Skip to main content

Community

Gainsight.com
Help Center
Marketplace
Training

Ideas
Events
Groups & Betas
Product Updates
- - Knowledge Base

Create new topic
Login

Home
Getting started
Discuss Gainsight Products
Customer Success (CS)

Customer Success (CS)

Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS

5,165 Topics
16,244 Replies

Sumalatha

started this topic

CS Newsletter September 2026

Customer Success September 2026 This edition of the CS Newsletter brings together the latest product updates, practical ideas from the commu...

sgenes

started this topic

Join Us for Gainsight CS Office Hours

Hi everyone!We're excited to share some great news: you now have access to strategic Customer Success Office Hours for Gainsight CS, held ev...

All Topics

bradleyExpert ⭐️

posted in Customer Success (CS)

Automate the Boring Stuff in Gainsight: the Admin CLI + Open Source Claude Code plugin

Not sure what the Gainsight CS Admin CLI tool is? Just a fancy way to have an LLM build rules for you? You can ask it to build a rule – I tried once and it wasn’t for me. But building rules via LLM is the least interesting application of this tool fr

1515

phani_kumarGainsight Employee ⭐️⭐️

asked in Customer Success (CS)

Filter using Date field in reports are not accepting to take greaterthan 365 number

In one of my Gainsight report, wanted to filter out the data using the Date field. And I want to use “last N days” option (N = 400 in my case).When I enter that I got the below error message. But the same option is working in Rule filters. Can we ha

432

TejkumarPContributor ⭐️⭐️

asked in Customer Success (CS)

Inline Filter Showing NULL Records for “Greater Than” Condition

We are facing an issue with an inline filter configured on a dashboard report.We have applied the following filter:Value > 1000However, the report is also displaying records where the value is NULL.Expected behavior:The report should display only

912

Prasana3Contributor ⭐️

posted in Customer Success (CS)

Gainsight CTAs, ACV@Risk and Success Plans: How to Catch Silent Churn Before Your Customer Does

The dashboard was green. In my previous blog post - Adoption Illusion i explained a customer’s Head of Operations complained his team still spent three days reconciling transformer maintenance records. Here we discuss About Gainsight tooling that cou

510

Prasana3Contributor ⭐️

posted in Customer Success (CS)

The Adoption Illusion: What Nobody Tells You About Enterprise Technology After the Go-Live

Fourteen months after go-live, the head of operations at a power utility in the South slid a printed report across the table.“Why does it still take my team three days to reconcile transformer maintenance records? We spent two years on this.”SAP BTP

260

Scott RobinsonContributor ⭐️

posted in Customer Success (CS)

Looking for advice on flexible side support for small CS-related ops tasks (US-based)

Hi everyone,I’m helping a small team explore light, flexible monthly support for basic business/ops tasks (nothing full-time — more of a recurring side arrangement). They’re looking for someone based in the U.S. who might already be in the CS/ops spa

501

joe.spinaContributor ⭐️

posted in Customer Success (CS)

Best way to dynamically exclude survey respondents from a Journey Orchestrator reminder send?

New to gainsight here so still learning some of the ropes but wanted to ask for some help on automation.We're running a reminder email program in Journey Orchestrator for a survey campaign. Each recipient gets a Typeform link with a unique trackid em

343

speacherContributor ⭐️⭐️⭐️⭐️⭐️

asked in Customer Success (CS)

Customer PX Usage Reporting in Gainsight Shared Spaces Reports

We would like to utilize some of the out of the box reporting available in the Customer PX Usage tab within our Shared Spaces with customers. I do not see these as availble reports in our reporting tools to even clone to reuse or within the options

1412

Shilpa SContributor ⭐️

asked in Customer Success (CS)

We have added three new fields as widgets in the R360 layout. The widget boxes look good and are properly aligned when viewed in the full-page layout. However, when viewing the account preview in the half-page layout, the widgets do not align as well

1201

darkknightExpert ⭐️

asked in Customer Success (CS)

Multiple case statements in Advanced Formula?

I am trying to leverage an Advanced Formula in Data Management and where I have successfully used them before for IF-THEN-ELSE type scenarios, does anyone know if you can do IF-THEN-ELSIF-THEN-ELSE type scenarios? I tried  case when (X < Y

3517

Show more activity

Discuss Gainsight Products

Share and Learn Best Practices

Meetings and Trainings

Badges

mdfahdhas earned the badge Community Champion
TSvitelskahas earned the badge Pulse 2026 Track Leader
Rishibhahas earned the badge Pulse 2026 Track Leader

Show all badges

Powered by Gainsight

Terms & ConditionsAccessibility statement

Sign up

If you already have a profile on Gainsight Community or Gainsight University, there's no need to create another one. If your email address has changed or you can't remember your login, email community@gainsight.com. Otherwise, continue with the registration below.

Username *

Company E-mail address *

First name *

Last Name *

Company *

Secondary Email

(Private)

Only you and moderators can see this information

*

Which Gainsight product(s) do you use? *

CS (Customer Success)PX (Product Experience)CC (Customer Community)CE (Customer Education)Skilljar by GainsightStaircase AI

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Welcome to the Gainsight Community

Retrieve username / Reset password or Create an account

Username or Email

Password

Remember me

Forgot / reset password

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview