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johje69Contributor ⭐️⭐️

Field Label

Can the field labels sync from the provider be updated? For example, field name is Renewal Date I want to add the work Next so our organization knows the specifics since many of our customres may have multiple renewal dates. This seems to be one fie

243

johje69Contributor ⭐️⭐️

Staircase AI - Notes section on customers account

I see in Staircase AI tool as well as in the C360 Staircase AI Gainsight there is a Notes section. Where anyone can add and delete a message. Does this tie into any reporting that can be pulled to review all notes for a particular team or indivdual?

182

Salesforce Activity Sync — Test Run should indicate when related-object filters aren't reflected in the countNew Idea

nsimonContributor ⭐️⭐️⭐️

Problem:When setting up a Salesforce Activity Sync job (Administration > Timeline > Integrations) that uses a related-object filter (e.g., a lookup object with its own filter condition), the Test Run count can be wildly inflated compared to wha

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Priyanka KumariContributor ⭐️

Company Search

"The search function is designed to return all records that satisfy the entered character sequence. Short inputs commonly match many records, so the search may appear to return 'too many' results even though it is functioning as intended. The more ch

131

Voices Matter: Building a Better Ideation Process

erica.kuhlGainsight Employee ⭐️

Community News

One of the hardest things about community ideation is balancing transparency with reality.Votes matter. Comments matter. But product decisions are rarely as simple as “top voted idea wins.”So we’re evolving the ideation process for our Customer Commu

6775

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johje69Contributor ⭐️⭐️

Field Label

Can the field labels sync from the provider be updated? For example, field name is Renewal Date I want to add the work Next so our organization knows the specifics since many of our customres may have multiple renewal dates. This seems to be one fie

243

johje69Contributor ⭐️⭐️

Staircase AI - Notes section on customers account

I see in Staircase AI tool as well as in the C360 Staircase AI Gainsight there is a Notes section. Where anyone can add and delete a message. Does this tie into any reporting that can be pulled to review all notes for a particular team or indivdual?

182

P

Priyanka KumariContributor ⭐️

Company Search

"The search function is designed to return all records that satisfy the entered character sequence. Short inputs commonly match many records, so the search may appear to return 'too many' results even though it is functioning as intended. The more ch

131

Ritika JindalGainsight Employee ⭐️⭐️

CSQL usage and feedback

Hello everyone,I am product manager for CSQL and trying to connect to customers to understand their needs and experience with CSQL.I have 3 questions that I want to ask you.Do you use CSQL or wants to use it ? What are the usual issues faced by you w

45116

Gainsight Home vs Dashboards

T

THH1006Contributor ⭐️⭐️

For CSMs by CSMs

What exactly is the goal of Home vs Dashboards? We are trying to determine what reports should live on Home and which should be reserved for their own Dashboard.

6186

Customer Communities (CC)

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mbuuck1Helper ⭐️⭐️⭐️

How to navigate keyword similarity when searching

Hello! I’ve started to experience some issues with searching in my community because of keyword similarity, and I’m hoping to understand all of the options available to me. Recently, my company acquired a new product called “airfocus”, and now any se

1847

Can we insert an activity in Timeline with API and associate it to a CTA?

PadolfiContributor ⭐️⭐️⭐️⭐️

Calling API Callers

Hi everyone, I’m trying to insert an activity to the Timeline and have it be linked to a specific CTA. In my use case, these are onboarding CTAs that are linked to the opportunity through the GS opportunity object, and the users are logging their eve

6605

Thursday US Admin Office Hours (CS Platform):May 14, 2026 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

Meetings & Office Hours

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, May 14, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address th

GainsightAdmin123Contributor ⭐️⭐️

Need an option to delete the Inactive dropdown values

Need an option to delete the Inactive dropdown values, Which is becoming an issue when we are filtering the dropdown column in the reports results in showing inactive values

DCourtotContributor ⭐️⭐️