Product Ideas

5807 Ideas

SmartlyGregHelper ⭐️⭐️⭐️

Ability to merge 2 accounts into 1 from ControlParked

@Julian I’d mentioned this to you I believe before but reading into other existing community topics I feel this warrants gathering upvotes from other users to evaluate the need.There are multiple use cases for such a feature:Authentication methods conflict resulting in a same person having 2 accounts, example: (Which also happens to be a question around merging accounts). A community manager/ staff at community company leaving resulting in lost mentions and need to explain the situation to members example: In both cases merging/ consolidating the activity of both users into one single account makes more sense then other options, enabling case 1 users not to loose any activity/ p[points/ contacts/ subscriptions etc… and in case 2 all community members have consistency and continuity on the platform and the current community manager to have no loss of information or explanations to make… Finally perhaps less common but an interesting case for B2B companies:A person changes company and their SSO login tied to our App which requires the use of their professional email address, is therefore no longer valid and we need to be able to manually fix this as they’ve created a new account for themselves. We want our community to act as a career long partner and not being able to honour this would be disappointing!

Forum|Forum|39 minutes ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

{topic_title} Variable for the subject line in New Topic system emailsNew Idea

currently you can only use the category title as a variable in the subject line. I’d like to have the option of using {topic_title} in the subject line like you can do with most of the other system emails related to topics. Benefits of using just category (current state): Email systems will thread emails with the same subject (“New post in {category_title}”). Many communities may prefer this to cut down of email volume. Benefits of using {topic_title}: I’m more likely to click into an email for a subject that interests me / fits my expertise I’m less likely to bulk delete X messages rolled up into a group thread in gmailI think there are good reasons for each approach, I’d like to have the option for either.

Forum|Forum|4 hours ago

mightyludContributor ⭐️

Restrict user access to Gainsight MCPNew Idea

Now that MCP access is available in Gainsight CS It would be incredible if we had the ability to authorize this use via Permission Bundles.

Forum|Forum|20 hours ago

gunjanmExpert ⭐️

Allow Group Send Lists to be SharedNew Idea

This would allow for better peer account management in account transitions/temporary coverage and scenarios with multiple account team members.

Forum|Forum|1 day ago

SelinaContributor ⭐️⭐️⭐️

Make it possible that user can change their usernames by themselvesOpen

Some of our users didn’t consider that their usernames would be displayed publicly when they registered. That's why we have received some requests to change their usernames, because they themselves can’t change it. It would be great if it would be possible for users to change their usernames by themselves.

Forum|Forum|1 day ago

jvdcExpert ⭐️

Allow layout customization in Sections & CategoriesDevelopment

Like it is possible to customize the layout of the main landing page and custom pages it would be great to be able to customize the user experience in each community section and category.

Forum|Forum|1 day ago

darkknightExpert ⭐️

Enable Admin to remove "Default Reason" from ANY CTA Type (including ALL)New Idea

Under Cockpit configuration, CTA Reason, when I select CTA Type ALL there is a Default Reason (currently set to "Activity"). I am not able to remove that/set it to blank. So, for example, if I am creating a CTA and select "RISK" as my CTA Type, the Reason defaults to Activity. Because that is the default reason for ALL CTAs. I don’t have a Default Reason set for “RISK” type because I want end users to select one.Because this is becoming the default Reason on EVERY CTA Type, and pre-populates, end users are failing to select the correct Reason Code. So we have dozens of Risk CTAs with the Reason Code “Activity” I asked support if it’s possible to remove the default reason from ALL and here was the answer:I would say our team has a more strict backend change policy nowadays in doing custom changes and likely we won't' be able to avoid future issues/discovery.Although we don't have a way to set it to blank, after reaching out to the team to suggest. Is it possible to create a reason called "Invalid Reason"? Then for the CTAs where CSM hasn't set it would show up in reporting that they would need to reset it to a different reason.If they didn’t notice and change it from “Activity” it’s unlikely they’re gonna change it from “Invalid Reason.”On one hand, yes, this can be viewed as an enablement issue, but on the other hand I would expect that if we don't have a default Reason Code on the CTA Type selected, the field shouldn't populate, forcing end users to select one. Let’s make the product more foolproof.

Forum|Forum|1 day ago

ltsponhourContributor ⭐️⭐️⭐️⭐️

User SFDC Object on Spaces in CommunityReleased

Hello, Is it on the roadmap to enable reporting from SFDC objects within Spaces on the Community. The reports are visible from the C360 but we get this message from within the Community:

Forum|Forum|1 day ago

tim_23349fContributor ⭐️⭐️

Date field Gainsight SurveyDevelopment

I'd like to be able to have a recipient answer a survey question with a date. i.e. The question is "can you give us an estimated target completion date?". I'd like to be able to collect a date object from that response so I can trigger time-centric CTAs. I'm collecting a text field now that at least gets me the info but if I could collect a date field I think I could take it a step further.

Forum|Forum|1 day ago

darkknightExpert ⭐️

CS: Remove or Change Copilot Personalization Agent dependency on Gainsight Home filtersNew Idea

THE PROBLEM:Today, when users ask Copilot (especially in Slack) questions like “my portfolio”, “my companies”, or “my upcoming renewals”, results are strictly scoped by the user’s current Gainsight Home filters — but that dependency is not obvious to end users. This can cause “no results” answers even when relevant accounts exist (example: user has a Renewal Date filter set to “next year,” so end-of-month renewals disappear). Gainsight docs confirm that portfolio queries rely on filters configured in Gainsight Home., however,end users rarely read documentation messaging like “filters haven’t been set up” in Copilot responses can be interpreted as an admin/config problem even when filters exist — they’re just currently restrictive. plus, not every customer and/or persona leverages Gainsight Home (think Sales account owners who don’t work in Gainsight as their primary system of record)Enablement shouldn’t be a substitute for intuitive functionality.THE NEED:STRONGLY PREFERRED: When Copilot sees “my portfolio” intent, it should first attempt to resolve “my” using User Lookup fields on the Company object, such as:CSM / Account Owner / TAM Any org-defined “Owner” lookup to GS User (including custom fields)If a match exists, Copilot uses that ownership assignment to scope results (optionally allowing persona selection like “my renewals as Renewal Manager” vs “my accounts as CSM”).ALTERNATIVE: If that’s completely impossible (which I cannot fathom it is) then at a minimum allow admins to define portfolio ownership logic in Key Definitions, and make the portfolio resolver:Check Key Definitions first Only fall back to GS Home filters if no Key Definition existsKey Definitions are explicitly designed to provide standardized business data/instructions so Copilot responds consistently and contextually.

Forum|Forum|1 day ago

aaronhattonHelper ⭐️⭐️

Add the ability to create contact records from a timeline entryDiscovery

It would be great if I could add a new contact from Timeline entries. The contact I am trying to add as an external attendee doesn't exist so now I need to go back to people, add them, then try again (less likely to do that). If I could be prompted to add the contact, fill in any fields required and hit save, then continue doing my timeline entry, it could help ensure proper record keeping

Forum|Forum|1 day ago

romihacheVIP ⭐️⭐️⭐️⭐️⭐️

Make "My porfolio"/ GS Home dependency super obvious in Copilot/ Slack AppNew Idea

When a user queries Copilot about their portfolio, the thought process does not explicitly state that the results are restricted to the filters currently active on their Home: Copilot - though processAs example, right now I have a filter applied for the renewal date = date next year, so when I ask for my upcoming renewals, even though there is one account active and due at the end of the month, Copilot says that there isn't any: Copilot - responseI love that the response says “It could be because the required filters in GS Home haven't been set up yet” and directs to the documentation, which has been updated to add this caveat discovered during the BetaBut the verbiage used could be open to interpretation (we do have filters set up in Home) and a very low percent of the end users will read the documentation.Could the response and thought process be more clear and “right on their face”?For example, something like: ⚠️ Check Your Home Filter SettingsMy search results are strictly limited by your current GS Home filters and I can only see data that fits within those rules. To see more results: Please adjust or clear your filters in GS Home

Forum|Forum|1 day ago

JNPowerFactorsContributor ⭐️

Shared Spaces Needs a Report Download OptionDevelopment

Hello!We have been in the process of moving to PX from another analytics provider and adjusting our flows to meet our internal and customer’s needs. One thing that our customers often ask for is recurrent usage reporting for their employees on our products. On previous providers this was fairly simple to do on a password protected externally facing page. On PX there is no external reporting functionality at all. Our work around was to create a pipeline to push the granular usage data into CS (no small feat) and use the Shared Spaces to make the reports externally facing. But come to find out there is no way for the end user to download the report?!This seems like a bit of an oversight, I recognize that not all reports shared with customers should have default download capability, but there should absolutely be an option in the UI to enable external download from the Shared Spaces.PLEASE add this feature!! Thank you!!

Forum|Forum|1 day ago

KDuvalContributor ⭐️

Show scores on front page of transcript on Admin view on Skilljar DashboardNew Idea

We would love the ability to view course scores in the Admin Dashboard on the main page of the transcript like they show up on the student side of the transcript. We currently have to click into several enrollments to located the attempt we are looking for. Especially with the date stamps on the transcript view not showing a time stamp also, it is difficult to pick the correct enrollment we are looking for.

Forum|Forum|1 day ago

rperalesContributor ⭐️

Add Enrollment close date for multi-session ILTNew Idea

When adding multiple sessions in an instructor-led course, it would be nice to add a field where we can apply an enrollment cut off date per session.

Forum|Forum|1 day ago

alyloContributor ⭐️⭐️

Ability to save brand colors and font in Journey Orchestrator Template BuilderNew Idea

Requesting functionality to save approved colors and font(s) in the JO Template Builder to make our emails compliant with branding standards. As of now, changing button and title colors requires us to copy and paste HEX codes over and over, but it would be ideal if we could save settings (like standard button color), or at least apply one of a handful of saved colors. Additionally, the font options are very limited, and it would be nice to be able to upload or reference a font for repeated use.

Forum|Forum|1 day ago

Allow for groups to be archived/unarchivedOpen

We utilize groups for a lot of things and I’d love to have a way to be able to archive/unarchive a group once a group is no longer needed while still retaining the valuable content in that group should it want to be referenced or resurrected later. You can think of this being similar to how a channel can be archived in Slack.This would do a couple things:it would remove the group from the overall groups list in Destination it would move the group from the main list in Control to some sort of archive list or grouping or indicate the group as archived vs. active it would retain the topics in that group should someone want to reference and also could automatically remove the members that were part of the group and notify them that it has been archived.Some examples for us:we use groups for betas. At the end of the beta, we’d like to be able to archive the group so it no longer appears in our list of groups while still retaining the topics created in that group for reference by our product team should it be needed. Today we have to instead move a bunch of topics to a hidden category, then delete the group and this is all manual work. we may create a group, then find out that it’s not delivering the expected value (e.g. a group for a city/region). It may be helpful to get it off the site, remove and notify the members, and retain the content should the group want to be resurrected again in the futureI’d see this applying to any group type - public, private, or hidden.

Forum|Forum|2 days ago

sheylaContributor ⭐️

Associate Events with Public GroupsNew Idea

Events can only be associated with private groups which limits discovery of group events on the Events page and adds additional complexity (approving members) to groups.

Forum|Forum|2 days ago

jvdcExpert ⭐️

Translation AnalyticsOpen

It would be great to be able to see some analytics on the languages used.Already just a pie with the proportion of languages used by end-users would be great.

Forum|Forum|2 days ago

tiffany.odaContributor ⭐️⭐️⭐️⭐️⭐️

Zendesk Federated Search - allow "Sections" advanced filterDiscovery

Currently the Zendesk Federated Search integration allows for advanced filtering by Category. Zendesk Categories are typically high level and then have “Sections” (what inSided would probably call Child Categories if we’re following the same structure and nomenclature). Similarly, clicking into a Section leads to a URL with /sections/[SectionID] (e.g. /sections/12497613). To allow for more detailed advanced filters, it would be very helpful if the Zendesk Integration also allowed for filtering by Section ID number, in addition to the existing Category ID number.

Forum|Forum|2 days ago

mobrien14Helper ⭐️

Spaces Link & Last Modified Date at the Company/Relationship levelNew Idea

As we’re working through some testing of spaces, I noticed there doesn’t seem to be any reporting at the company or relationship level (or even in its own object) for detecting if a space has been set up/in use/when it was last modified. I did see the Spaces user access object, but that appears to be primarily for tracking invitations.Having some more robust information available for easy reporting & including on an admin or managerial dashboard would enable us to better ensure our representatives are not only setting them up, but also maintaining them on a regular basis. It would also be great if the ‘link’ to the space could be included in a field, which might allow us to automate emails out to the customers from the CSM and direct the customer there.

Forum|Forum|2 days ago

SC_akrothContributor ⭐️

Group Send - Outlook PluginNew Idea

With the release of the Group Send feature (https://support.gainsight.com/gainsight_nxt/Email_Assist/Group_Send/User_Guide/Group_Send_User_Guide) we would like to request the ability to log emails to multiple customer timelines from the Gainsight Plugin for Outlook. We have instances where we do Customer-to-Customer meetings or we have focus groups and we would like to log the meeting notes to multiple timelines with one click, vs. copy/pasting to multiple timelines. This feature would save us time and ensure accurate meeting notes for all customers.

Forum|Forum|2 days ago

lewysgammondphiContributor ⭐️⭐️⭐️

Record 'minutes online' as a metric, plus make it a contributory factor to the 'Points earned' for 'Top users'Closed (Won't Do)

Hi there,Due to most community members being readers/lurkers, it would be amazing for ‘minutes online’ to be included as a metric in reporting. This way, we can see what community members are engaged, even though they’re not… engaged.Plus, I would love for it to contribute to the Points earned column in the Top users table under Analytics > User. But, that’s up for debate. It should at the very least be recorded data, imo. We may have huge clients, for example, who are in the community everyday but as far as we’re aware, they’re not, because we never see them post.For now, the solution is Analytics > Engagement and checking the Unique visitors column in the Active customers table. But, I don’t think that achieves what I’m looking for.Any thoughts and opinions are welcome!Cheers.Cc: @olimarrio

Forum|Forum|2 days ago

darkknightExpert ⭐️

Gainsight CS Spaces: Add a Comments functionsNew Idea

The Comments widget/function in Success Plans would be a fantastic addition to Spaces. Something to allow the back and forth exchange of information and comments (with a running history) from directly within the Spaces portal.

Forum|Forum|2 days ago

revoteVIP ⭐️⭐️⭐️⭐️⭐️

Recurring reports to emailNew Idea

Now when we have recurring exports, I would like to get them automatically to email. .csv should be included to attachments so AI agents can process the data for me, automatically.Less manual work is less manual work.

Forum|Forum|2 days ago

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5807 Ideas

Ability to merge 2 accounts into 1 from ControlParked

{topic_title} Variable for the subject line in New Topic system emailsNew Idea

Restrict user access to Gainsight MCPNew Idea

Allow Group Send Lists to be SharedNew Idea

Make it possible that user can change their usernames by themselvesOpen

Allow layout customization in Sections & CategoriesDevelopment

Enable Admin to remove "Default Reason" from ANY CTA Type (including ALL)New Idea

User SFDC Object on Spaces in CommunityReleased