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Contributor ⭐️⭐️
June 8, 2021
New Idea

Text badge support

Related products:PX Engagements
  • June 8, 2021
  • 7 replies
  • 184 views

In addition to icon badge we have many use cases where a guide is launched from a text badge. Since text badge is not supported we tried to work around this limitation by creating a tooltip guide which hide all navigations and use a custom button to overlay on top of Next button in order to mimic text badge behavior. But we still can’t hide the triangle/caret from the tooltip step/engagement guide to match our design. 

 

Please consider to add text badge support. 

7 replies

skalle
Gainsight Employee ⭐️
Gainsight Employee ⭐️
June 9, 2021

Will consider this . For the text badge’s - Is your idea something like GS giving you a fixed icon where you can configure and set text to it?

 

chunmeiluAuthor
Contributor ⭐️⭐️
June 9, 2021

Yes. It could be an option in badge config where instead of using icon a text could be configured. When text is used badge width could be auto (stretch to fit the text) or fixed px (specified in Editor->Size). The behavior of text badge would be the same as icon badge, i.e., clicking on it to launch the next step in the guide.

 

We currently don’t have use case for icon+text badge which is a nice to have on top of this.

skalle
Gainsight Employee ⭐️
Gainsight Employee ⭐️
June 14, 2021

@chunmeilu  One other option I see is you using a HTML content( Using image URL) . Do you think that would solve your use case?

Contributor ⭐️
June 23, 2021

I do not think that will work, as the image then has to be adjusted to ensure it does not pixelate and in some cases the user does not even know what will fit. with the Text option the user will not have to determine size, it will stretch to the size of the text. Additional options on font, colors etc are great to add on, but the basic ask is to have text in the badge options.

chunmeiluAuthor
Contributor ⭐️⭐️
June 2, 2022

We have multiple use cases of using a clear text badge to indicate to users the information being provided upon clicking on the badge. This can’t be achieved with image badge even if we can afford to create separate scalable image for each text as existing image badge only support square dimension. 

 

chunmeiluAuthor
Contributor ⭐️⭐️
June 2, 2022

Due to the lack of text badge support we have to customize a tooltip step to mimic text badge. The workaround has multiple issues:

  1. Since it is a guide triggered automatically it competes with other engagements in the same page vs badge is not conflicting with other engagements. 
  2. It needs to be scheduled to “Every Time” in order to mimic badge behavior.
  3. Visually can’t get rid of Triangle from tooltip step. Best we could do is to blend it into the background of the page. 
aaronhatton
Helper ⭐️⭐️
May 19, 2025

This is something we need as well for a similar use case! Was any progress made on this ​@skalle?

Aaron Hatton | Head of Digital Customer Success (PVcase)