Skip to main content

    A note on ideation

    Building a Better Ideation Process

    Votes matter. Comments matter. But product decisions are rarely as simple as "top voted idea wins."
    See how your voice really shapes what we build.

    Learn More ›

    Idea Pipeline

    Filter by idea status

    Filter by product area

    6197 Ideas

    beatriz.winn
    beatriz.winnContributor ⭐️⭐️⭐️

    Issue points and badges via MCPOpen

    One of the challenges we face in our community is relying on other tools to issue points and badges related to activities outside of the community. I would like to have the ability to issue points and badges in a simple and flexible via the CC MCP.This skill will save hours of work.

    2
    Yoeri
    Forum|Forum|5 hours ago
    erin.brisson
    erin.brissonContributor ⭐️⭐️⭐️⭐️⭐️

    Admin notification for expired/ any issue with active integrationsNew Idea

    Hi there! I’m not in my integrations page every day as an admin and I had no idea my SFDC integration expired. Is it possible to create an automated notification if/when there are any issues with this or any other integration?Not sure if this is a duplicate but placing here, just in case.

    0
    erin.brisson
    Forum|Forum|3 days ago
    Ambar DContributor ⭐️⭐️

    Ideas in a private/hidden category or private groupNew Idea

    Request: Allow users to to create an ‘idea’ type post within a private group or a hidden/private community category. Ideally, this would be a setting that community admins could toggle on/off at the group level or page category level. The ideas would only exist within the specific group/category with the toggle on, and could be transferred to the general ideation section of the community once a group/category is deprecated. Use case: When running private or beta feedback initiatives, we’d like to create private community groups or hidden categories for specific users to join and provide feedback on upcoming features. At this time, users can only create questions or conversations within these private groups and hidden categories. Ideally, we’d like users to create ideas, which would unlock functionality like upvotes and setting idea statuses. Impact: This has big implications on our use of groups and private community categories, and the effectiveness of feedback campaigns.

    0
    Forum|Forum|3 days ago
    KellyBebenek
    KellyBebenekHelper ⭐️

    More than one event type in CommunityNew Idea

    Hello,Currently, Gainsight Community only allows one event type to be assigned to an event. This limits our ability to categorize events effectively and makes it harder for members to find training relevant to their needs. Requested EnhancementAllow Community admins to assign multiple event types or tags to a single event, enabling members to discover and filter events across multiple categories. Example Use CaseWe offer product training across multiple regions. Ideally, we would like to categorize each event by both:Region: North America, EMEA, APAC Product: Explore, Analyze, Mira Studio, etc.For example, a customer looking for Explore training in EMEA should be able to filter events by both Explore and EMEA to find relevant sessions. Business ValueImproved event discovery: Members can quickly find training relevant to their product and region. Better customer experience: Reduces the effort required to navigate a large global training calendar. Increased event participation: Makes relevant training easier to discover, potentially improving registrations and attendance. Scalability: Supports communities offering multiple event programs across products, regions, languages, and audiences.Desired OutcomeEnable admins to assign multiple categories to each event and allow members to filter events using more than one category simultaneously.

    0
    KellyBebenek
    Forum|Forum|3 days ago
    KellyBebenek
    KellyBebenekHelper ⭐️

    Translated Post Link AvailableNew Idea

    Is there a way that when a document is translated in community that we send a link to that the document and it stays translated? This way the client who doesn't speak english wouldn't have to find the translate button to do the translations.

    0
    KellyBebenek
    Forum|Forum|4 days ago
    HollySimmons
    HollySimmonsHelper ⭐️

    Limit CTA Types that can be created by End UsersNew Idea

    It feels this should already exist but I couldn’t find anything via search…I would love the ability to limit the CTA Types which can be created by users (ie not Rules/API). We have different CTA types due to needing different layouts/data collection requirements, but many of these are things that we create via Rules on behalf of the end user. We don’t want the end users creating them themselves via C360 or cockpit, especially true where our desired flow is that the initial entry point (from end user) is another item (such as a low volume object record). It also means the options are long for CSM’s when actually they only need to create from a couple different options. I’d include “Activity” type in one I’d like to hide too, this should only be from Timeline tasks. 

    3
    HollySimmons
    Forum|Forum|4 days ago
    Gainsight Employee ⭐️
    rsayedGainsight Employee ⭐️

    Please include the country of origin of the account as a consideration in the AI cheat sheet. This will help ensure that the AI models and logic take geographic context into account when processing account data and generating insights.New Idea

    Hello Team, As per the current design, the system relies on fetching data by company name. It appears that the current AI cheat sheet does not take the country of origin of the account into consideration, which may be contributing to this discrepancy.To improve the accuracy of results, we recommend that the country of origin of the account be included as a parameter in the AI cheat sheet. Incorporating this geographic context will help ensure that the AI models and logic process account data more accurately and generate more relevant insights.Thank you for considering this enhancement. Please let me know if you need any further details. CC: ​@Ritika Jindal ​@sahiti_g  

    0
    Gainsight Employee ⭐️
    Forum|Forum|4 days ago
    TMaier
    TMaierHelper ⭐️

    Add an "insert" Task type to the Rules engineNew Idea

    This is a bit of a pie-in-the-sky idea, but I think it would be hugely helpful. Have you ever had a rule that you needed to edit, and found that the only way to get the desired outcome is to add a new task to the logic tree? Has that rule ever had a LOT of actions? In the current system, adding tasks inevitably results in a new “end of the line” output. Since Actions are tied to specific output tasks, adding a task means redoing the Actions associated with the old output entirely. What if there were a better way? What if, for instance, we had the ability to create a new type of Task - “insert” - which could be used to insert new field output directly into an existing task? That would be awesome! So long, having to rewrite a bunch of actions, hello early lunch break! I’m aware that there are a TON of fiddly details that would need to get hashed out for this to work properly. You can’t go around just cramming data in to incompatible tasks, how do we know which records get which output values in the inserted data, etc etc. I’m sure smarter people than myself can talk through those limitations and maybe, possibly, find a way to solve for them. There’s also a decent chance that my idea here is fundamentally flawed and I just have to suck it up and rewrite these actions whenever changes come up.

    6
    Jef Vanlaer
    Forum|Forum|4 days ago
    m4rc
    m4rcHelper ⭐️

    Auto save for long topics/posts/repliesDiscovery

    Hello and (nearly) happy new year!An idea - can we get an auto save functionality? A couple of our community’s super users have ‘lost’ their posts because there was a tech issue their end so their beautifully written words and well crafted replies were lost, meaning they had to start again.And when someone loses their whole post, their second attempt is tinged with frustration, alas.Can we explore adding auto saves to posts?

    17
    revathimenon
    Forum|Forum|4 days ago
    YardenExplorer ⭐️

    Allow users to edit their usernameOpen

    Hey!I want to start by mentioning that we’ve switched our login method to SSO, allowing users to log into the community via our system. Due to this SSO integration, both the username and login email are auto-filled from our system's data. However, sometimes the usernames are inaccurate, and we’d like to give users the ability to update them on their own.The issue is that the "Username" field is not visible in the user profile—it's only accessible in the control area. I’d like to suggest making this field visible in the user profile, so users can update their usernames themselves.

    9
    kschott
    Forum|Forum|4 days ago
    heather_hansen
    heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

    Copilot: Prompt Library Folders/TagsNew Idea

    Like the Prompt Library.  Would love to have folders or some ability to organize them similar to how the Gainsight Suggestions prompts are broken down.  Otherwise, feels like this will get unwieldy pretty quickly. ​@Ritika Jindal 

    3
    dayn.johnson
    Forum|Forum|4 days ago
    darkknight
    darkknightExpert ⭐️

    AI: Auto-generate Exec Summaries via CopilotParked

    I had a request from leadership for the ability to have Copilot auto-generate Executive Summaries that can be pushed to Slack channel for accounts in a specific tier on a regular cadence.I tried leveraging the Company Cheat Sheet object, but the layout and unpredictable number of rows per category of the data + the inconsistent population of fields make it near impossible to use that object for any valuable purpose.

    4
    heather_hansen
    Forum|Forum|4 days ago
    heather_hansen
    heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

    Copilot Prompt Library - Admin Suggestions - Sort by Most UsedNew Idea

    Would be great to have Copilot be able to sort your admin suggestions prompt library by most popular so that team members could quickly see how others are using Copilot.  If that’s not possible, maybe a separate tab with “Recent Uses” or something like that to combine all the prompts?

    0
    heather_hansen
    Forum|Forum|4 days ago
    Jef Vanlaer
    Jef VanlaerHelper ⭐️⭐️⭐️

    Gainsight MCP – let ask_scorecard return more than 12 weeks of health historyNew Idea

    We've been using the Gainsight MCP with Claude for churn post-mortems and renewal prep, and it's been great for pulling CTAs, Timeline and contact data together in one go. One thing keeps tripping us up, though: ask_scorecard only returns a 12-week score history (history_window_weeks: 12 in the response metadata). Why that hurts:Churn post-mortems: we usually run these a few weeks after the churn date, so a big part of or even the whole 12-week window falls after the churn. The trend we actually want to see, the 12 months leading up to it, isn't available. Renewal prep: the 6-month and 3-month risk assessments need the longer trend, not just the last quarter. Measure level: in our tests the per-measure score_history came back with just the latest data point, so we can't see which measure started slipping first (e.g., Adoption vs. Engagement). What would help:A configurable window on ask_scorecard (start/end date, or history_window_weeks up to ~24 months) The same window for measure-level history, not just the overall score Optionally, weekly or monthly aggregation to keep the payload small for longer windows The history is clearly in Gainsight already, so this feels like it's mostly about exposing it through the MCP.

    1
    heather_hansen
    Forum|Forum|4 days ago
    mashbaughContributor ⭐️

    Enable Scheduled Send for Group Send Messages in GainsightNew Idea

    Gainsight users would like the ability to schedule Group Send messages directly within Gainsight, similar to the scheduled send functionality available in Outlook and Gmail. This would allow users to compose a message, select a future date and time for delivery, and have Gainsight automatically send it at the scheduled time.Today, users must either send the message immediately or save a draft and create a separate reminder to return later, creating additional manual effort and increasing the risk of missed or delayed communications.Scheduled send would improve efficiency, help ensure outreach is delivered at the most appropriate time, and provide a more seamless communication experience within Gainsight.

    0
    Forum|Forum|5 days ago
    kalie.myersContributor ⭐️⭐️

    Reassign Stakeholders to other related accountNew Idea

    We have complicated parent/child account relationships with many contacts and related contacts in Salesforce. This results in engagements being attributed to an incorrect child account in Staircase AI and Gainsight CS Calendar widget. It would be helpful to be able to reassign stakeholders to their correct accounts for activity tracking and assignment. 

    0
    Forum|Forum|5 days ago
    rachel.demarco
    rachel.demarcoContributor ⭐️

    And/Or Options for Gamification/BadgesNew Idea

    We often create badges for first posts/replies/answers in various areas/forums of our Community. It would be great to set up a single badge with an and/or option, so if a user posts, replies, OR answers a q in a specific section, they get the bagde. Currently, I need to create 3 separate badges to achieve this goal, which is quite cumbersome, and also results in the user getting multiple of the same badge if they do 2 or 3 of these options (post, reply, answer).

    0
    rachel.demarco
    Forum|Forum|5 days ago
    dodwyer
    dodwyerContributor ⭐️

    Ability to delete moderator tagsOpen

    There are pre-set moderator tags in Insided, but currently you cannot delete them from Control. Since our team is setting up a Zap between our Insided instance and Intercom, we need to have only one moderator tag so we needed to reach out to Insided’s support team and wait for them to delete the moderator tags manually for us before we can set up the Zap successfully. Having greater ability to control/manage/delete moderator tags would greatly improve our experience. Thank you!

    13
    jvdc
    Forum|Forum|5 days ago
    kelseygContributor ⭐️⭐️

    Ability to manual unsubscribe users in Customer Communities backendOpen

    In order to help our team maintain legal compliance, we would like to have an option to unsubscribe users from email campaigns in the backend. While users can opt out of these emails, if they’ve already unsubscribed from our company’s marketing emails, by law we cannot send any Lucid campaign emails to them again. If you are encountering the same issue, check out this thread for workaround recommendations:  

    2
    Forum|Forum|5 days ago
    Yasas_AK
    Yasas_AKHelper ⭐️

    Need User Points and Positive content helpfulness votes for the exported CSVs !Released

    Why is User Points (Points earned) and Positive content helpfulness votes not included as Data when exporting to a CSV under any of the export type? It should ideally have been available with User / Topics but it isn’t.How can we have User Points (Points earned) to a CSV or export? How can we have Positive Content Helpfulness votes to a CSV or export?Other fields are available except Points earnedThank you !

    20
    Aleksandra
    Forum|Forum|5 days ago
    Shilpa SContributor ⭐️

    Homepage View Minimize/Maximize R360 ViewNew Idea

    We have added three new fields as widgets in the R360 layout. The widget boxes look good and are properly aligned when viewed in the full-page layout. However, when viewing the account preview in the half-page layout, the widgets do not align as well and the overall appearance looks inconsistent.Could you please check if there is a way to maintain the same view, spacing, and alignment in the smaller/half-page view as we have in the full-page view?It would be great if we could have a consistent layout across both views.Thank You

    0
    Forum|Forum|5 days ago
    CHillTEContributor ⭐️⭐️

    Engagement Priority by LabelNew Idea

    It would be great to be able to prioritize engagements by label, rather than having to assign them individually to a priority group.Example: We have a few recurring engagement types: Training Tuesday (invites users to attend a monthly training webinar), Did You Knows (aka DYK, semi-monthly - nudges users to explore features they haven’t used), Product Updates (a monthly slideshow of newly released/updated features). We use labels religiously on these, and I’d love to be able to prioritize them based on their label.Training Tuesday, DYKs, and Product Updates should always be prioritized lower than Onboarding engagements like new user welcomes, and upsell opportunities, but requiring our GS users to manually add every instance of these recurring engagements to the priority groups is too burdensome.I would love to be able to add groups of engagements to a priority group simply by their Label. Onboarding engagements would be in G1 by default, Product Updates in G2, and DYK and TT in G3, and when a new engagement is created with any of those labels, it should be added to the Priority Group autoamtically.

    0
    Forum|Forum|5 days ago

    Allow for groups to be archived/unarchivedDiscovery

    We utilize groups for a lot of things and I’d love to have a way to be able to archive/unarchive a group once a group is no longer needed while still retaining the valuable content in that group should it want to be referenced or resurrected later. You can think of this being similar to how a channel can be archived in Slack.This would do a couple things:it would remove the group from the overall groups list in Destination it would move the group from the main list in Control to some sort of archive list or grouping or indicate the group as archived vs. active it would retain the topics in that group should someone want to reference and also could automatically remove the members that were part of the group and notify them that it has been archived.Some examples for us:we use groups for betas. At the end of the beta, we’d like to be able to archive the group so it no longer appears in our list of groups while still retaining the topics created in that group for reference by our product team should it be needed. Today we have to instead move a bunch of topics to a hidden category, then delete the group and this is all manual work. we may create a group, then find out that it’s not delivering the expected value (e.g. a group for a city/region). It may be helpful to get it off the site, remove and notify the members, and retain the content should the group want to be resurrected again in the futureI’d see this applying to any group type - public, private, or hidden.

    15
    erin.brisson
    Forum|Forum|6 days ago
    Asritha
    Gainsight Employee ⭐️
    AsrithaGainsight Employee ⭐️

    Sync Gainsight CC Search Log Data (Search Analytics) to Gainsight CS via the Standard Connector.New Idea

    Use Case / Business Goal Customer HENNGE K.K. would like to create reports in Gainsight CS to monitor search behavior, including search count, search keywords, and zero-result searches, categorized by Company and User.This data would help their CSMs identify customer pain points, knowledge gaps, and potential risk signals in real time.Currently, Search Log Data (Search Analytics) from Gainsight CC is not syncing to Gainsight CS and, therefore, cannot be used for reporting purposes.The customer would like to submit an enhancement request to enable Gainsight CC Search Log Data (Search Analytics) to sync to Gainsight CS through the Standard Connector.

    0
    Asritha
    Gainsight Employee ⭐️
    Forum|Forum|6 days ago
    becky.scottContributor ⭐️⭐️⭐️

    Create new contacts in SFDCParked

    We would like to see the Salesforce Integration be able to create net new contacts in SFDC along with the Community Member object and associated activity as opposed to just looking for contacts that already exist in SFDC. As we look at what reporting we’ll want to pull in SFDC down the road, the lack of this is creating a lot of work for our teams to come up with a custom solution, which we must then support.

    7
    Zita_L
    Forum|Forum|6 days ago
    Show more activity

    Filter by product area

    • All product areas
    • Gainsight CS
    • Staircase AI
    • Gainsight PX
    • Gainsight CC
    • Skilljar by Gainsight
    • Gainsight CE

    Terms & ConditionsAccessibility statement