Welcome to the Gainsight Community

Making the NPS Survey a Bit More Expressive (and a Lot More Fun)

Let’s face it, filling out surveys isn’t anyone’s idea of a good time. So why not make it just a little more delightful?We're upgrading the Net Promoter Score (NPS) survey experience by adding a splash of personality, yes, we're talking emojis! 🎉Instead of the usual cold, numeric scale, we’re giving respondents the option to express their feelings with visual cues, like a smiley 😊, a poker face 😐, or a good old grumpy frown 😠. This small tweak makes the survey feel more human, more intuitive, and a lot easier to engage with.Emojis can help: Boost response rates (because hey, it’s more fun!), Make it clearer what each rating really feels like, And give us more emotionally rich feedback (without adding extra questions). 💡 How We're Doing It (Hint: CSS Magic) While PX doesn’t currently offer built-in emoji templates for NPS, we can still work our magic with some custom CSS. By targeting each choice using nth-child selectors, we can add emoji icons in place of plain text numbers.

110

1 hour ago

heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

Timeline Activities: Changing the AccountReleased

It has come up twice in the past two days where CSMs have accidentally entered timeline activities on the wrong account. Would be nice if they could go to the Global Timeline tab and change the account there once the activity has been created. Currently, I've been just instructing them to recreate using the Copy to Clipboard option, but obviously, it would be easier if they could just move them.

182

65227

2 hours ago

cstrangeContributor ⭐️⭐️⭐️

Adding embeddable widget into Skilljar

I’m looking for some guidance with embedding the Community widget into Skilljar. I am working with my colleague on our Academy team and we were having trouble figuring out where to put the code. I added the domain as an approved domain She posted the code in the source code for the lesson Does the lesson have to first be published? With acquiring Skilljar, do you have some guidance for us?Thank you!

131

2 hours ago

ajprinceContributor ⭐️⭐️⭐️⭐️

Improve Company Intelligence Mapping for AdminsNew Idea

When Company Intelligence finds multiple mappings, admins need to go and select the correct website to map to the company. However, doing so is a pain for admins at the moment from within the overlay menu.You are not able to resize the columns, which makes it difficult to see the full name of the company, or the full website URL. Yes, you can hover over the suggested website URL and sometimes it will provide the help text bubble with the full website. But not always. As you can see, when customers like us have thousands of mappings to complete, this becomes a very difficult and time consuming task to complete. Please make these columns adjustable in size! Also, are there any advances in AI that could help speed up this process for admins?

3 hours ago

Casstastr0pheeContributor ⭐️⭐️⭐️⭐️⭐️

"Save as Draft" Option for Questions and Conversations - Employee usergroupOpen

I love that InSided added in the ability to Save as Draft for Articles, but not all of the content we create from our internal teams should fall under the Articles category. For instance, we have events that our Marketing team hosts where we would like to create a continued conversation thread for - these topics should fall under “Conversations” instead of Articles. Having these types of posts set up and saved as drafts ahead of time will:allow our teams to work more efficiently, so that we don’t have to spend time hustling post-event to get a conversation thread going give us a link to use in advance, so that we can queue up our post-event thank you emails to customers that attend, and link them back into the Community allows us to quickly pop into that post and embed our video from the event before we post the conversation topicIn this case, I think the ability to do this should either be anyone in Moderators/Community Manager, or anyone in the Employee User group (I’m sure that is

275

3 hours ago

kelseygContributor ⭐️⭐️

Unsubscribe users from emails in backend

In Gainsight Customer Communities, is there a way to unsubscribe users from emails in the backend? I know that users can unsubscribe by using a link or in notification settings, but is there a way for admins to do this for them? For context, if a user unsubscribed from our companies email campaigns, we need to unsubscribe them from the community campaigns as well to be legally compliant. They can still receive transactional emails, but are not allowed campaign/reactivation/ or marketing emails.

3711

4 hours ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

How to exclude a previous engagement from Audience for a new engagement

As a new user, I found this one a bit tricky…My contextI had a guide that I needed to fix and it workshopped the (somewhat “major”) fixes in a clone of the original guide, as I wasn’t quite sure what the fix was going to be and I needed the option to test and iterate without losing the original guide. Once I had the fix identified, I wanted to pause the v1 guide and launch the v2 guide, but exclude those who saw v1 from the audience. The SolutionIt’s neither ideal nor elegant, but the In-App Engagement rules allow you to set rules based on the number of times they {action: completed/viewed} the guide. If you set either or both of those to less than 1, it will exclude those who saw the first one.

161

8 hours ago

FMEEvangelistHelper ⭐️⭐️

API Handling of Spaces in Custom Field Names

I’m using the API to delete (remove the contents of) custom fields for users who are banned. So I can use something like this:https://api2-us-west-2.insided.com/user/12345/profile_field/CompanyThat works fine. The problem is that we have a field called “A bit about yourself”, which obviously has spaces in there. How do I encode that in the URL?! I’ve tried:api2-us-west-2.insided.com/user/12345/profile_field/A bit about yourselfapi2-us-west-2.insided.com/user/12345/profile_field/A%20bit%20about%20yourselfapi2-us-west-2.insided.com/user/12345/profile_field/A+bit+about+yourselfapi2-us-west-2.insided.com/user/12345/profile_field/AbitaboutyourselfAnd none of these work. The “Abitaboutyourself” returns a field doesn’t exist message. The others all return “{"message":"no Route matched with those values"}:” (404 error).Does anyone how a clue how these are meant to be formatted? Or am I out of luck and it just won’t work?!

365

9 hours ago

dayn.johnsonVIP ⭐️⭐️⭐️⭐️⭐️

Dynamic JO needs additional data types if we are not allowed to do Custom Field Mapping.Discovery

Title says it all. This issue (lack of Custom Field Mapping) was addressed in a post that’s hidden behind the private Dynamic JO beta group walls. It has not been solved, and it is (and will continue to be) a major pain point until a solution is implemented. @vmallya, is this something that’s on the roadmap to be re-released in dynamic JO, since the feature was present in advanced JO and was removed? Seems to be a pretty common use case.When building case fields in the dynamic JO, we’re only allowed to choose from three data types (number, boolean, string). This becomes an issue when we then try to map those case fields to an email field in the template. Those fields (as strings) are only available in the name fields. For comparison’s sake, in advanced JO, this was never an issue, since we were able to quickly map those strings to an email data type (or any other data type available in the Custom Field Mapping). Would it be possible to add additional data types in the Dynamic JO Ca

32924

10 hours ago

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Alistair FIeldHelper ⭐️⭐️⭐️

Adding PX to your Education Course

Can someone guide me on where and how to add the px JavaScript to a PX html template so I can launch engagements in education? Thanks in advance.

342

54 minutes ago

cstrangeContributor ⭐️⭐️⭐️

Adding embeddable widget into Skilljar

131

2 hours ago

ktakContributor ⭐️

Can PX help with identifying accounts/companies that have drops in feature usage and flag them as retention risks? Maybe send emails to us when this is detected

Feature usage drop

473

1 day ago

Britt_ChyHelper ⭐️

Customer Success (CS)

Stages for the Customer Journey

How did you configure lifecycle Stages? I am looking to stand Stages up for the CX org I support. We are starting from scratch & I am curious to hear what other stages folks have implemented. Please share your feedback on any or all of the questions below:How did you label each Stage What criteria/datapoints did you apply respectively Do you have different logic for Stages by segment or tier? Thank you !Britt

242

5 days ago

Sowjanya AdirajuContributor ⭐️⭐️

Customer Success (CS)

Publishing options

Hi Team, I have a journey with a CSV as source and configured the program to send 6 emails. Which option should i select out of Run the program 1.One time or 2. Multiple times.Each email had delays about 5-6 days.Please clarify.(The Source is a one time fetched CSV)

5 days ago

jwrenContributor ⭐️⭐️⭐️⭐️

Integrating Ideation with in-house CRM

Hi there 👋I’m curious if anyone has experience integrating the Ideation feature with their in-house CRM. Or if anyone has other ideas/experience in establishing weighted scores for Idea submission. Any ideas are welcome 😃

SougatoroyContributor ⭐️⭐️

Hello, It’s me once again! I’ve met another obstacle, but if anyone can offer help, it’d be greatly appreciated! I’ve noticed that there isn’t a sidebar feature available for groups. Essentially, I’m attempting to have an advertisement campaign within the group, similar to how it appears on the front-end page. Is this possible? If so, could you please explain how?For Example: Thanks!Roy

Sidebar Widget

261

ryanne.perryHelper ⭐️

Has anyone built a custom page with mostly custom html?

Hi Community! 👋I’m reaching out to see if anyone here has experience building a custom Community page using mostly (or entirely) HTML.We’re working on a custom landing page to support the launch of our new Customer Mentorship Program and would love to display all the key info—including an embedded Typeform opt-in—on a single page.Since we’re using a third-party platform for the peer connections, we’re hoping to avoid requiring a Community login to sign up (though joining the Community will be a strongly encouraged CTA!).One of my teammates is currently building the page from scratch, but they're running into an HTML error.If you’ve tackled something similar: Any best practices you’d recommend? Would you be open to sharing how you structured your custom HTML or letting us take a quick peek at your setup? Any tips or insights would be super appreciated—thank you so much!

767

Are inline filters in report builder identified somehow?

romihacheVIP ⭐️⭐️⭐️⭐️⭐️

Customer Success (CS)

I didn't find anything on my end, nor in the documentation.Is there a way to identify (in bulk) the reports that have inline editing enabled?

Samuel BrownContributor ⭐️⭐️