I have an account that is showing as inactive in Gainsight but is active in Salesforce. Is there a way to manually activate the account in Gainsight?
Question
How to activate company record
+1
+13Hi
You’ll get the options to change the status to active (see screenshot).
However, the fact it didn’t turn itself to active means your SFDC connector job could do with reviewing to ensure status changes in sync with SFDC.
Hope this helps
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.