Welcome to the Gainsight Community

26 minutes ago

CommunityKailaHelper ⭐️

ImpersonationParked

I would like to see an impersonation feature this year. Using impersonation, admins would be able to double check to see if a customer was able to see certain private groups and check to make sure groups are set up correctly.

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16816

Member CommunicationParked

27 minutes ago

CommunityKailaHelper ⭐️

Members should be able to set their notifications in a notifications page. For example, I should be able to select which topics I can subscribe to on a single page, and whether I would like to receive notifications in real time, at the end of the day

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493

Weekly and Daily notification email with subscribed posts, categories,tagsParked

39 minutes ago

Esther GrothContributor ⭐️⭐️

Hi, many users report to me that the amont of email notifications, especially for our super users, from the community is just too much and therefore they opt out from the email notifications. However, they suggest, that it would be great if based on

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Events: Calendar Widget CustomizationParked

39 minutes ago

alex.maksContributor ⭐️⭐️⭐️

The current Google Calendar item that’s created only links back to the event registration page. I want to be able to customize what’s included in that invitation (including a Google Meet link and everything in the event description) per event.

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716

40 minutes ago

mdfahdGainsight Employee ⭐️⭐️

Moderating content

AI Moderation FAQ

This article provides frequently asked questions about AI Moderation in Customer Community.Availability and Setup On which plan is the Moderation AI Agent available? Why is the Moderation AI Agent free of charge while other AI features, like AI Tran

69713

4 hours ago

YoeriGainsight Employee ⭐️⭐️⭐️

Groups

Groups - FAQFAQ

A curated list of frequently asked questions (and answers)Table of contentsWhat are groups Which functionalities are available for groups? What is the difference between categories and groups? When should I use a community category and when should I

198250

4 hours ago

Thomas DeelyContributor ⭐️⭐️⭐️

Auto creating community profile when a customer signs up for your product?

Does anyone automatically create a community profile when someone signs up for your product? If so, how is this working out?

481

SQL Query Builder for Databricks and/or Snowflake connectorsNew Idea

bytor104Contributor ⭐️⭐️⭐️

There have been many occasions where I need to replicate a SQL query that a Data Analyst has used for a report in an external system using the same tables that I can access using the Databricks connector.However, replicating this query and translatin

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Introducing a New Release Cadence and Beta Feature Center in Gainsight CSProduct Update

Andrew BrownGainsight Employee ⭐️

TL;DRStarting September 19, 2026, Gainsight CS will release new features and enhancements on a six-week cadence.That means one consistent schedule for product updates throughout the year, whether a release includes focused improvements, larger capabi

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6749 topics

Thomas DeelyContributor ⭐️⭐️⭐️

Auto creating community profile when a customer signs up for your product?

Does anyone automatically create a community profile when someone signs up for your product? If so, how is this working out?

481

H

HagedornContributor ⭐️

Removing "Create an account"

Hello,We are using SSO so no need for our members to be able to Create an Account. I’ve tried making updates to hidden phrases as outlined in some of the older posts but no luck. Any suggestions on how to get this updated? Our community is public.The

241

3 days ago

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Jordan FilipContributor ⭐️⭐️

Customer Success (CS)

Adding Success Snapshots to a Journey Orchestrator

We run quarterly QBR’s for all clients where we have a 3 call 3 email cadence and then send a success snapshot if we don't get a meeting scheduled. I am trying to just add the success snapshot to the last email if it makes it that far but don’t see a

58920

4 days ago

Alistair FIeldExpert ⭐️

Category Page Search

I just would like it confirmed that we cannot change the Category Page search filtering?i.e. We cannot turn OFF the contextual filtering applied in the search request. Remove the q parameter in the url A team member has asked if we can make all searc

412

4 days ago

Responsive Design & Banner

Laxman-itdtechContributor ⭐️

Better Together

How can we control banner dimensions?Can banners be configured separately for: Desktop Tablet MobileIs there a supported solution for responsive banners with different images/dimensions for each device?

1530

13 days ago

Is there an option to upload and use custom font families ?

Laxman-itdtechContributor ⭐️

Better Together

We tried uploading a new custom font family, but we couldn’t find any option to upload or host custom fonts. We also tried using a third-party font provider, but we encountered CORS errors when loading the fonts.As a workaround, we are currently usin

510

14 days ago

Ritika JindalGainsight Employee ⭐️⭐️

Customer Success (CS)

CSQL usage and feedback

Hello everyone,I am product manager for CSQL and trying to connect to customers to understand their needs and experience with CSQL.I have 3 questions that I want to ask you.Do you use CSQL or wants to use it ? What are the usual issues faced by you w

53716

Gainsight Home vs Dashboards

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THH1006Contributor ⭐️⭐️

For CSMs by CSMs

What exactly is the goal of Home vs Dashboards? We are trying to determine what reports should live on Home and which should be reserved for their own Dashboard.

8376

M

mbuuck1Helper ⭐️⭐️⭐️

How to navigate keyword similarity when searching

Hello! I’ve started to experience some issues with searching in my community because of keyword similarity, and I’m hoping to understand all of the options available to me. Recently, my company acquired a new product called “airfocus”, and now any se

2587

Can we insert an activity in Timeline with API and associate it to a CTA?

PadolfiContributor ⭐️⭐️⭐️⭐️

Calling API Callers

Hi everyone, I’m trying to insert an activity to the Timeline and have it be linked to a specific CTA. In my use case, these are onboarding CTAs that are linked to the opportunity through the GS opportunity object, and the users are logging their eve

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