Product Ideas | Gainsight Community

6158 Ideas

lila_meyerGainsight Employee ⭐️⭐️⭐️

Profile > Subscriptions should allow me to easily manage my category subscriptionsDiscovery

If I want to manage the categories that I subscribe to, currently I have to navigate to those categories and subscribe/unsubscribe. This assumes that I remember exactly what I’m subscribed to. 😅On the Profile > Subscriptions page, I would like to see (and I’m surprised you can’t today) the categories I follow, so that I can easily manage them. As a long time member of our organization’s community, on my Subscriptions page I see 400+ posts that I’m subscribed to. Maybe buried in there is the list of categories I subscribe to, but there’s no way to see that.

Forum|Forum|3 hours ago

Zita_LContributor ⭐️⭐️

Control over Popular topicsNew Idea

It would be great to have control over the ‘Popular tags’ widget and be able to filter for categories and sections. In our community there are 2 separate sections for developer news and knowledge base, in both sections only articles are published. The Popular tags are pulled for the entire community, but we’d like members to search in these sections only for articles from these particular section. We believe it would potentially increase time-spent on platform by increasing searchability and explore new content. Previously, on the Khoros, users could filter articles by tags and we’d like this functionality to be implemented on Gainsight.

Forum|Forum|4 hours ago

Zita_LContributor ⭐️⭐️

Explanatory pop-up text for sticky posts on Activity feedNew Idea

We’d like to explore if it is possible to add an explanatory pop-up text for sticky posts on the Activity feed. We received feedback from our members that it is not clear what the darker grey section and the bookmark symbol mean. The idea is to have similar pop-up like for the topics with Best Answer:

Forum|Forum|4 hours ago

KellyBebenekHelper ⭐️

Hide content from public groups for non-membersParked

We have a need to have a public group, but the information in the public group is only for the group, not all audience, this why it’s a group and not a category.I don’t want posts that are in a public group to show up in the general activity feed. Posts should only show in the general activity feed if you are a member of that group.Is this possible to do with coding,if not, can you make this improvement.Thanks

Forum|Forum|6 hours ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Automate regular refresh/rebuild of ranksParked

At my last company, we automated some ranks using custom roles like outlined here: Shoutout to @rcochran and his team for making that happen. At my new company, I have a similar use case I’ll likely explore this for. However, the one missing piece of functionality is forcing a rebuild/refresh/recalculation of ranks. So I’d love to see this added and avoid the daily/weekly manual rebuild required with the current setup. Even a way to trigger a rebuild in the API would be a good solution. Since the custom role can be assigned via the API, that would allow a custom role and rank rebuild to be triggered in tandem.

Forum|Forum|6 hours ago

joe.huberHelper ⭐️

Ability to see who has been sent a group invite.Parked

At present, if you invite someone to a group and they don’t accept, you can still invite them to join. I would like to have to ability to see who has been sent a group invite already so that I don’t double-invite someone.

Forum|Forum|6 hours ago

Add toggle between read/unread private messages on the front-endParked

Provide a way to toggle between read and unread private messages on the front-end. Many community members rely heavily on private messages and there’s no easy way to identify the unread messages when there are lots of messages in their history in /inbox/overview

Forum|Forum|6 hours ago

NEOGOV TomContributor ⭐️⭐️

Add Native Promotional Pop-ups (Announcement Campaigns) for Customer CommunitiesParked

Many community managers need a way to proactively highlight important content without relying solely on homepage banners or featured topics.I'd like to see a native Promotional Pop-up (or Announcement Campaign) feature that allows administrators to display a customizable modal dialog to visitors when they enter the community or specific pages.Examples include:Promoting annual customer conferences (such as Ignite) Announcing product launches or major releases Highlighting webinars and live events Driving awareness of new documentation or training Sharing important service announcements Welcoming first-time visitorsDesired functionalityAdministrators should be able to configure:Rich text editor with images and branding Primary and secondary call-to-action buttons Display delay (for example, after 2–5 seconds) Frequency controls Once per session Once per day Once per week Until dismissed Page targeting Homepage only Specific product pages Knowledge Base Forums Entire community Audience targeting using Segments Start and end dates Mobile-responsive layout Optional analytics showing: Impressions Dismissals Click-through rate Conversions Today, many communities have to build this functionality using custom HTML/CSS/JavaScript widgets, which requires development effort and ongoing maintenance. A native solution would make it much easier for community managers to launch professional announcement campaigns without writing code.This would complement existing Topic Banners and Featured Topics by providing a more attention-grabbing way to communicate high-priority announcements while giving administrators fine-grained control over when and where they appear.

Forum|Forum|6 hours ago

Maxime_MContributor ⭐️⭐️

Preserve rich text formatting and code blocks when quoting postsNew Idea

Currently, quoting a post strips out most formatting, preserving only basic styles (bold, underline, and italics). Custom font colors and code block formatting are lost during quote rendering.In a developer community where users frequently share code snippets, losing proper code block syntax and formatting makes quoted content difficult to read.

Forum|Forum|7 hours ago

mattmarcsmithHelper ⭐️

Timeline attachment behaviour change - Ignore inline signature images?New Idea

As per https://support.gainsight.com/gainsight_nxt/Timeline/02User_Guides/Log_Customer_Emails_as_Timeline_Activities#Reasons_for_the_Email_Attachments_are_Rejected, Timeline entries currently have a limit of five attachments per email. When using Gainsight Assist to log emails, it currently doesn't differentiate between the types of attachment. This can cause an issue as it seems to class images in signatures as attachments and attaches these to entries. This quickly uses up the five attachment limit and genuine things you want to attach can be excluded as a result. I’m proposing either some logic that can be clever enough to determine that the images are part of a signature, or a switch that turn off uploading inline attachments in favour of (or preferring) attachments of files or pictures on emails instead. Not only will this prevent the need for CSMs to manually go an update this themselves (which they can forget to do or miss if they didn’t read the email that said not all attachments were uploaded), but it also makes the Attachments tab on the C360 ‘cleaner’ as it will only display genuine attachments. Regards,Matt Smith

Forum|Forum|8 hours ago

MonaContributor ⭐️

API & MCP Access for Query Builder ReportsNew Idea

We would like support for both API access and an MCP server interface for Query Builder and Formula Query Builder reports.Our use case is to automate retrieval of Query Builder report results and load them into external analytics platforms. Today this requires manual exports and does not scale.Requested capabilities:List saved Query Builder reports Execute a saved report Retrieve report results programmatically via API Access Query Builder reports through an MCP server so AI agents and automation tools can discover and consume report data directlyThis would enable automated reporting, telemetry integrations, agent-based workflows, and AI-driven analysis without relying on manual CSV exports. It would also help customers integrate Gainsight PX data into modern analytics and AI ecosystems more easily.

Forum|Forum|9 hours ago

samantha_braastadContributor ⭐️⭐️⭐️⭐️⭐️

Provide an "Include data from all children" option at the relationship level.New Idea

We recently deployed relationships to our CSM's and are very pleased with the more focused view on their customers. The one 'gap' that' we have ran into is the ability to view child account data at the relationship level. We organize our relationships by product and a parent account will often have multiple child accounts under it representing different divisions. They have separate contracts which is why they are on different accounts but when it comes to business reviews, we need are now missing the simplicity of clicking a button to aggregate all accounts together for presenting metrics to the customer.  Is it on the roadmap to add this functionality to the relationship level? 

Forum|Forum|9 hours ago

GabyHelper ⭐️

Ability to re-order groupsOpen

I just added a new group, but it defaults to now being the last group on the groups page. I’d love the ability to be able to re-order these as the newest one should be grouped with the other groups that align with that theme. Ie. as you can see from the attached I have groups that are location-based, industry-based and product-based. I would like this newest group to be with the industry-based groups not the product ones. Thank you!

Forum|Forum|9 hours ago

LauridsPContributor ⭐️⭐️

Enable topic title variable in email notifications subject for new topicsNew Idea

Hi,Users that are subscribed to a category do not get the topic title in their email subject whenever a new topic is created. As seen in the reply by @Julian, perhaps this was due to avoiding titles being too long.Our most active users (without access to Control) would like the {topic_title} variable enabled for new topics, as it would make it easier for them to engage with topics of their interests.

Forum|Forum|23 hours ago

TMaierHelper ⭐️

Add a Summary Ribbon to Administration > Data DesignerNew Idea

The summary ribbon in the Rule admin page was a great convenience feature for quickly getting a handle on how your overall Rule activity was doing. I’d like to suggest that adding the same element to the Data Designer page would be similarly awesome. (Sandbox screenshot, for the record - my production environments do NOT look like this I promise.) With Data Designs becoming a more prominent component of other core features, like JO, being able to quickly check the health and status of your overall DD activity has become a bigger deal. Previously, I might’ve run 5 or 6 core Data Designs to feed reporting or as a source for Rules - easy enough to scroll down the list and check execution logs. These days, I find the list too long to easily run those visual checks through a tabular view. This is especially true when there’s been a service incident of some kind (ie: SFDC outage). We have pretty convenient ways to review the last few days of Connector and Rule runs, but nothing quite as nice for Data Designer. Early Christmas present to the admins? Pleeeease? 🙂

Forum|Forum|1 day ago

AndrewKHelper ⭐️

Add Role-Based MCP PermissionsNew Idea

Currently the agent accesses an MCP with the current user's community permissions. So, you need to be an admin/moderator to have full access to community data. We would like to be able to grant full read only access to some employees without having to give them admin on the community. So, we want to request custom role based MCP permissions in the community to grant the various levels of MCP access.

Forum|Forum|1 day ago

andrew_cumminsHelper ⭐️

Allow help text on fields under c360 Attributes sectionReleased

some fields are not as descriptive as they need specifically with drop-downs and multi-picklists. It would be nice to be able to add help text to these fields to describe in further detail what the CSM should pick. 

Forum|Forum|1 day ago

CheyennevContributor ⭐️

customize AI summaries/answersNew Idea

We’d love to remove product feedback/ideas from the AI Summaries and answers as those are not the best first stop for users when asking a question

Forum|Forum|1 day ago

jvdcExpert ⭐️

AI Tags: Respect the setting allowing/disallowing users to create tagsNew Idea

Currently AI Tags will suggest tags from the exisiting list of tags but also tags that don't exist. It will still suggest new tags if users don't have the right to create new tags.I see this as a loophole for users to still select the suggested tags and thus create new tags though they are not allowed to do so.Therefore the AI Tags should not suggest new tags if users do not have the permission to create new tags.

Forum|Forum|1 day ago

LauridsPContributor ⭐️⭐️

Populate the tag cloud with data only from the section it's applied toNew Idea

Hi,Currently, the tag cloud widget populates on tag popularity across our entire community. It would be great to have the tag cloud widget adjusted so it pulls data and populates from the section it’s applied to.In my opinion, this would work nicely with the updates Gainsight made to individualize knowledge base category pages. If updated, users would be able to: a) get an overview of the most popular tags within a sectionb) browse content that used a particular tag within a section

Forum|Forum|1 day ago

LauridsPContributor ⭐️⭐️

Don't send the "best answer" notification and email to the topic creatorNew Idea

Hi,If a topic creator marks a best answer, they get a notification and an email. Since the topic creator made this interaction, there’s no need for the topic creator to be notified - this should be reserved to other participants in the topic.

Forum|Forum|1 day ago

MagdaContributor ⭐️

Exact time stamp on a topicDiscovery

Our users would like to have exact time stamp on a topic: "No clear and exact time stamp on a topic, other than week-month ago etc."

Forum|Forum|1 day ago

Maxime_MContributor ⭐️⭐️

Sticky modules within a topic view in controlNew Idea

When we open a topic in Control, three modules are available: “Overview”, “Details”, and “Team notes”.It would be helpful to have these modules sticky, so they remain visible while scrolling. Currently, when a topic has many replies, the modules are no longer accessible lower down the page.To perform a moderation action, we have to scroll back to the top to access the three modules again.It would be great to keep them visible while scrolling down.

Forum|Forum|1 day ago

Maxime_MContributor ⭐️⭐️

Validation button when moderating postsNew Idea

In Control, when we update a post’s location or tag, the change is applied immediately, with no validation button.This can easily lead to mistakes, for example if the wrong location is clicked by accident.Adding a confirmation button could help prevent this kind of issue by allowing us to review the new location and then either validate or cancel the move.

Forum|Forum|1 day ago

Maxime_MContributor ⭐️⭐️

Text editor - justify formatNew Idea

Would it be possible to add the “justify” formatting option to the text editor?Our product updates and articles across all channels use this formatting, but it is not currently available in the text editor, even though it is a very common feature.At the moment, to justify the text, we need to add the following snippet to each single paragraph of the product update or article in control:<p style="text-align:justify">The longer the content is, the more time it takes to format it properly.

Forum|Forum|1 day ago

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