For Knowledge Center Bot, implement Knowledge Base search authentication at the user level

Related products: PX KC Bot

Currently, PX only supports the authentication with our supported Knowledge Base integrations using a single, shared user account or API token.  Therefore, all users will be able to search/view the KB content within Knowledge Center Bot using the permissions and access levels assigned to that user or API token.


It would be a more secure and better user experience if users could only search/view the KB content they are entitled to consume.  This option is supported for Zendesk in other comparable applications to PX. 

@link_black thank you for sharing the request here. Sharing this with the product team to check the possibilities.

Will investigate the effort on this inQ2