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Customer Success (CS)

Customer Success (CS)

Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS

5,172 Topics
16,250 Replies

Sumalatha

started this topic

CS Newsletter October 2026

Customer Success October 2026 October is about spending less time on manual work and more time with your customers. This month’s newsletter...

sgenes

started this topic

Join Us for Gainsight CS Office Hours

Hi everyone!We're excited to share some great news: you now have access to strategic Customer Success Office Hours for Gainsight CS, held ev...

All Topics

wshare287Contributor ⭐️

asked in Customer Success (CS)

How to eat mango in 10 minutes

How to eat mango in 10 minutesHow to eat mango in 10 minutes

40

Abid SnPContributor ⭐️

asked in Customer Success (CS)

Access/Authentication token capturing

Hi Team,Could you please check and confirm if Gainsight (CS) currently supports, or if there are any plans to support, capturing the access/authentication token created by hitting an API (outside Gainsight)?Use case: We are currently planning to move

1843

shiv_kumar_katiyarGainsight Employee ⭐️⭐️

posted in Customer Success (CS)

EMEA Admin Office Hours(Thursday session) -12/11/2026

This thread is for the upcoming EMEA Admin Office Hours for Thursday, Nov 12th, 2026.🕐 Time: 1:00 – 2:30 PM UK Time💬 Have questions? Drop them in this thread—we’ll cover them live during the session!🔗 Join Zoom Meeting (Note: this is a new link!)http

40

LMARContributor ⭐️⭐️

asked in Customer Success (CS)

Naming Conventions for Reporting

I took over Gainsight about 6 months ago and want to organize all our reports with better naming conventions however I realized when you name a report it also changes the name on the report in the dashboard as well which makes the naming conventions

421

speacherContributor ⭐️⭐️⭐️⭐️⭐️

asked in Customer Success (CS)

Customer PX Usage Reporting in Gainsight Shared Spaces Reports

We would like to utilize some of the out of the box reporting available in the Customer PX Usage tab within our Shared Spaces with customers. I do not see these as availble reports in our reporting tools to even clone to reuse or within the options

1624

shayerisenGainsight Employee ⭐️

posted in Customer Success (CS)

Explore the Latest CS Help Articles from Q3 October 2026 Release!

CS Q3 October 2026 Release Documentation Update!The Gainsight CS Release Notes Q3 October 2026 is officially published for all regions. Along with this release, the following new/updated help articles have been published:360Attachments for End Users

320

SumalathaContributor ⭐️⭐️

published in Customer Success (CS)

CS Newsletter October 2026News

Customer Success October 2026 October is about spending less time on manual work and more time with your customers. This month’s newsletter covers a new agent that starts adoption conversations for you, a Timeline update that puts activity on the rig

690

aikenHelper ⭐️⭐️⭐️

asked in Customer Success (CS)

What happens : Two way authentications is enabled?

Hi Community members,I have one question related to user’s authentication on Gainsight CS.In the situation as below capture, both DB and SAML auth are enabled, what will happens?I am expecting that it works as below:1. SAML auth is work as primary au

782

rplockiGainsight Employee ⭐️

posted in Customer Success (CS)

Day in the Life of a CSM: How I operationalize my day & use AI to improve my workflows

Thank you to everyone who joined our webinar and brought such great questions! I walked through how I run my day as an Enterprise CSM here at Gainsight, from the homepage I open with my morning coffee to the AI I use to prep for and follow up on ever

1070

bradleyExpert ⭐️

posted in Customer Success (CS)

Automate the Boring Stuff in Gainsight: the Admin CLI + Open Source Claude Code plugin

Not sure what the Gainsight CS Admin CLI tool is? Just a fancy way to have an LLM build rules for you? You can ask it to build a rule – I tried once and it wasn’t for me. But building rules via LLM is the least interesting application of this tool fr

1935

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