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7315 Topics

AloContributor ⭐️⭐️

Additional CSS classes outputted on html elements for flexible styling

I’m currently styling the Insided platform and noticed that in the raw html there are very few css classes which could be used to hook custom styles into. Therefore my suggestion is kind of two-fold; As a default, output more class names for all the elements on the page Allow for custom css class names to be set against items in control, and against custom page elements In more detail; 1. If we look at the following source code for the knowledge base category output on the homepage, there is nothing differentiating the different categories in the <li> elements. Even if it included an FAQ section id or something, we could style each in a different way - perhaps a different background or title colour etc. It’s a similar situation for other items that are outputted - adding in a topic id, section id etc would be extremely useful to style those differently if necessary. At the top level of the html, user information as class names would be useful in the <body> element

Chris AndersonHelper ⭐️

Add support for "Product Update" post type as a filter in Zapier New Topic trigger

I don’t see a way to trigger a Zap currently from a Product Update post. Ideally we’d like to automatically forward Product Update posts into a specific slack channel.

john2Contributor ⭐️

Zapier Trigger: Assign Badge

It would be super helpful to me if there was a Zapier trigger for when a user is assigned a badge or role. Would love to be able to sync badge status from InSided to our Salesforce contacts.

A

Anonymous

Allow Zaps to apply to more than one content type and category

Love using inSided with Zapier, but a pain is that zaps have to be defined for every content type and category individually. This creates a ton of extra work. Would love to see options to either select some or all of a content type or category and have in a single zap.Example:Trigger: New topic liked in inSidedAction: send notification to a specific toolCurrent:Step 1: Select content typeStep 2: Select category Step 3: Repeat a thousand times over and over for each of these combinations until your brain is numbFuture:Step 1: Select relevant or all content typesStep 2: Select relevant or all categoriesStep 3: Your done hurrary!!! And if I’m missing something and the future is in fact possible -- please let me know.

OnomatopoeiaHelper ⭐️⭐️

Integrate Staging with Zapier

It’s not currently possible to integrate Zapier with the InSided Staging environment as the API key from staging is invalid. This means for users (like me) with complex SSO set ups, it’s impossible to test new Zapier integrations without impacting end-users of the community.

timcaveyHelper ⭐️⭐️

Auto deleting inactive members to protect against spam signs ups

Hi peeps and a very happy new year to anyone that sees this. Below is the transcript of an idea posted to me by one of our top volunteers. It outlines a mechanic within Insided to prune inactive community member accounts. Their reasoning is to protect against sleeper cell spam accounts who try to navigate the anti-spam detectors. I can also see a value in this with keeping an accurate idea of community member size. It could be modified so that any account about to be deleted could get an automated PM to check if they object to this. That will help retention. Idea welcome! I've just recently had another possible feature idea for inSided to consider. It's kinda related to anti-spam measures, but in some ways could also be useful for privacy as well.This forum seems to have a huge number of sleeper accounts, either created by spammers or by legitimate users who created an account but never used it. I'm curious to get your thoughts on this as well.What would you think of having the ab

AliyaHelper ⭐️

Pre-moderation Rules by role (custom role)

Original discussion was here We use Single Sign-on and we classify users by the type like customers, partners and guests (those who are neither customers nor partners in our system) and we would like to premoderate only these posts submitted by guests and turn it off for all other roles (we use custom roles for that.

alizeeVIP ⭐️⭐️⭐️⭐️⭐️

Allow multi picklist and field labels to be editable within CSQL Description

HeyAs part of our CSQL implementation, we want leverage the Description field built-in capabilities to parse CS profile information over to SFDC.But we can’t because:We cannot rename field labels of the fields we bring in. For example “Current Score” (for Current Health Score) is not explanatory for Sales. We should be able to rename labels like we are in other areas of the platform. We cannot re-order the fields in each category (they are displayed in the order they were added, which may have been alphabetical but it doesn’t make sense) We cannot leverage - drumroll - multi-select picklists in the description (why? We could very well display them as they are displayed in reports with semi-colon separators). Our customer profile is made of quite a lot of these multi-select picklists so we need to be able to leverage those. Asking for these to become a thing! ThanksA

nburkeHelper ⭐️

Gainsight Assist Gmail PlugIn to include Sentiment

It would be ideal if there was an option to include a sentiment record when using the Gainsight Assist Gmail Plugin. We use Gmail to send our emails as there are limitations within Gainsight that prohibit us from formatting emails the way we prefer and since the plugin allows us to choose the R360 account or even the C360 account, it would be great if we could record sentiment at the same time.

hardik_motaHelper ⭐️

Associate multiple contacts in the email assist task

Hi Team, Is there any possibility to associate multiple contacts to the email assist task, automatically ? Customer wanted to see if there's a way to list out the names or emails of the contacts in the "comments" section. Customer was able to get one contact in the comments section via rule, but that that didn't help given they have 6. Currently, we can associate one contact to have it auto populate as seen in this doc but the customer is looking for a way to populate as when they get to the tasks they don't know who to send to. Reason : Reps who are working on a renewal, they dont know all of the contacts by name. So, they have to go into salesforce to look up the contacts to add to the email assist (which takes just as long as drafting an email). I understand that it can only default to one contact, but I'd like to be able to better showcase the list of clients that are available for that particular account. Is there a workaround for that ?

JeppePeppeHelper ⭐️⭐️

Custom page as a Asset Library?New Idea

It would be great to be able to create a custom page and host images, assets, videos etc. It would create an amazing work flow and make it easier when working on new HTML/CSS elements. My usecase:I use the HTML widget for everything. And with that, I usually combine a brand image, or SVG-icon. Today we have uploaded all our assets into a article draft on the community as a quick fix. But it would be amazing to have a dedicated Asset library live on the community to host images, SVG-icons and such.

6

JohnkHelper ⭐️

Option to report Gainsight Community members who are hacked or fake/scammers

Had someone DM me today that seems to be a scammer. There was no way for me to report this to CMs?

Blastoise186Helper ⭐️⭐️⭐️

Enable Private Message reporting on the Gainsight Community

Hey!So it looks like the Report PM feature is enabled on my home forum and was on for inSpired, but isn’t enabled here for some reason.Any chances of the light switch being flipped on? :D

DitteHelper ⭐️⭐️

Link icon to open to same post on front end, from control

While we can open a topic starter post on the public community through a link icon on the topic in control, we don’t have that same opportunity per reply. I’d like to have an opportunity to open each reply in a topic directly to that reply on the front end. Currently, in order to find the same reply on the front end, we have to do the following:click the reply number take the link from control after .com/<rest of link> open a topic on the front end copy and paste the <rest of link> over the current browser link hit enterIt would be much easier and a lot less clunky to just have a ‘open this reply on the front-end in a new window” icon, like we have with topicsCheers,Ditte

LarryGainsight Employee ⭐️

Archived content

How Do Community Points, Ranks, and Member Invitations Work?

The community uses a points-based ranking system with 11 levels earned through replying, posting, and liking content. Community Managers can also invite contacts to join the community or a specific group via CSV import through the Control panel. New members can orient themselves using the community's categorized topic areas and best-practice posting tips. ## How to Earn Points There are 3 activities that earn you points: - **+20 points** for replying to someone's post; **+30 points** if your reply is marked as the best answer - **+15 points** for creating a new discussion or Idea post - **+1 point** for liking a post or up-voting an Idea; **+2 points** for receiving a like Earning points and reaching new badge levels can lead to prizes such as Gainsight swag, gift cards, and other surprises. **Important caveat:** Points alone do not determine rank advancement. A combination of the number of qualifying activities and total points within a given range both count. Rank changes do not

JurgenHelper ⭐️

Superseding Badges

Thinking of 'upgrade-style' badges: I'd like to be able to let one Badge supersede the other. For example, if you have provided an answer for 1.000 topics, the badges for answering 300 and 500 topics become irrelevant. The easiest way it could work, is: for each badge, you would be able to set a maximum amount of comments, topics and answers. The use case is to prevent a huge bunch of badges cluttering up the profile page of our active users. I know, it's not the most urgent change. I just hope it's a relatively easy one.

RiinaContributor ⭐️⭐️⭐️

Unify Community Manager / Administrators primary role user rights

In our community the Community Manager is also the main Admin for the community. I assume that this is the case for many others too :) I've noticed that in the control environment some features are restricted only to admins or community manager primary roles. One of these is the phrases tool. What this causes is that I need to switch my account between different primary roles depending on what I need to do from the control environment. Small but somewhat annoying thing 😃 I suggest that at least the phrases tool would be opened to both user roles in the control environment like it already is on front-end.

JasonTMTContributor ⭐️⭐️⭐️

Being able to see someone else already typing in the frontendOpen

We have approximately 15000-20000 active users who contribute in topics on a daily basis. It would be really convenient for them to have the option of spotting whether another user is already active/typing in the same topic. Especially handy for our Super Users who try and help as much as possible. Sometimes we'll type an answer even though someone else has already posted theirs, but we weren't able to see that the topic was already being processed by someone else. Related to this idea: Ability to see who else is working on a question or looking at a question in the backend, or see when someone is typing in the frontend | inSpired (insided.com)

6

MoniqueHelper ⭐️

Changing the order of moved topics/replies

Wouldn't it be more logical if the order of moved topics or replies would be based on relevance instead of chronologically? At this moment it's not possible to move new reactions/topics to older ones. A moved topic/reply will change to a topic in an existing topic, and the original topic changes to a reply below.

RodionHelper ⭐️

Add "reason of editing" field

Is it possible to add an ability for mods to add visible for user reason of his post editing? (see the screenshots of what I mean). It is really friendly for a user.

TanjaHelper ⭐️

Export data from one specific topic

Hi all, I would be nice to be able to export an excel from one specific topic. By this i mean: List of all replies from one specific topic and see: who wrote what (name, mail address, customer number, reaction, rank) Why do i want this? For example: I have a topic on my community were people can apply for something. I want to have a list in excel so i can e-mail al of them And now i have to make a list manually and check over 100 accounts to get their mail address Takes a lot of time!

GameChangerAdminGainsight Employee ⭐️

Archived content

Prioritizing Product Feedback from our Customer Community

PLEASE NOTE :➡NEW IDEA STATUS DEFINED HEREPLEASE IGNORE BELOW CONTENTAs a Gainsight customer, you know we take your feedback seriously. Every month, we release new features and enhancements, largely based on the product feedback everyone shares here in the Community. Of course, we can't act on every suggestion, but we do our best to listen and understand your needs, and prioritize new development accordingly. Our Community Manager meets with our Product team on a monthly basis to review popular Community Ideas.These are the Idea statuses you'll see on Community, and what each one means:No Status: default status for all new posts. Acknowledged: our product team has reviewed the request, but we’re not prepared to take action yet. We aim to revisit Acknowledged posts with the most votes every 6 months. Under Consideration: our product team has added the request to the roadmap for sometime w/in the next year. We aim to revisit Under Consideration posts with the most votes every 6 months

Alistair FIeldExpert ⭐️

Archived content

inSided Community Job Board LAUNCHED! 🚀

inSided Community Job Board LAUNCHED! 🚀News

Are you hiring?Maybe you are looking for your next Rockstar 👩‍🎤 Community Manager, a stellar 🌠 Community Content Creator or even an experienced leader to drive your Community Strategy to the next level ➕. “You can dream, create, design and build the most wonderful place in the world…but it requires people to make the dream a reality.”– Walt Disney Due to popular demand we are now providing a space on our inSpired Community to allow customers, prospects and any community professionals to post global job opportunities, the inSpired Job Board.If you have any questions, please let me know! I look forward to seeing your posts.

YoeriGainsight Employee ⭐️⭐️⭐️

Archived content

Create a News categoryHow to

The 'News' category can best be described as a communication and information sending category for your company. Do you have a big company update or news to share with your customers, some thought leadership, or inspiration in general? You likely want to post it in a News category. This category type has the following characteristics:Only moderators, community managers and administrators can create topics in this category The default sorting order of this category is set to ‘Newest first’ - this will sort the list after latest published content and not after latest activity (this excludes sticky topics which will always be on the top) Registered users and super users can not post topics in this category, if you want to add a topic of your user to this category you can do so by moving the topic in the Control environment How to create a news categoryCreating a news category, or converting a default category to a news category, is a piece of cake:Go to Control → Platform → Community Eith

DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️

Content Moderation Filters for Closed and Sticky TopicsNew Idea

Similar to whether or not a best answer is marked, I’d love binary filters in the Content Moderation Control view for both Sticky and Closed topics. Use case is to answer the questions of 1.) how many? and 2.) which topics are toggled as sticky and/or marked closed for replies.

2

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