Product Ideas

6204 Ideas

angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️

Programs should operate the same wayNew Idea

Ref. case: 506988When a Program has un-mapped tokens in unused versions, it is typically not a problem. Since the program is not using those versions, the emails send as expected. This is importnat, because sometimes new versions are added for manual email sends that are not used by the program.However, if that default email template contains a Survey link and is used in a Survey Program, the entire Program fails if any unused versions do not also have a survey token mapped.This request is to make the system consistently ignore unmapped tokens in unused versions for all Programs.

1 hour ago

flowerkid21Contributor ⭐️

Allow customization of quiz completion and results pagesNew Idea

I’d love a way to customize the quiz completion/results screen directly in the Skilljar dashboard. Admins already have options for the start screen, including editing the description and choosing whether to display it. Similar flexibility for the end screen would be helpful.The native quiz tool can serve different purposes, including surveys and more detailed course reviews than the standard course review option supports. Our implementation contact actually recommended using quizzes this way. However, the end screen still uses quiz-specific language about passing or completing a quiz, which can be confusing when learners are submitting feedback.Customizable messaging would let admins match the end screen to the activity, such as “Thanks for sharing your feedback!” For assessments, it would also be helpful to customize pass/fail messages and add relevant next steps or resources.

4 hours ago

flowerkid21Contributor ⭐️

Make Content Syndication configuration settings visible after setupNew Idea

Once a Content Syndication configuration (“Consumer”) is created, some settings are no longer visible. In particular, there’s no way to confirm whether it uses seamless access or requires learners to log in.It would be helpful to display these settings in the Consumer’s details so admins can easily verify the configuration and troubleshoot learner access.

5 hours ago

kelseygContributor ⭐️⭐️

Ability to manual unsubscribe users in Customer Communities backendOpen

In order to help our team maintain legal compliance, we would like to have an option to unsubscribe users from email campaigns in the backend. While users can opt out of these emails, if they’ve already unsubscribed from our company’s marketing emails, by law we cannot send any Lucid campaign emails to them again. If you are encountering the same issue, check out this thread for workaround recommendations:

9 hours ago

angela_domenichelliContributor ⭐️⭐️⭐️⭐️⭐️

Add CoPilot Prompt tab to CTA LayoutNew Idea

My end users are loving Copilot! It would improve their navigation to have CoPilot directly in their CTAs, so they do not need to navigate away from the Cockpit. Bonus points if an Admin could seed a prompt, like “Summarize calls for the Company over the past 3 months” or “Identify Person Records that would be good from a testimonial”.

15 hours ago

danversHelper ⭐️

Search improvements - additional sort and filter optionsDiscovery

There are a couple of improvements that our community (and our team) would like to see for the search options:Sorting results (eg by date, most liked, etc) Additional filters (eg solved, date range Sorting resultsBeing able to sort by different factors would make it a lot easier for members to find posts that are useful for them. For example, date and most likes would be really helpful in allowing folks to hone in relevant topics. Both of those sort options are available for comments, so it would make a lot of sense to add them to the search results too. FiltersThe big one here would be whether a question has been answered. There’s a couple of use cases for this: if you’re a member with a similar question and you only want to see questions with an answer or if you’re a member who wants to help others with questions relating to specific topics (eg if you’re an expert in something/have particular skills and you want to find folks that need help with questions aligned with your knowledge). Other useful filters would be:Author type (eg Member, moderator, user role/ranks) Within a date range (eg last month) Those options would allow members to easily find the content that’s relevant to them.

18 hours ago

mbonnellContributor ⭐️⭐️⭐️

Get public URL before publishingDiscovery

It would be fantastic to have a production ready URL before publishing content live. The current preview, includes preview and a few other things that means you can’t reference the URL in other content until pushing the content live. This post provides a workaround, but that is prone to manual error, typos, and a bunch of other issues. Please provide a better way to do this.

18 hours ago

Ambar DContributor ⭐️⭐️

Ideas in a private/hidden category or private groupNew Idea

Request: Allow users to to create an ‘idea’ type post within a private group or a hidden/private community category. Ideally, this would be a setting that community admins could toggle on/off at the group level or page category level. The ideas would only exist within the specific group/category with the toggle on, and could be transferred to the general ideation section of the community once a group/category is deprecated. Use case: When running private or beta feedback initiatives, we’d like to create private community groups or hidden categories for specific users to join and provide feedback on upcoming features. At this time, users can only create questions or conversations within these private groups and hidden categories. Ideally, we’d like users to create ideas, which would unlock functionality like upvotes and setting idea statuses. Impact: This has big implications on our use of groups and private community categories, and the effectiveness of feedback campaigns.

1 day ago

AnnBeynonContributor ⭐️

Link CTA to multiple Salesforce opportunitiesNew Idea

We currently link CTAs to SFDC opportunities. We’d like the ability to include more than one opportunity on one CTA.

1 day ago

kalie.myersContributor ⭐️⭐️

Reassign Stakeholders to other related accountNew Idea

We have complicated parent/child account relationships with many contacts and related contacts in Salesforce. This results in engagements being attributed to an incorrect child account in Staircase AI and Gainsight CS Calendar widget. It would be helpful to be able to reassign stakeholders to their correct accounts for activity tracking and assignment.

1 day ago

GabyHelper ⭐️

Ability to tag everyone in a group in a discussion forum or elsewhereOpen

I recently made a post and had to tag 56 people individually - it would be cool if I @’d a specific group in one of my discussion forums for everyone in that group to get tagged.

1 day ago

mattmarcsmithHelper ⭐️

Timeline attachment behaviour change - Ignore inline signature images?Discovery

As per https://support.gainsight.com/gainsight_nxt/Timeline/02User_Guides/Log_Customer_Emails_as_Timeline_Activities#Reasons_for_the_Email_Attachments_are_Rejected, Timeline entries currently have a limit of five attachments per email. When using Gainsight Assist to log emails, it currently doesn't differentiate between the types of attachment. This can cause an issue as it seems to class images in signatures as attachments and attaches these to entries. This quickly uses up the five attachment limit and genuine things you want to attach can be excluded as a result. I’m proposing either some logic that can be clever enough to determine that the images are part of a signature, or a switch that turn off uploading inline attachments in favour of (or preferring) attachments of files or pictures on emails instead. Not only will this prevent the need for CSMs to manually go an update this themselves (which they can forget to do or miss if they didn’t read the email that said not all attachments were uploaded), but it also makes the Attachments tab on the C360 ‘cleaner’ as it will only display genuine attachments. Regards,Matt Smith

1 day ago

spencer_engelExpert ⭐️

Allow More Scorecard ExceptionsParked

Right now, I have a customer who would like to heavily leverage scorecard exceptions, but they ran into a limitation in which you can only add three criteria per exception and five exceptions total. It would be nice to expand this capability, especially for customers looking to implement more advanced logic and/or have a lot of scorecard measures.

1 day ago

meenal_shuklaGainsight Employee ⭐️⭐️

Timeline feedbackReleased

Customers love Timeline and want to make it meatier, juicier and easy to use. Here are some great feedback I recieved from one of our customers: 1. Custom filter options in Timeline: Right now, it is restricted to a few. But what if the customer wants to look at the all the updates of type risks where the exec sponsor was present. What if the customer wants to see EBRs that happened onsite? What about the EBRs that have red sentiment? All this is possible now using reports but given that each layout is different, we are looking for a cumbersome option when it comes to creating 20+ reports out of the possible permutations. 2. No easy way to know the activity as it relates to a certain contact: Say Kyle is a contact and you want to know if Kyle was present in an EBR, last cadence call and was copied in an email? What if you click on Kyle in the external attendee option and know how engaged Kyle has been with your team?

1 day ago

ellenoangieslistcomContributor ⭐️⭐️⭐️⭐️⭐️

Time of Task and Sync to Outlook CalendarClosed (Won't Do)

Our CSMs are requesting that Tasks have a due time (not just date) and that you are able to sync them with their outlook calendar.  If they tell a customer they will call them at 2pm, it would be nice if the Gainsight CTA that they set for themselves had a task with a time of 2pm that would show on their outlook calendar.  

1 day ago

jason_hoeContributor ⭐️⭐️⭐️

Link existing CTAs to new Timeline entriesReleased

We'd like the following use case to be supported when existing CTAs exist. Create new Timeline entry when having a meeting with a customer Discuss existing actions (CTAs) with the customer Link to an existing CTA rather than creating a new CTA to avoid duplication and moving out of the Timeline window The linking of existing CTAs into a new Timelin entry will allow better usability, increase efficiency when using the functionality and reduce the number of clicks.

1 day ago

TMaierHelper ⭐️

Add a Summary Ribbon to Administration > Data DesignerNew Idea

The summary ribbon in the Rule admin page was a great convenience feature for quickly getting a handle on how your overall Rule activity was doing. I’d like to suggest that adding the same element to the Data Designer page would be similarly awesome. (Sandbox screenshot, for the record - my production environments do NOT look like this I promise.) With Data Designs becoming a more prominent component of other core features, like JO, being able to quickly check the health and status of your overall DD activity has become a bigger deal. Previously, I might’ve run 5 or 6 core Data Designs to feed reporting or as a source for Rules - easy enough to scroll down the list and check execution logs. These days, I find the list too long to easily run those visual checks through a tabular view. This is especially true when there’s been a service incident of some kind (ie: SFDC outage). We have pretty convenient ways to review the last few days of Connector and Rule runs, but nothing quite as nice for Data Designer. Early Christmas present to the admins? Pleeeease? 🙂

2 days ago

heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

Copilot: Prompt Library Folders/TagsNew Idea

Like the Prompt Library. Would love to have folders or some ability to organize them similar to how the Gainsight Suggestions prompts are broken down. Otherwise, feels like this will get unwieldy pretty quickly. @Ritika Jindal

2 days ago

heather_hansenVIP ⭐️⭐️⭐️⭐️⭐️

Copilot Prompt Library - Admin Suggestions - Sort by Most UsedNew Idea

Would be great to have Copilot be able to sort your admin suggestions prompt library by most popular so that team members could quickly see how others are using Copilot. If that’s not possible, maybe a separate tab with “Recent Uses” or something like that to combine all the prompts?

2 days ago

Saichand MoturiContributor ⭐️

Remove none option in the dropdown field.New Idea

Hi Team, Is it possible to remove the none, Option from a dropdown field

2 days ago

t.nelsonContributor ⭐️

Automatically hyperlink Person records to P360 in reportingNew Idea

Please enable automatic hyperlinks to P360 profiles in reports, consistent with navigation to C360 and R360 through Company and Relationship fields.Requested enhancement: When a report includes a Person reference or a Name field accessed through a Person lookup, automatically hyperlink it to the corresponding P360 profile without requiring a custom URL field or formula.Use case and benefit: CSMs reviewing user login or engagement reports could click a person’s name to see their activity history and broader context in P360. This would reduce manual searches, simplify report configuration, and make navigation consistent across Company, Relationship, and Person records.

2 days ago

becky.scottContributor ⭐️⭐️⭐️

Create new contacts in SFDCParked

We would like to see the Salesforce Integration be able to create net new contacts in SFDC along with the Community Member object and associated activity as opposed to just looking for contacts that already exist in SFDC. As we look at what reporting we’ll want to pull in SFDC down the road, the lack of this is creating a lot of work for our teams to come up with a custom solution, which we must then support.

2 days ago

SurendraGainsight Employee ⭐️⭐️

CTA analysis in other parts of productNew Idea

Posting on behalf of a customer We have CTA analysis on engagements but we are unable to take advantage of the users who have interacted with the CTA’s, there is no current way other than extracting the report and using them to trigger followup engagements but since the guide/dialog usually stays active the audience list needs to be updated regularly. Can we please pick this up in future releases?

2 days ago

DitteHelper ⭐️⭐️

Front-end moderation by usersDevelopment

Hi all, We would like to be able to allow specific users (superusers and other top users) the opportunity to assist us with content maintenance on the front end of the community (not in control). For instance a basic level: Moving topics and posts from board A to board B - for instance from the Ask a Question- to a more relevant board. Add public tags to topics - this will help with overall SEO Merge topics and posts - this is particularly helpful if we have a number of new topics started during an outage. In addition, some trusted users can help with slightly more advanced moderation: Trash topics and posts (spam) Edit posts (profanity) Add/remove question mark and Mark as Answer Lock topics - particularly helpful if the community doesn't have a lot of staff coverage during weekends/evenings, and there's a hot topic getting out of hand. At the absolute top, we'd have long term community friends help with actual content management: Mod tags Post fields internal labels These moderation options can be part of an incentive for superusers: you will be able to help with moderation. Of course community staff should be able to immediately revoke someones moderation rights in case they abuse it. What do you think? could this be useful for your own community? :) Best, Ditte

2 days ago

beatriz.winnContributor ⭐️⭐️⭐️

Issue points and badges via MCPOpen

One of the challenges we face in our community is relying on other tools to issue points and badges related to activities outside of the community. I would like to have the ability to issue points and badges in a simple and flexible via the CC MCP.This skill will save hours of work.

3 days ago

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6204 Ideas

Programs should operate the same wayNew Idea

Allow customization of quiz completion and results pagesNew Idea

Make Content Syndication configuration settings visible after setupNew Idea

Ability to manual unsubscribe users in Customer Communities backendOpen

Add CoPilot Prompt tab to CTA LayoutNew Idea

Search improvements - additional sort and filter optionsDiscovery

Get public URL before publishingDiscovery

Ideas in a private/hidden category or private groupNew Idea

Link CTA to multiple Salesforce opportunitiesNew Idea

Reassign Stakeholders to other related accountNew Idea

Ability to tag everyone in a group in a discussion forum or elsewhereOpen

Timeline attachment behaviour change - Ignore inline signature images?Discovery