Archived ideas

Had someone DM me today that seems to be a scammer. There was no way for me to report this to CMs?  

Hey!So it looks like the Report PM feature is enabled on my home forum and was on for inSpired, but isn’t enabled here for some reason.Any chances of the light switch being flipped on? :D

Thinking of 'upgrade-style' badges: I'd like to be able to let one Badge supersede the other. For example, if you have provided an answer for 1.000 topics, the badges for answering 300 and 500 topics become irrelevant. The easiest way it could work, is: for each badge, you would be able to set a maximum amount of comments, topics and answers. The use case is to prevent a huge bunch of badges cluttering up the profile page of our active users. I know, it's not the most urgent change. I just hope it's a relatively easy one.

Wouldn't it be more logical if the order of moved topics or replies would be based on relevance instead of chronologically? At this moment it's not possible to move new reactions/topics to older ones. A moved topic/reply will change to a topic in an existing topic, and the original topic changes to a reply below.

Hi all, I would be nice to be able to export an excel from one specific topic. By this i mean: List of all replies from one specific topic and see: who wrote what (name, mail address, customer number, reaction, rank) Why do i want this? For example: I have a topic on my community were people can apply for something. I want to have a list in excel so i can e-mail al of them And now i have to make a list manually and check over 100 accounts to get their mail address Takes a lot of time!

Having a translation option in the text fields would greatly benefit our company's global customers, enhancing adaptability.

Hello, I was recently creating a new Horizon Rule and finding some trouble in troubleshooting the rule because the execution records that I downloaded had comments in full HTML. It would be easier for me to review the rule results from a test run if the Comments section was in plain text. Best,Ben Wanless

Enable the Bot speech bubble to be configured to show only once - or better still make it’s appearance definable through Audience logic.

We have a user who is trying to update the CTA Status from Cockpit and get’s a pop whenever the CTA is updated.Now the user wants us to shorten the amount of time it appears or don’t stack them on top because then they can’t continue to work on updating CTA status. https://share.getcloudapp.com/4guK7m9m   

As an Admin, I need to concatenate a URL field with a web address, an ID field, and the additional character /view so I can surface a usable SF URL to end users on the c/r360 so they can easily navigate to the Relationship page in Salesforce.  Current status: In Data Management, when creating a calculated URL field, I can only add the web address and the ID, but there is no place for and additional string to be added.Work around: We have a rule populate the field

Often when CSMs are using Gainsight Assist in Outlook, they are emailing back and forth with a customer within one email thread. The thread in Outlook ties the conversation together well for quick reference for a CSM. Currently, when emails in one thread in Outlook are created as Timeline Entries in Gainsight, they are created as individual entires. The entries aren’t tied together in a thread within Timeline which adds a lot extra time for CSMs to keep one conversation all connected in Timeline. It’s not a fluid experience and impacts efficiency. How can we improve the experience of having threaded emails tie to one Timeline Entry in order to improve CSM efficiency and improve visibility of a whole conversation ?Many thanks!

Would you consider creating a “Delay Send” button for a CTA Activity? The purpose would be to Log the Activity on a future date. We keep track of Engagement Type activities and our CSMs are held to the criteria set.   

Idea: would it be possible to add additional link style options in the new email template builder?Some ideas include:text decoration (ex: style = none) so we could remove the underline that appears by default target (ex: target_blank)Another thing that would be very useful would be able to put a # in a link so we could remove the “download” option from certain images. Sometimes we don’t want to link an image anywhere, and the link tool doesn’t allow a null link. 

Now when you have multi-product community I found that when new idea is raised I would like to see the related product, for example in Recently active feed. With that I dont have to open and read the idea what is not related the product(s) we are using. I am sorry to say but I am not interested all the products what you have 😃 Please look screenshot, I wish the related product can be seen there as well. 

In Gong, we can see that the actual attendees are listed. In Gainsight’s equivalent Timeline Activity, we see all invited attendees, regardless of whether or not they attended. This will prove to make any sort of automation around EB or Champion Engagement inaccurate and troublesome. Is this being worked on?

Instead of needing to create another CTA or reporting for Sponsor Tracking it would be great if users could turn notifications on or off in the “Event subscriptions” section of “my settings”. This would allow people to get notifications how they want instead of adding another CTA, when typically these are truly just notifications to the CSM. 

Hi Team,   I have a feature request from users - “In Adoption explorer for “Analytics with Gainsight Milestone” we allow only Date as a dimension but users are looking to add other dimensions for generating the charts. As of now we don’t allow this but can we consider this as an enhancement and provide the opportunity where users can add the required dimensions too.”   Thanks, Prathap

We would like the ability to add sub-tabs to better categorize information in Gainsight. 

Currently, while trying to migrate fields on a object, by default all fields are selected without an option to deselect all the fields. It’d be great if there is a button to select/de-select all fields in one go.

For the Survey section of the C60 the date range defaults to last 365 days. We typically only do a NPS survey once a year, so it would be more helpful to us if we could default the date range to the last 3 years to be able to see a wider range of survey data. The user must go in and change this to see the surveys from the previous year and it will reset back to 365 days even if they do change it.

Would like to be able to add a Logo to the Customer Journey Widget that displays our Customer Lifecycle to end users so that they know what the Stages at the bottom of the widget mean. It could be a pop out on the widget with information such as text with the Stages and a description of each.