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GSNickiHunt
Gainsight Employee ⭐️
Gainsight Employee ⭐️
June 11, 2021
Released

KC Bot - add multiple sources

Related products:PX In-App Hub (formerly KC Bot)
  • June 11, 2021
  • 5 replies
  • 107 views

A customer has a  KC bot enabled. Now they want to embed their help as a search source (google). There are different helps for different editions of the product and user types and they use the Google docs article search option to define the source(s). They would like to be able to set different sources for different bots as today, they can only define the sources globally.

5 replies

sai_ram
Expert ⭐️⭐️
June 15, 2021

@GSNickiHunt I will check the possibilities with the product team and get back to you.

skalle
Gainsight Employee ⭐️
Gainsight Employee ⭐️
June 17, 2021

@GSNickiHunt Is it like you want to define something like sub categories within a category to configure in KC Bot so that you can define 1 workflow for 1 category/sub category?

sai_ram
Expert ⭐️⭐️
June 28, 2021

@GSNickiHunt we need your inputs here.

GSNickiHunt
Gainsight Employee ⭐️
Gainsight Employee ⭐️
June 28, 2021

@sai_ram I have been speaking with @skalle offline on this topic, let me know if there is still any clarification needed

Thanks, Nicki
mmarques
Helper ⭐️⭐️
April 14, 2022

Is this considered implemented under: 

However, I’m having an issue with this… see: