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Gainsight CC new notification widget

Could anyone point me to the release notes or information about the notification feed visible on communities.gainsight.com? It’s the new button with a bell icon on the top right of the page.

6 hours ago

alizeeVIP ⭐️⭐️⭐️⭐️⭐️

Allow Localization of Survey Theme FieldsNew Idea

Hi Team,We’d love for a gap in survey localization to be resolved. While we can localize sections and their contents as well as questions, it’s not possible to localize fields located in Survey Theme.For example: the survey header cannot be translated. The footer can also not be translated. Example footer with Privacy Information:I can’t localize my Survey Title. My workaround is to use the description field for it but it only works if the survey is in two languages.In the below screen, I can’t localize my privacy statement (which would make more sense to show in the survey language (especially the privacy policy). Can we please bring localization to theme fields?Thank you!A!

6 hours ago

aaronhattonHelper ⭐️⭐️

Drive Product Adoption

Understanding your users better with Gainsight PX

Digital customer success is more than just creating automation or scalability. It's about creating personalized & unique experiences for your customers by leveraging the power of automation in a scalable fashion. In order to create a personalized experience, we need to first understand more information about our end-user roles and the goals they hope to achieve using your product or service.Whilst this data can be defined by your customer success team manually, it is an ominous task and can be very difficult to maintain or get right. By leveraging the power of Gainsight PX, you have the opportunity to ask your customers for this information directly, both at the beginning of their journey and also at regular intervals. If done right, you will maintain an up-to-date record of their role and the goals they hope to achieve from using your product.To achieve this, we at Gainsight, recently launched a new in-app engagement using Gainsight PX to ask our users directly. How did we build

aaronhattonHelper ⭐️⭐️

Productboard integration - Getting a list of notes for import

We are configuring the Productboard integration within Gainsight CS to allow for us to use the product feature requests. We have imported and mapped all of the companies and now need to import the list of notes so we have historical information. The instructions (https://support.gainsight.com/gainsight_nxt/Product_Requests/Product_Requests_-_Productboard_Integration/Configure_Product_Requests#Productboard_Data_Management) advise to log a support ticket with Productboard which I didn’t want to do.Instead, I wrote a PowerShell script to pull the data I need, and export it as a CSV which I can import into Gainsight. I thought the script could be useful for someone else in the future, so here it is: # Set the API endpoint and headers$apiUrl = "https://api.productboard.com/notes"$headers = @{ 'X-Version' = '1' 'accept' = 'application/json' 'authorization' = 'Bearer token' # Replace 'token' with your actual token}# Set the output CSV file path$outputCsv = "Productboard

aaronhattonHelper ⭐️⭐️

Productboard integration - Get company list for import yourself

I’m currently setting up Productboard with Gainsight CS for feature requests to be logged within Gainsight CS, and the instructions (https://support.gainsight.com/gainsight_nxt/Product_Requests/Product_Requests_-_Productboard_Integration/Configure_Product_Requests#Company_Mapping) say to log a support ticket for the list of companies.I didn’t want to do that, so I wrote a quick PowerShell script to export the information with the API key I already had from completing the connector configuration. I wanted to share it here in case anyone else needs it in future. # Set the base URL for the API with placeholders for pageLimit and pageOffset$base_url = "https://api.productboard.com/companies?pageLimit=100&pageOffset=0"# Authorization Token (replace with your actual token)$auth_token = "XXX"# Variable to store the current URL (start with the base URL)$current_url = $base_url# Variable to control the pagination loop$has_more_data = $true# Array to store all data$data_array = @()# Loop thr

Improve Gong Synced Activity & Manual Timeline Activity Merge Behavior - Call Duration LostNew Idea

bfoleyHSContributor ⭐️⭐️⭐️⭐️

Via Support:“As per the current behavior, Timeline activity Call Duration field will have a null value when a merge occurs (between a Gong synced call and a manual Timeline activity) if the user who created the manual activity did not fill the duration field. However there is no workaround to avoid this scenario other than creating the manual activities after 15 minutes of Gong call.”This introduces a large data quality issue, because the behavior of this merge is discarding duration values that we already have synced from Gong as an accurate value in Timeline, and instead chooses to prioritize null duration values. Why would the merge action prioritize a null value when a previously validated source of this data, direct from Gong, exists? We now have hundreds of records where the call duration is null, and we would normally have all of this data if the merge with another Timeline activity didn’t remove the values that were already there.Please consider changing this merge behavior to

Matthew ThompsonContributor ⭐️

Smart Assistant links not working.

Loving the new Gen AI Smart Assistant. Have noticed one thing:When searching ‘Transaction Number’ (but I assume any search) - it links out, but only shows:https://example.com/community-articleThought I’d flag so it can be fixed.

8 hours ago

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security_lionHelper ⭐️⭐️

Gainsight CC new notification widget

Could anyone point me to the release notes or information about the notification feed visible on communities.gainsight.com? It’s the new button with a bell icon on the top right of the page.

6 hours ago

mefarazathContributor ⭐️⭐️

Change the login button link/pop up

My requirement is kind of simple :)I am trying to enable OpenID connect based login for insided forum. The current behaviour is that even if OpenID connect based login is the only option available, clicking on the “Login” button opens up a popup similar to below. Click on Login PopupInstead what I want is to directly take the user to my OpenID Connect identity provider when the user click on the login button.The behaviour I expect is similar to https://community.zapier.com/ where the link on the Login Button directly takes the user to https://community.zapier.com/ssoproxy/login?ssoType=oauth2 which I assume is a similar URL the browser would take me if I select the OpenID connect option from the pop up.I edited the login button in the browser (HTML editing) and it worked as expected. ie, I linked the button to take me to OpenID connect provider. What would be the cleanest approach to do this?Is it possible to modify the login button link directly?TIA

8 hours ago

2percent_jazzContributor ⭐️

Is it possible to connect a Timeline entry to a CTA using the outlook plugin?

When reporting on TL entries associated to closing a CTA, we are struggling to find a way to link the TL entries initiated using the Outlook Plugin to the CTA. Without that Context ID of “CTA” the TL entry is orphaned from the CTA it was meant to close. Is there a way to associate TL entries after they have been made back to a CTA?

Is there a way to insert Calendar holds to vILT notifications?

KeoniContributor ⭐️

Customer Education (CE)

I am looking to implement adding calendar holds to emails for users who register for vILT but I am not seeing a way to do this under the properties. I feel this will be pivotal for attendance and registration efforts. Can anyone help?

Charles DaneContributor ⭐️⭐️

Customize "My Profile" Page

I’m curious if it is possible to customize the “My Profile” page so widgets other than “Popular Tags” and “Badge winners” can be swapped in. Thanks!

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Is there any way to update a user's custom user title via the API?

Based on my tests, it seems not possible, but thought I’d ask (and document) here for others. GET User calls return “usertitle” in the payload for users with custom user titles (but nothing for that field if they don’t have one) Both PUT calls to update user profiles returned errors when I tried to update Update a field in a user’s profile Update a custom field in a user’s profile @Kenneth R & @revathimenon, this will likely need insight from the GS team.

VarshaAhirContributor ⭐️⭐️⭐️

Username initial not getting capitalised in the Email Campaign

I am sending my regular monthly community newsletter and for some reason the username code is picking up receivers name in all small letters. I would like the initials to be capitalized as that’s how it used to be. Any help is appreciated. Code in the email campaignThis is how my name is getting dispyed when I reciev the email

10 hours ago

mradfordContributor ⭐️⭐️⭐️

How to Notify CSMs of email outreaches without filling their inbox?

Hi,Im hoping someone might have found a creative way to solve this or there’s a feature I might be missing. I would like to notify our CSMs when an outreach goes out to their customers. Options I’m aware of:Log to timeline. But that does require the CSM to keep checking the timeline. Copy the CSM on the email in the JO. But if they have 30 customers and 10 contacts each, they will get 300 copied emails I believe. Any other options or creative ideas that some has tried? Thanks.

11 hours ago

ryanne.perryContributor ⭐️⭐️⭐️⭐️⭐️

Can you have a video source & Image source side by side in an html widget?

Hi there! We are creating a custom page for Customer Champion program and I’d like to have the link to the intro video next to an image that links to a different webpage? Is that possible? Or just have an image next to the video? Example belowThanks in advance for any suggestions!

12 hours ago

Mattie KContributor ⭐️⭐️