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Alison CheneyContributor ⭐️⭐️

Interactive Pathing & Quiz Tools for a Power User Community Landing Page?

Hi Gainsight Community! We're currently revamping our Community landing page built specifically for our power users: the advocates and champions of our product. We want to move from a static overview to a more interactive, personalized experience for

1205

15 minutes ago

lila_meyerGainsight Employee ⭐️⭐️⭐️

Clicking into a post in "show more activity" loses your place in the listOpen

A community member pointed out that if they click the “Show more activity” button on a view such as “Recent activities” (on the homepage), and then click into a specific post, when they click back they’ve lost their place in the activity list. So, id

15213

1 hour ago

rsayedGainsight Employee ⭐️

Copilot created email tasks not functioning in cockpit CTAsNew Idea

Issue Details: Email Task "Validate Email" Button Non-Functional When Task Created via Copilot without playbookUpn checking we have identified that The "Validate Email" button in Gainsight's Cockpit requires the Email task to be linked to either a Pl

8 hours ago

Kati ViscainoContributor ⭐️

Send message when rejecting Group join requestNew Idea

This request comes from several of our Group moderators. For private groups, it would be valuable to have the option to include a message when denying a join request. Enabling moderators to send a brief message would allow them to clearly communicate

161

8 hours ago

MarianamltContributor ⭐️

Add a portfolio-level AI digest in StaircaseNew Idea

Please provide the AI-generated digest across a selected portfolio of accounts, similar to the existing account-level AI summary. It would be helpful to see key themes, health or risk signals, and opportunities across a leader’s or PSM’s accounts wit

12 hours ago

MarianamltContributor ⭐️

Retrieve Zendesk tickets assigned to groupsNew Idea

Please allow the Zendesk connector to retrieve tickets assigned to a group and show the assigned group in Gainsight—not just tickets assigned to an individual user. Our PSMs use Gainsight as their primary workspace. Seeing the ticket and its assigned

12 hours ago

MarianamltContributor ⭐️

Make numeric Zendesk CSAT scores available in GainsightNew Idea

Please make the numeric CSAT scores from Zendesk available through the Gainsight connector. Today, we can see whether a response was good or bad, but not the actual numeric score, which is stored in a Zendesk table that isn’t currently exposed throug

12 hours ago

MaritsaContributor ⭐️

Enable alphabetical sorting on all admin listsOpen

I would like to request that all lists in the admin platform (for example Custom Pages) be sorted alphabetically (A-Z) by default. Currently, the lack of sorting makes it difficult to find specific items. Please apply this logic globally, as this usa

1009

13 hours ago

lyoungContributor ⭐️⭐️⭐️⭐️

Custom Pages in Control listed alphabeticallyNew Idea

Can we please 🙏 get the Custom Pages page in Control to be sorted in some organized fashion? At minimum I’d appreciate alphabetical order, next request would be some sort of filter or sort at the top of the table, but ultimate ask would be that we ca

13 hours ago

sshroffGainsight Employee ⭐️⭐️

CS Heads-Up: October 31st Release Preview

We're sharing an early look at features planned for the upcoming release this Saturday, October 31st. This preview provides a high-level overview of what's coming. Complete Release Notes with full details will be published on release date. Note: Feat

41418

14 hours ago

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Alison CheneyContributor ⭐️⭐️

asked in Customer Communities (CC)

Interactive Pathing & Quiz Tools for a Power User Community Landing Page?

1205

15 minutes ago

bjoern_schulzeHelper ⭐️⭐️⭐️

asked in Customer Communities (CC)

Server-side Primary Role authorization for connectors

We are building custom Community widgets with role-based visibility. Our widgets check the viewer’s Primary Role before loading their content modules, but we also need server-side authorization to prevent unauthorized users from calling the connector

1873

15 hours ago

matthewnicholsContributor ⭐️⭐️

asked in Customer Communities (CC)

First Reply Comparison Chart: Staff vs Registered Users

Hi Community, I want to do a comparison of first replies to forum posts, staff vs registered community members. I thought I found a bar chart that showed the % of staff replies compared to the % of registered users replies but somehow cant get back t

281

20 hours ago

aikenHelper ⭐️⭐️⭐️

asked in Customer Success (CS)

What happens : Two way authentications is enabled?

Hi Community members,I have one question related to user’s authentication on Gainsight CS.In the situation as below capture, both DB and SAML auth are enabled, what will happens?I am expecting that it works as below:1. SAML auth is work as primary au

450

1 day ago

CC AdminHelper ⭐️

asked in Archived content

test

991

3 days ago

SudhanshuGainsight Product Manager

asked in Archived content

Test question from a custom create topic widget

Test question from a custom create topic widget.

660

6 days ago

juliawContributor ⭐️⭐️⭐️⭐️

asked in Customer Communities (CC)

Disappearing custom role

Hi Community!We have a user who has been given a custom role manually. She has reported twice now that the access she’s been given is taken away. I’ve checked and the role I’ve assigned to her was not assigned anymore. Do you know how and why that co

519

6 days ago

Alistair FIeldExpert ⭐️

asked in CE & Skilljar by Gainsight

Skilljar User Grouping

When managing users in CC for Skilljar (via the integration) ca we still send Skilljar custom profile fields with the SSO?If so how?If not, how can I manage users in groups with CC registration Fields mapped to SJ Custom Profile fields

1081

6 days ago

TejkumarPContributor ⭐️⭐️

asked in Customer Success (CS)

Inline Filter Showing NULL Records for “Greater Than” Condition

We are facing an issue with an inline filter configured on a dashboard report.We have applied the following filter:Value > 1000However, the report is also displaying records where the value is NULL.Expected behavior:The report should display only

1232

8 days ago

speacherContributor ⭐️⭐️⭐️⭐️⭐️

asked in Customer Success (CS)

Customer PX Usage Reporting in Gainsight Shared Spaces Reports

We would like to utilize some of the out of the box reporting available in the Customer PX Usage tab within our Shared Spaces with customers. I do not see these as availble reports in our reporting tools to even clone to reuse or within the options

1422

21 days ago

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