Product Updates

The patch release includes enhancements across Timeline, and Journey Orchestrator.IMPORTANT:The Control Email Open Tracking with Recipient Consent feature is available to all customers from August 28, 2026 The features below are available to EU customer from August 28, 2026For more detailed information on each of the features below, refer to the CS Release notes here Enhanced Microsoft App Permissions for AI Follow-UpGainsight has updated the Microsoft app permission for AI Follow-Up from Read all users' full profiles to Read all users' basic profiles, following the principle of least privilege.For more information, refer to the AI Follow-Up and Auto Email Capture Admin Guide article. Retro-Link Attendee Email IDsTimeline automatically links external attendees previously logged as email IDs on historical activities to their corresponding Company Person or Relationship Person record upon creation of that record.For more information, refer to the AI Follow-Up User Guide article. Improved Email Logging for Long EmailsGainsight supports logging emails that exceed 131,000 characters to Timeline. Previously, emails exceeding this limit were discarded. Such emails are now truncated and logged.For more information, refer to the Gainsight Assist Chrome Plug-in User Guide and Gainsight Assist Outlook Add-in User Guide articles. Timeline API: Additional Context Types for Activity LoggingThe Timeline API now supports CTA, Success Plan, and GS Opportunity as additional context types for activity logging, alongside the existing Company and Relationship contexts.For more information, refer to the Timeline APIs article. Control Email Open Tracking with Recipient ConsentAdmins can control whether Gainsight tracks when recipients open their emails and give recipients the choice to decide for themselves. Previously, Gainsight tracked email opens for all recipients by default with no option to restrict or opt out.For more information, refer to the Email Template Builder article. 

Two new features give community managers better visibility into moderation activity and help members tag content accurately with less effort.Here's What's NewView Moderation Activity in the New Moderation DashboardThe Moderation Dashboard gives community managers a dedicated place to review moderation activity across their community, covering both human moderator actions and decisions made by the AI Moderation Agent.The dashboard surfaces two distinct sets of data: AI Moderation Agent outcomes: Counts of content Moderated, Approved, Trashed, and Pending within your selected date range. These figures reflect AI agent decisions only and require the AI Moderation Agent to be enabled. All-Time Moderation Totals: Cumulative counts since your community launched, across all moderators (human and AI combined). These totals are not affected by the date range filter.  For more information, refer to the Moderation Dashboard article.Improve Content Discoverability with AI-Assisted TaggingTag Assist uses AI to recommend relevant tags as members create posts, reducing the effort required to tag content accurately and keeping your tag taxonomy consistent over time.As a member drafts a post, Tag Assist analyzes the content and surfaces suggestions inline, drawn from your community's existing tag library. Members stay in full control: suggested tags can be accepted, ignored, or replaced with their own.For more information, refer to the Configure AI Tags article.A Note on Recent Label ChangesAs part of the Threaded Replies update released earlier, you may notice two small label changes in the community interface. The functionality behind both is unchanged: Upvote on ideas now appears at the bottom of a post alongside other actions, rather than at the top. Subscribe has been renamed to Follow on posts and ideas. These are intentional UI updates that shipped with Threaded Replies. No action is needed on your end.Getting StartedBoth features are available in your community now. To access the Moderation Dashboard, navigate to Analytics in Customer Communities Control and selection Moderation. Note: AI outcome data is only visible when the AI Moderation Agent is enabled. Tag Assist works automatically when members create posts. No additional configuration is required to surface suggestions. 👉 Check out the Release Notes for more details.💬 Have questions or feedback for ​@Larry? Drop a comment below — or better yet, ask our new AI!

Community members can now download all personal data held in their account directly from their profile page, fulfilling the right to data portability under GDPR Article 20.Here's What's NewExport personal data with one clickThe new Download My Data button compiles a complete data package for the member, including profile information, posts and contributions, private messages, and attachments.How to Download Your Data Click your profile picture Click Settings Select the General tab Click Download My Data For more information, refer to the Manage Your Profile and Account Settings article.👉 Check out the Release Notes for more details.💬 Have a question for ​@deepan? Drop a comment below!

Microsoft recently introduced a new Teams admin setting that impacts applications accessing meeting transcripts through the Microsoft Graph API.The setting is off by default and will prevent AI Follow-Up from accessing Microsoft Teams meeting transcripts. We recommend checking this setting if your users are experiencing errors with AI Follow-Up activities based on Microsoft Teams transcripts.Action Required: If your organization uses AI Follow-Up with Microsoft Teams, a Teams admin needs to enable Transcript API access: Teams admin center → Meetings → Meeting settings → Transcript API accessFor more information, see Microsoft's documentation. If you have any questions or need further assistance, please contact Support.

If you educate learners in more than one language, you've probably noticed the gap: your training site is localized, but the some of the emails Skilljar sends: password resets, verification links, and invitations, don’t always show up in their preferred language. Skilljar now sends four key account emails in your learner's language instead of defaulting to English:Password reset Email verification Email change confirmation Enrollment and domain invitationsLearn MoreThis feature is on by default. As long as your training site lists the languages you offer, these emails will automatically send in each learner's preferred language. See below for how our system decides which language to use. How Skilljar Chooses the LanguageSkilljar’s system picks the language for each email using the first of these it recognizes:The learner's saved language preference: This functionality was released earlier this year and allows your learners to choose their preferred directly on your training site. Once set, it's remembered and used in the localized emails listed above. The language they're actively using on your site: This only applies to the email change confirmation, since that's the one email sent while the learner is browsing. Your organization's default language: The primary language in the priority order you established when you set up your languages. This is the fallback when the first two aren't available. What's Not ChangingCourse emails: Registration confirmations, completion emails, and VILT reminders are not part of this release and behave exactly as they do today. No additional email changes: These are Skilljar-provided translations of the standard email templates currently available. Release NotesHelp Article

Since its release into beta, the Skilljar MCP server has been available in CLI tools like Claude Code and Cursor. Starting today, OAuth support unlocks usage in Claude.ai (web and desktop), ChatGPT, Copilot, and Gemini.What is OAuth?OAuth (Open Authorization) is a secure sign-in standard. For you it means you connect Skilljar to your AI assistant by logging in with your Skilljar account, rather than copying API keys.How to connect:Add https://mcp.skilljar.com/mcp as a connector in your AI assistant of choice, sign in with your Skilljar account, and approve access. No keys to copy, Skilljar registers itself automatically.What's supported:Claude.ai web and desktop: Pro, Max, Team, or Enterprise plan ChatGPT: Plus, Pro, Business, Enterprise, or Edu plan Microsoft Copilot (via Copilot Studio) Google Gemini CLI and Gemini Enterprise (partial support)On Team, Business, and Enterprise plans, a workspace admin typically needs to add the connector before individual users can connect. Visit the individual support articles for specific tool setup.Help Article with Technical Setup  Not sure where to start? ✨Browse ready-to-use prompts for the Skilljar MCP, and every other Gainsight MCP, in our new MCP Library. We will be adding additional prompts and skills as we add new endpoints, so check back soon! Just some of the things you can do with Skilljar MCP once connected:Create courses with HTML lessons from a single prompt Update lesson content, title, or order Enroll learners via group or email Organize learner groups conversationally Translate courses into any languageAlready connected via the earlier setup? Your existing connection will continue to work. When you're ready to switch, remove the old API credential, reconnect via OAuth, and revoke the old credential from your Skilljar dashboard.Full Release NotesGet Started    

When we launched the Skilljar + Gainsight CC integration earlier this year, it connected your Academy and Community into one experience—unified login and navigation, education widgets on community pages, and federated search. These updates take that foundation further and make the integration work for more of your users.Federated Search on Classic Catalog PagesFederated search now works on Skilljar's Classic Catalog Pages, not just modern Builder Pages. When added, the search banner replaces the hero banner on Classic Pages and delivers the same unified search experience, pulling results from both Skilljar and Gainsight Customer Communities in one place.Learn MoreAdding Federated Search to Classic Pages is done in Domain → Display SettingSkilljar VILT Event Widgets on Community PagesTwo new widgets are now available in the Community widget library under the Education category, right alongside the existing Skilljar Course and Learning Path widgets. These are purpose-built for virtual instructor-led training (VILT) events:Upcoming Events: Promotes events a user hasn't registered for yet, helping drive discovery and enrollment directly from Community pages. Registered Events: Reminds users about events they've already signed up for, keeping attendance top of mind.If you're running live training alongside on-demand courses, these widgets let you surface that content where your Community members are already spending time. Admins can add them to any Community page, just like the existing Education widgets.Learn More(Left) Widget to register for upcoming event, (Right) widget for registered eventSkilljar Widget Configuration ImprovementsWe've cleaned up how admins configure Skilljar content widgets in Community. The configuration panel on the right side of edit mode has been reorganized so all options are grouped more clearly in one place, making it faster to find and adjust settings.We also updated the copy on course tile toggles to make the labels more self-explanatory. Default settings are set to show everything, and admins can untick options to hide specific elements from the widget tile. These changes apply across all widgets that display Skilljar content, including enrolled Courses and public Learning Paths.Learn MoreImproved Skilljar widget configuration in Gainsight CCSearch reaches more pages, Community features live Skilljar training, and setup takes fewer clicks. If you’re already using the integration, let us know what you think! Getting StartedRelease NotesHelp ArticleGot questions? Drop them below 👇

Nine out-of-the-box Community Dashboards are now generally available, five of them have been enhanced with deeper analytics, Profile Field Mapping now supports all CS objects, and Idea Export v2 now delivers complete, all-time vote counts.Here’s What’s NewNine Out-of-the-Box Dashboards Generally Available on August 27thAll Gainsight CC customer will have access to nine purpose-built dashboards covering community activity, customer engagement, Q&A trends, and more. Each dashboard includes modern visualizations and a built-in KPI reference guide. The full set includes: Audience Dashboard Content Dashboard Engagement Dashboard Product Feedback Dashboard Q&A Dashboard Self-Service Dashboard Subscription Status Subscription Trend User Dashboard Navigate to Analytics > New Dashboards to get started.Enhanced Dashboards with Deeper Drill-Downs and Trend DataFive dashboards have been updated with new widgets, trend charts, and drill-down capabilities.Q&A Dashboard: New trend charts for questions and answers over time, plus widgets for unique questioners and best answer contributors. A new role breakdown chart shows the split between peer and employee contributions.User Dashboard: New drill-downs on registrations, posts, and reactions let you click through to individual user details. A new Active Users KPI captures anyone who posted or reacted in a given period, and three new trend charts track total active users, users with at least one post, and reaction-only users.Content Dashboard: New view breakdowns by category, content type, and group, plus a total topic views scorecard. A helpfulness votes split chart and post drill-downs round out the updates. Popular Categories and Popular Topics tables now include IDs.Subscription Dashboards: A new scorecard and trend chart track Events page subscriptions, with drill-down into individual subscribers and unsubscribers.Map Any CS Object to Community User ProfilesProfile Field Mapping now supports all available CS objects, including all standard and custom objects. Community managers can pull in data from any part of the customer record in CS, making community profiles richer and more useful for personalization and segmentation.Complete Vote History in Idea Export v2Idea Export v2 previously only included votes cast from January 1, 2021 onwards, which could cause discrepancies between exported totals and what appeared in Control. Exports now reflect the complete, all-time vote count for every idea. The previous "Historical Date Limits" note has been removed.Getting StartedDashboards are available now at Analytics > New Dashboards in Customer Communities Control. Profile Field Mapping is configurable from the User Profile Fields Mapping settings in Control. The Idea Export fix is applied automatically with no configuration required.Thank you to ​@leah.breen and ​@tiffany.oda for contributing great ideas that led to these enhancements! Idea links: Add “Total Views” Summary to the Content Dashboard in Analytics & Aggregate dashboard component for Content Helpfulness Score👉 Check out the Release Notes for more details.💬 Have a question for ​@Aleksandra ? Drop a comment below!

Our July release is here and it revolves around something simple: you should be able to get the right context, act on it quickly, and understand whether those actions are making a difference.That starts with giving AI more of the context already available in Gainsight. It continues by making it easier for you to take the next step from the same conversation. And for admins, it means new ways to build, manage, and measure customer programs without losing control over how they are configured.Here are the highlights: Bring More Customer Context into Your AI Workflows Gainsight MCP can now work with more of the information already in your Gainsight instance, so you can ask questions in your own words and get answers that make sense for how your organization works.It can now reference eligible Gainsight reports to understand your internal terminology and retrieve the right data for your question. It can also add fields or filters, change unlocked filter values, and remove unlocked filters that don’t apply.MCP can also use the Company and Relationship filters configured on your Gainsight Home to understand what “My Portfolio” means for you. When you use that phrase in a question, it automatically applies your filters and returns the Companies or Relationships that fall within your portfolio.From there, you can find the right people within those accounts. Ask for contacts associated with a Company or Relationship and narrow the results by details such as role or title.For more information, refer to the Set Up Gainsight CS MCP Server Integration article.Move from Customer Questions to Customer Actions Finding the right information is only part of the job. You also need a clear way to act on what you learn.Copilot and the Gainsight AI Agent in Slack now support Relationship data in addition to Company data, meaning you can ask questions across Companies and Relationships from Copilot, R360, or Slack. From there, you can create or update Timeline activities, CTAs, Success Plans, and Tasks directly from the conversation.For a CSM, that could mean investigating an account, understanding what needs attention, and recording or assigning the next step while the context is still fresh. The result? Less switching between different areas of the platform and less distance between finding an insight and acting on it.For more information, refer to the Copilot Overview article. Give Admins a New Way to Work with Configurations The Gainsight Admin CLI gives Super Admins another way to understand and manage supported configurations. After connecting an AI agent with tool-use capabilities, such as Claude, you can describe what you want to review or change in plain English. The agent then selects and runs the appropriate CLI commands before returning its findings or confirming the changes it made.For example, you could ask the agent to:Summarize configurations Document an instance Identify possible gaps or redundancies Propose an approach for a new processAdmin CLI currently includes read and write capabilities for Data Designer Templates, Data Management, and Journey Orchestrator. At the same time, it provides read-only access for Connectors, Rules Engine, Scorecards, and Reporting.For more information, refer to the Configure Admin CLI article. Create the Starting Point for a JO Program with AI A new Journey Orchestrator program often starts with a general idea of the experience you want to create. Build with AI gives you a faster way to turn that idea into a structured first draft.Describe the journey in your own words, whether you’re planning an onboarding program, renewal outreach, a re-engagement campaign, or a product adoption journey. The assistant then draws from resources already available in your instance, including published programs, email templates, surveys, segments, and out-of-the-box best-practice templates, to recommend a program structure.From there, you review the audience, sequence, selected assets, and program steps, and then make any changes the journey requires.Note: Build with AI won’t publish the program for you, and unsupported elements such as Evaluate steps or conditions still need to be added manually. You remain in control of the final experience and decide when it’s ready to publish.For more information, refer to the Create Programs Using Build with AI article. Measure Whether JO Programs Change Customer and Business Outcomes Open and click rates can tell you whether someone engaged with a message, but they don’t show whether anything changed for the customer or the business. Program Goals give you a clearer way to connect a newly created JO program to a measurable result.Admins can define goals based on changes in Company or Relationship data, such as an improved Health Score, a lifecycle stage change, or an updated renewal date. They can also map a financial field, such as Annual Recurring Revenue, to participants who meet the goal.Once the program is live, the Goal Completion and Financial Attribution views in Program Analytics show whether participants reached the intended outcome and the value associated with those results, helping teams move beyond asking whether someone engaged with a message and truly understanding whether the program contributed to a meaningful change. For more information, refer to the Configure Program Goals article. Update Execution Schedules without Starting Over Once a program goes live, its timing may still need to change as regional needs, internal schedules, or communication plans evolve. Admins can now make those updates directly within an active dynamic program by changing the execution days, time range, or time zone for email and action steps. They can also add an Action Execution Schedule even if one wasn’t configured before the program was published.The rest of the journey stays in place, which means teams can adjust when messages and actions go out without stopping, cloning, or rebuilding the program.For more information, refer to the Program Elements article.Explore the Full Release There’s more in the July 2026 release than we could cover here, with additional updates to AI Cheat Sheet, Customer Goals, Group Send, Spaces, Timeline, reporting, security, and other areas of Gainsight CS.Dive into the full July 2026 release notes for all the details, or watch the webinar for a closer look at some of our biggest updates. 

This release brings updates to Query Builder, Path Analyzer, and Badge Icon engagements. Query Builder now goes beyond cohort analysis, letting you define custom metrics and apply formula-based calculations directly in PX without exporting data to an external tool. Path Analyzer adds two new time-based metrics to help you understand how long users take to move through a path. And Badge icon engagements now support displaying custom images in their original shape and aspect ratio.Here’s What’s NewQuery BuilderA new Metrics experience alongside the classic Cohort viewQuery Builder now includes two modes: the new Metrics experience and the existing Cohort view. Switch between them depending on the analysis you need. Both are accessible from the same place.Pre-built PX metrics for fast reportingSelect from a library of standard metrics such as new users, active users , total events and more to build reports quickly without starting from scratch.Custom metrics using aggregate functions and filtersDefine your own metrics using Sum, Average, Count, and other aggregation functions applied to user attributes, account attributes, or custom event properties. Refine any metric further using filters on events, user attributes, account attributes, and custom event properties to zero in on exactly the data that matters.Formula builder for combined metricsCombine multiple metrics using standard mathematical operators (+, -, *, /, %, ^, and parentheses) to create aggregate metrics that reflect your specific business needs.Easy to read query formatQueries are now presented in a structured, readable format so it's easier to understand and validate what you've built, especially for complex calculations.View results directly in dashboardsComputed metric values are available for use in dashboard widgets, so your analysis is always just a few clicks away from your reporting views.Path AnalyzerSee how long users take to move through a pathPath Analyzer now shows two new time-based metrics to help you understand user progression. Hover over the connection between two nodes to see the average time users take to move between steps. Hover over any node to see the average time users take to reach that step from the previous node.Badge Icon ShapesDisplay badge icons in their original shapeThe Badge icon trigger type now supports displaying custom images in their original shape and aspect ratio, instead of cropping them to a circle. Enable the Preserve image shape setting on any badge engagement to maintain the original shape. New engagements have this setting on by default; existing engagements retain their current behavior.Getting StartedThe enhanced Query Builder is available in your PX account now. Open Query Builder and select the Metrics option while creating a report to get started. The existing Cohort experience remains accessible from the same view. Path Analyzer time metrics are available on any existing path report with no additional configuration. Badge icon shape settings are available in the engagement editor under the Badge trigger settings.👉 Check out the Release Notes for more details.💬 Have a question for our team? Drop a comment below!

This release brings four enhancements that make community conversations easier to follow, give admins more control over moderation, who sees what, and give developers more flexibility in how they configure connectors in Developer Studio.Here's What's New Threaded RepliesTopic pages now support threaded replies, so related exchanges stay together and multi-thread discussions are easier to follow. Users can reply directly to any L1 or L2 reply, up to three levels deep. Key capabilities include: Dual reply editors that appear at the top of the thread and inline as users scroll Expandable reply input that grows as you type Paginated nested replies with a "Show more replies" option (up to 20 per page) Fixed oldest-first sort order for L2 and L3 replies The Control view has also been updated to mirror the destination view, with topic metadata and moderation controls moved to a sidebar for easier cross-referencing.Threaded Replies are optional. To enable them, turn on the toggle in Customer Communities Control.For more information, refer to the Threaded Replies article.Moderate Directly from the Topic PageAdmins can now moderate directly in the community, without switching to Control. Actions include closing a topic, marking a reply as spam, trashing a reply, highlighting a reply, and sending a Moderation Notice. For more information, refer to the Moderation article.Widget Personalization: Renamed and RefreshedThe Widget Visibility setting in Destination has been renamed to Personalization, with updated audience options that more clearly reflect how widget display works. The options are now: Everyone: Visible to all users Selected Segments: Visible to specific segment users Guest Users: Visible to users who are not signed in For more information on how to configure widget personalization, refer to the Widget Visibility article.Secrets and Variables in Developer StudioThe Secrets and Variables page under Integrations > Developer Studio now supports two distinct value types for connector configuration: Secrets store encrypted credentials such as API keys, tokens, and passwords. They are masked and restricted to headers and authentication fields. Variables store plain-text config values such as base URLs, environment IDs, and reusable settings. They stay fully visible and editable, and can be referenced anywhere a connector accepts input, including in the connector URL itself. For more information, refer to the Developer Portal documentation.Getting Started All four updates are available in your CC instance now. To enable or disable Threaded Replies, check your community settings. For Personalization settings, open any customizable page in Destination and look for the updated Personalization controls. Frontend moderation actions are available on any topic page with no configuration required. For Secrets and Variables, navigate to Integrations > Developer Studio in Customer Communities Control.👉 Check out the Release Notes for more details.💬 Have a question for our ​@Sudhanshu, ​@Larry, or ​@marekkoszlak? Drop a comment below!

Community search just got a major upgrade. AI Answers is now generally available, the Search Analytics Dashboard is out of beta, and a new suggested questions feature makes it even easier for members to find what they need from the moment they arrive.Here's What's NewAI Answers for Search (General Availability)AI Answers is now fully live for all communities. The feature transforms community search into a real-time conversational experience, interpreting natural language queries and streaming responses as they're generated. Each answer includes source links so members can verify context or read further. Members can also expand answers with one click to see additional context and related sources.To enable it, navigate to AI > AI Answers for Search and turn on Enable AI Answers for Search.For more information, refer to the AI Answers in Customer Communities article.Search Analytics Dashboard (General Availability)The Search Analytics Dashboard is out of beta and available to all admins and community managers. Enable it from the Settings page to start tracking how members interact with search across three areas: General Search Analytics: Total users, total searches, no results rate, conversion rate, click-through rate, no clicks rate, top searches, searches without results, and top results. MCP Search Analytics: Total users, total searches, no results rate, top searches, searches without results, and top results. Available when MCP Search is enabled. AI Answers Analytics: Total summaries generated, impressions, sources clicked, continue reading clicked, show all sources clicked, and helpful/unhelpful feedback signals. Available when AI Answers is enabled. For more information, refer to the Search Analytics Dashboard article.Suggested Questions in the Search BannerYou can now add up to three suggested questions directly to the community search banner. When a member clicks one, the full-page search opens pre-filled with that query, so they spend less time typing and more time finding answers. Configure the questions in the Suggested Questions field in Destination.Getting StartedAll three features are available in your community now. AI Answers and the Search Analytics Dashboard require admin enablement. Suggested Questions are configurable in Destination without any additional settings.👉 Check out the Release Notes for more details.💬 Have questions or feedback? Drop a comment below for ​@Graeme Rycyk — or better yet, ask our new AI!

Your most engaged community members are often your best advocates. Now you can connect Gainsight Community directly to Champion, giving your team a unified view of community engagement and advocacy activity across both platforms.Here’s What’s NewPull community data into Champion profilesOnce connected, the Community tab on each Champion profile shows membership date, rank, roles, moderator status, last activity date, topic and reply counts, badges earned, and community points. Color-coded activity dates give your team an at-a-glance signal of who's active and who needs re-engagement.Community activity contributes to Champion Health ScoresReply counts, likes received, badge totals, moderator status, and last activity date all feed into the Community category of the Champion Health Score. When a member posts an article, conversation, idea, or question in Gainsight Community, Champion automatically logs it as a User Generated Content interaction, which counts toward the Advocacy category as well.Push advocate roles and portal URLs back to the communityEnable the Champion Advocate toggle to automatically assign a community role to opted-in advocates and sync each member's personalized Champion Portal URL to their community profile. The role is removed if a member's advocate status is revoked in Champion.Sync Champion interaction points to community totalsMap Champion interaction types and subtypes to your community points system. When a qualifying interaction is logged in Champion, the corresponding points are added to the member's community point balance.Automate badge awards based on advocacy milestonesDefine badge auto-assignment rules that tie community badges to real advocacy thresholds. When a Champion meets the minimum interaction count for a rule, the badge is awarded automatically in the community. Badges can also be assigned manually one at a time from a Champion profile, or in bulk from the Champion grid.Surface the Champion Portal directly in community profilesA lightweight script adds a Champion Portal link widget to an advocate's community profile sidebar, visible only to the advocate on their own profile page.How to Get StartedSetting up the integration takes two steps:Create an OAuth2 client in Gainsight Community: go to Control > Integrations > API and generate a new OAuth2 client. Copy your Client ID, Client Secret, and Region. In Champion, navigate to Settings > Integrations, find the Gainsight CC tile, and enter your credentials to connect.The initial sync may take 24 to 48 hours. Once connected, configure the Champion Advocate, Points Sync, and Badge Auto-Assignment settings from the Community settings page in Champion.Note: Badges must be tagged with "Champion Advocacy Badge" in their description to appear in Champion for assignment.👉 Check out the Release Notes for more details.💬 Have a question for our team? Drop a comment below!

Secure Credentials with Automatic Masking Across Connectors  Gainsight CS protects connection credentials stored in connectors using Key Management Service (KMS) encryption. This security upgrade has been extended to 13 connectors, ensuring that sensitive fields such as API keys, client secrets, and passwords are encrypted at rest and never re-displayed after being saved.The following lists the 13 connectors that now include credential masking and KMS encryption:Freshdesk Zuora (V2) Zendesk Intercom (V2) ServiceNow Pipedrive (V2) Jira Zoho (V2) Gong.io Ecosystem Aha! Productboard REST API (Custom Connector)IMPORTANT: No disruption to existing connections: All existing connections continue to sync normally. Admins do not need to reconnect or re-enter credentials unless they intend to rotate a secret, or you do not need to reconnect or re-enter credentials unless you intend to rotate a secret.

We've been busy in June. This round of updates touches a little bit of everything, from how your AI Tutor processes content, to how learners rate courses, to a few platform improvements that you’ve been asking for.   🤖 AI Tutor Enhancements SCORM & PDF Support: Skilljar’s AI Tutor can now learn from SCORM packages and PDF documents.  Upload your existing training materials and the AI Tutor will use them as context to answer learner questions, guide practice exercises, and reinforce key concepts. The AI Tutor now draws from it all, giving learners accurate, context-aware help grounded in your full curriculum. AI Tutor: Claude Sonnet 4.6 Now Available: You can now select Claude Sonnet 4.6 as the LLM powering your AI Tutor.  Claude Sonnet 4.6 delivers strong reasoning and better handling of nuanced training content, giving your learners a noticeably improved tutoring experience. Admins can now choose their preferred model in the AI Tutor configuration settings, Claude or ChatGPT, and have more control over how the AI Tutor performs for your audience.  Learn More → Anthropic (Claude) is now available as an AI Model Provider in AI Tutor Domain Settings🌟 Course Ratings New 10-Point Scale Course ratings now support an NPS-style 10-point scale, giving you more granular insight into how learners feel about your content. This scale helps you identify which courses are truly excelling and which ones need attention, making it easier to prioritize content improvements where they'll have the most impact. Learn More →Configure Course Ratings settings in your admin dashboard, choose between a 5 star or 10 point rating scale📁 HTML Lessons: Larger Files Content Support HTML lessons now support up to 6 MB of content, removing a critical blocker for teams building AI-powered content creation workflows.If you've been using tools like Claude to generate polished, branded HTML lessons and publishing them to Skilljar via MCP or API, you may have hit a wall at the publish step. The previous 100 KB limit meant rich lessons with custom fonts, brand icons, and interactive elements were getting rejected, forcing you to strip out brand elements, and split lessons just to get it to publish.That's now resolved. Larger HTML lessons publish to Skilljar without any manual size trimming.  🔗 Certificate Redirect on Domain Settings Instead of sending learners to Skilljar-hosted URLs after earning certificates, you can now surface a verification page under your own domain [university.yourcompany.com/verify/…]  This makes it possible to control exactly where a learner lands when they earn a certificate, whether that's a congratulations page, a next-steps guide, or a custom branded destination. Note: Once you enable the new redirects on a domain, all new certificate links will use your branded URL automatically and any previously shared links will redirect seamlessly and your learners always land where you intend. Learn More → Catch the full Release Notes for this roundup of enhancements here. Have a question? Drop it below!  

This release brings six updates that give community teams more control over how pages look, how data flows between your tools, and how search engines find your content.Here's What's New🎨 Customize layouts on every page in your community The Layout Editor is no longer limited to your homepage and custom pages. You can now open it on any community, knowledge base, or group page and configure the layout independently, without affecting any other page.What you can do on each page:Add, hide, and reorder widgets without touching any other page in the community Replace the global sidebar with page-specific sidebar widgets Add and configure library widgets inline, with category or section filters applied automatically Set up distinct layouts for the events page, Groups Overview page, and individual group pagesThis means a partner program group, a product-specific category, and a KB section can each look and work differently — no developer required, no structural changes in Control.For more information, refer to the Getting started with the homepage and A closer look at homepage widgets articles. 🔗 Map community profile fields to Skilljar When unified login is enabled, CC acts as the identity provider for Skilljar. You can now map any CC profile attribute to a Skilljar field, including name, department, role, region, and preferred language. You can also push SSO attributes or CS profile data through to Skilljar if those integrations are active. Skilljar fields populate automatically, and the dropdown pulls your available Skilljar fields in real time when you set up a mapping.For more information, refer to the Configure CC-to-Skilljar Field Mapping article.🖼 Language Variant Layouts For multilingual communities that share a single category structure, you can now create separate page layouts for each language without splitting your community in Control.Switch to any configured language from the build bar and customize that page's layout independently. The first time you open a language variant, your default layout is copied over as a starting point. After the first save, each variant is fully standalone — changes to your default layout won't overwrite saved language variants.For more information, refer to the Create a Localized Homepage article.🌐 Rename Languages in the Community Switcher You can now edit the display name of any enabled language in Control, without adding a new language or changing any translated phrases. Previously, the language switcher showed only the native script name for each language, with no way to customize the label for regional audiences.When you enable a language in Control, the Display Name field becomes editable. Enter a custom name, save, and publish. The updated name appears immediately in the community language switcher. This means you can differentiate regional variants of the same language, keep one language entry with a custom label, and give members a label that matches their region — all without touching any translated content.For more information, refer to the Configure Language Settings article.🔄 More Control Over What Your API Connectors Return Two new capabilities give developers and admins more control over what data a connector sends to a widget before it reaches the browser.Response Transformation: Apply a transformation template to filter, reshape, or reformat the API response on the server before the widget receives it. This removes unwanted data server-side, so it never appears in the browser network tab. Composite Connectors: Chain multiple API calls into a single server-side flow. The widget makes one request and receives the final result — intermediate steps, tokens, and internal IDs stay inside the server-side flow and out of browser code.Note: Composite Connectors are configured in the repository registry. There is no visual admin UI for connector chaining at this time.For more information, refer to the Developer Portal documentation.🔍 Get more of your community indexed by search engines Gainsight CC now generates a sitemap index and includes all public topic URLs in your community sitemaps. Previously, sitemaps only listed structural URLs like category and section pages, which limited how much content search engines could discover.What's included now:A sitemap index file that gives crawlers a single entry point to your full sitemap structure All public topic pages included alongside existing structural URLs A lastmod timestamp on every URL so crawlers prioritize recently updated contentCommunities with more than 50,000 topics are automatically split across multiple sitemap files.Getting StartedThe expanded Layout Editor, Language Variant Layouts, and Skilljar field mapping are available in your CC instance now. To access the Layout Editor on a category, section, or group page, open it in Destination and select Edit Layout from the build bar.  For Skilljar field mapping, navigate to the SSO Field Mapping configuration in Control.API Connector enhancements are available through the Developer Portal. For sitemap changes, no configuration is needed — your sitemaps update automatically.👉 Check out the Release Notes for more details.💬 Have a question for ​@Sudhanshu, ​@marekkoszlak, and their teams? Drop a comment below! 

You can now bring external tools and applications into In-App Hub using custom HTML, CSS, and JavaScript, so users get everything they need without switching context.Here's What's NewEmbed third-party tools inside your productCustom Embed lets you integrate chatbots, search solutions, or any other external experience directly within In-App Hub. Users can complete tasks across tools without ever navigating away from your product.Personalize embedded content with dynamic variablesUse user, account, or Global Context data to tailor the embedded experience for each individual. Pass the right context automatically, without manual configuration.Keep your stack connectedLeverage existing integrations within your product experience and extend In-App Hub beyond native content, all while keeping users where they are.Getting StartedCustom Embed is configurable from the In-App Hub editor under widget settings in your PX account.For more information, refer to the Configure In-App Hub article.EnhancementsView Detailed Data Powering Dashboard WidgetsYou can now inspect the underlying user and account data behind key dashboard widgets without exporting a file, building a segment, or creating a separate report:  Select the View Data option directly from the New Accounts, Active Accounts, New Users, or Active Users widgets to see the records driving that number, filtered by your current time range and filters applied. From there, you can search, apply additional filters, export as CSV, create segments, or navigate directly to a selected User Profile (click on avatar icon at start of the row) or a selected Account’s Drill Down view depending on the widget. For more information, refer to the Configure PX Dashboards article.Production-Only Reporting for Weekly Email ReportsWeekly email reports now reflect production environment data only. Data from staging, QA, and integration environments is excluded from calculations and summaries, so the metrics in your weekly reports more accurately represent real product activity.👉 Check out the Release Notes for more details.💬 Have a question for ​@aharkut and his team? Drop a comment below!

This release makes it easier to measure the impact of your in-app experiences and manage the hubs your users rely on. From goal tracking to a redesigned In-App Hub editor, here's what's new.Here’s What’s NewMeasure the business impact of your engagements with Engagement Goals. Engagement Goals lets you define a specific user action and track whether users achieve it within a set time window after interacting with an engagement. Move beyond views and clicks and tie engagements directly to outcomes: Define success criteria using feature or custom events Track completion rates, time to completion, and goal status (Active, Completed, Not Completed) in a new Goals tab Build segments based on goal outcomes for targeted follow-up Create and manage In-App Hubs faster with the redesigned editor. The new modular In-App Hub editor is now generally available. All existing configurations and content carry over automatically. What's improved: More flexible layout options for building and structuring hubs More precise targeting controls Centralized content management across all hub content Surface Community content directly inside In-App Hub. The new Community widget lets you display community posts directly within the In-App Hub, giving users a proactive way to discover relevant discussions without relying solely on search: Display the latest community posts directly in the hub Configure the number of posts to show Let users browse posts or navigate to the full community for more Enable users to search and filter community content from within the hub Getting StartedEngagement Goals and the redesigned In-App Hub editor are available in your PX account now. The Community widget is configurable from the In-App Hub editor under widget settings.For a full walkthrough of the new editor and what's changed, refer to the In-App Hub (formerly KC Bot) Overview article.👉 Check out the Release Notes for more details. 💬 Have a question for our team? Drop a comment below!

We shipped another on-demand release for Gainsight CS, and this one’s focused on making Gainsight CS MCP more powerful, the Spaces experience intuitive, and Timeline activity more connected to every customer’s goals.Please note: MCP enhancements notated below have been enabled for all customers and a support ticket is not needed, Spaces and Timeline enhancements remain On-Demand. Please contact support to enable the Spaces and Timeline features.Let’s dive in. MCP: Deeper Customer Context, Right Where You Need It Gainsight CS MCP already connects your Gainsight data to the LLMs your team uses every day. This release goes further by making that data easier to query, more personalized, and faster to act on.Here’s what’s new:Query using reports you have already built: Your reports now serve as a knowledge layer inside MCP, with custom fields, terminology, and permissions already applied. You can also now modify report logic by adding fields, applying new filters, or removing ones that do not apply. Pull your portfolio instantly: When you reference "my portfolio," MCP reads the company and relationship filters you have already configured and applies them automatically.  Find key contacts fast: Ask "Who are the key contacts at [company]?" and MCP retrieves contact details from both Company Person and Relationship Person objects. You can refine by role, title, or other attributes too. For more information on how to set up Gainsight CS MCP, refer to the Set Up Gainsight CS MCP Server Integration article.Spaces: Easier to Navigate, Easier to Invite CSMs can now reorder tabs in the CSM Reports widget to keep their most-used reports within easy reach. And before any Spaces invitation goes out, admins can now send a test email to confirm that content, formatting, and tokens all look exactly right. For teams managing a high volume of Spaces invitations, catching a broken token before it reaches a customer matters. Timeline: Activity Connected to Success Plans CSMs log a lot in Timeline, but that activity has traditionally lived separately from the Success Plans where customer goals actually sit. This update connects the two.Now, admins can enable Success Plan association for Companies and Relationship types individually, or use Enable for All to activate it across the board in a single action. Once on, CSMs can search and link relevant Success Plans by name, type, status, or owner directly from the Associated Records section in Timeline. Admins can also customize which fields are searchable and what filter criteria apply to match how your team works.Over time, this builds a much richer picture of how your team's day-to-day engagement is moving customers toward their goals, which is exactly the narrative you want when renewal conversations come around.For more information on how to configure associated records, refer to the Configure Associated Records to Timeline article. Want to learn more? Check out the full on-demand release notes or head over to the Gainsight Community to ask questions, share feedback, and see how others are using Gainsight.

Your Gainsight Community search now does more than surface articles. With the Forethought AI Agent integration, community members can ask questions, get conversational answers, and follow up in a natural back-and-forth dialogue, all without leaving your community. This integration is the first step in bringing AI-powered support across the entire Gainsight Digital Customer Hub.Here's What's New Conversational AI answers Ask a question and get a structured, summarized response. Unlike the previous AI Answers experience, members can now ask follow-up questions and refine their query in a continuous thread, no need to start over.Clarifying questions from the AI When a question is ambiguous, the agent asks for clarification before responding, so members get more accurate, relevant answers the first time.Suggested search prompts The search experience surfaces common questions based on your community's search analytics, helping members find answers faster.Powered by your Forethought agent The integration connects directly to your Forethought AI agent configuration, meaning the 70+ available helpdesks, knowledge sources and other connectors that integrate with Forethought can be surfaced in your community search. Your team controls the experience, including escalation paths like ticket creation, through the Forethought workflow builder.Coming soon to Skilljar and Product Experience This integration is built on AI Answers, the shared search layer across Gainsight's Digital Customer Hub. As AI Answers expands to Skilljar and Product Experience, the Forethought AI Agent will extend to those products as well, giving your customers a consistent AI support experience wherever they engage.See It in ActionWant to try it before enabling it for your own community? The Forethought AI Agent is live right now on the Gainsight Community. Head to the search bar and ask it a question to experience it firsthand.How to Get Access (Beta)This integration is currently in beta and available to Community customers who:  Have AI Answers enabled on their Gainsight Community instance Are active Forethought AI customers To get started, join the waitlist using the link below. Once enabled, your Forethought agent will appear directly in your community search experience. Learn more here.👉 Join the Waitlist to get the Forethought AI Agent turned on in your community and check out the release notes. 💬 Have questions or feedback? Drop a comment below, or better yet, ask our new AI!

Your Education, Community, and product data have always lived in three separate dashboards. Now they're available in a single conversation. Gainsight MCP servers for Skilljar, Customer Communities, and Product Experience are now in beta and available for you to setup today. Connect your Digital Customer Hub directly to AI tools like Claude so your team can build, measure, and act through natural language. One Conversation. Three Products.Your Digital Customer Hub is built to work as one connected ecosystem. When all three MCPs are connected, your AI can span the entire customer journey in a single conversation. Build a course in Skilljar, check adoption in PX, pull community sentiment in CC, and package it all into a report for Product. That's days of work done in one conversation. Example: Build a course and publish directly to your domain using Claude Code Skilljar MCP Run your Academy through AI. The Skilljar MCP Server connects Skilljar to developer tools like Claude Code, Cursor and ChatGPT, so your team can build, manage, and publish learning content through natural language. Support for Claude desktop is coming soon.Build entire courses conversationally with lessons in a single prompt Enroll learners at scale, move them between groups, and set auto-enrollment rules Manage student profiles—create, update, and deactivate learner accounts in batches Create and configure groups with visibility settings and enrollment rules Under the Hood: Skilljar API V2 (Beta)The Skilljar MCP Server is powered by our new API V2, which is also entering beta. API V2 is designed to bring greater dashboard parity to Skilljar, with programmatic access expanding across content, users, and more over time. Whether you're connecting through MCP, building custom scripts, or integrating with your internal tools, API V2 is the foundation.Claude Code Setup DocumentationChatGPT Setup DocumentationRelease NotesExample: Synthesizing Community posts, creating sentiment report Customer Communities MCP Your community command center, built into your AI. Connect Gainsight Customer Communities to Claude, ChatGPT, or any MCP-compatible tool and turn community activity into actionable insightsSurface unanswered questions from the last 30 days Identify content gaps and trending themes Pull engagement trends and member activity without waiting on a custom export Look up user profiles, review post details, and audit community structure Review moderation queues, flagged content, and banned users in seconds Access leaderboards, badge rosters, and top contributor rankings instantlySetup Documentation Release Notes Example: Surfacing feature adoption, insights on friction and usage trends Product Experience MCP Talk to your product data like it's a teammate. Connect Gainsight PX to MCP-compatible tools and get instant answers about adoption, engagement, and feature usage.Pull adoption data and behavioral trends in plain English Audit live engagements and feature usage Export up to 10,000 records to CSV without writing a single line of codeIntegration OverviewSetup DocumentationRelease Notes Getting Started For the Customer Communities and Product Experience MCPs, setup requires the MCP server URL and self-serve OAuth configuration; the same process as configuring an API integration today. Both MCPs must be configured individually.For the Skilljar MCP, setup in ChatGPT requires the MCP server URL and self-serve OAuth configuration. Otherwise, setup requires using a CLI-based MCP client like Claude Code or Cursor using API key authentication. Support for Claude Chat is coming soon. |f you're a Skilljar, CC, or PX customer, the MCP for your product is included at no additional cost.  We built this for every Education admin building courses at midnight, every Community manager answering thousands of questions, and every product team stitching reports together for answers. Your Digital Customer Hub just became conversational. 💬 Have questions? Drop a comment below! 

Brand Settings gives you a centralized place to define and manage design themes for Guide V2 engagements. Configure your branding once, and those settings carry across every in-app engagement automatically, no repetitive styling or manual rework required. Here's What's NewCentralized Theme Management Define and manage all brand elements from a single location, keeping every PX engagement aligned to your brand standards.Reusable and Scalable Design Assets Create reusable design tokens for colors, typography, and button styles, then apply them across engagements to maintain consistency with minimal effort.Cross-Engagement Consistency Apply one theme across multiple engagements to deliver a cohesive end-user experience without manual reconfiguration.Brand Compliance Standardize design rules and minimize ad-hoc style variations to keep your brand in control across every touchpoint.Font Library Management Add Google Fonts centrally and apply them across themes, ensuring consistent typography without manual updates per engagement. Getting StartedBrand Settings is available in your PX account now. For more information, refer to the Brand Settings article.👉 Check out the Release Notes for more details.💬 Have a question for our team? Drop a comment below!

The Moderation AI Agent now screens new user registrations automatically, stopping spam bots and NSFW accounts before they ever set foot in your community. Screen New User Profiles with AI-Powered ModerationAI screening at the point of registration When a new account is created, the Moderation AI Agent evaluates it using the same intelligence applied to community posts. Accounts flagged for spam or NSFW content are automatically set to Banned and moved to the Banned Users group, with no manual review required.Five profile fields analyzed The AI evaluates username, email address, signature, custom profile fields, and avatar image to make its determination.Role-based exclusions built in Admins, Community Managers, Moderators, and Superusers are never screened, regardless of your settings.Get Started Navigate to AI > Moderation Agent in Customer Communities Control and turn on the User profile moderation toggle. AI Answers Analytics in the Search Analytics Dashboard (Beta)If you're running AI Answers, you can now measure how members are actually engaging with it. The Search Analytics Dashboard has been updated with a dedicated AI Answers Analytics section, giving you clear visibility into answer adoption and quality.New metrics now tracked: Total Summaries Generated: How many AI Answers have been created Impressions: Unique views or interactions with an AI Answer lasting 10+ seconds Sources Clicked: Clicks on inline links and cited sources within AI Answers Continue Reading Clicked: How often users expanded a full AI Answer Show All Sources Clicked: How often users expanded the sources list Helpful / Unhelpful Feedback: Direct thumbs-up and thumbs-down signals from members Note: AI Answers Analytics metrics are measured starting from April 28, 2026.To access the dashboard, navigate to Analytics > New Dashboards (BETA) in Customer Communities Control. Make Images Clickable in Posts and TopicsYou can now hyperlink images directly in the rich text editor. After uploading an image to a post or topic, click on it and select the Hyperlink option to attach a URL. Once published, clicking the image opens the linked URL in a new tab, turning any image into a clickable, navigable element. Images without a hyperlink will continue to open in a lightbox. Images with a hyperlink skip the lightbox and take the user directly to the linked URL instead.👉 Check out the Release Notes for more details.💬 Have questions or feedback? Drop a comment below — or better yet, ask our new AI! 

This release makes life easier on both sides of Skilljar: less manual work for admins, and a more seamless experience for learners across languages and devices. Here's what's new.  👥 Automated SCIM Provisioning for AdminsAutomated SCIM provisioning allows you to manage Dashboard user accounts directly from your identity provider, whether that's Okta, Microsoft Entra ID, OneLogin, or any other SCIM 2.0 compliant providers. This means your IT team can manage Skilljar admin accounts the same way they manage every other tool in your stack.With SCIM enabled, your identity provider becomes the single source of truth for Dashboard access. This means:User accounts are automatically managed. A user account is created when someone is added to a Skilljar-mapped group, deactivated when they're removed, and reactivated (not duplicated) if they return. So when your IT team adds a new CE manager to a Skilljar-Admins group as part of standard onboarding, their Dashboard account is ready before day one. And when a contractor wraps up, their access is revoked the moment they're deprovisioned in your identity provider. Role assignments stay in sync. Skilljar reads your identity provider's group memberships and maps them to the corresponding Dashboard roles, so permissions update automatically as team members change groups. If a content author is promoted to domain admin in your IdP, the updated group membership flows straight through to Skilljar.This eliminates manual account management, reduces the risk of duplicate accounts, and keeps your Dashboard access aligned with your broader identity policies. Getting started: To connect your identity provider to Skilljar, Global Administrators can generate a SCIM token from Settings > SCIM Provisioning. The rest of the connection is configured in your identity provider. Check out the Help Article for more details.Release NotesNote: This is only available to Professional and Enterprise customers who have SSO for admins. SCIM manages Dashboard users only. Learner provisioning continues to work through SSO, API, or self-registration. 🔒 Self-Service SSONo more support tickets to set up SSO. Admins can now create, manage, and test SSO configurations directly from the Skilljar Dashboard.The new SSO Configuration page supports Token Based, SAML, OAuth, OIDC, and Community configuration types. You can create multiple configurations and manage them all in one place, with the ability to activate whichever one is current. The best part? A built-in test function lets you validate any configuration before going live, so you can launch a new sign-in method with confidence.Getting Started: Org Admins can access SSO Configuration from Domains & Publishing > Domain Settings. The Help Article has more details on configuration.Release NotesNote:Multi-domain SSO (mSSO) still requires ProServices engagement to enable. Multiple configurations can be created, but only one can be active at a time. SSO Configuration in the Skilljar dashboard, Domains & Publishing > Domain Settings 🌍 Saved Localization PreferencesLearners no longer have to reselect their language every time they clear cookies, switch devices, or log in from somewhere new. Skilljar now saves language preferences directly to the learner's profile, so their selection persists automatically across every future visit.New language selector location. Learners can still choose their language from the footer selector, and can now also switch languages from the profile dropdown, shown below. Persistent across devices and browsers. The preference is stored in the database, not in cookies, so it follows the learner whether they're on their laptop at work, or their phone at home. Consistent across domains. For organizations with multiple training sites, one stored preference carries the learner's language everywhere without re-detection.Release NotesNote:This is enabled automatically for every organization with language packs configured. Applies to authenticated learners only. Anonymous learners continue to use browser-cookie persistence as before. Admins cannot currently view or edit a learner's stored preference from the Dashboard. Admin visibility and editing are planned as follow-on enhancements.Learners can now select their preferred language from the Profile menu ➕ Other Dashboard Enhancement:Course Ratings Available as Modular Lessons: Previously, Course Ratings only applied at the course level as a standalone lesson, but they can now be applied to individual lessons modularly. This allows learners to provide more granular feedback on your content. Release Notes.

Your learners shouldn't have to remember which tab has their courses and which one has the community. They shouldn't have to log in twice, search in two places, or lose their place every time they switch. That friction is real and it quietly chips away at engagement every day.That's why we built the Skilljar + Gainsight Customer Communities Integration, apart of Gainsight’s Digital Customer Hub. Shared customers can now connect both platforms into a single, seamless learning experience. 🔒 Unified Login & ProfileLearners sign in once through their Gainsight CC SSO and get instant access to both Community and Academy. Think about your new customer onboarding flow. Right now, a new user lands in your Community to meet other customers and get oriented, then they hit a wall the moment they try to access training. A separate login, a new password, another account to manage. That's friction at the exact moment you need momentum most. By being logged into both platforms, and with shared navigation enabled, users also have a Unified Profile. The Community profile replaces the native Skilljar profile, so users see one consistent identity as they move between Academy and Community. Skilljar-specific details like course progress and certifications are still accessible through "My Learning" in the profile menu.🧭 Unified NavigationCommunity branding and navigation can now be embedded directly inside Skilljar Builder Pages. Learners move between training and community content without ever feeling like they've left.Here's a scenario your learners live every day: they're halfway through a course, hit a question, and want to see if someone in the community has already answered it. Today, that means opening a new tab, logging in again, and trying to pick up where they left off in your Academy. 🔎 Federated SearchOne search bar = results from both Skilljar and Community. Learners find the course, article, or discussion they're looking for, wherever it lives.When a customer searches "how do I…," the answer might be in a Skilljar course, a Community discussion thread, or both. Right now they have to check each place separately and if they don't find it on the first try, most give up and open a ticket.Federated Search surfaces everything in one result set. Customers self-serve faster, your support team handles fewer repeat questions, and the training content you've invested in actually gets discovered. 📚 Education Widgets in CommunityYou can now embed Skilljar content directly on your Community pages, complete with progress bars, thumbnails, and customizable layouts.Your Community is already where customers go to stay current on your product. When you post a new feature announcement, that's prime real estate to say "here's the course that shows you how to use it." Without this integration, that connection never happens, instead it goes something like: the update goes out, customers read it, and the training stays locked in your Academy.Education Widgets let you embed the right course next to the right conversation. Your community homepage can greet new members with a "Start here" learning path. Admins configure everything directly from the Community widget library, no code required. What’s NextThis is the first step toward a fully connected learning and community experience. We're already working on what comes next: deeper personalization, richer profile data across platforms, and more ways to reward engagement across both spaces.For now, connect your Skilljar and Gainsight CC instances and see what it feels like when your Academy and Community work as one. Get StartedTo get started, our Help Article walks you through setting up a short enablement session with our team. Once the initial connection is in place, admins configure everything else on their own.👉 Help Article👉 Release Notes