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Would be great if we had Dynamic Content functionality for emails

Related products:CS Journey Orchestrator, Email & Notifications
  • November 20, 2019
  • 32 replies
  • 635 views

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32 replies

dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • July 16, 2025

What ​@hillarydj said:

Can Gainsight please consider this for a future release of Journey Orchestrator? This would remove a huge blocker that is holding us back from creating very curated digital journeys for our customers based on which products they purchase. 

We have 8 core products AND additional product licenses, and our team is being asked to build out product-specific onboarding workflows. ​@ssamarth – do you have any insights on what timeframe in the medium term roadmap dynamic content blocks might feasible in email templates? Versions and multiple branches aren’t the answer here sadly.


ssamarth
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  • Gainsight Employee ⭐️
  • January 29, 2026
OpenDiscovery

ssamarth
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  • Gainsight Employee ⭐️
  • January 29, 2026

Hi All, 
The ability to include dynamic content in email templates where content appears based on conditions set by the admin, is currently under evaluation.


mobrien14
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  • Helper ⭐️
  • January 29, 2026

@ssamarth Amazing to hear! Hope to see this progress into development as it would be huge for our digital & pooled CS space.


dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • January 29, 2026

Dynamic content in email templates... [(criteria set by admins)] is currently under evaluation.

Fantastic! This would be a huge step forward for our emails (JOs, Group Send, etc.) 🔥


CC Admin
  • Helper ⭐️
  • February 12, 2026
DiscoveryParked

dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • February 12, 2026
DiscoveryParked

 

Well darn. Would love to hear the thoughts around why this isn’t feasible, and when it might be revisited.