Product Ideas

5806 Ideas

KDuvalContributor ⭐️

Show scores on front page of transcript on Admin view on Skilljar DashboardNew Idea

We would love the ability to view course scores in the Admin Dashboard on the main page of the transcript like they show up on the student side of the transcript. We currently have to click into several enrollments to located the attempt we are looking for. Especially with the date stamps on the transcript view not showing a time stamp also, it is difficult to pick the correct enrollment we are looking for.

Forum|Forum|10 hours ago

rperalesContributor ⭐️

Add Enrollment close date for multi-session ILTNew Idea

When adding multiple sessions in an instructor-led course, it would be nice to add a field where we can apply an enrollment cut off date per session.

Forum|Forum|12 hours ago

jvdcExpert ⭐️

Allow layout customization in Sections & CategoriesDevelopment

Like it is possible to customize the layout of the main landing page and custom pages it would be great to be able to customize the user experience in each community section and category.

Forum|Forum|13 hours ago

alyloContributor ⭐️⭐️

Ability to save brand colors and font in Journey Orchestrator Template BuilderNew Idea

Requesting functionality to save approved colors and font(s) in the JO Template Builder to make our emails compliant with branding standards. As of now, changing button and title colors requires us to copy and paste HEX codes over and over, but it would be ideal if we could save settings (like standard button color), or at least apply one of a handful of saved colors. Additionally, the font options are very limited, and it would be nice to be able to upload or reference a font for repeated use.

Forum|Forum|15 hours ago

Allow for groups to be archived/unarchivedOpen

We utilize groups for a lot of things and I’d love to have a way to be able to archive/unarchive a group once a group is no longer needed while still retaining the valuable content in that group should it want to be referenced or resurrected later. You can think of this being similar to how a channel can be archived in Slack.This would do a couple things:it would remove the group from the overall groups list in Destination it would move the group from the main list in Control to some sort of archive list or grouping or indicate the group as archived vs. active it would retain the topics in that group should someone want to reference and also could automatically remove the members that were part of the group and notify them that it has been archived.Some examples for us:we use groups for betas. At the end of the beta, we’d like to be able to archive the group so it no longer appears in our list of groups while still retaining the topics created in that group for reference by our product team should it be needed. Today we have to instead move a bunch of topics to a hidden category, then delete the group and this is all manual work. we may create a group, then find out that it’s not delivering the expected value (e.g. a group for a city/region). It may be helpful to get it off the site, remove and notify the members, and retain the content should the group want to be resurrected again in the futureI’d see this applying to any group type - public, private, or hidden.

Forum|Forum|16 hours ago

sheylaContributor ⭐️

Associate Events with Public GroupsNew Idea

Events can only be associated with private groups which limits discovery of group events on the Events page and adds additional complexity (approving members) to groups.

Forum|Forum|17 hours ago

jvdcExpert ⭐️

Translation AnalyticsOpen

It would be great to be able to see some analytics on the languages used.Already just a pie with the proportion of languages used by end-users would be great.

Forum|Forum|17 hours ago

tiffany.odaContributor ⭐️⭐️⭐️⭐️⭐️

Zendesk Federated Search - allow "Sections" advanced filterDiscovery

Currently the Zendesk Federated Search integration allows for advanced filtering by Category. Zendesk Categories are typically high level and then have “Sections” (what inSided would probably call Child Categories if we’re following the same structure and nomenclature). Similarly, clicking into a Section leads to a URL with /sections/[SectionID] (e.g. /sections/12497613). To allow for more detailed advanced filters, it would be very helpful if the Zendesk Integration also allowed for filtering by Section ID number, in addition to the existing Category ID number.

Forum|Forum|18 hours ago

mobrien14Helper ⭐️

Spaces Link & Last Modified Date at the Company/Relationship levelNew Idea

As we’re working through some testing of spaces, I noticed there doesn’t seem to be any reporting at the company or relationship level (or even in its own object) for detecting if a space has been set up/in use/when it was last modified. I did see the Spaces user access object, but that appears to be primarily for tracking invitations.Having some more robust information available for easy reporting & including on an admin or managerial dashboard would enable us to better ensure our representatives are not only setting them up, but also maintaining them on a regular basis. It would also be great if the ‘link’ to the space could be included in a field, which might allow us to automate emails out to the customers from the CSM and direct the customer there.

Forum|Forum|18 hours ago

SC_akrothContributor ⭐️

Group Send - Outlook PluginNew Idea

With the release of the Group Send feature (https://support.gainsight.com/gainsight_nxt/Email_Assist/Group_Send/User_Guide/Group_Send_User_Guide) we would like to request the ability to log emails to multiple customer timelines from the Gainsight Plugin for Outlook. We have instances where we do Customer-to-Customer meetings or we have focus groups and we would like to log the meeting notes to multiple timelines with one click, vs. copy/pasting to multiple timelines. This feature would save us time and ensure accurate meeting notes for all customers.

Forum|Forum|19 hours ago

lewysgammondphiContributor ⭐️⭐️⭐️

Record 'minutes online' as a metric, plus make it a contributory factor to the 'Points earned' for 'Top users'Closed (Won't Do)

Hi there,Due to most community members being readers/lurkers, it would be amazing for ‘minutes online’ to be included as a metric in reporting. This way, we can see what community members are engaged, even though they’re not… engaged.Plus, I would love for it to contribute to the Points earned column in the Top users table under Analytics > User. But, that’s up for debate. It should at the very least be recorded data, imo. We may have huge clients, for example, who are in the community everyday but as far as we’re aware, they’re not, because we never see them post.For now, the solution is Analytics > Engagement and checking the Unique visitors column in the Active customers table. But, I don’t think that achieves what I’m looking for.Any thoughts and opinions are welcome!Cheers.Cc: @olimarrio

Forum|Forum|19 hours ago

darkknightExpert ⭐️

Gainsight CS Spaces: Add a Comments functionsNew Idea

The Comments widget/function in Success Plans would be a fantastic addition to Spaces. Something to allow the back and forth exchange of information and comments (with a running history) from directly within the Spaces portal.

Forum|Forum|19 hours ago

revoteVIP ⭐️⭐️⭐️⭐️⭐️

Recurring reports to emailNew Idea

Now when we have recurring exports, I would like to get them automatically to email. .csv should be included to attachments so AI agents can process the data for me, automatically.Less manual work is less manual work.

Forum|Forum|19 hours ago

travis_floydContributor ⭐️⭐️⭐️⭐️

Allow access to Opt-Out configurations for Users (Person) via Rules EngineNew Idea

We have multiple communications applications in our organization. Gainsight JO being mainly for CS and Marketo for Sales/Marketing Comms. Our customers want to have their Opt-Outs honored across ALL of our platforms…. they do not see us independently by our departments but as a single company. We need the ability to synchronize similar Opt-Outs between systems. To do this we need programatic access to Opt-Outs via the Rules Engine, so we can ingest and update Opt-Outs from other systems into JO Opt-Outs, and also to export our Opt-Outs to other systems for the same purpose. We could use a common connected system such as Salesforce for the data, or a CSV via the S3 bucket, but require access to the Opt-Out data via Rules Engine.

Forum|Forum|19 hours ago

leah.breenContributor ⭐️⭐️

Add “Total Views” Summary to the Content Dashboard in AnalyticsDiscovery

In the Content Dashboard within the Analytics section, I’d love to see a summary of total views included alongside the existing metrics (posts created, topics created, replies, etc.).Right now, the dashboard gives great visibility into contribution activity, but without views included, it’s hard to understand which areas of the Community are attracting the most attention. A total-views metric would help teams quickly assess content performance and make more informed decisions about what to prioritize.Requested enhancementPlease add “Total Views” as a top-level summary metric in the Content Dashboard.Why this matters Helps compare performance across categories and content types Provides a clearer picture of what’s driving engagement Supports reporting needs across Community, PMM, and product teams Reduces the need to manually pull this data elsewhere

Forum|Forum|19 hours ago

Alex CamposGainsight Employee ⭐️⭐️

More filters for the analytics dashboardsDiscovery

As a community manager, I want to quickly filter my analytics dashboards based on existing differentiators in the community, things like role, badges, activity levels.This way I can make better usage of the data and derive actions tailored to specific cohorts of users.

Forum|Forum|19 hours ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Total Views of Help Content on Self-Service DashboardDiscovery

Unique visitors who viewed help content makes up half of the Self-Service Score calculate. I would love to see Total Views of Help Content added as well. There’s no easy way to track this within a specific time frame via content exports, and the Content Dashboard can’t help with this either (cuts off at 100 rows, can’t differentiate answered questions vs open questions, no easy way to total). It seems that the views of help content is being tracked within a time period, as it’s part of what determines the Unique visitors who view help content. Use case: Different ways of measuring self-service success and calculating community ROI. Self-service score is one way to look at it. But looking for increased consumption of help content is another way to measure and show self-service and the value it brings the business.

Forum|Forum|19 hours ago

Sam.RiggsContributor ⭐️

Send email from Person listReleased

We would love the ability to send emails directly from the C360 Person tab. Use case: our CSMs like to send ad hoc emails out to People or groups of People (for example, the Person with the highest product usage at the Company, or a group message to everyone who has admin access in our platform), and that data can be easily viewed/filtered on via the Person tab. Ideally we’d like for a CSM to be able to select multiple users from the list, and use a global button to launch an email with the selected users as recipients. @Alicia Azar FYI

Forum|Forum|19 hours ago

bradybluhmGainsight Employee ⭐️⭐️

Simple Journeys access at CSM LevelReleased

As a CSM / CS Leader, I want access to the new Simple Journeys feature for my book of business so that I can more easily communicate with my entire book of Customers. RequirementsAccess would need to be limited to only the Companies and Contacts to which a user is associated as their [(CSM) - (CS Leader) - (AM - Sales) - (PM - Product)] Tokenized email capabilities (JO Simple Programs, essentially) Reporting interface accessible at a user level Opens Click throughs Bounces Check box field at a Contact level that designates a contact as Do Not Contact using mass communications. GS Admin ability to enable or disable the feature in the instance, by segment, by user type. Potential use case of only CS Leaders having access to the tool in an organization. 2.0: Ability to schedule recurring templates as a user for my customers. Use case: Usage reporting based on customer’s needs and priorities; better usage report = better visibility and better usage over time. ContextCurrently, Simple Journeys is only available for certain admin level roles within Gainsight. A CSM has to be an effective communicator. Currently, I have to manage all of my customer communication at a 1:1 level using Gmail/Outlook I can use GS templates but it is still incredibly manual and tedious and all done outside of Gainsight. The goal of this feature is to truly make Gainsight the software users live out of to empower their customers. Use Cases CSM Send content and communication out to my customers en masse; allowing me to share product insights, best practice content, and other important information to established personas and contacts efficiently across my customer base. Greatly improve both CSM efficiency and efficacy as they increase their ability to communicate and connect with customers. Include reporting capability into the body of the templates and CSMs could easily create a custom usage dashboard for CS Leader Regional communications about key initiatives, product updates, important/urgent company level comms. Particularly useful if CS Directors play a largely customer facing role (attending EBRs and other meetings, managing escalated risks, etc.) as it can keep them as a more regular face in the relationship. Thought Leadership communication with any customers of a certain type chosen with filterable fields. Renewal Sales Send reports / tables that house usage or renewal information to my customers with a renewal within xx amount of days; more easily automate this process Filter existing customers and contacts to a particular Product, use case, persona type, willingness for advocacy, etc. to find a connection for a potential prospect. Product Manager Filter existing customers and contacts to a particular Product, use case, persona type, willingness for advocacy, etc. to reach out to as a potential beta tester of a feature, and do so en masse. Problems Improved/SolvedImprove CSM efficacy by allowing them to think of and execute on how to to better help their customers at scale. Encourage frontline team members to create effective content that can be templatized and used at scale. Gather campaign data to determine which templates are working most effectively, allowing continued iteration on journeys and workflows to improve the customer experience. Contact cleanliness and management will happen naturally as a result of teammates communication efforts. The proper gathering of personas and needed contacts at a customer will be prioritized because it will be in view regularly. Possible PX integration to insert a pop-up for my customers into the product as a CSM.

Forum|Forum|19 hours ago

Samuel MeekContributor ⭐️⭐️

Gamification ReportsDiscovery

Hello there. It would be great to see the option to generate Badges and Rank reports so that we could keep track of forum activity. By observing these report types, we could tailor user advancement to the relative behaviour of the community by setting the bars for achieving goals higher or lower (depending on activity levels). Thank you ☺️

Forum|Forum|19 hours ago

Paul_Contributor ⭐️⭐️⭐️⭐️⭐️

More insight in Analytics dashboardOpen

You can see lots of good stuff in the user dashboard but I'm missing one. The number of topics assigned to a moderator in that time period (not total). I can figure it out in the exports which takes a lot of time, but I would love a collumn in the dashboard. So somewhere in here:

Forum|Forum|19 hours ago

Drew C.Helper ⭐️

Exports and Date Formatting Problems with ExcelReleased

Excel doesn’t like dates in analytics exports because they are in DD-MM-YYYY format (because, Europe 😎 ). This breaks Excel’s automatic date format recognition for US region customers (and others who use MM-DD-YYYY). Day numbers greater than 12 are displayed as text/general and aren’t properly sortable. This is massively frustrating! For example, there's no way to distinguish between January 8th or August 1st (01-08-2018 vs 08-01-2018). Fortunately, there is an ISO standard for this, https://en.wikipedia.org/wiki/ISO_8601. Unfortunately, Excel doesn’t really like it when using the letter T for concatenating the Date and Time. From what I can find, the generally accepted universal format to use for CSV exports is noted in this stack overflow thread: https://stackoverflow.com/questions/804118/best-timestamp-format-for-csv-excel YYYY-MM-DD hh🇲🇲ss 👈🏻 Edit: Please fix the emojification problem Relevant XKCD: https://xkcd.com/1179/ Ideally, making this change won't have much impact on current users because leading with a four-digit year is what most date parsing tools expect to see anyway. I’ve attached a CSV I used for testing. The date used is October 25, 2018. The “Europe2” example uses October 3, 2018. Here’s what Excel displays for me (US Region Settings): In the interim, I can swap text around using Numbers on my Mac and re-export the CSV. This is in US format. =CONCATENATE(MID(P2,4,2),"-",LEFT(P2,2),RIGHT(P2,14)) This matches the recommended format above and doesn't add text to blank cells: =IF(L2="","",CONCATENATE(MID(L2,7,4),"-",MID(L2,4,2),"-",LEFT(L2,2),RIGHT(L2,9))) I'm going to have to write a script to do it for me.

Forum|Forum|20 hours ago

ltsponhourContributor ⭐️⭐️⭐️⭐️

User SFDC Object on Spaces in CommunityReleased

Hello, Is it on the roadmap to enable reporting from SFDC objects within Spaces on the Community. The reports are visible from the C360 but we get this message from within the Community:

Forum|Forum|20 hours ago

jvdcExpert ⭐️

Data Connector: Add URL info to topic tableDiscovery

Hey,It would be very useful to add the URL to the Topic dimension table like it is done for the pageview table :-)

Forum|Forum|21 hours ago

Sai PadalaContributor ⭐️

Ability to add multiple engagements (values) in a single trigger event of webhookNew Idea

Today, for a Webhook trigger of type Engagement, we select a single engagement per trigger. We would like a capability to select multiple engagements within a single trigger event, in a similar way to how we can select multiple engagements/criteria in Audience logic of an engagement or in the Query Builder.The use case is to avoid creating multiple, nearly identical Webhooks or triggers when the downstream workflow is the same for a group of engagements.

Forum|Forum|1 day ago

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