Currently, exclusion rules are not supported for Gainsight PX Engagements, and as a result, it is recommended that when seeking to exclude a specific audience, we do so at the user or account level, however, this can become quite messy and tedious to maintain when seeking to exclude a large audience.
Use Case: Generate biannual NPS Survey targeting 25% of users, and exclude respondents from selected engagement(s) (e.g. previous 2 NPS engagements).
- We’d like to accomplish this via exclusion rules, but in the absence of exclusionary rule criteria, we would instead need to restrict the audience by manually entering the email address of each respondent of the previous surveys. As noted above, this is a pain to maintain and in addition to being inefficient, presents unnecessary risk of user error/error in transcription.
