Hello all,

This time, we are tipping our toes into the world of Digital Customer Success careers.

And the captain as we set sail on this topic is none other than @Jbarker, Senior Director of Digital Success & Community at Alteryx. 

Jordan is also a trailblazer who recently clinched the Digital Customer Success Disruptor Award at Pulse US’23! 🔥

Now before I let my excitement get the best of me, let’s get into the golden nuggets of wisdom he’s shared for building a career portfolio in DCS.

Summarising his suggestions:

1. Balancing Act: Being part of the DCS team, CSMs should ideate, build & iterate b/w Digital & human-first interactions & programs 
2. Multi-disciplinary Expertise: CSM’s should build strong ties with community, content creation, marketing, UX and UI.
3. The Power of Synergy: Have a diverse understanding of how a CS + go-to-market engine operates together, so you can take on more diverse roles in the future.

I know we have a lot of DCS practitioners & enthusiasts here, would love to hear from you:

In your experience, how do you strike a balance between digital & human interactions in DCS?