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10 days ago

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kevinmathew2816Explorer ⭐️

Customer Communities (CC)

How to Set Up OpenID Connect (OIDC) SSO for My Application

To set up OpenID Connect (OIDC) SSO for your application using LoginRadius:Sign up with LoginRadius as your Identity Provider (IdP). Register your application in the LoginRadius dashboard to obtain the client ID and secret. Configure redirect URIs where LoginRadius will send authentication responses. Implement the OIDC Authorization Code Flow in your app. Use the LoginRadius SDK or API to initiate login requests and manage tokens. Validate tokens to securely authenticate and authorize users.This setup ensures a seamless and secure SSO experience for your users.More Details - https://www.loginradius.com/blog/engineering/implementing-oidc-sso-loginradius-as-identity-provider/

48 minutes ago

AbidGainsight Employee ⭐️

Dynamic Program: Enable multi-pick list usage at full level.New Idea

Hi Team,Currently , we are not supporting multi-pick list usage at full level in dynamic program as a result it is not giving the expected results when used in the further steps like evaluate step.Please enable to support multi-pick list usage at full level in dynamic program

1 hour ago

jordan_cookContributor ⭐️⭐️⭐️⭐️

Ability to reorder fields in data designer.New Idea

It would be great if we could have the ability to reorder to fields in a data designer. Often times after a merge, fields get rearranged all over the place. I have a few DDs that get exported to the S3 bucket, but I’m unable to keep a consistent ordering of the fields.

1 hour ago

AbidGainsight Employee ⭐️

Execution logs for query ( source ) in dynamic programNew Idea

Hi Team,Currently we don’t have the execution logs for the query in dynamic program. It would be really helpful if we can have the logs which would ease to check the data fetched by query and the actual data in the program.

2 hours ago

revoteVIP ⭐️⭐️⭐️⭐️⭐️

Customer Communities (CC)

Community is slooooow

Our community is slow at the moment, images and icons keeps loading and loading. This doesnt occur here but I have looked other Finnish communities and I can see same problem there as well.What´s going on?I cant find anything here https://status.insided.com/

3 hours ago

baji_bathulaGainsight Employee ⭐️

Meetings & Office Hours

Cancelled:EMEA Admin Office Hours(Tuesday session) -17/09/2024

Hi All, We are not conducting today’s office hours session as entire CSA team is fully occupied with some urgent work.

4 hours ago

daniel.boonHelper ⭐️⭐️⭐️

🪴Grow your community membership, with contact invites

About to launch your new community and looking for a way to let your customers know about it? Or having problems expanding the reach/audience of your existing community membership?Our invite contacts feature makes it easier for you to target audiences for your community via email and encourage them to register. A contact is defined as a person who is not yet registered on the community, but for whom you have an email address and (optionally) a name. You can also invite contacts to specific groups, and automatically add them to the group when they accept the invite.With contact invites, you can: Import contacts to invite, via CSV upload. Bulk invite contacts to join the community and (optionally) a particular user group, with a custom message. With group invites, members are automatically added to the group and redirected to the group page upon sign up. Customise the email template for the group/community invites to fit your brand. Send invites to contacts from Control, and include a pe

293

4 hours ago

tim.sulzbergerExplorer ⭐️

Gainsight assist - Reduce text size and reduce spacingNew Idea

5 hours ago

ty.mcmurryExplorer ⭐️⭐️⭐️

Customer Success (CS)

Quarter date format

I have a report that is grouped by Quarter and I am wanting to change how its presented from QX-YYYY to YYYY-QX. I looked in setting, rule transformations, cases but nothing is allowing me to switch the position of the quarter and the year. Anyone have success doing this?

10 hours ago

DejaContributor ⭐️⭐️

Customer Communities (CC)

Create trigger to Post a conversation using webhook by Zapier

Hi, Is there a way that I can add job postings from my google sheet or slack channel that we use to post job postings and trigger these to be posted in our community?It looks like though webhooks by Zapier I can do this, but I'm not trained in developer docs - I found Gainsight Communities API documentation for starting a conversation - https://api2-us-west-2.insided.com/docs/community/ I don't know how to input what's needed for Step 3 - The Post section for webhook by zapier. URL: https://api2-us-west-2.insided.com/v2/conversations/start Payload type: form, JSON, xml, raw Data: Wrap Request in Array: No or Yes File Unflatten: No or Yes Basic Auth Headers

12 hours ago

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469 topics
1780 Replies

ty.mcmurryExplorer ⭐️⭐️⭐️

Customer Success (CS)

Quarter date format

10 hours ago

DejaContributor ⭐️⭐️

Customer Communities (CC)

Create trigger to Post a conversation using webhook by Zapier

12 hours ago

dan_wiegertGainsight Employee ⭐️⭐️

Customer Success (CS)

#2minhowto: What does basic Journey Orchestrator queue management reporting look like?

About a year ago I joined Gainsight CS Ops, and took over managing Journey Orchestrator in Gainsight’s own instance. As this is one of the most mature, highly used Gainsight orgs, I found out that Journey Orchestrator was highly utilized, but not actively managed. Programs were created, but there wasn’t a coordinated effort to stop programs or manage the active program count. I needed to figure out more information about my JO instance so that I could make informed decisions on how to identify stale, active programs in order to get the active program count into a more manageable state.My solution was to do a reporting deep-dive into Journey Orchestrator and start building reports off of the Advanced Outreach object to get program count/status/type info.The JO Admin dashboard that I created (and am in the process of redesigning) is still the primary resource I use to schedule, and track active JO programs, and what I use to identify older programs that aren’t actively sending. Here are

14 hours ago

HenryHaceContributor ⭐️⭐️

Customer Success (CS)

Anyway to Mass Assign People to Dashboards?

We have a TON of people in Gainsight which results in lots of dashboards. Is there any way to assign a list of people to a dashboard without manually assigning them one by one?

15 hours ago

trevor_shandContributor ⭐️⭐️⭐️⭐️

Customer Success (CS)

Copilot Error

I followed the directions to enable Copilot in our instance of Gainsight. It works fine for me, though I am an admin. One of our CSMs just tried to log in, they could see Copilot, but when they try and access it, they get the following error, “You don’t have permission to access copilot. Please contact your administrator.” To enable, I went to the CSM permission bundle, went to Navigation Permissions, and added Copilot. I walked through the Copilot FAQ https://support.gainsight.com/Gainsight_AI/FAQs/FAQs_for_Copilot_(BETA) but did not see anything else I needed to enable. What am I missing?

16 hours ago

zdsiegertHelper ⭐️

Customer Success (CS)

Email Open Rate at the Customer Level

Hi Admins! I am looking to determine which of our accounts are most engaged with our Emails sent via JO. Has anybody built out a report to determine the email open rates for accounts in a defined time period? If so, which object did you use and how did you configure the fields? Looking for something like the below for this year:Account 1 - 100 Emails Sent - 20 Opened - 20% Open Rate

19 hours ago

Daniele CmtyHelper ⭐️⭐️

Customer Communities (CC)

What customization options does the "Content Helpfulness" Bar

Hi there,I have a question about the Content Helpfulness Bar.I wonder what kind of customization options you offer for the Content Helpfulness bar, beside the Basic settings in the backend (see screenshot)Default settings under backend /helpfulness/index Context: The adoption of this is super low, there are only a few handful clicks a month and therefore doesn’t provide us any interesting insights because it barely gets used by our end users.I wonder if I can increase the amount of clicks if I make it more visible through design customization e.g. color, background, making it always visible in the foreground (“statically”) as opposed to only appear at the bottom of the opening post... This is the settings that are available, which are handy but still very basic. P.S. Related topic: (but entirely different question)

21 hours ago

JohnkHelper ⭐️

Customer Communities (CC)

Which User Roles for CC will trigger marketing emails from Gainsight?

Hey there!We added some members of our CSM team to the Community with a primary role of Registered Users with a custom role for read-only access. After doing so they received a marketing email from Gainsight which caused concern that it was happening to our regular members as well.Can someone let me know or link me to a doc that has info on which primary roles and/or custom would trigger marketing emails?

22 hours ago

Kait_MastersContributor ⭐️

Customer Communities (CC)

What counts as a login for CC

I am working with one of our technical ops engineers to develop an internal view of a specific segment of users logging into the community and we’re wondering how Gainsight defines a login (regarding exportable data here). There seems to be a discrepancy between member activity and the number of times someone is “logged in” when we export data which has me wondering if logging in only counts when a token expires and they have to reverify their access. For context, the goal is to develop a view of members logging in multiple times per month (passive) to supplement active engagement tracking… but it seems like the login metrics are not getting us those insights. Any advice?

22 hours ago

Moller TomaHelper ⭐️

Customer Communities (CC)

I would like to deactivate a system email. How can I do this?

We already send automated emails with certain system emails such as User account is successfully activated. How can we turn these off so customers don't receive two emails?

23 hours ago

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