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How do I prevent download or sharing of a PDF file?

Hi all, We are in the first month of using Gainsight for our community and also just completed our large in person customer conference. Our community site is private (gated) and we are embedding the conference session recordings. We are also looking to upload a PDF version of each session’s decks, but want to ensure that our members are not able to download them. I am struggling to find a solution that would allow for this. Has anyone done something like this before or have a tip?

59 minutes ago

RudiContributor ⭐️⭐️⭐️

Dark, Night ModeOpen

Some of our users have requested an option to switch the community itself to a Dark Mode. Most of these users enjoy listening to music on Deezer Web or via our desktop app, at night - and flicking a switch to make the colours of the community dark, would be a good addition

João H.Contributor ⭐️

Hello everyone. 😊I am Portuguese, so please mind my English. 😅As some of you might know, some users including myself have been looking for a darkmode implementation for gainsight coammunities for sometime. The contextIn the community I currently am a part of, some power users started asking for a dark mode, so i started trying some solutions for this that:Would be simple enough not to interfere with gainsight’s modules; Its easy to implement and maintain on the long run; 💢 Note that I studied IT for 3 years but am no expert on the matter. 💢I am sharing this code with all of you so you can tweak it to your needs, share your ideas and feedback on improvements that you would consider important and help each other. Description of the ideaSince most of our visitors come from organic traffic, are mobile users (around 70%) and are arriving at the community in specific articles, I considered the following: The most important place to implement the dark theme would be in articles. The mos

Darkmode for mobile

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

I have a bunch of "/index2.html" URLs showing up in my Google Analytics, is that bad?

Looking at my Pages and screens reporting in Google Analytics, I noticed that my top viewed URL in our primary category over the past 12 months was:https://community.{my domain}.com/{category name}/index2.htmlIs that something expected with how Gainsight CC is set up? Is it the sign of users trying to index the site? Why would this be? I’m out of my technical depth and a little sensitive by some users trying to train AI models on our community. So I’d love some clarity on what this means. My google searches and questions to ChatGPT didn’t really help me get a sense of things. It seems like it’s just referencing the file structure of the site, but… why/how would 161 users over the past 12 months go to that URL if I’m not using it anywhere?

THURS Oct 10 Admin Office Hours CHANGED TO FRIDAY OCT 11 - 10am PT / 11am MT / 12pm CT / 1pm ET

sdrostgainsightcomGainsight Employee ⭐️⭐️⭐️

Meetings & Office Hours

With apologies - this is the info for the Friday Oct 11 session of US Admin Office Hours, rescheduled from Thursday Oct 10.Sorry for the change, all, but no voice today, so delaying the usual Thursday session to Friday, but 1 hour earlier than the usual time. Info below: This thread is for our upcoming, rescheduled Friday Admin Office Hours session, October 11, 2024 at 10 PT / 11am MT / 12pm CT / 1pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Friday, October 11, 2024 at 10 PT / 11am MT / 12pm CT / 1pm ET Join Zoom Meeting:https://gainsight.zoom.us/

If this is possible somewhere and I missed it let me know - but currently there does not appear to be any visibility into whether or not a scorecard job is running and what its status is, if you can restarted, etc. Think connector or rule execution history.I know you can set the sync schedule, but you still don’t have any other visibility into that job aside from when it “should” sync. Additionally, while you likely aren’t doing it too often, making changes to a scorecard (e.g., weights, measures, score scheme) causes another batch job to run.Even though you get an email stating when it is finished you have no visibility into the status, if it was successful, etc.

bradleyExpert ⭐️

Scorecard Job VisibilityOpen

🤔 Two Truths and a Lie - Multiproduct Edition

AngelaBrownGainsight Employee ⭐️

Better Together

Let’s play a game! State three ways you are using PX+CS together. Two of these scenarios should be true and one should be a lie. Comment on each other’s posts to guess the lie. Why should you participate? This game can: Encourage creative thinking Provide inspiration for unique product use cases you may not have thought about before Uncover areas where products and integration can be enhanced I’ll go first! Can you guess the lie from the Gainsight scenarios below? 🤔Gainsight uses PX adoption data in customer health scores Gainsight launches PX engagements from Journey Orchestrator PX adoption data can be found on Gainsight’s C360

232

2 hours ago

AngelaBrownGainsight Employee ⭐️

Better Together

😁 The Happiness Advantage

This book changed my life ⬇️ The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at WorkPeople tend to think that success fuels happiness, when in actuality, it is happiness that breeds success. The book outlines the many ways you can train your brain to choose happiness, and in doing so, you might just find that success is more likely to come your way. One of the principles learned in this book that I’ve chosen to adopt is practicing gratitude. It’s simple- each day I jot down 3 things I am grateful for. It can be work-related or personal, big or small.Here’s an example: This exercise not only helps to find the good parts of each day but also makes it easier to spot them as time goes on, training our brains to highlight positives instead of negatives. This practice has improved my overall mood and outlook on life and I feel that it has opened my mind up to more creative problem-solving. So what on Earth does my daily gratitude pract

2 hours ago

SmartlyGregHelper ⭐️⭐️⭐️

Track the downloads of attachmentsOpen

As a community manager we try to always put our customers first and one thing we all hate is filling forms, especially when its for a company that already knows you….We regularly organise events for which recordings are then made available but also create downloadable materials. Because this is also used for demand generation we gate this content on our site. However it would feel very natural to provide access to this content to our known customers within the community. There does not seem to be a dedicated place or topic type for content download sadly. And while we can use a standard article and host the video recording there, and provide links to un-gated PDFs of our materials, this would result in creating a complete black box of lost information about who downloads or watches what among our customers.I would love to see a new topic type for this purpose: content consumption tracking, to put bluntly:This could even take a slightly different format in search results, by having a do

3 hours ago

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shawngarrisonContributor ⭐️

How do I prevent download or sharing of a PDF file?

59 minutes ago

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

I have a bunch of "/index2.html" URLs showing up in my Google Analytics, is that bad?

jwrenContributor ⭐️⭐️

Leveraging SSO to automatically assign custom roles

We use SSO in a way so that our users sign up for our community using their existing product logins. We’d like to automatically assign a custom role to certain users as they sign up for community, based on specific criteria they meet on our product side. Long story short, we’d like to create exclusive community spaces/content for specific subsets of our users. Does anyone have experience in this?

5 hours ago

parveensContributor ⭐️

REST API for retrieving user groups and articles

For integration, we need to retrieve user groups and the articles within those groups using a REST API. However, I'm currently unable to locate the necessary APIs for this purpose. Is there an alternative method or a different REST API that can be utilized to accomplish the desired outcome?

5 hours ago

ShyContributor ⭐️

How do other communities manage user and admin edits to prevent misuse?

Users can edit their message within an hour, and an admin can also edit messages. Is it possible for an admin's edit to be separate from the user's message so that it cannot be edited in a way that is detrimental to the moderator team?I'm also curious to know how other platforms handle the ability for users to edit their messages, as well as admin edits. How do they ensure that admin edits remain separate from the user's message, so they can't be altered in a way that could harm the moderation team?

7 hours ago

jessica_owensHelper ⭐️

Customer Success (CS)

Report of Customer Goals associated with Success Plan for Snapshots

We are creating a success snapshot that includes a report of Customer Goals. We can choose the company and success plan for the snapshot to reference, however, for the report, we can’t seem to only show the goals associated with the success plan selected - it shows all of them.Is there a way to identify goals associated with a customer’s specific success plan so that only those are included in the snapshot?

9 hours ago

mbuuck1Helper ⭐️

Make preview URL for community post an identical placeholder

When we draft community posts as articles, we often take advantage of the drafting + scheduling publishing functionality. I am aware of the ability to generate a “preview” URL for this post, which successfully redirects to the live post once it’s published. Is it possible to generate a true placeholder URL that is identical to what the final, live URL will be, even prior to publishing it?

I was working on my success plan for my customer and decided to export it so I can see how it looked so I could include it on my email. I always share my screen during my meetings and work with the customer on the success plant, but there are times where you want to share an export of it.I was hoping with the recent release this would be improved. When you do the export on the Success Plan page it exports all CTAs and Tasks, and does not include the success plan you are viewing. It would be helpful to be able to export the success plan from the success plan page. Further, If you are on the cockpit for your relationship, the success plan CTAs do not show up. The only way I found to export these is if you are on the Main Cockpit off of the main menu. You also need a filter otherwise all CTAs are listed. Below are the screenshots of the various ways I tried to export the information.I also attached the CTA and Task output.If I go to All CTAs for the relationship nothing shows up: Thanks!!

Kalyani KoppoluContributor ⭐️

Customer Success (CS)

Success Plan export

VarshaAhirContributor ⭐️⭐️⭐️

Username initial not getting capitalised in the Email Campaign

I am sending my regular monthly community newsletter and for some reason the username code is picking up receivers name in all small letters. I would like the initials to be capitalized as that’s how it used to be. Any help is appreciated. Code in the email campaignThis is how my name is getting dispyed when I reciev the email

ljaynesContributor ⭐️

Are nested alphanumeric lists supported within a numbered list in an article?

I’m creating an article in our knowledge base that includes a procedure with numbered steps that is inside a spoiler. I’ve added this code <ol style="list-style-type: lower-alpha;"> to include a nested alphanumeric list within the numbered procedure.When I’m in the authoring tool, the content looks fine.But when I preview the article, the indented alphanumeric list is converted to an indented numeric list.Can anyone help? Thanks in advance!