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Add Signature & Avatar Updates to the Payload for integration.UserProfileUpdated WebhookNew Idea

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

I tested the webhook event for integration.UserProfileUpdated and it did not trigger on two kinds of profile updates:Avatar change Profile SignatureIt should; they are both options on the Edit Profile page. More importantly, these are two ares of moderation risk. There are no alerts for when users update either of these fields that display prominently across the community UI. Adding them to the payload, or providing new a webhook event for each would allow admins to subscribe to updates and create their own alerts, monitoring to ensure nothing inappropriate is being displayed on profiles or posts.

DejaContributor ⭐️⭐️

SSO support for multi-region using OAuth

Hi! From my understanding, there are usually several ways to implement SSO, including:-SAML-OpenID Connect-OAuth 2.0SAML is often the easiest option as it's mostly configuration-based. However, Gainsight lacks multi-region support for SAML.As a result, we had to pivot and implement a custom solution using OAuth, and we specifically need support for identity-provider initiated OAuth, not service provider initiated.I am trying to figure out the redirection URL ___The flow right now is as follows -1. User goes to our community url and clicks on login2. The user is redirected to a page where they are prompted to choose the region.3. Once the user chooses the region they are redirected to the respective login page. For example here, let's say US, the user is redirected to app.iterable.com4. The user logs in here using the our company app credentials.5. After the login is successful, the user needs to be redirected to Gainsight with an auth code - this is the redirect URL I am looking for.6.

Hi Community, one of our customers has reached out to support and brought up a great point. It appears that Rich Text boxes on the Linked Object Tabs of CTAs are given much smaller spatial allotments than what we see for the Details tab, for example:Details Tab, displaying the width of both System (Comments) and Custom (Custom Rich Text) Rich Text fields“Oppty” tab, displaying the linked Salesforce Opportunity Object & the more narrow textbox for a custom Rich Text Area field from Salesforce It would be great to see a wider box for the Salesforce RTA fields, too! Thanks!

mmayhallGainsight Employee ⭐️

Larger Rich Text Boxes on CTA Linked Object TabsNew Idea

ElleShuttyGainsight Employee ⭐️

Do you want to start using your Community data in CS, but you’ve got questions? We've got answers! Check out some FAQs about our out-of-the-box integration below.What are the high-level benefits of a CC+CS integration?It gives Community Managers the ability to report on Community data to a greater degree of detail and with more flexibility than is available natively in the Community platform. It gives CSMs valuable and actionable insights into their clients’ Community usage. It gives Executives visibility into Community data and how it ties into ARR, healthscores, and other data that lives in the CS product.How does a client set up the Community Connector?You can submit a support ticket to enable this integration- there is no admin configuration needed. Once it has been enabled, there will be a Community Management menu item where you can view the sync logs for the connector.How do we map the Community data to the data in CS?This relies on the Community User Email Address. In order to

CC+CS Integration FAQs

🖱 New unsubscribe variable: enable your end users to unsubscribe from email notifications in a single click

daniel.boonHelper ⭐️⭐️⭐️

We’ve introduced a new unsubscribe email variable in our system emails - you can configure this variable to enable end users to unsubscribe from an email notification type, without having to sign in.Making it easy for email recipients to easily unsubscribe from certain email notifications is a well-established best practice. Previously, end users of inSided had to log in, find the notification settings page, and change their email preferences. With our new one-click unsubscribes, you can include a link in the email template that lets end users unsubscribe in one click from the type of notification they received.⏱ Don’t delay, add the new unsubscribe variable to your email templates today!How to add one-click unsubscribe links to your system emails Log in to Control as an Administrator/Community Manager. Navigate to Email > System Emails. For the following email templates (@mention; New topic; New reply; Private message; Topic answered; Is your problem solved): include the new {unsub

50025

Hi all,Today, it’s not possible to edit company or relationship standard fields from CTAs when those fields are displayed on the CTA layout.The “editable” tick box is greyed out.However, I can think of many use cases where this would be extremely useful, the principal one being a New Customer Assignment / Kick-Off CTA per the following flow: New customer is created in Gainsight with a rule A CTA to signal that new company record is assigned to a user, for them to review and assign the customer to an engagement model and a CSM The reviewer reviews the information about that customer directly from the CTA to make a decision on their engagement model, and based on that, sets two custom fields (Engagement Cadence and Engagement Model) and two standard fields (CSM and Stage) which are displayed under the Company tab of the CTAToday, I am able to set the engagement model and cadence from the CTA and have to visit the Company C360 to update the CSM and the stage. Considering this is all part

alizeeVIP ⭐️⭐️⭐️⭐️⭐️

Allow standard fields to be editable from CTANew Idea

Hi! Can you please make it easier to send an email from Gainsight without having to create a CTA first? Also, please make it possible to send a follow up email to someone that has not replied to the initial email. Right now there is no way to do that and I have to create an entirely new email to send a follow up email to the initial email.Thanks!Andre

afries33Contributor ⭐️

Sending Emails from GainsightNew Idea

Would be great if we had Dynamic Content functionality for emailsOpen

kellyHelper ⭐️⭐️⭐️

Has Gainsight considered the use-case for dynamic content over variants? There are some instances where it would be great to be able to have blocks of content that change within an email, where everything else stays the same. Dynamic content blocks could be referenced multiple times across many email templates.For example - the footer is localized for regional addresses. The same block would be used across all emails, and only need to be built with filters that are defined once. Instead, I have to create many duplicates of a variant, add the filters to each variant, even if all of the other content remains the same, it’s very inefficient. Given the restraint on the number of variants currently supported, I’ll run out quickly when I have both content and footer changes to account for regions and languages.

G-liefContributor ⭐️

Has anyone migrated to Gainsight Community product?

Khoros (formerly lithium) was a gold standard.Recently - I’m struggling with the product and support.Anyone else care to share their thoughts on a migration from Khoros Communities to Gainsights <community product name> (is it Customer Communities?) in say... the past 6-12-18 months? What was your goal?What did you like?What did you miss?Other thoughts?

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DejaContributor ⭐️⭐️

SSO support for multi-region using OAuth

Survey Button Translation

matthew.wallContributor ⭐️

Product Experience (PX)

Hi, I have noticed that the “Back” button in surveys is not translating to the corresponding language selection. I know that this is something that is hardcoded and can not be modified in the UI.

jillian.bejtlichContributor ⭐️⭐️⭐️⭐️

How would you go about designing a pre-mod pop-up?

To prevent spam on weekends and holidays, we put our community into pre-moderation which works well enough. It certainly prevents spam from hitting the public!However, as y’all know the banner that says “Your post needs to be approved” is in the least logical spot and due to how invisible it is, we’re often slammed with duplicate or triplicate posts due to people thinking their post didn’t go through.While I can’t fix the pre-mod workflow, I am contemplating building out some sort of pop-up that we turn on when needed that greets people when they visit the site and basically says “We’re in pre-mod. Post away, but all posts have to be approved before they go public” (but more eloquently). Chances are people will forget that pop-up by the time they post, but it’s worth a try.But…. how? I have no idea where to start with this, but very badly needed.

Daniele CmtyHelper ⭐️⭐️

What customization options does the "Content Helpfulness" Bar

Hi there,I have a question about the Content Helpfulness Bar.I wonder what kind of customization options you offer for the Content Helpfulness bar, beside the Basic settings in the backend (see screenshot)Default settings under backend /helpfulness/index Context: The adoption of this is super low, there are only a few handful clicks a month and therefore doesn’t provide us any interesting insights because it barely gets used by our end users.I wonder if I can increase the amount of clicks if I make it more visible through design customization e.g. color, background, making it always visible in the foreground (“statically”) as opposed to only appear at the bottom of the opening post... This is the settings that are available, which are handy but still very basic. P.S. Related topic: (but entirely different question)

HenryHaceContributor ⭐️

Anyway to Mass Assign People to Dashboards?

We have a TON of people in Gainsight which results in lots of dashboards. Is there any way to assign a list of people to a dashboard without manually assigning them one by one?

kenaponteExplorer ⭐️

Trigger manual NPS survey

Gainsight is great in its ability to schedule NPS surveys on a host of criteria, but do we have the ability to trigger a survey manually?Use case: I’d like to send all QBR participants an NPS Survey after the QBR is executed. Can we trigger the survey after I close an ‘Send NPS’ task in the QBR CTA? or when I close the CTA itself? Some other mechanism?I know this isn’t standard behavior when executing an NPS program.

sahil_nazirGainsight Employee ⭐️

Separate Admin section for Success Plan CTAs

Ability to have Custom Admin Section for CTAs that are displayed in Cockpit section of Success Plan. Hi Team,Customer is looking to have only CTA Views pertaining to Cockpit section of success Plan being displayed when CTAs of success plan are viewed. As of now, we have all CTA views visible that are created in Cockpit’s Administrative page. Please have a look at the following recording. https://share.zight.com/qGunNWY1

lira.bExplorer ⭐️

Am I able to add a Preheader Text to Email Template?

I would like to include a Preheader Text in my email template but I do not see an option for this. I am not qualified in using the code option. Any help would be appreciated. Thanks,Lira

mradfordContributor ⭐️⭐️

Dynamic JO Sync Issue when using Query Builder Source

I am finding that the new Dynamic JO for Advanced Programs is not syncing properly after I make changes to the Query. I change the Query, Save and Sync, then review data but I still see values from prior iteration of the query changes and result set that says there is 2630 records. Even if I select Sync All, I do not see a new full replacement sync of the result set.I end up having to go into Advanced Settings, and changing the Uniqueness criteria, syncing again, then changing the uniqueness back to what it was to get a full reset of the Sync. which results in 1209 records. Before I enter this as a bug, is there something I am missing on how to force a full replacement sync?

olivasmithContributor ⭐️⭐️

Seeking Guidence To Visualize Complex Data Trends and Integrate Them with Gainsight

Hey everyone!I am working on a project where I need to visualize some pretty complex data trends and ensure that the insights are integrated seamlessly with Gainsight. The goal is to make the data not only understandable but actionable for our customer success team and stakeholders.For those of you who’ve worked with intricate datasets, what types of visualizations have you found most effective in presenting large sets of data in a clear, insightful way? I am also curious if anyone has tips on building dashboards or custom visuals that align with the data-driven processes in Gainsight. I have been through these resources/articles https://www.gainsight.com/blog/gainsight-data-architecture-explained/ Power BI Architecture, however, they are quite useful but I wanted to learn more from community members.Additionally, how are you using Gainsight’s integration capabilities to ensure that these insights are directly connected to customer health, renewals, or proactive outreach? Any best prac