or alternatively, fewer than 10 loginsNO rank and/or Newbie RankNOT a Super User, Community Moderator, Admin, Community Manager or any other kind of trusted userDoes NOT have any access to ControlObviously, there's a risk that this could nuke accounts that have valuable contributions on, but I've considered that possibility. To avoid wiping out legitimate users, All of the above must be TRUE for the lifetime of the account for the criteria to be met. Pretty much any sign of life in that time should be enough to prove the account is not some sleeper account or a single purpose account. If any of those conditions are false, this rule should not trigger at all and the account should be excluded from being checked again.The idea here is to basically try and pick up accounts that have clearly been either abandoned or might become spam zombies later on, but also trying to avoid affecting too many legitimate users. It should never pick up users who have contributed somehow at least once.As for how to handle accounts picked up by this rule, I'd like to suggest some possible options:Lock the account and if the user comes back, have some kind of unlock processPut the first few posts through pre-moderation on the users return, then restore normal accessRestore the new user restrictions that would be otherwise enforced against new accountsAllow the user to use the account "normally", but silently throw all posts into a moderation review for the first few posts, then release this state once the account is trustedAssume the user doesn't want the account and delete the account completely, but not ban it - this is the most privacy friendly option for cases where the user doesn't want the account anyway, while also freeing up the username and allow them to re-register in the future, should they wishIt's a bit of a weird tactic, but I feel it might help to cut down on spammers abusing sleeper accounts and bypassing new account restrictions and improving user privacy in relation to abandoned accounts, while trying to maintain a reasonable balance for legitimate users who might just be on holiday, but are otherwise active.Any thoughts on this? Wed, 17 Jun 2026 13:52:26 +0200 https://communities.gainsight.com/ideas/control-panel-option-to-move-all-topics-from-a-category-to-another-19448 In order to keep the community structure up to date with the needs of the customers (and / or the strategical roadmap for the company), it is sometimes necessary to make changes to the Parent Categories and Categories. One task that needs to be done when restructuring the content is moving topics in bulk from one Category to another (e.g. when you want to migrate two Categories into one). Currently it is possible to grab up to 50 topics at once and to move these 50 topics to another Category. Select up to 50 topics at onceAs long as there are less than (let’s say) 1.000 topics that need to be moved, it is a task that can be done with a reasonable amount of manual effort. But our community consists of several Categories with tens of thousands topics and moving 50 topics at a time simply isn’t possible in these cases. The inSided API gives us options to move all the topics at once - but this is a task that only developers can do. We don’t have developers on hand all the time - plus they would also need to invest time in order to learn how to do this task, so it isn’t just a matter of minutes. That’s why we propose an additional option in the Control Panel that lets a user not only select all (up to 50) topics on the current page but lets them select all topics on all pages in the current list at once. Then the user can do the same actions as always, e.g. moving all the selected topics to another Category.  Wed, 17 Jun 2026 13:50:09 +0200 https://communities.gainsight.com/ideas/add-a-possibility-to-change-the-meta-description-19292 Hi guys, a article is very important for Google but now when you upload a blog the first sentence is used for the meta-description. As far as I know you cannot add, better or change the meta-description which is very important for the performance on Google. I would like to add this, maybe a YOAST-module can be added to the control room? I would like to here if you agree with me of have other solutions. Wed, 17 Jun 2026 13:47:36 +0200 https://communities.gainsight.com/customer-communities-cc-17/how-to-manage-tags-on-your-community-the-right-way-19191 The more content your community has, the more diverse will be the tags your users have entered. You might have seen spelling mistakes or various ways to label the same thing on your community as well. This makes it hard for your users, as nobody will search all different tags of the same thing in order to find what they are looking for, right?   Our tag management feature will help you to find the right tags, and the automatically suggested tags in consequence will help to structure your content much better. This guide will help you to find the right approach that fits your community.   Step 1: Find what tags are being used currently   If you go to tSettings] - Public Tags] in your Control Environment, you will see a list of all the tags which are used on your community, sorted by popularity:     If your community is small or new, the list probably will be easy to browse. However, for larger communities, there might be several pages full of tags. In this case, you might want to create a topic export in the Analytics section in order to create a pivot table, as this is easier to work with.    Going through the list of tags, you probably will see a lot of familiar subjects that your users are discussing on your community. Do you see a difference in what tags they use and e.g. what the categories are named? This could be good input for your next categorization review! But it also will tell you which tags might fit better with what users are searching for - often there are multiple ways to describe an issue. See (and mark) which tags are overlapping in their meaning, also check for spelling mistakes and not useful tags. This will be worked on then in the next step.   Step 2: Organize your tags   Once you have found out which tags need your attention, you can start organizing your tags. This means deleting, renaming or merging tags to improve the quantity and quality of content connected to a tag.    Deleting tags We only recommend you to delete tags if you are sure they have no value for your users. Sometimes users misunderstand the purpose of tagging or abuse this feature. Simply mark a tag and click on ‘remove’ to delete it.   Editing tags You want to edit tags in case there are spelling mistakes or when you think a different tag name would be better - but be careful, always use the language of your users. To edit a tag, you just need to select a tag and click on ‘edit’:     Merging tags When you want to merge a number of tags to a single one, you should be sure that they all belong to the same subject - otherwise the content quality will suffer from this. You can easily double-check this by searching for the topics using this tag in the Moderation Overview page. Once you have selected two or more tags, the merge button will become visible at the top of the page: In a next step, you will have to define the name of the tag that these tags will be merged into. Most of the time, you want to merge tags to the most popular one. This makes sense as it is what users generally are searching for and will benefit the browsing experience. But sometimes you might want to merge it into something completely new - especially if you do not want to allow users to define their own tags, but rather use your pre-defined set of public tags. Not sure if you want to do that? The next step will help you find out.   Bonus tip: speak to your users about tags Ask your superusers which tags they find more valuable compared to others. Your users will love to help and recognize it as a sign that you care about their opinion.   Step 3: Define if you want to allow users to enter tags or not   In the settings page, you will notice that there is an option to allow users to enter their own tags. Sometimes it can help to allow users to do so, as you might not have a set of pre-defined tags yet. It could also help you to learn more about which tags users regard as the best, as you might not currently cover all tags which your users would like to add. In general, new communities should allow end users to add new tags, while more mature communities (which already have an extensive list of tags) should rather not allow it. Here a short summary in case you are not sure what to do here:   Allowing users to enter new tags Pros: Users might use different words to describe something, closer to what other users are searching for Trends (new products, features, etc.) will be automatically covered in tags Cons: You will need to “clean up” the list of tags more often Abuse of tags is possible (negativity, spam)   Limiting the tags to a predefined list Pros:  Tags will be uniform as users cannot enter random tags Less time needed to manage user-entered tags Keep your tag usage consistent across multiple platforms for optimal reporting (e.g. ticketing systems like Zendesk or JIRA) Cons: Users will not be able to enter new tags which might be valuable or give you insights into how users describe your product/service. You will have to define and add new tags yourself (can be tricky with new products)   If you are still undecided and need some guidance on this: make sure to follow the strategy which will support the goal of your community the most. For example, a mature B2C community which is focussed on deflecting support questions might want to limit the amount of tags, to increase findability of valuable content and streamline the use of tags across the platform. A recently started B2B community focussed on best practices or ideation might want to allow users to add their own tags, to give flexibility and identify trends in discussions or submitted ideas.   Your feedback and questions   In case you have a challenge organizing your tags or if you’d like to pick our brains around tag management, we are more than happy to hear it! Customer Communities (CC) Wed, 17 Jun 2026 13:44:51 +0200 https://communities.gainsight.com/ideas/admin-reporting-on-mcp-usage-changes-31052 Did some digging through the Community and didn't find an existing idea for this — posting now given the Pulse announcements, especially Agent Studio and the MCP-adjacent functionality there.We've been live with the Gainsight MCP for about a month with our CSMs on full read-write access. While we’ve managed to avoid major incidents, there have been moments of confusion and I’m finding two major product gaps that need to be resolved:The first is visibility into the source of a created/update asset. Right now, we can't filter by how they were generated. If someone were to bulk-create a bunch of CTAs or logs Timeline entries on an incorrect company, I can’t proactively intervene when this is identified on our internal administration dashboard. As Gainsight continues to expand support objects (such as adding write access to company records), this is going to become even more critical. The second relates to field history tracking -- when something gets updated via MCP, there's no record of what it looked like before. If a CSM’s incorrectly created skill closes every open CTA in their book of business, I can't quickly assist by adjusting them to their former status: that history is just gone.In an ideal world, system admins should be able to easily do the following without resorting to ad-hoc tools or going to Gainsight’s data operations team:Identify records that were created or modified via MCP See the prior field value for any record modified by the MCP (or, ideally, any record change in their instance) Let us configure which objects & fields support write-to functionality through the MCP, as opposed to a blanket “All users with write access can do all of the supported objects”These new AI tools definitely have their benefits to improve end user functionality, and I get the desire to move fast. But us as admins need to have these tools to support our instance at launch, not months (or years) down the line. Wed, 17 Jun 2026 12:08:47 +0200 https://communities.gainsight.com/ideas/cs-give-admins-explicit-control-over-gainsight-cs-mcp-data-scope-and-context-31090 ​I attempted to post this to the comments thread on this post, but I feel it warrants its own idea post.After reviewing the June 2026 on-demand release notes for both MCP enhancements, I want to respectfully share some honest concerns because, based on what I’m reading, I think both designs seem to share the same structural problem.THE CORE ISSUEThe release notes describe this directly:"Existing reports now serve as a knowledge layer for Gainsight CS MCP" because "reports encode your organization's terminology."There's an important distinction here: a knowledge layer describes what exists. A semantic layer — what's actually needed to ground an LLM — governs what data means, and who can see it. Reports provide the former. This design, however, assumes to provide the latter. FEATURE 1: QUERY USING EXISTING REPORTSWhat the docs appear confirmMCP searches reports you have access to, matching on names, descriptions, and filter logic Once a report is identified, MCP can dynamically: incorporate fields not in the report, add/modify/remove unlocked filters Only MDA-connection reports are included (SFDC and external connections excluded) Only reports run in the last 90 days qualify Reports without meaningful names or descriptions may not surface at allWhy this creates a potential governance riskThe report isn't a boundary — it's a discovery hint. Because MCP can add fields and strip unlocked filters at query time, a deliberately narrow report becomes an unscoped query template. Locked filters are honored (a real control worth acknowledging), but locked/unlocked filter status was designed for usability, not as a security perimeter. Few orgs have audited this with "an LLM can remove unlocked filters" in mind. Data and metadata hygiene becomes a functional dependency. Report naming, descriptions, field selections and filter quality now directly determine AI accuracy. In environments with reporting sprawl — inconsistent naming, legacy artifacts, overlapping definitions or (heaven forbid) self-service reporting access — the matching surface becomes both unpredictable and high-maintenance. The 90-day heuristic is a poor proxy for curation quality. Frequently run doesn't mean accurate.  QBR and annual planning reports — often the most carefully curated assets — can fall out of scope. What counts as a "run" is also undefined in the docs (dashboard render? scheduled export? any user?), making the effective discovery surface hard to predict. Cross-team report access is additive, not clarifying. Different teams may hold reports built with different filter logic, field selections, and naming conventions. MCP matching across that surface doesn't neutralize those differences — it inherits them.FEATURE 2: QUERY YOUR PORTFOLIO DATAWhat the docs appear to confirmPortfolio scope is determined exclusively from Gainsight Home filters No other Gainsight surface or configuration is read At least one Home filter must be configured — or the feature doesn't workWhy this creates a potential governance riskFilter state is invisible in the query interface. Results change silently when Home filters change, with no documented indication to the user that a filter is shaping the response False negatives are a design outcome, not a bug. Relevant accounts outside the current filter simply don't appear. Not every team uses Gainsight Home. For those that don't, the feature is inert. A UI personalization preference is not a book-of-business definition. Using Home filter state as the ownership model is a fragile abstraction for anything downstream that matters.BOTH FEATURES CAN FAIL IN OPPOSITE WAYS — FOR THE SAME REASON  In both cases, admins have no surface to adjust the behavior to their environment. ADDITIONAL POTENTIAL GAPS WORTH FLAGGINGDerived field behavior under dynamic modification is undocumented. In-report formula fields exist only at render time. What happens when MCP modifies the report's logic first is unclear. Data Designer outputs that overlap with base fields have no documented precedence model. Associated record resolution is an open question. Associated Record WHOID/WHATID lookup relationships aren't consistently resolved even across core Gainsight features today. How MCP would handle this when those objects become relevant is undefined.  Absence of inclusion on a Gainsight report is not evidence of unimportance.It's often evidence of the opposite — the analysis mattered enough to do properly (or with broader visibility) which meant doing it outside Gainsight. GS data is exported and surfaced in a BI tool because Gainsight's reporting layer couldn't handle the logic required. Those are often the highest-stakes analyses: compliance rates, portfolio-level KPIs, multi-source metrics. No Gainsight report exists precisely because the answer required something more capable. The MCP's discovery model inverts this. It treats a Gainsight report as the signal of relevance. So the analyses your org trusts most — the ones sophisticated enough to require a BI tool — are systematically invisible to it, while simpler, natively-built reports qualify.No audit trail. Neither the release notes nor the admin guide indicates who to know which report was matched, or what filter/field modifications MCP applied to produce a given answer. The tool surfaces changes outside admin change management. This release alone requires users to disconnect/reconnect (Claude) or an admin app refresh (ChatGPT). MCP capabilities shift between releases, outside any change process the admin controls.And these are just the things that came to mind for me. WHAT'S ACTUALLY NEEDEDThe release notes describe, at a high level, what each feature does — reports are matched on names, descriptions, and filter logic; locked filters are honored; only MDA-sourced reports run in the last 90 days qualify. However, it falls short on important details like how matches are ranked when multiple reports qualify, what counts as a "run," and how filter modification decisions are made at query time.Admins are being asked to govern a surface they can observe but neither directly affect nor predict.What's needed is a purpose-built MCP configuration layer where admins can:→ Explicitly define which objects and fields are exposed→ Attach business meaning to fields — definitions, context, caveats→ Designate authoritative sources (Data Designer or otherwise) rather than inheriting whatever reportsexist→ Declare ownership logic directly, rather than inheriting Home filter state→ Decouple AI context from UI state and report library condition entirelyThe MCP Server has real potential; however until admins can explicitly define context and tune it to our own unique business requirements — rather than inherit it from artifacts that require  that business context to understand and interpret — the orgs with the most mature and customized environments are the ones who will trust it the least.​ Wed, 17 Jun 2026 12:02:35 +0200 https://communities.gainsight.com/カスタマーサクセス-cs-420/gainsight-cs-プロファイル配下の-コミュニティ-リンク-31048 単純な質問（確認？）なのですが、、、Gainsight CSの右上にあるプロファイルボタンからメニューを開いたところにある、「コミュニティ」へのリンクがありますが、ここのリンクが”https://community.gainsight.com/xxxxx”を向いており、先日まではcommunities.gainsight.com配下へリダイレクトされていたのが、今はリンク切れになっているように見えています。みなさん、一緒でしょうか、、、？   カスタマーサクセス（CS） Wed, 17 Jun 2026 12:00:15 +0200 https://communities.gainsight.com/ideas/enable-alphabetical-sorting-on-all-admin-lists-29907 I would like to request that all lists in the admin platform (for example Custom Pages) be sorted alphabetically (A-Z) by default. Currently, the lack of sorting makes it difficult to find specific items. Please apply this logic globally, as this usability issue exists in several different sections of the platform. Wed, 17 Jun 2026 11:58:48 +0200 https://communities.gainsight.com/カスタマーサクセス-cs-420/ステージが変わったらサクセスプランを表示させたい-31152 社内で使っているステージという項目に合わせて、サクセスプランをR360に表示させたいです。ルールエンジンにて設定を完了させ、ExecutionLogを見る限りは対象数は成功しているのですがR360のサクセスプランに表示がされません。ソートが掛かっているわけでもありませんでした。考えられる要因をお教え頂ければ幸いです。 カスタマーサクセス（CS） Wed, 17 Jun 2026 11:57:54 +0200 https://communities.gainsight.com/ideas/ability-to-hide-fields-in-spaces-31161 We’re looking to leverage Spaces to collaborate with customers on Success Plans. We use the Customer Goals object to track and manage Value (Proposed, Planned, and Deliver) with customers. At the moment, we’re being blocked because we have internal fields on the Customer Goal object that we need to keep hidden. We’d like the ability to collaborate on Customer Goals with customers via Spaces - without exposing fields that should be internal only.  Wed, 17 Jun 2026 11:56:57 +0200 https://communities.gainsight.com/ideas/make-custom-pages-searchable-22360 Custom pages are islands by themselves, need to be featured from either the homepage widget or a content.It would help to make them Searchable for keywords that match their Title and Description  so if I’m interested around “Community Management”, Search is my go-to…That Search box helps me not worry about how Navigation is designed but return:Content, Events, Ideas, Custom Pages on the Subject and People (why not)?  Wed, 17 Jun 2026 11:51:16 +0200 https://communities.gainsight.com/ideas/save-certain-widgets-that-you-configure-and-design-so-you-can-use-them-on-other-pages-25000 Ability to save certain Widgets that you configure and design, so you can use them on other pages.  Example, we use custom pages and on most of our custom pages we want to promote our Academy. Being able to quick design it and then just reuse on all the other pages would save use so much time.     Wed, 17 Jun 2026 11:50:20 +0200 https://communities.gainsight.com/ideas/allow-layout-customization-in-sections-categories-27480 Like it is possible to customize the layout of the main landing page and custom pages it would be great to be able to customize the user experience in each community section and category. Wed, 17 Jun 2026 09:31:35 +0200 https://communities.gainsight.com/ideas/customizable-fields-in-staircase-ai-alert-notifications-31171 Today, Staircase AI alert notifications (email and Slack) display a fixed set of metadata fields — specifically Owner, Tier, and Renewal Date. There's no way to customize which fields appear in the notification display.Enhancement request: Allow admins to configure which account-level fields are displayed in Staircase AI alert notifications (email and Slack). Ideally this would be a simple selection from mapped account fields (e.g., Owner, Tier, Renewal Date, ARR/Revenue, CSM, Region, etc.) so each org can tailor the notification to what matters most to their users.Use case: Executive stakeholders who subscribe to churn risk or sentiment drop alerts need revenue context at a glance to prioritize which accounts warrant immediate attention vs. which can be addressed in the normal workflow. Tue, 16 Jun 2026 22:46:37 +0200 https://communities.gainsight.com/customer-communities-cc-17/ai-translation-experiences-31025 Hi all!Does anyone use the AI translation options that is is offered as an add on in the Community.If so, what is your experience? What is translated? Only the forum part or also product updates?  Customer Communities (CC) Tue, 16 Jun 2026 22:11:39 +0200 https://communities.gainsight.com/ideas/journey-orchestra-participant-sync-allow-every-quarter-12041 Right now, you have an option to sync participants daily, weekly, and monthly. We would like to send a quarterly summary out and it would be great to have the choice of quarterly added as well to this Tue, 16 Jun 2026 21:27:34 +0200 https://communities.gainsight.com/meetings-office-hours-3/tuesday-jun-16-us-admin-office-hours-rescheduled-for-wed-jun-17-31168 Hello everyone!Please note - this week’s usual Tuesday office hours has been rescheduled for Wednesday during the same time slot - apologies for any inconvenience.This thread is for today’s Wednesday US Admin Office Hours session, Wednesday, June 17, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.  This is a make-up session for the Tuesday Jun 16 session that had to be cancelled.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Wednesday, June 17, 2026, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/91309361364?pwd=PvFiHJ5a1urGo5Lj9IJiBQ7Qi5UUmE.1&jst=2 Meeting ID: 913 0936 1364Passcode: 292293 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/ac3pr3Vfwk Meetings & Office Hours Tue, 16 Jun 2026 20:58:08 +0200 https://communities.gainsight.com/ideas/allow-restricting-on-company-relationship-resolution-logic-31167 Hi Team We’ve received a request into support for the ability to restrict which Companies/Relationships automatically resolve from features such as GS Home Calendar Widget. For example, if a given tenant chooses to have a Company record for their own company, and list the users as Company Person records, the auto-resolution logic of features such as GS Home Calendar Widget to select that “Internal Company” for all calls where the majority of attendees are internal, because they are resolving as External Attendees instead of Internal Attendees. Furthermore, when changing the Company that was automatically resolved to the desired Company, this clears the External Attendees from the Timeline Activity due to the dependency checks in place. Because of this, having the wrong Company auto-select creates a lot of extra work for the users logging the timeline entries, and undoes a lot of the time saved by the design of these features. Thank you for your consideration! Tue, 16 Jun 2026 18:25:54 +0200 https://communities.gainsight.com/ideas/ability-to-add-quick-links-to-outer-content-from-a-category-19399 Hi, It is really awesome feature - Quick links. But we can only place them on a main page of the community. Much more time a member spend inside a specific category he/she is interested in. Sadly the only Quick Links we can add there are links to subcategories of that category. We cannot place there links to outer content with tiles like on a main page. Why it could be useful. For instance, we have B2B and B2C customers. We have separated personal account services for two those segments. We also have separated knowledgebases and even stores for two those segments. It would be pretty nice if we could create a total space e.g. for B2B customer within a B2B category on the community. We could place there Quick links to the B2B company account, to the B2B knowledgebase, to the B2B store, to the B2B partners portal and even to place there quick links for B2B actions and promos. So B2B member could drop into a B2B category and then go to any other place of his B2B world right from the category. Too more possible scenario than he/she moves back to the main page to find a useful link. What do you think? Tue, 16 Jun 2026 18:05:35 +0200 https://communities.gainsight.com/ideas/widgets-custom-sidebar-for-every-subforum-19362 Currently there are two sidebars available: General Sidebar -> default for homepage and all subforum pages Topic Sidebar -> for topic pages A subforum is usually set up to gather all content related to one product or one service. So while the content area of a subforum only contains topics around that product / service, the sidebar is limited to showing generic widgets that usually don’t have an added value globally in the community. A lot of important real estate is lost this way. In order to offer community users better contextual information, we propose a different approach to sidebars and therefore to the widgets that can be placed in the sidebars. Every subforum should get its own sidebar so that the subforum page and all topic pages of this subforum have the same sidebar. Additionally, all content widgets (like "Soived topics" or "Related topics") should have an option to only show content limited to the current subforum. This way a sidebar can be an ideal contextual addition to the content of a subforum. It can display solved topics from the subforum, it can display a custom HTML widget optimized for the product / service the subforum is about. It could also display a "featured_side" banner just for this subforum. Example: A community has three subforums: "iPhone", "Samsung", "Huawei". Currently the general sidebar for all three subforum pages shows exactly the same content. Also, the topic sidebar in all three subforums shows exactly the same content. So you can’t target users by displaying a banner (HTML widget) only on the "iPhone" subforum or only show solved topics regarding iPhones. You have to display this banner everywhere on the community, fully knowing it is most likely irrelevant for all users in "Samsung" and "Huawei", therefore losing this space and a huge opportunity. With our approach there would be a sidebar only for the subforum "iPhone". You could place the banner (and other widgets) there, so it is displayed on the subforum page and all topic pages of this subforum. Tue, 16 Jun 2026 18:01:10 +0200 https://communities.gainsight.com/product-updates/gainsight-cc-more-control-over-every-page-every-language-every-connector-31166 This release brings six updates that give community teams more control over how pages look, how data flows between your tools, and how search engines find your content.Here's What's New Customize layouts on every page in your community The Layout Editor is no longer limited to your homepage and custom pages. You can now open it on any community, knowledge base, or group page and configure the layout independently, without affecting any other page.What you can do on each page:Add, hide, and reorder widgets without touching any other page in the community Replace the global sidebar with page-specific sidebar widgets Add and configure library widgets inline, with category or section filters applied automatically Set up distinct layouts for the Groups Overview page and individual group pagesThis means a partner program group, a product-specific category, and a KB section can each look and work differently — no developer required, no structural changes in Control.For more information, refer to the Getting started with the homepage and A closer look at homepage widgets articles.  Map community profile fields to Skilljar When unified login is enabled, CC acts as the identity provider for Skilljar. You can now map any CC profile attribute to a Skilljar field, including name, department, role, region, and preferred language. You can also push SSO attributes or CS profile data through to Skilljar if those integrations are active. Skilljar fields populate automatically, and the dropdown pulls your available Skilljar fields in real time when you set up a mapping.For more information, refer to the Configure CC-to-Skilljar Field Mapping article. Language Variant Layouts For multilingual communities that share a single category structure, you can now create separate page layouts for each language without splitting your community in Control.Switch to any configured language from the build bar and customize that page's layout independently. The first time you open a language variant, your default layout is copied over as a starting point. After the first save, each variant is fully standalone — changes to your default layout won't overwrite saved language variants.For more information, refer to the Create a Localized Homepage article. Rename Languages in the Community Switcher You can now edit the display name of any enabled language in Control, without adding a new language or changing any translated phrases. Previously, the language switcher showed only the native script name for each language, with no way to customize the label for regional audiences.When you enable a language in Control, the Display Name field becomes editable. Enter a custom name, save, and publish. The updated name appears immediately in the community language switcher. This means you can differentiate regional variants of the same language, keep one language entry with a custom label, and give members a label that matches their region — all without touching any translated content.For more information, refer to the Configure Language Settings article. More Control Over What Your API Connectors Return Two new capabilities give developers and admins more control over what data a connector sends to a widget before it reaches the browser.Response Transformation: Apply a transformation template to filter, reshape, or reformat the API response on the server before the widget receives it. This removes unwanted data server-side, so it never appears in the browser network tab. Composite Connectors: Chain multiple API calls into a single server-side flow. The widget makes one request and receives the final result — intermediate steps, tokens, and internal IDs stay inside the server-side flow and out of browser code.Note: Composite Connectors are configured in the repository registry. There is no visual admin UI for connector chaining at this time.For more information, refer to the Developer Portal documentation. Get more of your community indexed by search engines Gainsight CC now generates a sitemap index and includes all public topic URLs in your community sitemaps. Previously, sitemaps only listed structural URLs like category and section pages, which limited how much content search engines could discover.What's included now:A sitemap index file that gives crawlers a single entry point to your full sitemap structure All public topic pages included alongside existing structural URLs A lastmod timestamp on every URL so crawlers prioritize recently updated contentCommunities with more than 50,000 topics are automatically split across multiple sitemap files.Getting StartedThe expanded Layout Editor, Language Variant Layouts, and Skilljar field mapping are available in your CC instance now. To access the Layout Editor on a category, section, or group page, open it in Destination and select Edit Layout from the build bar.  For Skilljar field mapping, navigate to the SSO Field Mapping configuration in Control.API Connector enhancements are available through the Developer Portal. For sitemap changes, no configuration is needed — your sitemaps update automatically. Check out the Release Notes for more details. Have a question for ​@Sudhanshu, ​@marekkoszlak, and their teams? Drop a comment below!  Tue, 16 Jun 2026 17:49:58 +0200 https://communities.gainsight.com/product-updates/gainsight-cc-organize-ideas-and-product-updates-by-category-for-better-discovery-open-beta-30310 Make it easier for your community to find, explore, and contribute ideas with category-based organization for Ideas and Product Updates.With this enhancement, Ideas and Product Updates can be created directly within Community Categories, helping keep feedback aligned to the right product areas and improving navigation across the Community experience.This means cleaner organization, better filtering, and a more intuitive way for members to engage with the content that matters most to them. What’s NewMandatory category selection for new Ideas and Product UpdatesEvery new Idea or Product Update must be assigned to a Community Category before it’s published, ensuring consistent organization across your Community.Category-based filtering in Destination viewMembers can now filter Ideas and Product Updates by category, making it easier to discover content related to specific products or topics.Role-based access control Leverage existing category permissions to securely scope Ideas or Product Updates to specific user roles or groups.Tabs widget support for Ideas and Product UpdatesThe Ideas and Product Updates tab includes category-based filtering, allowing users to view content by product area alongside other supported content types. Learn MoreLearn how to organize Ideas in Categories: Getting Started with Customer Community Ideation Learn how to manage Product Updates by Category: Getting Started with Product Updates  Shoutout to the Limited Beta CrewBig thanks to the teams at Cognite, Alliant, KPN, and Adobe for putting Ideas and Product Updates in Categories to the test! Your feedback helped ​@Larry and the rest of Gainsight’s Product and Development team polish the experience for communities everywhere. Also in this Release: Experience Faster, Smarter Community Data Exports with Exports Enhancement (GA)Gainsight has enhanced Community’s data export functionality, delivering better data accuracy, broader insights, and a smoother user experience with the new Exports v2.  Check out the Exports Enhancements Release Notes and Ideas and Product Updates in Categories Release Notes for more details. Have questions or feedback? We’d love for you to join our Open Beta Group for Ideas and Product Updates in Categories, drop a comment below, or better yet, ask our new AI!  Tue, 16 Jun 2026 17:03:01 +0200 https://communities.gainsight.com/ideas/company-search-configuration-filters-10254 I recently enabled CSM as a field searchable up top, so a CSM or their manager could type in a CSM’s name and options would show their portfolio. However, I would like to include only Status = Active, as in exclude Churned customers. There is no way to do this right now, making this a little noisy in the end! Tue, 16 Jun 2026 16:46:26 +0200 https://communities.gainsight.com/general-information-26/overview-of-latest-product-releases-and-knowledge-base-updates-25164 Stay Updated! Subscribe to this article to receive the latest updates on product releases and knowledge base articles. This article contains detailed tables listing the latest product releases and recent updates in the knowledge base articles.Note: This article contains information for the current and previous quarters. Data for the quarter before the last is removed at the start of a new quarter. For instance, information for Q2 2026 and Q1 2025 is currently available. When Q3 2026 starts, Q1 2025 data will be removed.Latest Product Release Q2 2026 (May - July) Q1 2026 (February - April) Knowledge Base Updates Q2 2026 (May - July) Q1 2026 (February - April) Latest Product ReleaseThis table lists the new features and enhancements launched in Customer Communities.Q2 2026 (May - July) New Feature / Enhancement Release Date Apply Custom Layouts to Any Community Page June 16, 2026 Customize Page Layouts Per Language Variant June 16, 2026 Expose Topic Pages to Search Engines Using Sitemap Index June 16, 2026 Rename Languages in the Community June 16, 2026 Map Community Profile Fields to Skilljar June 16, 2026 Control What API Connectors Return to the Front End June 16, 2026 Interact with Community Data Through the Gainsight Community MCP nBeta] May 27, 2026 Forethought AI Agent for Enhanced May 27, 2026 Screen New User Profiles with AI-Powered Moderation May 13, 2026 Track AI Answer Engagement in Search Analytics May 13, 2026 Hyperlink Images in the Rich Text Editor May 13, 2026  Q1 2026 (February - April) New Feature / Enhancement Release Date Build Custom Community Extensions with Developer Studio April 23, 2026 Manage Group Members and Requests with Group Moderators April 21, 2026 Switch Community Languages with the New Language Switcher and Expanded Regional Support April 21, 2026 Display Category Thumbnail Image on Section Pages April 21, 2026 Reach Global Audiences with Enhanced SEO for Community Content April 21, 2026 Map and Sync CS Attributes to Community User Profile Fields April 21, 2026 Schedule Exports in Customer Community March 11, 2026 New Out-of-the-Box Community Dashboards (Open Beta): Subscription Trends and Subscription Status March 03, 2026 Configure Segment Visibility and Dropdown List in Mega Menu February 24, 2026 Enable Category-Based Organization for Ideas and Product Updates February 10, 2026  Knowledge Base UpdatesThis table lists the newly published and updated articles in the knowledge base.New Article: New knowledge base articles explaining new feature launch.  Update Article: Existing knowledge base articles which have undergone significant changes or are impacted by a product release enhancement.Q2 2026 (May - July) Article Title Published Date / Last Updated On New Article / Updated Article Getting started with the homepage June 16, 2026 Update Create a Localized Homepage June 16, 2026 Update Configure Language Settings June 16, 2026 Update Configure CC-to-Skilljar Field Mapping June 16, 2026 New Forethought AI Agent in Customer Communities May 27, 2026 New Set up Gainsight CC MCP May 27, 2026 New Configure User Profile Moderation May 13, 2026 New Search Analytics Dashboard (BETA) May 13, 2026 Update  Q1 2026 (February - April) Article Title Published Date / Last Updated On New Article / Updated Article Configure User Profile Field Mapping April 21, 2026 New Configure Community Sections April 21, 2026 Update Configure Language Settings April 21, 2026 Update Manage Groups With the Group Moderator Role April 21, 2026 New Exports Overview March 11, 2026 New Subscription Status Dashboard March 03, 2026 New Subscription Trends Dashboard March 03, 2026 New Configure Mega Menu Widget in Destination February 24, 2026 Update Getting started with Customer Community Ideation February 10, 2026 Update Getting started with Product Updates February 10, 2026 Update   General information Tue, 16 Jun 2026 16:12:15 +0200 https://communities.gainsight.com/ideas/report-spam-from-the-private-messages-19950 Hi there,It would be convenient to have an option to flag spam right in private messages.Here is the comment from the community members - https://community.miro.com/lounge-area-61/spam-in-miro-community-2372 Tue, 16 Jun 2026 15:51:52 +0200 https://communities.gainsight.com/product-updates/gainsight-px-embed-third-party-experiences-directly-in-in-app-hub-31163 You can now bring external tools and applications into In-App Hub using custom HTML, CSS, and JavaScript, so users get everything they need without switching context.Here's What's NewEmbed third-party tools inside your productCustom Embed lets you integrate chatbots, search solutions, or any other external experience directly within In-App Hub. Users can complete tasks across tools without ever navigating away from your product.Personalize embedded content with dynamic variablesUse user, account, or Global Context data to tailor the embedded experience for each individual. Pass the right context automatically, without manual configuration.Keep your stack connectedLeverage existing integrations within your product experience and extend In-App Hub beyond native content, all while keeping users where they are.Getting StartedCustom Embed is configurable from the In-App Hub editor under widget settings in your PX account.For more information, refer to the Configure In-App Hub article.EnhancementsView Detailed Data Powering Dashboard WidgetsYou can now inspect the underlying user and account data behind key dashboard widgets without exporting a file, building a segment, or creating a separate report:  Select the View Data option directly from the New Accounts, Active Accounts, New Users, or Active Users widgets to see the records driving that number, filtered by your current time range and filters applied. From there, you can search, apply additional filters, export as CSV, create segments, or navigate directly to a selected User Profile (click on avatar icon at start of the row) or a selected Account’s Drill Down view depending on the widget. For more information, refer to the Configure PX Dashboards article.Production-Only Reporting for Weekly Email ReportsWeekly email reports now reflect production environment data only. Data from staging, QA, and integration environments is excluded from calculations and summaries, so the metrics in your weekly reports more accurately represent real product activity. Check out the Release Notes for more details. Have a question for ​@aharkut and his team? Drop a comment below! Tue, 16 Jun 2026 15:46:20 +0200 https://communities.gainsight.com/ideas/enable-hyperlinks-on-signatures-19432 I think it'll be useful to enable hyperlinks in signatures, at least for admins, moderators and superusers. This way we can regularly change them to an idea or topic we'd like users to reach - for instance, a feature feedback request. C'mon InSided, make it possible  Tue, 16 Jun 2026 14:50:48 +0200 https://communities.gainsight.com/ideas/staircase-main-dashboard-31129 The weekly AI digest are not working -> people do not see their own accounts, but summary for all others I would like to change as well some data below (eg sum number of meetings in the last 30 days instead of engaged owners; as I can do for scorecards)  Tue, 16 Jun 2026 14:48:49 +0200 https://communities.gainsight.com/ideas/engaged-owners-drilldown-31139 I’d like the ability to click on the Engaged Owners section on the exec dashboard so I can see who is/is not engaged, and possibly get some more context as to why. At the very least, I would like this easy to inspect without having to go elsewhere. Even if it links to some other report, or is a pop up. Tue, 16 Jun 2026 14:47:24 +0200 https://communities.gainsight.com/ideas/better-visibility-into-data-syncing-31115 There is a “Data Sync” portion of Staircase that has a couple OOB looking widgets to give you an overview of some metrics, but aside from that, there doesn’t seem to be an appreciable way to investigate the status of any sync jobs.The bell icon gives you alerts of issues, but it seems those would be technical failures, not necessarily if integrations “look right” but are giving you silent failures because an upstream configuration issue isn’t giving you any output.For example, we have set up SFDC for ticket ingest, and I can’t seem to find a way to directly see what, if anything, that integration is doing. Poking around at reports/topics as an indirect method really doesn’t cut it.I would like to see ingest statuses for each connection, their status, run dates/times, etc. so you can easily see not only if something is connected, but if it’s doing anything. Tue, 16 Jun 2026 14:44:49 +0200 https://communities.gainsight.com/ideas/show-field-data-types-31149 Trying to set up writeback from Staircase to CS is a fairly frustrating process. You have to create the field in CS first, which makes sense, but you don’t actually know the data type of the field you need to make, until you set up the mapping. In Staircase (where you set the sync) all you see is this:After you select a field, just the mapping. You don’t see the types until after the mapping is done, which is super out of order. I created one thinking it was a string, turned out to be a number.Please surface data types to help make mapping easier. Tue, 16 Jun 2026 14:42:07 +0200 https://communities.gainsight.com/ideas/we-are-unable-to-search-for-custom-field-data-that-uses-the-company-person-lookup-field-while-creating-customer-goals-31162 When creating a Customer Goal, the “Custom field” with a Company Person (CP) lookup does not return any results—the field scrolls indefinitely without populating any person records. Interestingly, the same lookup works fine when editing an existing goal, although the Person GSID is displayed instead of the name. ​@AshutoshP   Tue, 16 Jun 2026 13:34:55 +0200 https://communities.gainsight.com/ideas/filter-out-duplicate-idea-votes-by-email-domain-31158 Out product teams would like the ability to report on Idea votes filtering out duplicate domains. The business case is that companies often have multiple employees vote for an idea skewing the ideas weight. Tue, 16 Jun 2026 13:32:50 +0200 https://communities.gainsight.com/ideas/allow-users-to-search-for-topics-with-0-replies-19305 HI all, One of our superusers noticed that we're struggling with keeping up with replying to end users (it's one of our KPIs), and asked if there was a way that he could help with providing initial support to new posters that has started a topic, but still haven't received the initial reply. Unfortunately we only have a public filter for topics that haven't received a best answer. As a team, we can search control for topics with 0 replies, however our most diligent forum dwellers don't have that luxury, and it seems that they would like to have it. Is this something that your community could benefit from as well? Best, Ditte Tue, 16 Jun 2026 11:23:42 +0200 https://communities.gainsight.com/ideas/group-atmentions-19479 Good idea here from Richard M:   Being able to assign members into a group and @mention (notify) the entire group at once of a discussion they might want to respond to and participate in is a powerful tool.   You can assign newcomers to cohorts and invite the entire cohort to introduce themselves without having to tag each person in individually.   You can create groups for experts in specific areas and @mention people in that group when a relevant discussion comes up.   You can create an @mention group for your top members and use it to draw attention to unanswered questions. Etc… Tue, 16 Jun 2026 09:30:32 +0200 https://communities.gainsight.com/ideas/export-users-add-the-unique-user-id-to-the-export-19427 On our Community we invite users to join hidden groups where they can share their thoughts and ideas on our new products and apps. To keep track of all of the testers, once in a while we export all of our users and do across check in Excel.  Due the rules on our Community the user names can change (eg no profanity etc). Changing names are messing up the cross check. User ID's are unique and will never change, but are excluded in the export. I would like to see the unique user ID added as a column to the user export. This would help out greatly and streamline some of our other processes. Looking forward to your  thoughts.   Tue, 16 Jun 2026 09:23:50 +0200 https://communities.gainsight.com/ideas/hierarchical-structure-to-the-user-groups-19497 We would like the ability to create hierarchical structure to the user groups Example: National Chapter – is the MAIN GROUP Atlanta Chapter – Subgroup of the National Chapter / main group Chicago Chapter – Subgroup of the National Chapter / main group   In addition if a person joins a subgroup they are automatically a member of the main group(s) Tue, 16 Jun 2026 09:20:37 +0200 https://communities.gainsight.com/ideas/exclude-user-roles-from-awarded-badges-widget-19840 Add the same filter available for the Leaderboard widget to exclude certain user roles (i.e. employees) from the list of recently awarded badges. Tue, 16 Jun 2026 09:19:21 +0200 https://communities.gainsight.com/ideas/ability-to-revoke-points-from-user-19908 Hi everyone,We launched our community 2 weeks ago and I have already faced an issue with users being granted points for posting irrelevant content and lacking a possibility to revoke those. We have published housekeeping rules, but it isn’t enough as there always will be inattentive/spam users. I believe it’s important to have possibility to revoke points. My use cases:User posted random content in Blogs (not offensive to ban, but irrelevant to our community/or just a hyperlink to some article) and I had to remove this content (I have 4 cases! users still have points) User posted content in another language and we had to remove this content because we have EN content only (3 cases and users still have points) User posted content and then removed it on his own (I have 2 users who posted and removed their content and they still have points)  User posted inappropriate content (offensive OR spam) (1 case)We’ve built a strong gamification and that is important to have possibility to fix stuff like this, otherwise that could be demotivating for other community members. Looking forward to your feedback and comments!      Tue, 16 Jun 2026 09:10:45 +0200 https://communities.gainsight.com/customer-communities-cc-17/announcement-card-widget-shows-incorrect-date-31141 We have identified a date inconsistency in the Announcement card widget.Issue:The Announcement widget on the homepage displays a different date than the actual published post.Example:Announcement widget displays: "8 days ago" Opening the announcement post displays: "2 days ago"Based on our investigation, it appears the Announcement widget may be using the draft creation date (or original creation date), while the post page displays the publication date.Question:Can you confirm which date field the Announcement widget uses?Expected Behavior:The Announcement widget should display the publication date (the same date shown on the actual post page) rather than the draft creation date, as the draft date is not relevant to end users and can be misleading.Could you please confirm whether this behavior can be configured or if it is a product limitation?Screenshot:  Customer Communities (CC) Tue, 16 Jun 2026 06:13:27 +0200 https://communities.gainsight.com/customer-communities-cc-17/subscribing-to-unanswered-questions-page-31157 I know you can "Subscribe" to community forums, groups, events page...etc., but what about the "unanswered questions" page? There isn’t a “Subscribe” button it like the others.I'd love the ability to do this - does anyone have suggestions for how to do that be it a custom widget, coding...etc? Or maybe a really simple way already exists?  Customer Communities (CC) Tue, 16 Jun 2026 00:51:27 +0200 https://communities.gainsight.com/ideas/an-alternative-category-view-for-blogs-19281 Hii guys, What do you think about making a separate page, with a different layout, for blogs? I think this would be nice, just having a blog page where you can choose if users can also add blogs or only read ones from the company. Then i can also promote this page separate from the community. (i know this is also possible now by creating a new category. but i think a different layout would be better). For example this is a page from Vandebron. Tue, 16 Jun 2026 00:38:56 +0200