Are there issues with Gainsight PX and adblockers?

Hi @JayS , thanks for posting this!

As this FAQ answer says, Gainsight PX is not on any “blacklists” so our URLs, cookies, and/or JavaScript should not be blocked by any Ad Blocker software’s default settings.  However, PX relies on client side cookies for user/session identification and client side JavaScript for tracking and displaying Engagements/KC Bot.  Our PX Cookies (apt.sid and apt.uid) are considered first party/class cookies and are tied directly to the domain/subdomain of the currently tracked web application, so again they should not be blocked by default.

The majority of internet users WILL have various ad/cookie/popup/javascript blockers (not always called “ad blockers”) installed as browser plugins either by their corporate policies or through manual installation. These browser plugins can certainly prevent PX tracking and serving PX Engagements/KC Bot if configured in a way that our PX cookies, JavaScript, and/or *.aptrinsic.com network calls are not allowed.

Depending on whose numbers you trust, ~30% of all internet users use Ad Blockers and probably ~60% or more of experienced/technical users use them … personally, I think both of these numbers are much higher.

As far as what you can do to mitigate these issues...

1. Ask your users to turn off any ad/cookie/popup/javascript blockers for your web application site.
2. Notify your users that you are using PX for good reasons and update your terms of service like shown in my previous PX Community post.
3. You could consider deploying PX with a proxy server option so that all PX network traffic goes through your server domains, which should already be allowed/whitelisted, and that will hide our *.aptrinsic.com domain from the required network calls and any network filtering that may be applied.  

I hope this helps some!