Product Updates

Manage and configure In-App Hubs from one workspace with less navigation, and now trigger Surveys on every click event.Here’s What’s NewManage all your In-App Hubs in one placeThe updated list view brings hub status, priority, key details, and configuration shortcuts together. Select a hub to review its setup, or jump straight to widgets, appearance, targeting, and localization.Open Content Library while you configureFind and add content from Content Library directly within the In-App Hub configuration flow, with no trip to another area of PX.Switch freely between widget layoutsChange between supported widget layouts as your needs evolve. The previous restrictions on which layouts you could switch between are gone.Connect Customer Communities from the Community widgetIf Customer Communities isn’t connected yet, start the connection while configuring the widget and keep building without leaving your workflow.Trigger Surveys every timeThe Every time option is now available for Surveys. When selected, the engagement triggers on every click event.Getting StartedThe In-App Hub updates are available in your PX account now from the In-App Hub list. The Every time option is available in the trigger settings of the Survey engagement editor.👉 Check out the Release Notes for more details.💬 Have a question for our team? Drop a comment below!

The October release is here, and with it comes new improvements to Build with AI in Journey Orchestrator and a new agent to help CSMs spot adoption gaps across their books. Let's take a closer look at what’s new and how you can put them to work. Build Journeys with AI and Reusable Design Templates Creating sophisticated customer journeys shouldn't mean spending hours building program flows or recreating configurations you've already built. With two new Journey Orchestrator enhancements, admins can accelerate program creation with AI and reuse existing audience configurations in Dynamic Programs.Build more with AI: Build with AI now supports every Journey Orchestrator node type, so you can create more than just basic email sequences. Describe an onboarding, product adoption, or NPS program in plain language, and AI builds the journey flow with emails, surveys, delays, and branching logic based on customer data or responses. You can also incorporate actions such as creating CTAs, sending Slack messages, or assigning educational content. Reuse existing configurations: Moving from legacy Advanced Outreach programs to Dynamic Programs no longer means rebuilding your Query Builder sources one by one. With the new Save as Design Template option, admins can turn existing sources into reusable templates that preserve their objects, fields, configurations, and sort settings. Simply select the template when building a Dynamic Program to reuse your existing audience logic, save setup time, and make the transition to the newer program experience easier.For more information on Build with AI or query builder migrations, refer to the Add Participants to a Program or Create Programs Using AI articles. Find Adoption Gaps and Take Action with the CSM Adoption Agent Introduced at Pulse, the CSM Adoption Agent in Claude helps CSMs spot adoption gaps and create personalized outreach without spending hours researching accounts or drafting emails.For example, try asking: "Find customers with low feature adoption and draft personalized outreach to help them get more value."The agent then uses available Gainsight data, including product usage, customer goals, and account history, to recommend opportunities and draft relevant emails. You can then review the supporting evidence, edit or reject suggestions, and save approved messages as Gmail drafts when connected.Want to try it? Check out our community post or install the agent from the Gainsight AI Cookbook. Get a More Complete Picture of Customer Health with AI Signals in Company Scorecards You might already use a combination of product usage, support activity, and other measures to understand customer health. But those metrics don't always tell the full story. Case in point: A customer might be actively using your product while their sentiment or engagement is declining.With AI Signals in Scorecards (open beta), customers using both Gainsight CS and Staircase AI can now add AI Sentiment and AI Engagement measures directly into Company Scorecards to give CSMs and CS leaders more context alongside their existing health measures, without having to piece together information across different tools.For more information, refer to the [BETA] AI Measures in Scorecard article. Additional Enhancements Improved Accessibility: Navigate key areas of Gainsight CS more easily with enhanced keyboard navigation, screen reader support, and 200% zoom.  More control in Spaces: Choose how customers can interact with CTAs in shared Success Plans and Customer Goals. More flexible Surveys: Add Date and Date Time questions, and use rich text formatting to make survey questions clearer. A cleaner Copilot experience: Find Copilot with its updated icon, read responses with less clutter, and copy answers without the underlying thought process details.Important Dates to Mark on Your Calendar November 30: Updated Email Content Retention PolicyStarting November 30, Gainsight will begin permanently deleting stored email body copies sent through Journey Orchestrator, Group Send, and Email Assist after two years, or when your subscription ends, whichever comes first.Timeline activity records will remain available, and emails logged from your own mailbox or manually are unaffected. Once the affected stored email bodies are deleted, they cannot be recovered.December 12: A More Consistent Gainsight CS ExperienceOur December release will bring small visual and interaction improvements across the platform, including updates to familiar tables, menus, icons, and controls. No admin action is required, and existing configurations, rules, reports, dashboards, and data will remain unchanged.We'll share before-and-after examples in a dedicated Community update ahead of the release in the coming weeks.  Want to dive deeper into the October release? Check out our full release notes.

We're sharing an early look at features planned for the upcoming release this Saturday, October 31st. This preview provides a high-level overview of what's coming. Complete Release Notes with full details will be published on release date. Note: Features and details shared in this preview are subject to change prior to the release.Improved Accessibility (Automatic Update): Gainsight CS now includes accessibility enhancements that align with Web Content Accessibility Guidelines (WCAG 2.2) and make it easier for users to navigate and complete tasks using a keyboard, a screen reader, or magnification. The updates add:Keyboard navigation Screen reader support Visible focus highlights 200% zoom support These enhancements apply to the following areas of Gainsight CS:GS Home  People Management 360 Dashboards  Cockpit Success Plans Customer Goals TimelineEmail Content Retention (Automatic Update): Gainsight CS now retains the content of emails logged to Timeline for a maximum of two years. Gainsight deletes the stored email content on the earlier of two dates: two years after the email is sent or the date your subscription ends.This policy applies to emails that Gainsight CS sends and logged to Timeline, including emails from Email Assist, Cockpit, Programs, Journey Orchestrator, Playbooks, Success Plans, and Group Send. This does not apply to emails from Auto-Email Capture or Plugins. Timeline keeps the activity details for these emails, but the Email Preview area is blank when you open an activity with deleted content.Copilot  Copy Copilot Responses without the Thought Process (Automatic Update): To make Copilot conversations easier to read and navigate, Copilot responses will keep the thought process in a separate section, so each message displays only the actual content. When copying a response, only the final answer is included, without the underlying thought process details.  Additionally, to deliver a cleaner interface, repeated Copilot names and icons no longer take up space in the conversation. These improvements will be available in both the full Copilot experience and the Copilot widget. Journey Orchestrator Add Any Journey Node with Build with AI (Admin Controlled): Build with AI now supports all Journey Orchestrator node types, so you can create a more complete program flow using natural language prompts. Build with AI structures the node and its connections, then hands configuration back to you because newly supported node setup is specific to your program’s logic and audience.  This update will allow you to automatically add and configure Audience, Email, Email Outcome, Survey, Survey Outcome, and Delay nodes based on the intent specified in your prompt. It will also allow you to insert CTA, API, Education, Slack, Community, and Engagement nodes into the program flow. These nodes remain unconfigured, allowing you to define program-specific rules and messaging. Migrate Query Builder Sources to Dynamic Programs (Admin Controlled): The new Save as Design Template button converts a query builder source from an older program into a reusable Design Template, so you can bring existing source configurations into the new Dynamic Program experience without rebuilding them. It preserves all objects, fields, and configurations, including sort settings, from the original program when using a Design Template. The new Dynamic Programs query builder supports Design Templates under Data Source, allowing users to search for and add existing templates to the canvas. Scorecards Add AI Signals from Staircase AI to Scorecards (Admin Controlled): Admins can now bring AI Signals from Staircase AI on sentiment and engagement directly into Gainsight CS Company scorecards to get a more complete view of customer health without switching between tools. Admins can add the AI Sentiment and AI Engagement measures to a Scorecard and set their weight to control how much each contributes to the overall score. After you add AI Signal measures to a Scorecard, Gainsight CS automatically syncs the exact numeric scores from Staircase AI every day and displays them according to the color, grade, or numeric scheme of the scorecard. Note: AI Signals are available to customers using both Gainsight CS and Staircase AI. Spaces Set CTA Permissions When Sharing Success Plans and Customer Goals into Spaces (Automatic Update): CSMs can now control how their customers or end users interact with CTAs associated with a Success Plan or Customer Goal shared to Spaces. By default, end users continue to view shared CTAs and edit only the CTAs they own. A new Manage Spaces share option for Success Plans allows CSMs to update permissions and CTA selections after sharing. Previously, the only option was to remove the Success Plan from Spaces. Surveys  Add Date and Date Time Questions to Surveys (Automatic Update): Text questions in Surveys now support Date and Date Time control types, so participants can select a date, or a date with a tie, from a picker instead of entering them manually. Before this update, text questions offered only the short text, long text, integer, or number control types.  Format Survey Question Titles with Rich Text (Automatic Update): Admins can now style survey question titles using a rich text editor in the survey Design page and in Survey Questions. This makes it easier to emphasize important information, add context, and create clearer, more engaging questions for respondents without relying on external formatting tools. Before this update, the question title was a plain text box, so admins pasted styled content from other sources to get formatting.

When you're managing a full book of business, it's not always easy to stay ahead of every customer's adoption needs. Maybe someone hasn't logged in for a few weeks, a customer isn't using a feature that could make their work easier, or an adoption goal you set during onboarding has stalled as renewal approaches.The signals are often already in Gainsight. But finding the right customers, understanding where they need support, and turning those insights into meaningful outreach still takes time.That's where the new CSM Adoption Agent comes in — and it’s now available to set up and use directly in Claude. Find the Right Customers and Know What to Do Next Start by telling the agent what you want to accomplish. Maybe you want to re-engage inactive users, increase adoption of a specific feature, or simply find customers across your book who could use some extra attention.The agent looks across your Gainsight data to bring together the context you need:Customer usage: Who hasn't logged in, which features aren't getting used, and where adoption may be falling behind. Customer context: Goals, success plans, account history, and available conversation insights that help explain what matters to each customer. Relevant next steps: Product features and resources that could help customers make progress.With that context, the agent identifies who could benefit from outreach and drafts a personalized email for each customer. You can see why the customer was selected and review the information behind the recommendation before deciding what to send in Gmail. Here's What That Looks Like Say you want to reconnect with users who haven't logged in for 30 days. Just ask the agent in Claude: "Find users in my book who haven't logged in for 30 days and draft emails to help them get started again."That’s it. The CSM Adoption agent identifies relevant users, highlights their adoption gaps, and prepares personalized emails based on what each customer needs.  So, instead of checking accounts individually or risking that adoption gaps go unnoticed, you get insight into relevant customers who need extra support, recommendations based on their unique gaps, and personalized email drafts ready for your review. From there, you can approve, edit, or reject each draft. And once approved, emails are saved to Gmail as drafts, where you can give them a final review and send them yourself. Plus, if you have Auto Email Capture enabled, that activity flows back into Gainsight Timeline so your customer record stays up to date. More Ways to Put the CSM Adoption Agent to Work The same approach works across common adoption challenges, whether you're reconnecting with inactive users, introducing an underused feature, or helping customers make progress toward their goals. Goal Example Prompt Re-engage inactive users Find users who haven’t logged in for 30 days and draft a follow-up message. Increase feature adoption Find customers with low adoption of the Board Views feature and recommend ways to help them get started.  Make progress on an adoption goal Which accounts have open adoption goals that need attention? Suggest next steps.  Getting Started The CSM Adoption Agent runs in Claude as a plugin and uses the Gainsight MCP connection. You can also connect Staircase for more customer context and Gmail to save approved drafts. You can get started by installing the plugin and setting up the connections.

Manage courses, run your community, and query product data from your AI tools of choice, all in one conversation. The Skilljar, Customer Communities, and Product Experience MCP servers are now generally available. They're easier to connect and come with new tools that let your AI assistant take more action, conversationally.Every Learner, Conversation, & Click. One Prompt Away.Each MCP saves time on its own. Together, they change how you work. You ask once, and the answer already knows about the courses your users completed, the thread they posted, and the feature they got stuck on.Build a course in Skilljar, check adoption in PX, pull community sentiment from CC, and pull a product usage report, all in one chat. Need ideas? Browse our Prompt Library to get started with MCP across all of our products.All three MCPs are included in your existing plans at no additional cost. The also work alongside the Gainsight CS and Staircase AI MCPs.   Skilljar MCP The Skilljar MCP has grown from about 18 tools to more than 70 since its initial beta release. The beta covered courses, lessons, students, groups, and enrollments. New capabilities include:OAuth Sign-In: No API keys required to set up. OAuth allows you to authenticate directly by signing into the Skilljar dashboard. Content Management: Create, review, update, and delete (CRUD) courses, lessons, groups, and enrollments in plain language, and work through larger result sets with improved pagination. Note: You can only create, review, and update Students. You can't delete students through the MCP. Anonymize them instead. Listing a group's students, or a student's groups, is coming after GA. Quizzes: Create a quiz, write its questions, and build and attach Question Banks. Paths: You can build, publish, and organize Learning Paths without the dashboard. Enrolling learners into one still isn't covered. Lessons: Lessons are no longer HTML only. Mix text, video, audio, and course ratings, or point a lesson at a quiz. Media Uploads: Upload video and audio files and add them to a lesson without opening the dashboard. Publishing: Publish a course to a domain, set its URL slug and catalog visibility, and unpublish or republish it. Reporting: Filter enrollments by course, progress, date, or domain, and pull analytics, course ratings with written feedback, and certificates. Multi-Domain Student Access: See which domains each student can access, grant or restore access, and remove it without deleting the student. Audit Log: Ask "Who changed this, and when?" to see up to 90 days of changes, filtered by person, action, change type, or date. Requires the audit:read permission within your API V2 connection.Track updates from our Skilljar MCP Release Log and view every endpoint the Skilljar MCP calls in our API V2 documentation.🎓Learn Skilljar MCP, on Skilljar: Take our beginner course in Gainsight University. And for even deeper learning, the Skilljar Developer Center adds lessons on building a full course end to end.Release NotesHelp Article  Customer Communities MCPGeneral availability adds new write tools for moderators, plus other updates:Content Publishing: Publish articles and product updates, start and reply to conversations, close or reopen topics, and assign moderators. Idea Management: Set statuses, update tags and product areas, merge votes, and close ideas. Bulk Operations: Change or publish topics, category pages, and apply tags in bulk instead of one at a time. Streamlined Replies: Find unanswered threads and publish replies after a moderator reviews them.Important Note: Customers already connected in Claude need to refresh their tool list or reconnect to see them.🎓 Learn More: Take CC: Put AI to Work in Your Gainsight Community Using the CC MCP in Gainsight University.Release NotesHelp Article  Product Experience MCPSince its beta release in May, it’s now easier to get answers from your product data without building a report first. New capabilities include:Query Builder: Ask about feature usage, events, and trends in plain English, and get answers without building a report. Engagement Analytics: See how your dialogs, guides, and surveys perform, from views and CTA clicks to survey responses. Audience and Account Explorer: Find the users and accounts that match your criteria, along with Product Score, active users, and stickiness. Data Sets: Group results more ways, page through large data sets, and download any result as a CSV. Permissioning: The permissions and PII restrictions you set in PX still apply.Try: "Show me users who responded 3 or more stars to any rating survey in the last 30 days in product X” and other suggested prompts here. 🎓 Learn more: New to MCP? Start with Introduction to Model Context Protocol (MCP) for Everyday AI Use in Gainsight University.Release NotesHelp Article Getting StartedGainsight MCP Help ArticleFind the Gainsight connector in your AI tool's directory, or add the server URL to any MCP client. Sign in with your Gainsight credentials and authorize. Repeat for each MCP.A workspace admin may need to approve the connector first. We can’t wait to see what you build with Gainsight MCP. Have questions or feedback? Drop a comment below. 

The Forethought AI Agent integration is now generally available, bringing conversational answers and follow-up questions to your community search. Members get faster, more accurate answers without leaving your community. Here’s What’s New🚀 Get Conversational Answers in Community Search with the Forethought AI AgentAfter a successful beta, the Forethought AI Agent integration is open to all eligible customers. Members can ask questions, get conversational answers, and follow up in a natural back-and-forth dialogue without leaving your community. This integration is the first step in bringing AI-powered support across the entire Gainsight Digital Customer Hub.🤝 Conversational AI answersMembers ask a question and get a structured, summarized response. They can ask follow-up questions and refine their query in a continuous thread, with no need to start over.❓Clarifying questions from the AIWhen a question is ambiguous, the agent asks for clarification before responding, so members get more accurate, relevant answers the first time.🔍 Suggested search promptsThe search experience surfaces common questions based on your community’s search analytics, helping members find answers faster.🔌 Powered by your Forethought agentThe integration connects directly to your existing Forethought AI agent configuration. All of your community content is included as a source, so answers draw on everything in your community, along with the 70+ available helpdesks, knowledge sources, and other connectors that integrate with Forethought. Your team controls the experience, including escalation paths like ticket creation, through the Forethought workflow builder.🔀 Coming soon to Skilljar and Product ExperienceThis integration is built on AI Answers, the shared search layer across Gainsight’s Digital Customer Hub. As AI Answers expands to Skilljar and Product Experience, the Forethought AI Agent will extend to those products too, giving your customers a consistent AI support experience wherever they engage.✅ See it in actionThe Forethought AI Agent is live on the Gainsight Community. Head to the search bar and ask it a question to try it firsthand. Zendesk has also enabled Forethought AI Agent in their community, if you’re a Zendesk customer, go check out the agent in their community search bar!Getting StartedForethought AI AgentThe integration is available to Community customers who: Have AI Answers enabled on their Gainsight Community instance Are active Forethought AI customers Once the Forethought AI Agent is set up in your community, it replaces the native AI Answers response in the answer slot of search. It doesn’t appear alongside it.Need a hand with setup? Request setup help here and our team will get you going.👉 Check out the Release Notes for more details.💬 Have questions or feedback for ​@Graeme Rycyk? Drop a comment below, or better yet, ask our new AI!

A learner gets stuck halfway through a course. The answer they need is in a video they watched earlier or somewhere in the five lessons they’ve taken. Until now, that meant rewatching, guessing, or leaving the lesson to find help elsewhere. That's the gap AI Tutor closes: learners who disengage when they can't get timely help, and Support and Education teams buried in repetitive questions.Today, AI Tutor is Generally Available on all Skilljar packages at no additional cost, and it ships with two enhancements: it understands your Wistia videos, and it knows where each learner stands in their learning path. This follows earlier updates that added SCORM and PDF support and a Claude Sonnet 4.6 model option. AI Tutor is a key part of our investment in agentic learning, where help is proactive, personalized, and built into the learner's experience.  What's New 📹 Wistia Video SupportAnswers from video content: AI Tutor reads Wistia captions and uses what's said in your videos to answer learner questions, just as it does for native lessons, SCORM packages, and PDFs. Video-only lessons covered: AI Tutor now appears in lessons whose only content is a Wistia video. Your existing library included: Once you connect Wistia, videos already in your courses are processed automatically. New videos are processed after publishing. Multilingual captions: AI Tutor uses English captions when available, otherwise the first available language.📚 Learning Path AwarenessWith Learning Paths now supported, learners can ask AI Tutor questions like:"How far am I?": Learners see how much they've completed, such as course 2 of 5. Progress answers come straight from the learner's actual completion records, so AI Tutor won't guess or round a learner's progress up. "What's next?" and "What's coming up?": AI Tutor points to the next unfinished course and lists what's ahead. "Should I review anything first?": For ordered paths, AI Tutor points learners back to earlier courses.🐛 Bug Fixes and Reliability ImprovementsWe’ve also patched a number of bug fixes around SCORM reliability. Your SCORM files should now be more accurately processed by the AI Tutor.  How to Get Started First, make sure AI Tutor is enabled on your domain in Domain Settings. Help ArticleWant to see AI Tutor in action? Take our new Gainsight University course to learn how to set it up and get the most out of it in your AcademyWistia Integration:Connect Wistia: Go to dashboard.skilljar.com/integrations/wistia and add your Wistia API token. This page is admin-only and isn't in the dashboard menu, so use the direct link. Your token is validated on save and stored securely. Add captions: Each video needs at least one published caption track. Captions aren't on by default in Wistia, so generate a transcript or upload a caption file there. Check readiness (optional): Open a video in the Assets library to view its AI Tutor card. Click Reindex after updating captions. Learning Paths:Nothing to set up. Learners enrolled in a path get path-aware answers automatically when they open AI Tutor on any lesson page within the path's courses. Help ArticleRelease Notes 

The User export now includes each member's total gamification points, so you can review engagement alongside your other user details in one file.Here's What's NewNew Gamification Points FieldThe User export includes a new total_gamification_points field showing the cumulative points each user has earned in your community. Compare points with the rest of your member data without pulling a separate report.Getting StartedThe new field is available now in the User export. For more information, refer to the User & Activity Exports in Exports v2 User, Logins, and Moderation article.👉 Check out the Release Notes for more details.💬 Have a question for ​@Aleksandra? Drop a comment below!

Edits and Syncs are Restricted in Scheduled Advanced Programs IMPORTANT: This feature will be available for EU customers from October 01, 2026.Advanced Programs in the Scheduled state are now read-only, matching the behavior of programs in the Active state. Admins cannot manually edit a program or sync its participants once it reaches the Scheduled state.For more information on Release notes, refer to the Patch Release notes.For more information, refer to the Publish an Advanced Program article.

This release gives admins more control over how members sign in and adds an automatic layer of protection for every image uploaded to your community.Here's What's NewConfigure Multiple SSO Methods for End UsersAdmins can now configure more than one SSO method of the same protocol type, such as two separate OpenID Connect connections. This makes it easier to set up distinct sign-in paths, for example separate methods for employees, customers, and partners, even when those methods share a protocol.Protect Your Community with Automatic Image ModerationEvery image a member uploads is now automatically checked before it goes live. Images identified as harmful never appear in the community, and images that pass publish exactly as they do today, so there's no change to the upload experience for members or moderators. This check runs on every upload with nothing to configure. It applies to images uploaded after this enhancement is enabled for your community; previously published images aren't rescanned or removed retroactively.Getting Started Multiple SSO Methods: Configure in Control; see the Configure Multiple SSO Methods of the Same Protocol article Image Moderation: No action needed, this is on automatically 👉 Check out the Release Notes for more details.💬 Have a question for ​@marekkoszlak and ​@Sudhanshu? Drop a comment below!

This release brings a mix of new capabilities and workflow improvements: automated role assignment from CS data, a local development environment for Developer Studio, category-level translations, and more. We're also introducing a new way for you to preview upcoming changes before they reach your members.Here's What's NewBuild and Preview Community Widgets Locally with the Developer Studio CLIThe Developer Studio CLI scaffolds the starting file structure for a new widget directly from your terminal, and pairs a local development environment with your live community instance. Widgets preview, served from a local server to the live instance with the same theme settings and branding, refreshing instantly whenever you save, and connectors can run against real data on your local machine, checking authentication, responses, and errors before anything reaches a hosted environment. Whether you test manually or hand the workflow to an AI agent, the CLI keeps development fast and in context.These related Developer Studio updates apply whether or not you use the CLI: Reference a community variable in a connector's host name, so one connector definition can point to different environments (like a staging Salesforce sandbox versus production) without maintaining separate configs Add scripts and stylesheets globally or scoped to selected pages, so you can customize your community while keeping it performant Assign Community Roles Automatically from CS DataCommunity role assignment now extends the bidirectional sync between Gainsight CS and CC. Instead of assigning roles manually, admins can define rules that assign an existing Community role to any member whose CS data matches a set of conditions, such as NPS Score greater than nine. Build rules from conditions based on Person, Company, or Company Person objects and attributes Add a role alongside a member's existing roles, or Override to replace one role with another Apply a rule to any number of matching members at once, ideal for larger communities Run a rule immediately, or let it run automatically on the same four-hour cycle used for profile field syncing Supported field types in rule conditions include Text, Number, Date, Date & Time, True/False, Email, Currency, and Percentage. Picklist, Multi-Select Dropdown List, Rich Text Area, URL, Lookup, Who Id, and What Id fields aren't currently supported. Rule assignment currently supports Custom Roles only, not Primary Role.Map Community Profile Fields to CS Data More IntuitivelyThe User Profile Fields Mapping page now works in a more intuitive order. Select a CC User Profile Field first, then narrow down to a CS Category (System, Standard, or Custom Object), and finally the specific CS Object and Attribute to populate it. Mapped fields sync automatically every four hours, or click Sync All to refresh every mapping at once. Fields not added to this list stay manually editable as always.Translate Category Titles Across All Enabled LanguagesAdmins can now generate AI-powered translations for category titles directly from category settings, so members see category names in their own language even when your community uses one shared set of categories instead of separate categories per language. A Translate button above each category title shows how many enabled languages are still missing a translation, and one click applies translations across all of them. Each translated title opens in an editable modal so you can adjust wording, save it as is, or retranslate later. Because translations are saved as reusable phrases, the localized title also appears anywhere the category is referenced, including breadcrumbs.This capability applies only when language-specific categories are disabled, and only for enabled languages. Existing language-specific category titles aren't affected.Customize Content Types Counted in the Self-Service ScoreThe Content Type filter behind the Self-Service Score now offers five content types to choose from. Article, Conversation, Answered Question, and Product Update are selected by default, with Idea available as an opt-in addition. If you choose "Yes" when prompted "Do you want Gainsight to remember the modifications you made to the dashboard?”, your chosen content types are saved and remembered going forward. The Groups filter now also aligns with the Content dashboard's Published In versus Groups split.Enabling Product Update as a default selection changes existing Self-Service Scores when this release ships. If you'd like to preserve your previous score definition, adjust the Content Type filter to exclude Product Update. Note that this enhancement is only available in New Dashboards. Read Community User Data in the Browser with the Web SDKThe Community Hub Web SDK (ChWebSdk) can now return the current viewer and look up community members directly from browser code, so widgets, scripts, and stylesheets no longer need a connector or a workaround to know who's viewing a page.Use ChWebSdk.Context.User() to get the signed-in user, and the ChWebSdk.User.* methods to fetch, list, filter, and search members, including custom profile fields, batched lookups, and mention/autocomplete support. Every method returns the same unified user model, and signed-out visitors resolve to a predictable guest projection rather than nothing at all.For more information, refer to the User Context documentation in the Developer Portal.Introducing Feature Previews for Gainsight CCWe're changing how we release front-end changes to your community. Previously, new features that touch layout, styling, or markup would be enabled automatically. Now, they arrive switched off and go through a preview window first. For a limited time you can preview and test them on your community before they become standard for everyone.Feature Previews live in Control > Settings > Betas and Previews, alongside your existing Open Betas, and each one stays active for a limited window before becoming standard for everyone.👉 Read the full announcement in Community to learn how Feature Previews work and see what's live now.Getting Started Developer Studio CLI: Available now via the Developer Portal documentation CS-Based Role Assignment: Configurable in Control; see the Configure CS-Based Role Assignment article Profile Field Mapping: Update your mappings in Control's User Profile Fields Mapping page Category Translations: Available in category settings for communities with language-specific categories disabled Self-Service Score filters: Adjust in the Self-Service Dashboard settings Web SDK User Context: Available now via the Developer Portal's User Context documentation Feature Previews: Found in Control > Settings > Betas and Previews 👉 Check out the Release Notes for more details.💬 Have a question for our team? Drop a comment below!

Our September 2026 release is here, and it gives teams more control over the workflows behind their CS motions, more visibility into how their teams are using AI, and better ways to understand what’s happening across customer relationships, stakeholders, and conversations. Build More Flexible Journey Orchestrator ProgramsAs digital programs grow, admins need better ways to manage complexity without rebuilding the same logic or maintaining workarounds outside Journey Orchestrator.This release gives them two additional ways to do that:Clone configured Evaluate elements: Reuse branching logic within a Draft program, then adjust only the conditions that need to change. Exclude participants from another program: Reference another program directly instead of exporting and uploading separate CSV exclusion lists. For example, if your onboarding and adoption programs use similar branching logic, you can clone an existing Evaluate step instead of rebuilding it. And if customers already enrolled in a renewal program shouldn’t receive a separate campaign, you can exclude them directly from that program before you publish. Get a Clearer View of How Your Team Uses AIAs teams bring AI into more of their work through the likes of Model Context Protocol (MCP), it’s becoming increasingly important to understand how — and why — people are using it. The new CS MCP Logs object offers visibility into just that by recording AI tool calls across Copilot, the Gainsight AI Agent in Slack, and Gainsight CS MCP, so admins can report on:Who initiated the request Which tool was used Where the request came from The status of the tool callA new Update Source field for CTAs and Success Plans adds another layer of visibility by showing admins whether a record was created or last updated through Copilot or CS MCP. Keep Customer Activity Connected to the Right RelationshipBetter workflows matter most when the customer context inside them stays accurate.Relationship Resolution, now in beta, ensures that by automatically mapping eligible AI-generated meeting follow-ups (via AI Follow-Up) and auto-captured emails (via Auto Email Capture) to the appropriate product-level Relationship in Timeline. (If Gainsight cannot determine the right Relationship, it keeps the activity at the Company level.)For teams that manage multiple products or business lines within the same customer, that creates a more accurate view of where conversations actually happen. So instead of blending every interaction into one Company history, teams can see activity in the Relationship where it belongs. Understand How Stakeholder Relationships Are ChangingA relationship can look healthy on paper while the dynamics behind it start to shift. For Gainsight CS + Staircase customers, People Heatmap and People Network bring stakeholder engagement into C360 so teams can:See relationship strength over the previous 90 days Open the underlying communication history Understand where stakeholder connections look strong or weakTeams can also surface signals such as disengagement, lack of outreach, title changes, and personnel changes, which all offer a clearer picture of where relationship gaps may exist and which stakeholders may need attention. Ask Better Questions About What Customers Are SayingOnce you can see that something is changing, the next step is understanding what’s behind it. For joint Gainsight CS + Staircase customers, Ask Staircase now works in Copilot, the Gainsight AI Agent in Slack, and Gainsight CS MCP. That brings Staircase communication intelligence into the places CSMs already work, so they can investigate account questions without switching between tools.From there, CSMs can ask qualitative, account-specific questions based on customer communication history across emails, meetings, calls, support tickets, and escalations. For example:What is the current sentiment for Acme? Summarize the Acme account using Staircase and Timeline. What risks are showing up for TechCorp?When available, Staircase citations can also appear inline so users can trace an insight back to its source, which can make it especially useful when a CSM is preparing for a call, reviewing risk, or trying to understand a change in sentiment.  A Few More Updates to ExploreMore precise Timeline configuration: Configure activity types for AI Follow-Up and Auto Email Capture based on how your team works. Custom AI Follow-Up merge windows: Control how related activities get grouped in Timeline. Direct access to Gong.io and Salesloft recordings: Open supported recordings from Timeline without jumping back to the source system. More control over Company Status visibility: Decide where Company Status appears across C360 and the sidebar experience. Greater flexibility in Gainsight Home: Adjust Summary Ribbon placement to better fit how teams use the page. More secure sharing options: Use OTP verification across additional report and dashboard sharing formats.  See Everything in ActionWant to see how the biggest updates work in practice? Watch the on-demand recording of our release webinar below or explore the release notes. 

Earlier this year, we made it possible to configure a single SSO connection directly from the dashboard. Now we’re tackling multi-SSO (mSSO) configurations.Whether you work with contractors who need their own login method, or simply want learners to have a password option alongside SSO, getting multiple identity providers set up in Skilljar used to mean engaging with our Professional Services team. Now you can do it yourself, directly from the dashboard. Combine SAML, OAuth, and OIDC on a single domain, and add Native Login (email/password) alongside them so learners always have a password option available.  This is included at no additional cost and on every Skilljar tier.Note: If you've previously worked with our Professional Services team on a custom login experience, this setting won't appear in your dashboard, and your existing setup will continue to run unchanged. Release Notes How does it work?In the admin dashboard, you can add your SSO providers, set the order they appear, and toggle them on or off. When more than one is active, learners automatically see a login selection page with clearly labeled buttons for each option.Note: Because the Skilljar Starter plan runs on a separate authentication system, the setup steps in Domain Settings and learner experience differ slightly from other plans. See the below help article for the exact steps.Admin Experience | Configuring Multi-SSO for Essentials, Professional, and Enterprise PlansLearner Experience | Multi-SSO Login Page for Essentials, Professional, and Enterprise PlansUnder Theming → Languages, you can customize button labels and help text for each login method through your language pack, so learners understand exactly what each option is and when to use it. Get StartedHead to Domains & Publishing → Domain Settings → SSO Configuration to add your first connection.Help Article: Self-Service mSSO For Essentials, Professional, & Enterprise Plans Help Article: Self-Service mSSO For Skilljar Starter   Professional ServicesThe default login page covers most teams’ mSSO needs. But if your organization requires a login flow beyond the self-service functionality, our Professional Services team offers full discovery-through-go-live support to build exactly that. Talk to your Gainsight CSM to learn more.  

Community and Knowledge Base section structures now support up to five nesting levels, so you can build content hierarchies that reflect how your products are actually organized.Previously capped at three levels, the expanded depth lets admins go from broad product lines all the way down to specific features without disrupting existing structures or requiring any reconfiguration.Here's What's NewDeeper nesting in Community and Knowledge BaseBuild up to five levels of Sections and Categories in both modules. Nest a Section inside an existing Section to extend depth. The behavior of Sections and Categories is unchanged at any level.Mega menu scales automaticallyThe mega menu displays recursive flyouts up to five levels, adjusting to your structure without any additional setup.Full path visibility throughout the experienceThe complete content path appears in breadcrumbs, the sidebar navigationtree, and section overview pages as members navigate deeper hierarchies, so nobody gets lost.Getting StartedNo reconfiguration is required. Existing structures are unaffected. To extend your hierarchy, open any Section in Customer Communities Control and nest an additional Section or Category beneath it. 👉 Check out the Release Notes for more details.💬 Have a question for ​@Sudhanshu? Drop a comment below! 

Recommendations and Task Lists in In-App Hub now support the same targeting rules available across PX engagements, so you can deliver hub content based on richer, more precise audience criteria. This release also includes UI/UX improvements to the In-App Hub new editor.Here's What's NewTarget Recommendations and Task Lists with expanded rule setsApply persona-based rules like Segments, Product Mapper, and Custom Events, or system-based rules like URL and Location, to ensure the right content reaches the right users based on context, behavior, and environment.UI/UX improvements to the In-App Hub editorThe new In-App Hub editor includes interface and experience improvements to make building and managing hub content faster and more intuitive.Getting StartedExpanded targeting rules for Recommendations and Task Lists are configurable from the In-App Hub editor. For more information, refer to the Configure In-App Hub article.👉 Check out the Release Notes for more details.💬 Have a question for our team? Drop a comment below!

Starting with this release, we're piloting something new: sharing a preview here in Community about a week ahead of launch so you can get an early look at what's coming. This is a lightweight heads-up. Complete Release Notes with full details will still be published on the release date. 360Reposition and Resize Summary Ribbon on Gainsight Home (Admin Controlled): Summary Ribbon on Gainsight Home can be repositioned once admins enable flexible placement in General Settings. After enabling, Admins can drag the ribbon to any vertical position in the Home layout. Enabling the setting is a one-way action. A confirmation dialog box appears before the change takes effect, warning Admins that the action cannot be reversed.   Control Company Status Visibility in C360 and Sidebar (Admin Controlled): Admins can now control whether the company status appears in both the full C360 page and the mini 360 sidebar view. You can configure the Company Status visibility per layout, giving teams the flexibility to display only the information relevant to their organization.   View Stakeholder Engagement in C360 with People Heatmap and People Network, Staircase-CS Integration (Admin Controlled): Now view stakeholder engagement insights directly in C360 through two new widgets, People Heatmap and People Network, available on the C360 Summary page. These widgets provide a complete picture of engagement strength between your internal team members and customer stakeholders without switching to the Staircase application. Note: This feature is available only to customers who have purchased both Gainsight CS and Staircase.   View Stakeholder-Level Insights in C360 and P360, Staircase-CS Integration (Admin Controlled): Gainsight Customer Success (CS) surfaces stakeholder-level AI insights from Staircase directly into C360 and P360. The Person AI Attributes object stores Staircase AI signals at the individual stakeholder level. These insights are also aggregated as counts at the company level in C360, giving you a complete picture of stakeholder engagement across your accounts without switching to the Staircase application. Note: This feature is available only to customers who have purchased both Gainsight CS and Staircase. TimelineConfigure Default Activity Type for AI Follow-Up and Auto Email Capture (Admin Controlled): Admins can now configure the default activity type for activities auto-logged to Timeline through AI Follow-Up and Auto Email Capture. By default, AI Follow-Up activities are logged as Meeting and Auto Email Capture activities are logged as Email.   Configure Activity Merge Window for AI Follow-Up (Admin Controlled): Admins can now define a custom Activity Merge Window for AI Follow-Up instead of a fixed system default. The available options range from ±15 mins to a maximum of ±6 hours.   View Recording Links for Gong.io and Salesloft Activities in Timeline (Automatic Update): Gainsight has enhanced Timeline to include recording links for activities logged through Gong.io and Salesloft using the Staircase integration. CSMs can now click the recording link directly from the Timeline activity to be redirected to the specific page to view the recording.   Relationship Resolution, Beta (Admin Controlled): This feature automatically logs AI-generated meeting follow-ups and auto-captured emails to the correct product-level Relationship, using rule-based matching against Contact and User data. This removes the need for manual tagging. Prerequisite: Requires meeting and/or email sync enabled through the Staircase integration.Journey Orchestrator Clone Evaluate Element in Programs (Admin Controlled): Admins can now clone a configured Evaluate element within a draft program and reuse its logic, instead of reconfiguring the element each time. In larger programs where the same branching conditions repeat across multiple paths, this reduces build time and helps admins keep Evaluate logic consistent. Note: Branch conditions that reference survey answers or previous steps have their values cleared in the clone. Reconfigure these conditions after you connect the step.   Exclude Participants From Another Program (Admin Controlled): Admins can now exclude participants by referencing another program directly, rather than exporting and uploading a CSV file. Journey Orchestrator now excludes any participant whose recipient email appears in the programs you select, which helps keep already-engaged participants from being re-enrolled and messaged twice. Note: Configure the exclusion before you publish the program. After the program is published, the exclusion configuration becomes read-only.MCP, Copilot, Gainsight AI Agent in Slack Ask Staircase in Copilot, Gainsight AI Agent in Slack, and Gainsight CS MCP, Staircase-CS Integration (Automatic Update): Gainsight now brings Ask Staircase into Copilot, Gainsight AI Agent in Slack, and Gainsight CS MCP. Earlier, joint customers had to switch between CS MCP and Staircase to get a complete picture of an account.   Track AI Tool Activity with CS MCP Logs (Automatic Update): Admins can now view a log of all AI tool calls made across Copilot, Gainsight AI Agent in Slack, and Gainsight CS MCP. Earlier, there was no way to track which tools were used, by whom, and when. Note: CS MCP logs do not display historical data. Data is available only for tool calls made after this feature is enabled.   Track CTA and Success Plan Creation Source with Update Source Field (Automatic Update): Admins can now identify where a CTA or Success Plan was created or last updated using the new Update Source field. This field is now available in the Call-To-Action and Success Plan objects. The Update Source field captures the source of creation or last update (Copilot, MCP) for a CTA or Success Plan.Reports Require OTP Verification for Shared Reports (Admin Controlled): Admins can now apply One-Time Password (OTP) verification across all report share types: Link, Excel, Image. Recipients must complete OTP verification before accessing or downloading a shared report. This ensures more secure access across all share types, preventing unauthorized access even if a shared link or email is forwarded to unintended recipients. Data ManagementDesign Customizable Form Layouts for Low-Volume Custom Objects (Admin Controlled): Admins can create and configure form layouts for low-volume custom objects directly in Data Management. Form layouts configured in Data Management surface in the Report Builder and dashboards. Each layout controls which fields appear when a CSM adds or edits a record, how those fields are grouped and ordered, and whether each field is editable or read-only.Note: Features and details shared in this preview are subject to change prior to the release.We're piloting this preview format and may continue to refine how and when these previews are shared. Thank you for your patience as we iterate!

Secure Credentials with Automatic Masking Across Connectors Gainsight CS protects connection credentials stored in connectors using Key Management Service (KMS) encryption. This security upgrade has been extended to six connectors, ensuring that sensitive fields such as API keys, client secrets, and passwords are encrypted at rest and never re-displayed after being saved.The following lists the six connectors that now include credential masking and KMS encryption:Salesforce S3 Slack Databricks Snowflake DataSphereIMPORTANT: No disruption to existing connections: All existing connections continue to sync normally. Admins do not need to reconnect or re-enter credentials unless they intend to rotate a secret, or you do not need to reconnect or re-enter credentials unless you intend to rotate a secret. 

Your customers are increasingly turning to AI assistants for answers; how to configure a feature, which course to take, where to start. When your Academy content isn't readable by those tools, the answer comes from somewhere else: a competitor's page, an old forum thread, or a best guess.How AI tools discover and cite content is still an evolving space, but we didn't want that to stop us from giving your Academy a seat at the table.  What AI Discoverability DoesOur first release of Academy AI Discoverability makes your catalog readable by AI assistants and gives you one setting to control whether AI crawlers are allowed to index your content. When enabled, AI assistants crawl structured metadata on course pages. Your courses carry machine-readable data that tells AI tools exactly what they're looking at: a course, who offers it, what it teaches, and whether enrollment is required. Instead of treating your catalog as just another web page with words on it, AI assistants can understand and accurately represent your training.  How to Turn It OnIn your Dashboard, open Domain Settings for each domain you want to enable. Find the AI Discoverability section and check "Allow AI crawlers to index this academy." What Happens Behind the ScenesThe checkbox controls three files:  File What it Does Can You Change It? robots.txt The file that tells crawlers where they may and may not go.  Unchecked (AI Discoverability off): Skilljar adds a Disallow: / block for 14 known AI crawlers to the top of the file. One block per crawler, each blocking that bot from the your Academy:   User-agent: GPTBot   Disallow: /   User-agent: ClaudeBot   Disallow: /   ... (12 more AI crawlers) ...   Checked (AI Discoverability on): those 14 crawler-specific blocks are removed, and the file reverts to just the baseline shown above. In other words, turning the feature on doesn't add anything to the file, it removes the AI-specific blocking rules that are there by default. Only via the checkbox llms.txt This plain-text file is a machine-readable index of every public course and learning path, including titles, descriptions, and links. It's generated from your live catalog and updates whenever you publish changes. No sitemap.xml Standard list of pages for search engines.  Note: While AI Discoverability is turned off, /sitemap.xml returns a 404 error for all requests, including Google searches. If you rely on your sitemap for SEO, enable AI Discoverability for the relevant domains. No  Learn More   What llms.txt Exposes to AI Assistantsllms.txt will never expose lesson content, video transcripts, quiz questions, or SCORM files. AI tools learn what training you offer, not what's inside it. Private academies return a 404 instead of a listing.llms.txt publishes your Academy name and the title, description, and link for each public course and learning path.A course appears in /llms.txt when it's published, visible on your catalog, and your Academy is checked to allow AI Discoverability. The description shown in AI results is pulled from the course's short description field.  A Quick Note on Best PracticesIf you’re looking to improve how AI tools describe your courses, we recommend keeping the short description field up-to-date and setting a cadence for regular updates. This is a feature worth planning for, not just switching on.For years, discoverability meant optimizing for a ranked list of blue links, getting the keywords right, and hope for page one. AI answer engines work differently: there's no page two. An assistant either has enough signal to cite you, or it reaches for whatever else it can find. This raises the bar on freshness and clarity, and lowers the bar on volume. A handful of clear, current course descriptions will outperform a large but stale catalog.It also changes what "traffic" means. A citation in an AI assistant's answer may never show up as a click in your analytics, but it's still a customer forming an impression of your training before they land on your site. Treating short descriptions as living copy, reviewed on a schedule, is becoming as routine as maintaining meta descriptions was for search. If you want a structured way to approach AEO, check out our 90-Day AEO Checklist, a step-by-step guide to thinking about your strategy before rolling this out more broadly.One area still ahead of us: an authorized learner's own AI assistant pulling course content directly on the learner's behalf. We're actively thinking through that mechanism. What to Expect After You Turn It OnTurning this on doesn't guarantee your Academy shows up in ChatGPT tomorrow; how AI tools decide what to crawl and cite is still evolving. But here's what we know:Crawling takes days to weeks. Every AI provider works on its own schedule, and there's no way to speed it up. Citation isn't guaranteed. You're making your content readable, not buying placement. Whether an AI tool cites you is ultimately decided on the provider's crawl behavior. Recency matters. AI tools tend to favor recently updated content, so an actively maintained catalog is more likely to be picked up.We'll continue to share what we learn about crawler behavior and citation patterns as this space develops. Visit our Help Center article for additional setup instructions and FAQs. Release Notes

TL;DRStarting September 19, 2026, Gainsight CS will release new features and enhancements on a six-week cadence.That means one consistent schedule for product updates throughout the year, whether a release includes focused improvements, larger capabilities, or a mix of both. The six-week rhythm also builds on a cadence many customers already know from our On-Demand releases.As part of the change, we’re also introducing the Beta Feature Center, which will give admins one place to discover eligible Open Beta features as they’re introduced going forward. A Simpler Way to Keep Up With What’s NewUntil now, Gainsight CS updates have come through different release motions, including standard and On-Demand releases. We’re bringing those together into one six-week cadence, which gives you a clearer schedule to follow and removes the extra step of submitting a support ticket to access eligible features.Rather than reserving certain types of updates for different release moments, each release can include the features and enhancements that are ready. This gives teams a more consistent rhythm for planning, adoption, and communications without creating long gaps between releases.For features that require admin action or configuration, the experience will remain similar to the standard release process customers are familiar with today. Admins will continue to have visibility into what’s changing and what, if anything, they need to do before a feature is available to users.When each release goes live, you’ll get the full breakdown through Release Notes, in-app communications, and our release newsletter so you can quickly understand what’s new, what requires attention, and where to learn more.With this more frequent release cadence, we’ll also no longer publish separate Early Access Release Notes. Instead, we’ll focus on sharing the most current information at the time of release, when features are ready for customers to use. A New Home for Open Beta FeaturesAs the release cadence becomes more consistent, we’re also updating how admins discover Beta features in Gainsight CS.The Beta Feature Center will give admins one place to discover and manage eligible Open Beta features. Open Betas will align with the six-week release cadence, and their Beta toggles will be removed once the feature becomes generally available. What’s Next?The first release under the new cadence is September 19, 2026, followed by the next release on October 31, 2026. From there, you can expect a new Gainsight CS release every six weeks.With each release, we’ll share details on what’s included and call out any setup, configuration, or preparation admins should be aware of. The goal is a release process that’s easier to follow throughout the year, with one consistent rhythm for what’s new and what comes next.

Updating community translations one phrase at a time is slow work. Now you can export your full phrase library to CSV, edit translations in bulk outside of CC, and import everything back in one go.Here's What's NewExport phrases by language or all at onceOn the Phrases Overview page, select a language from the dropdown and click Export to download a CSV for that language. Need everything at once? Click the dropdown arrow next to Export and select Export all languages to get a single file covering every configured language.A CSV format built for editingEvery exported file uses four columns: module, key, phrase, and language. The structure is simple enough to work with in any spreadsheet application, and consistent enough to import back without reformatting.Review before you commitWhen you're ready to bring translations back in, click Import on the Phrases Overview page and upload your updated CSV. Before any changes are applied, the Review Import dialog shows a summary of phrases processed, updated, and ignored, so you can confirm everything looks right first.Getting StartedBulk phrase export and import are available now on the Phrases Overview page in Customer Communities Control.For more information, refer to the How to Export and Import Phrases article.👉 Check out the Release Notes for more details.💬 Have a question for ​@Sudhanshu? Drop a comment below! 

The patch release includes enhancements across Timeline, and Journey Orchestrator.IMPORTANT:The Control Email Open Tracking with Recipient Consent feature is available to all customers from August 28, 2026 The features below are available to EU customer from August 28, 2026For more detailed information on each of the features below, refer to the CS Release notes here Enhanced Microsoft App Permissions for AI Follow-UpGainsight has updated the Microsoft app permission for AI Follow-Up from Read all users' full profiles to Read all users' basic profiles, following the principle of least privilege.For more information, refer to the AI Follow-Up and Auto Email Capture Admin Guide article. Retro-Link Attendee Email IDsTimeline automatically links external attendees previously logged as email IDs on historical activities to their corresponding Company Person or Relationship Person record upon creation of that record.For more information, refer to the AI Follow-Up User Guide article. Improved Email Logging for Long EmailsGainsight supports logging emails that exceed 131,000 characters to Timeline. Previously, emails exceeding this limit were discarded. Such emails are now truncated and logged.For more information, refer to the Gainsight Assist Chrome Plug-in User Guide and Gainsight Assist Outlook Add-in User Guide articles. Timeline API: Additional Context Types for Activity LoggingThe Timeline API now supports CTA, Success Plan, and GS Opportunity as additional context types for activity logging, alongside the existing Company and Relationship contexts.For more information, refer to the Timeline APIs article. Control Email Open Tracking with Recipient ConsentAdmins can control whether Gainsight tracks when recipients open their emails and give recipients the choice to decide for themselves. Previously, Gainsight tracked email opens for all recipients by default with no option to restrict or opt out.For more information, refer to the Email Template Builder article. 

Two new features give community managers better visibility into moderation activity and help members tag content accurately with less effort.Here's What's NewView Moderation Activity in the New Moderation DashboardThe Moderation Dashboard gives community managers a dedicated place to review moderation activity across their community, covering both human moderator actions and decisions made by the AI Moderation Agent.The dashboard surfaces two distinct sets of data: AI Moderation Agent outcomes: Counts of content Moderated, Approved, Trashed, and Pending within your selected date range. These figures reflect AI agent decisions only and require the AI Moderation Agent to be enabled. All-Time Moderation Totals: Cumulative counts since your community launched, across all moderators (human and AI combined). These totals are not affected by the date range filter.  For more information, refer to the Moderation Dashboard article.Improve Content Discoverability with AI-Assisted TaggingTag Assist uses AI to recommend relevant tags as members create posts, reducing the effort required to tag content accurately and keeping your tag taxonomy consistent over time.As a member drafts a post, Tag Assist analyzes the content and surfaces suggestions inline, drawn from your community's existing tag library. Members stay in full control: suggested tags can be accepted, ignored, or replaced with their own.For more information, refer to the Configure AI Tags article.A Note on Recent Label ChangesAs part of the Threaded Replies update released earlier, you may notice two small label changes in the community interface. The functionality behind both is unchanged: Upvote on ideas now appears at the bottom of a post alongside other actions, rather than at the top. Subscribe has been renamed to Follow on posts and ideas. These are intentional UI updates that shipped with Threaded Replies. No action is needed on your end.Getting StartedBoth features are available in your community now. To access the Moderation Dashboard, navigate to Analytics in Customer Communities Control and selection Moderation. Note: AI outcome data is only visible when the AI Moderation Agent is enabled. Tag Assist works automatically when members create posts. No additional configuration is required to surface suggestions. 👉 Check out the Release Notes for more details.💬 Have questions or feedback for ​@Larry? Drop a comment below — or better yet, ask our new AI!

Community members can now download all personal data held in their account directly from their profile page, fulfilling the right to data portability under GDPR Article 20.Here's What's NewExport personal data with one clickThe new Download My Data button compiles a complete data package for the member, including profile information, posts and contributions, private messages, and attachments.How to Download Your Data Click your profile picture Click Settings Select the General tab Click Download My Data For more information, refer to the Manage Your Profile and Account Settings article.👉 Check out the Release Notes for more details.💬 Have a question for ​@deepan? Drop a comment below!

Microsoft recently introduced a new Teams admin setting that impacts applications accessing meeting transcripts through the Microsoft Graph API.The setting is off by default and will prevent AI Follow-Up from accessing Microsoft Teams meeting transcripts. We recommend checking this setting if your users are experiencing errors with AI Follow-Up activities based on Microsoft Teams transcripts.Action Required: If your organization uses AI Follow-Up with Microsoft Teams, a Teams admin needs to enable Transcript API access: Teams admin center → Meetings → Meeting settings → Transcript API accessFor more information, see Microsoft's documentation. If you have any questions or need further assistance, please contact Support.

If you educate learners in more than one language, you've probably noticed the gap: your training site is localized, but the some of the emails Skilljar sends: password resets, verification links, and invitations, don’t always show up in their preferred language. Skilljar now sends four key account emails in your learner's language instead of defaulting to English:Password reset Email verification Email change confirmation Enrollment and domain invitationsLearn MoreThis feature is on by default. As long as your training site lists the languages you offer, these emails will automatically send in each learner's preferred language. See below for how our system decides which language to use. How Skilljar Chooses the LanguageSkilljar’s system picks the language for each email using the first of these it recognizes:The learner's saved language preference: This functionality was released earlier this year and allows your learners to choose their preferred directly on your training site. Once set, it's remembered and used in the localized emails listed above. The language they're actively using on your site: This only applies to the email change confirmation, since that's the one email sent while the learner is browsing. Your organization's default language: The primary language in the priority order you established when you set up your languages. This is the fallback when the first two aren't available. What's Not ChangingCourse emails: Registration confirmations, completion emails, and VILT reminders are not part of this release and behave exactly as they do today. No additional email changes: These are Skilljar-provided translations of the standard email templates currently available. Release NotesHelp Article