Product Ideas

5614 Ideas

Control Reporting - Would like to be able to easily know what groups members are part ofNew Idea

Hi,My team needs to be able to track what groups specific members are part of. There is not an easy way of doing this outside of going group by group. We have a tons of groups so this isn’t scalable.

Forum|Forum|2 hours ago

elyhienrichContributor ⭐️⭐️

Widgets in GroupsOpen

Would love to have widgets that I can add into each group. Would love to have a customization sidebar within each group. For example a leaderboard or events calendar.

Forum|Forum|2 hours ago

JKelleyHelper ⭐️

Delegate Group Admin permissions to manage membership and group home pageOpen

We have a large B2B community where we need to be able to delegate ongoing management/ administration of Groups to people other than full platform admins. Specifically, we need to be able to designate a superuser or other employee (or perhaps a custom role?) to administer aspects of the group experience. Not necessarily initial creation of the group, but after that we need to delegate these activities to a Group owner or set of owners:review membership applications / roster updates update home page curated content widget and sticky topics (Ideally) create articles within the group

Forum|Forum|2 hours ago

Sanne van Opstal-BrakelContributor ⭐️⭐️

Add list view to Group pages as wellNew Idea

We are launching our Community and we are in the early access phase big the big launch happening at the end of this month.We already have our first few user groups → Groups active but what we notice is that you can not adjust the design (look & Feel) of how to post look like.All posts are sort of pages together. After a conversation with our on boarding manager we learned that the list view is currently only available for the home and forum. But not yet for groups. As I want to have the same look and feel throughout my community I would really like it if the list view also becomes available for Groups. To give you an idea what I am talking about: PS: If you found a workaround for this, I am also curious to learn about that!

Forum|Forum|2 hours ago

Erik_Contributor ⭐️⭐️⭐️⭐️⭐️

Limit event visibility based on user roleNew Idea

Currently you can only create a public event, or make an event private through the use of a private group. We're looking into using the Events module for our various events throughout the year. Some of these events are for our super users only. Our super users have a specific user role. They also have a private space on the community, but we use a subcategory for that, and not a group. So, I'd like the ability to also limit event visibility, and the option to register for one, based on a user role. Edited to add: with the current this-or-that option, the Events module is really only usable for one type of Event that we we do, and not for the rest.

Forum|Forum|3 hours ago

bradleyExpert ⭐️

Refresh Lookups in Data Designer on Model RefreshNew Idea

There was much well deserved excitement around this finally being released: However, one very critical, and very key component of this was not only left out, but there was no indication it was left out at all and what the expected behavior should be - the fact the lookups don’t actually *dynamically update*. They refresh at the tenant level every 12 hours.Here is an example:You set up a Data Designer (DD) that has a lookup to the Company MDA, which itself has been turned into an MDA object. You have a rule updating the Status of your Company records After this rule runs, your DD refreshes (within say 1 hour) You run a report on Company>Status and a report on the DD with Company>Status and whatever other fields you need You compare the two “Status fields” between the two objects - they will not match for as much as 12 hours. Any records that were updated by the rule, will not reflect in your DD even if the DD was refreshed right after the rule ran, and it is referencing the Company table via the new lookup method and there is nothing you can do about it*.What does this mean?Refreshing your Data Designs will no longer give you the most up to date data on *any* object you have set up this lookup to. To be clear, if you’re not using the new lookups, the DD work as they always have as far as I can tell. Testing new data becomes more challenging, because if you need to use a lookup, then you have to wait 12 hours for everything to refresh??? There is (as of this writing) no documentation on this limitation on what the delay is, how it works, when the syncing is, if it can be changed. Nothing. As bad as this lack of refresh is, it’s made worse by the fact it was not communicated in any way. What is the ask?First and foremost - lookups should refresh on a per DD basis. If a data design refreshes, the expectation is that the data in there is accurate *at runtime*. Secondly - this needs to be documented, and *proactively* communicated to admins. Even just the current state. Adding the documentation is one thing, but making sure there is proactive outreach to admins is critical. In the short term, at the very least, reduce the time for this syncing This is a glaring problem that undermines the one of the main utilities of this being released in the first place, and the fact that it is not documented anywhere is extremely disappointing to say the least. *support has indicated it might be possible to reduce this time on a per tenant basis.

Forum|Forum|4 hours ago

wscuphamGainsight Employee ⭐️

Email Assist Integrations: Ability to associate emails to CTAs in addition to Companies/RelationshipsNew Idea

Hi! A potential feature that would help with CSM adoption of Gainsight’s email assist tools would be the ability to associate an email not only to a Company or Relationship, but to CTAs as well. We have the ability to do this in Gainsight proper via the Associated Records option on a Timeline Activity. Are there any plans to add a similar experience to Email Assist tools (both GMail and Outlook)?Ideally, you’d be able to associate an email to either a standalone CTA or a Success Plan objective CTA to cut out the manual work of reviewing and associating these emails manually in-app. This could be especially helpful for inbox-centered workflows/CSNs.

Forum|Forum|8 hours ago

alyloContributor ⭐️⭐️

Ability to Bcc in Journey OrchestratorNew Idea

Currently we are able to Cc a recipient/email address when we set up a program, but we would like to request the ability to Bcc a recipient/email address. It seems obvious that we've sent an email as part of a mass send when the sender's email address is Cc'ed, so Bcc'ing would be much more subtle.

Forum|Forum|13 hours ago

pwalkerContributor ⭐️

Additional embed options on homepageNew Idea

ProblemAs we work to consolidate our Customer Success workflows into Gainsight, our team still relies on several external tools for critical information such as product updates, system status pages, and reporting dashboards. The current Gainsight homepage has limited options for embedding external content, which makes it difficult to position Gainsight as a true single source of truth for the CS team.Requested EnhancementAdd support for richer embed capabilities on the Gainsight homepage, including the ability to embed JavaScript and/or HTML elements. This would allow admins to surface content from other systems directly within Gainsight.Examples of desired embeds include: Product update feeds System or status pages Reports and dashboards from external tools Internal announcements or knowledge widgets

Forum|Forum|14 hours ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Webhooks for SegmentsOpen

I’d love to have webhook events related to the new Segments feature. These are probably additional “User Events.”I’d like to seeUser added to segment User removed from segmentMy use cases are primarily around automating moderation alerts and other engagement tactics. For example…A user meets the criteria for and is added to the Dormant Users segment A slack alert to let me know, and/or Triggering an engagement workflow A user meets the super user segment criteria and is added to the segment A slack alert to let me know, and/or Triggering an engagement workflow (even if manual personal outreach like a thank you message) A user no longer meets the Dormant Users segment criteria and is removed from it A slack alert to let me know Adding a row to a google sheet for tracking a list of users who have re-engaged, etc

Forum|Forum|22 hours ago

sarahmiracleVIP ⭐️⭐️⭐️⭐️⭐️

Add a related list or embedded report to CTANew Idea

It would be so cool if we could create a related list for a CTA -- or, like in JO programs, embed a report in a CTA.Yes, a user can access the C360 and navigate to the respective tab. But we still need to instruct a user to do so in a CTA.Instead, let’s reduce the user friction by giving them exactly what they need directly in the CTA. We can do this with Company or Relationship fields right now, but that’s it. Let’s take this a step further by being able to provide a related list of records the CTA is referencing, or embedding a report in the CTA.Even if we could easily “link” a C360 section within a CTA, allowing for a one-click experience for the user, that would be a big help. Current Experience:User receives a CTA for an increased number of support tickets in the last 30 days User clicks Company name from CTA to be taken to C360 (creates a new tab, now the user is not even on the CTA anymore) User clicks the Support Tickets tab to get more information on the tickets User scrolls to find the tickets submitted in the last 30 daysEnhanced Experience:User receives a CTA for an increased number of support tickets in the last 30 days. The CTA contains a tab for “Support Tickets Last 30 Days” User clicks tab in CTA to review the submitted tickets Linked Objects are limited to low volume objects in Gainsight, so I can’t use Linked Objects to solve this issue. An example of my vision is below: A very similar idea, but for Scorecard specifically, is this one:

Forum|Forum|22 hours ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Search for the Trash Can in ControlOpen

When you search for a Trashed post in Control’s content moderation, it won’t show (because it has been trashed). If you haven’t emptied the Trash Can since the post was trashed, you can look for it there. However, there’s no search in the Trash Can UI, so you just have to flip through the pages.

Forum|Forum|1 day ago

danielwal_cocoContributor ⭐️⭐️⭐️⭐️

Allow user to select Title or Content when searching in Moderation viewNew Idea

I’m looking for a topic with the TITLE that includes “Known Issues”, there’s only 4-5 of them, however almost all Release Notes include a section named “Known Issues”. It’s frustrating that I cannot select “Title” (or “Content”) instead of both.

Forum|Forum|1 day ago

justine.raeContributor ⭐️⭐️⭐️

Visibility to Badge Titles/Short DescriptionOpen

When you click on a member profile there should be clear copy/intuitive UX that accompanies the badge icon to indicate the “title” and a short description as to what they’ve done to earn it.Better experience for members to understand their own badges and what behaviour they’re being rewarded for, plus it adds context to help other members understand what they need to do to earn their own badges to drive more community engagement.The current hover state is very inconsistent to be able to see the badge title, so even improving that functionality would be a better UX.

Forum|Forum|2 days ago

kgodiselaGainsight Employee ⭐️

Load to Scorecard History Action should support backfilling Monthly snapshot values tooNew Idea

Currently through Load to Scorecard History Action, only weekly snapshot data can be loaded as the Time Granularity is set to Weekly by default and is uneditable.There is no provision to backfill Monthly snapshot data. Hence for the loaded weekly snapshots, there wont be any entries for Monthly snapshot which makes the data incomplete. Load to Scorecard History Action should provide the Monthly Time Granularity option too.

Forum|Forum|3 days ago

logicalhareContributor ⭐️⭐️⭐️⭐️

Share badge to LinkedInOpen

It would be great to give users the option to Share Badge to LinkedIn when they earn a new badge.

Forum|Forum|3 days ago

pmccruddenContributor ⭐️⭐️

Gainsight Assist for Outlook search improvementNew Idea

Currently, we use Relationships in Gainsight to manage various onboarding projects. As we expand the number of project types we manage through Gainsight, it has become increasingly challenging to select the correct Relationship when logging an email to the Timeline using the Gainsight Assist Outlook plugin.Our setup includes multiple Relationships with the same name for different onboarding projects, which are ingested from Salesforce. We distinguish these Relationships using different Relationship Types. However, the Gainsight Assist plugin search only displays Company Name > Relationship Name, without additional context to identify the correct Relationship.To address this issue, it would be incredibly helpful if the search results in the Gainsight Assist plugin could be customized to display at least one more field. This additional field would provide the necessary context to easily differentiate and select the correct Relationship.If there are any existing suggestions or workarounds to mitigate this challenge, we would be very interested in learning more about them.

Forum|Forum|3 days ago

benwanlessmenloContributor ⭐️⭐️⭐️⭐️⭐️

Multiple Gainsight API Connectors for Multiple Access KeysNew Idea

I would like to be able to add multiple connectors of the type “Gainsight API”. This way each connection (integration) has its own Access Key.Currently If I try to add more than one I received this error message:You have reached the maximum number(1) of connections allowed for this connector. Business Use-Cases:When discontinuing a relationship with a vendor, I can revoke their specific Access Key without affecting any other users that are using that have API access. For security reasons, if there is a breach at a specific vendor we can quickly and securely reset or revoke their access key without interrupting other business workflows. It will allow us to associate individual API calls with their source buy naming the connector separately.

Forum|Forum|3 days ago

danversHelper ⭐️

Search improvements - additional sort and filter optionsOpen

There are a couple of improvements that our community (and our team) would like to see for the search options:Sorting results (eg by date, most liked, etc) Additional filters (eg solved, date range Sorting resultsBeing able to sort by different factors would make it a lot easier for members to find posts that are useful for them. For example, date and most likes would be really helpful in allowing folks to hone in relevant topics. Both of those sort options are available for comments, so it would make a lot of sense to add them to the search results too. FiltersThe big one here would be whether a question has been answered. There’s a couple of use cases for this: if you’re a member with a similar question and you only want to see questions with an answer or if you’re a member who wants to help others with questions relating to specific topics (eg if you’re an expert in something/have particular skills and you want to find folks that need help with questions aligned with your knowledge). Other useful filters would be:Author type (eg Member, moderator, user role/ranks) Within a date range (eg last month) Those options would allow members to easily find the content that’s relevant to them.

Forum|Forum|4 days ago

Thomas DeelyContributor ⭐️⭐️⭐️

I would like to allow members to follow a tagNew Idea

I would like to allow members to access topics of interest, such as AI is it possible to follow a tag?

Forum|Forum|4 days ago

CatyguerrantContributor ⭐️

Spaces Invite TemplatesNew Idea

It would be very beneficial for Spaces invite templates to be universally created to promote consistency and branding across all users.

Forum|Forum|4 days ago

sam_leonardContributor ⭐️⭐️⭐️

Import custom ZenDesk ticket fields in GainsightNew Idea

I would like to use the same custom fields that my business has defined in ZenDesk when we link into Gainsight. I read in the FAQ that this is not currently supported, but I was wondering if there were any plans to build out a functionality for this? The ZenDesk <=> Gainsight link is great, but I need that extra level of detail to create something that'll be useful enough to encourage adoption from the organization. Thanks!

Forum|Forum|4 days ago

sam_budderyGainsight Employee ⭐️⭐️

Add to Timeline from Zendesk WidgetNew Idea

At the moment you can create (or link to an existing) CTA but there is not the option to log an activity in Timeline. This could be valuable for support reps to share Customer specific information that is not a task / CTA.

Forum|Forum|4 days ago

zach_davisHelper ⭐️

Remove or Branch Participant When They Reply to a JO EmailNew Idea

Expanding on this idea to remove participants when certain criteria are met — it would be really useful if we could either remove someone or branch them when they reply to an email in Journey Orchestrator.A reply usually means the customer is engaged, and we should stop sending them down the default path (in our case, additional survey reminders). Right now, handling this takes extra steps or workarounds for our Digital CS team. Currently, they’re replying to the survey on the customer’s behalf, which results in bad data.A built-in option to act on an email reply (remove or branch) would simplify things and make the flow more responsive.Would love to see this added — anyone else run into this?

Forum|Forum|4 days ago

mcookseyContributor ⭐️⭐️⭐️

Allow members to see their own points on their profileNew Idea

We have a very robust points program that members use to get merch/swag. Currently, the only place for them to see their points is on the leaderboard (toggle to all time, then scroll or otherwise search manually). EDIT: I see in another post that the admin view is different than the member view and that they can see their points at the top of the leaderboard.Because we have such a solid Rank and Rewards program that is point based and requires customers to redeem points for merch, they need to be able to see how many points they have easily. Can this be added to customer profiles? EDIT: I still would like to see this 😀

Forum|Forum|5 days ago

Idea Pipeline