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lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
January 23, 2020
Discovery

Salesforce & inSided integration: Idea status field is required

Related products:CC Integrations
  • January 23, 2020
  • 9 replies
  • 115 views

We have the Salesforce and inSided integration set up. However, the Idea post Status field is not included in the integration. After interviewing a half dozen of our CSMs to find out what is most important for them to see in salesforce (and Gainsight) with regard to their customers’ community engagement, the single most popular request is to see their customers’ Idea posts and status. I also see our CSMs asking our product team via Slack, all day everyday, for updates on product enhancement status. If we could provide this visibility in Salesforce/Gainsight, it would be a big win.

Can you please, please, pretty please add this to the integration? Or let us know if you're working on another way to bring Idea status into the Gainsight app?

    9 replies

    lila_meyer
    lila_meyerAuthor
    Gainsight Employee ⭐️⭐️⭐️
    August 25, 2020

    FYI @dan_at_community for a solution to bringing in Idea Status to Salesforce/Gainsight.

    Lila Krutel, Dir. Global Education Services
    adam.ballhaussen
    adam.ballhaussen
    Helper ⭐️
    April 30, 2021

    @lila_meyer were you able to solve for this somehow? Has there been any update from inSided in regards to the status of this idea? I somehow overlooked that Idea Status doesn’t sync to SFDC and that’s a big concern for us as well.

    Adam B.
    lila_meyer
    lila_meyerAuthor
    Gainsight Employee ⭐️⭐️⭐️
    April 30, 2021

    @dan_at_community oversees the Gainsight Community now, but I don’t think we have Idea Status in SFDC/Gainsight yet unfortunately. Ideally, it would be included in the OOTB integration with SFDC, since we’d have to coordinate with other depts who use Zapier.

    Lila Krutel, Dir. Global Education Services
    dan_at_community
    dan_at_community
    Contributor ⭐️⭐️
    April 30, 2021

    @adam.ballhaussen - Lila is correct that the only path at this point is the Zapier route, which we have not deployed. 

    tiffany.oda
    tiffany.oda
    Contributor ⭐️⭐️⭐️⭐️⭐️
    August 13, 2021

    Does anyone here have the link to the Zap they used for this?

    Tiff
      adam.ballhaussen
      adam.ballhaussen
      Helper ⭐️
      August 13, 2021

      🙌 @tiffany.oda I’d love to get access to this as well! It could really help us out

      Adam B.
      Dorothyt
      Contributor ⭐️⭐️⭐️
      December 18, 2021

      Hey @banthonisz 
      Would you still be willing to share the Zap that you used to connect Idea Status and SFDC? 
      Thanks! 

      Aleksandra
      Aleksandra
      Gainsight Product Manager
      June 22, 2026
      Updated idea statusOpen→Discovery
      Aleksandra
      Aleksandra
      Aleksandra
      Gainsight Product Manager
      June 22, 2026

      As we are actually planning to refactor this integration later this year, and we will  add the Idea Post Status field to the scope of that project.

      Aleksandra
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