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SimonHContributor ⭐️⭐️⭐️⭐️

Hi all,Is there any way to see which users have viewed a thread? We’re trying to be able to measure impact of pieces of content by taking into account which companies are looking at each piece.

202

39 minutes ago

aikenHelper ⭐️⭐️⭐️

asked in Customer Success (CS)

What happens : Two way authentications is enabled?

Hi Community members,I have one question related to user’s authentication on Gainsight CS.In the situation as below capture, both DB and SAML auth are enabled, what will happens?I am expecting that it works as below:1. SAML auth is work as primary au

622

9 hours ago

Erik_Contributor ⭐️⭐️⭐️⭐️⭐️

asked in Customer Communities (CC)

Change the New Topic button so it has different text on different pages

Is it possible to change the text on the New Topic button, depending on what page you're on? We have the text now set to ‘Ask a question’. Which is a perfectly fine line on the community pages where the main goal is to ask a question and get assistan

12 hours ago

rplockiGainsight Employee ⭐️

posted in Customer Success (CS)

Day in the Life of a CSM: How I operationalize my day & use AI to improve my workflows

Thank you to everyone who joined our webinar and brought such great questions! I walked through how I run my day as an Enterprise CSM here at Gainsight, from the homepage I open with my morning coffee to the AI I use to prep for and follow up on ever

13 hours ago

mdfahdGainsight Employee ⭐️⭐️

published in AI Moderation

Configure User Profile Moderation

This article helps admins enable and understand AI-powered user profile moderation to automatically screen new users or accounts.Overview Limitations How User Profile Moderation Works Role Exclusions Enable User Profile ModerationOverview User prof

10712

16 hours ago

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

posted in Meetings & Office Hours

Thursday US Admin Office Hours (CS Platform): Oct 29, 2026 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for today’s upcoming Thursday Admin Office Hours session, Thursday, October 29, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll addr

131

17 hours ago

Andrew BrownGainsight Employee ⭐️

Introducing the CSM Adoption Agent: Turn Adoption Gaps Into Personalized OutreachProduct Launch

When you're managing a full book of business, it's not always easy to stay ahead of every customer's adoption needs. Maybe someone hasn't logged in for a few weeks, a customer isn't using a feature that could make their work easier, or an adoption go

1533

17 hours ago

ZapierStephContributor ⭐️⭐️⭐️

Disable signature for entire site or by user rolesParked

We wish to disable all signatures for our entire community to limit the opportunities of spam or misuse. Ideally, we wish for this control to be by custom user roles (or even better, user groups!) so that we only provision allowance of signatures t

729

17 hours ago

art.baranovContributor ⭐️

Separate read-only and write permissions for the Community MCPNew Idea

Problem: Access to the Community MCP is tied to platform role, and write access comes with it automatically. Moderators and above can reply, publish, edit, close, and tag through an AI assistant, and there’s no way to turn that off. Teams that want a

17 hours ago

samwagoner1775Gainsight Employee ⭐️

Let admins choose which meeting platforms push to Timeline from Staircase AI, and prevent duplicate entriesNew Idea

Submitted by Gainsight Support on behalf of a customer.We use the full Staircase AI product and have both Gong and Microsoft Teams connected. When the same meeting is captured by both, Staircase AI pushes two Timeline entries for the same meeting and

240

18 hours ago

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SimonHContributor ⭐️⭐️⭐️⭐️

asked in Customer Communities (CC)

See who has viewed a thread

Hi all,Is there any way to see which users have viewed a thread? We’re trying to be able to measure impact of pieces of content by taking into account which companies are looking at each piece.

202

39 minutes ago

Erik_Contributor ⭐️⭐️⭐️⭐️⭐️

asked in Customer Communities (CC)

Change the New Topic button so it has different text on different pages

12 hours ago

Alison CheneyContributor ⭐️⭐️

asked in Customer Communities (CC)

Interactive Pathing & Quiz Tools for a Power User Community Landing Page?

Hi Gainsight Community! We're currently revamping our Community landing page built specifically for our power users: the advocates and champions of our product. We want to move from a static overview to a more interactive, personalized experience for

1296

20 hours ago

Abid SnPContributor ⭐️

asked in Customer Success (CS)

Access/Authentication token capturing

Hi Team,Could you please check and confirm if Gainsight (CS) currently supports, or if there are any plans to support, capturing the access/authentication token created by hitting an API (outside Gainsight)?Use case: We are currently planning to move

1 day ago

bjoern_schulzeHelper ⭐️⭐️⭐️

asked in Customer Communities (CC)

Server-side Primary Role authorization for connectors

We are building custom Community widgets with role-based visibility. Our widgets check the viewer’s Primary Role before loading their content modules, but we also need server-side authorization to prevent unauthorized users from calling the connector

1883

1 day ago

matthewnicholsContributor ⭐️⭐️

asked in Customer Communities (CC)

First Reply Comparison Chart: Staff vs Registered Users

Hi Community, I want to do a comparison of first replies to forum posts, staff vs registered community members. I thought I found a bar chart that showed the % of staff replies compared to the % of registered users replies but somehow cant get back t

281

1 day ago

CC AdminHelper ⭐️

asked in Archived content

test

1011

4 days ago

SudhanshuGainsight Product Manager

asked in Archived content

Test question from a custom create topic widget

Test question from a custom create topic widget.

660

7 days ago

juliawContributor ⭐️⭐️⭐️⭐️

asked in Customer Communities (CC)

Disappearing custom role

Hi Community!We have a user who has been given a custom role manually. She has reported twice now that the access she’s been given is taken away. I’ve checked and the role I’ve assigned to her was not assigned anymore. Do you know how and why that co

529

7 days ago

Alistair FIeldExpert ⭐️

asked in CE & Skilljar by Gainsight

Skilljar User Grouping

When managing users in CC for Skilljar (via the integration) ca we still send Skilljar custom profile fields with the SSO?If so how?If not, how can I manage users in groups with CC registration Fields mapped to SJ Custom Profile fields

1081