Product Updates

Gone are the days of writing code inside a browser editor with no version control, no reusability, and no AI tooling support to create custom widgets. Developer Studio lets your engineering team build, version, and deploy custom widgets using GitHub and the tools they already work in, including AI coding tools, so you can vibe code any widget you can imagine into existence. Here's What's NewShip changes in seconds: Push code to GitHub and see updates live in your community immediately, no manual publishing steps required.Build with familiar web technologies: Create custom widgets using HTML, CSS, JavaScript, or React, backed by a versioned SDK for accessing community data and services.Connect to external services securely: Call external APIs through a server-side proxy that keeps credentials off the client and out of your repository. Manage connector definitions directly in GitHub alongside your widget code, so external data dependencies are fully version-controlled.Deploy from staging to production with Git branches: Connect different community instances to different Git branches. Test on staging, then promote to production through a standard Git merge.Build widgets with AI coding tools: The widget repository template includes an agents.md file that enables AI coding tools like Cursor and Claude Code to generate correct, deployable widgets automatically. Describe what you want, and let AI build it.Reuse widgets across pages: Publish a widget once and community managers can place it on any page through the WYSIWYG layout editor, no code copying required.Track every change with full audit-ability: The complete history of every widget change lives in Git: who changed what, when, and why.What This Means If You're Not an EngineerYou don't need to understand GitHub to benefit from Developer Studio. Once your engineering team builds and publishes a widget, it shows up directly in the community editor; ready to drag, drop, and configure like any other component. That means faster turnaround on custom requests, less back-and-forth with your dev team, and a community experience that can look and behave exactly the way your members need it to, without you ever touching code. Getting StartedDeveloper Studio is available within Gainsight CC. To get started: Connect your GitHub repository in CC Control Use the widget repository template to scaffold your first widget Push to GitHub and your widget publishes automatically and becomes available in the WYSIWYG editor For full documentation including quickstart guides, SDK reference, and connector setup, refer to the Gainsight Developer Portal. For API details, refer to the Gainsight CC API Reference.👉 Check out the Release Notes for more details.💬 Have a question for our team? Drop a comment below!

We are excited to deliver five updates that give community managers more flexibility, admins better data tools, and members a more polished, discoverable experience, no matter where they are in the world. 👥 Manage Groups with Confidence Using the New Group Moderator RoleEmpower trusted community members to manage their groups directly from Destination, without needing access to Control.The new Group Moderator role replaces the former Group Admin and gives designated members the tools to keep their groups running smoothly and securely.What Group Moderators can do: Add or remove members in real time — no email confirmations or approval workflows required Handle join requests — view, approve, or decline requests for private and hidden groups, directly from Destination Control featured content — edit and update the content pinned at the top of the group's page Access the Moderation Widget — manage the group from the overview page without logging into Control Set secure invite link expiry — choose from 24-hour, 7-day, 30-day, or 90-day expiration windows to prevent unauthorized access Community Managers and admins can promote any member to the Group Moderator role from within Control.🙌 Shoutout to the Beta CrewBig thanks to the teams at Meltwater, Jamf, Personio, LinkedIn, Trimble, Alkami, and Veeam for putting Group Moderator through its paces. Your feedback helped shape the experience for community teams everywhere.For more information, refer to the Group Moderator Tasks and Member Management in Gainsight CC article. 🔁 Sync CS Attributes to Community User Profiles Gainsight CC admins can now map Gainsight CS attributes directly to CC user profile fields and keep them in sync automatically. The new User Profile Field Mapping page lets admins connect attributes from CS standard objects (Person and Company Person) to your CC user profile fields. Once configured, values sync on a recurring schedule every four hours.This is a first step in the direction of CS to CC, closing the loop on bidirectional sync of CC-CS, with more capabilities to followWhat this unlocks: Richer personalization and segmentation — use real CS data in CC to power targeted community experiences, smarter segmentation, and more relevant communications Automated attribute sync — No more support requests. Data flows automatically at set cadence for mapped user profile fields To get started, a one-click connection between CS and CC must be established from the Connectors page in CS, and the desired user profile fields must be added in CC before mapping.For more information, refer to the Configure User Profile Field Mapping article. 🌐 Reach Every Member in Their Language with an Expanded Language SwitcherYour community now supports 25 languages across 36 regional variants, up from 19 — and a redesigned language switcher makes it easier than ever for members to find theirs.Redesigned language switcher in the community header is marked by a new globe icon lets members select their preferred language instantly. The selection applies immediately across all system-generated content: interface text, metadata, and standard phrases.17 new languages and regional variants, including: Regional English variants: Australia, Canada, Global, Ireland, Singapore, South Africa, and United Kingdom Regional variants for Chinese (Traditional), French (Canada), Portuguese, and Spanish (United States) Entirely new languages: Hungarian, Indonesian, Norwegian, Polish, Thai, Turkish, and Vietnamese Community Admins can enable and publish languages from Control > Language Settings.For more information, refer to the Configure Language Settings article. 🖼 Give Categories Imagery with Thumbnail Images on Section PagesThumbnail images added to categories are now visible on category navigation cards on section pages, making it easier for members to find and explore the content areas that matter to them.Previously, thumbnail images could be uploaded during category creation but never appeared in Destination. Now they do — bringing a more visual, intuitive browsing experience to your community with no additional configuration needed.For more information on how to add the thumbnail, refer to the Configure Community Sections article. 🔍 Help Google Find Your Community with Enhanced SEOGainsight Customer Community now delivers stronger search engine optimization across localized homepages, breadcrumb navigation, and content language declarations — helping Google surface your content to the right audiences.What's included:Localized Homepage Language Tagging Localized homepages are now tagged with the correct hreflang signals, so Google automatically serves your language-specific homepage to the right regional audience.Structured Breadcrumb Data Breadcrumb trails are now embedded as structured data that Google reads directly, enabling your pages to appear with cleaner, more navigable links in search results and improving organic click-through rates.Content Language Declaration Pages now correctly declare their content language in HTML markup, allowing screen readers to select the right voice and enabling browsers to offer accurate translation prompts for global visitors.Note: These are backend improvements that do not require any action by your team to reap the benefits!For more information on how to set up SEO, refer to the Configure SEO Settings article.👉 Check out the Release Notes for more details. 💬 Have a question for our team? Drop a comment below!

Skilljar offers a native Stripe integration, giving you the flexibility to monetize your courses through Stripe-powered payments. Our enhanced integration replaces the previous eCommerce experience with Stripe Checkout Sessions—Stripe's recommended workflow for collecting payments. This upgrade introduces improvements to help you sell globally, handle taxes automatically, and manage your commerce operations with more flexibility.  💲What's New: More Secure, Stripe-Hosted CheckoutYour learners' payment information is now handled entirely by Stripe through a more secure, hosted checkout page. Card validation, error handling, 3D Secure authentication, and PCI compliance are all managed by Stripe. The final payment step now redirects to a Stripe-hosted checkout page, a polished, familiar payment experience that supports more payment methods and shows tax upfront.  Automated Tax Calculation and CollectionIf you sell to learners across different states or countries, tax compliance is now significantly easier. The enhanced integration supports Stripe Tax, which automatically calculates and collects the correct sales tax, VAT, or GST based on your buyer's location.  Localized Currency SupportWith the enhanced integration, your learners can view prices and pay in their local currency, and Stripe handles the conversion automatically. If you're selling to a global audience, this removes one of the biggest points of friction in the buying experience. Coupons and Promotion Codes via StripeYou now manage discounts directly in the Stripe Product Catalog. Create coupons (percentage off or fixed amount), generate customer-facing promotion codes, restrict codes to specific learners or products, set expiration dates, and control redemption limits, all from your Stripe Dashboard. This gives you far more flexibility and control for discounting than the legacy integration.  Domain-Level MonetizationYou're no longer limited to configuring eCommerce at the organization level. The enhanced integration enables domain-level monetization, giving you more granular control over how and where you sell across your training properties. If you operate multiple domains, you can tailor your commerce setup to each one. Expanded Reporting and AnalyticsStripe's built-in reporting and analytics tools are now available to complement your Skilljar Order Report. This means richer visibility into transaction-level detail, payment trends, and revenue insights, accessible directly from your Stripe Dashboard alongside the reporting you already use in Skilljar. Automatic Inventory SyncWhen you publish monetized content on a domain with Stripe Checkout Sessions enabled, Skilljar automatically creates a corresponding product in your Stripe Product Catalog with its metadata. Setup ProcessGetting started takes a few configuration steps in your domain-level Feature Settings. Once you're up and running, you can manage advanced capabilities like coupons and tax rules directly in your Stripe Dashboard. Our Help Article walks you through the upgrade workflow and links to the Stripe documentation you'll need along the way.  Important Notes:Recurring subscriptions and saved payment methods are on the roadmap. The foundation is in place with Checkout Sessions, and subscription support will be coming in a future update. Promo codes will need to be recreated in the Stripe Dashboard as coupons. However, bulk promo codes will continue to work on the enhanced integration with no changes needed. Refunds are managed in Stripe. For transactions processed through the enhanced integration, refunds must be issued directly from your Stripe Dashboard.  If you syndicate monetized training to another LMS, the purchase flow cannot be initiated from that external platform. The enhanced integration is designed for purchases made directly on Skilljar-hosted Academies. Commerce for syndicated content must be handled by the external LMS (e.g., through its own Stripe integration or payment system), with enrollment passed to Skilljar via API after purchase.  Upgrading from the Legacy IntegrationIf you're currently using the legacy Stripe integration, here's what you need to know:No disruption to your current setup. Your existing integration will continue to work, however we strongly recommend upgrading to get the most out of connecting Skilljar + Stripe.  For help with Skilljar setup, our Help Article has everything you need. For help with Stripe setup, including taxes, coupons, and payment methods configuration, review help documentation directly at https://docs.stripe.com/. 

Secure Your Google BigQuery Credentials with Automatic Masking Gainsight now masks sensitive credential fields in connector configurations to strengthen security. When you create a new connection or add a new secret while editing, credentials such as Client Secret are visible only once during that session. If you close and reopen the edit window, the Client Secret is masked and no longer visible.For detailed information on this release, refer to the Patch Release notes.

 Gainsight’s MCP Servers for both Staircase AI and Gainsight CS are redefining how teams use AI by bringing real customer context and action directly into the tools you already use every day.AI is quickly becoming part of daily workflows. But most AI tools don’t actually understand your customers. They only know what you type into the prompt.With MCP, that changes.MCP connects your AI tools to live customer intelligence from Staircase AI and Gainsight CS so every answer, recommendation, and action is grounded in what’s actually happening across your accounts. What is MCP?MCP stands for Model Context Protocol — an open standard that allows AI tools to securely connect to external systems in real time.Instead of copying notes, uploading files, or piecing together context, your AI can now query live customer data and take action directly within your workflow.That means:Answers reflect real customer interactions, not static inputs Insights are backed by actual signals like sentiment, risk, and engagement Actions can be taken instantly, without leaving your AI tool, both in your LLM and with write back to Gainsight CS👉 Explore Gainsight MCP Staircase AI + Gainsight CS: Intelligence and Action, TogetherGainsight MCP brings together two critical layers: Staircase AI MCP (Available Now)Connects AI tools to real-time customer signals from conversations, including sentiment, risks, relationships, and expansion opportunities. Gainsight CS MCP (Early Preview)Connects Gainsight CS data and action into MCP, allowing you to bring customer context into LLM conversations, update records or manage CTAs, and execute workflows directly from your AI tool. This is currently in early preview and will be available to all customers on April 25th, 2026 with our Quarterly Release. What This Means for Your TeamGainsight MCP unlocks a new way of working:Customer-Aware AI: Every LLM output is grounded in live account context,  not guesswork. From Insight to Action: Move seamlessly from understanding a situation to taking action, without switching tools. Built for Humans and Agents: Whether it’s a CSM prepping for a call or an automated workflow running in the background, MCP delivers the context needed to do the job right. Secure and Permission-Aware: MCP respects Gainsight’s existing permissions and governance models, so users only see what they’re authorized to access. Real Workflows. Real Impact.  Teams can use MCP to:🗓 Prepare for Meetings in Seconds: Generate a full account brief with risks, wins, and stakeholder context before every call.🔁 Streamline Handoffs: Instantly create onboarding summaries for new account owners.📊 Prioritize What Matters: Ask your AI what needs attention this week and get a clear, prioritized view across your portfolio.📋 Clean Up and Prioritize CTAs: Quickly identify stale, duplicate, or already-completed CTAs by cross-referencing Timeline activity, so you can focus on what actually needs action.📆 Stay Ahead of Renewals: Generate a real-time renewal view with ARR, health, and risk indicators so you know exactly where to focus before renewal conversations begin. Explore MCP Use Cases Getting Started with Gainsight MCP for StaircaseIf you’re a Staircase customer, get started today using the resources below: Gainsight MCP for Staircase Setup Instructions Security and Compliance Overview  Gainsight MCP for ST Release Notes MCP Use Case Library  Built for the Way Teams WorkAI is reshaping how teams work. The question isn’t whether you use AI, it’s whether it understands your customers and can act on that understanding. Gainsight MCP brings both together, so your teams and your AI can move faster with confidence.Read the full announcement here to learn more. 

This update introduces bulk actions for both visibility settings and ILT event creation, cutting down on manual work for admins managing large audiences and busy training calendars.  🗂️ Filter Visibility by Group CategoryManaging content visibility across dozens of groups just got an upgrade.You can now use Group Category as a filter when setting Group Visibility for Courses, Paths, Plans, and Pages. Instead of manually selecting each group one by one, simply filter by category and apply visibility settings to all groups in that category at once.This is especially useful if you manage large numbers of groups organized by segment, region, or account type. This also reduces the manual effort when rolling out content to these large, segmented audiences. How it Works:Filter by Group Category when configuring visibility on Courses, Paths, Plans, and Pages. This dropdown filter is available directly within your existing visibility settings Apply visibility settings to all groups within a category in bulk Looking to learn more about visibility settings? Visit our Help CenterOverride default visibility setting to include group category visibility 👉 Learn More  📅 Bulk Create ILT Events via CSV UploadAnother time saver for Skilljar admins, you can now bulk create ILT events by uploading a CSV file directly from your dashboard without API, developer support, or manual entry required. Simply prepare your event data in a spreadsheet and upload it all at once.This is valuable for organizations who plan events in bulk cycles (think: hundreds of events scheduled twice a year). Previously, this meant tedious one-by-one creation in the dashboard or a technical implementation, neither ideal for teams without dedicated developer resources. How it Works:Import events by uploading a CSV to create multiple ILT/VILT events in one action. This setting is available in your Live Training page in the Skilljar dashboard Drag your CSV file into the Skilljar dashboard to import events, use our CSV template to ensure successful upload. This template is linked within the event import settingImport events by visiting your Live Training page in the Skilljar Dashboard Format your CSV using our template for successful upload  👉 Learn More

We've upgraded the AI powering Customer Communities to GPT-5, OpenAI's latest and most capable model. As part of OpenAI's model lifecycle, the previous model (4o) has been deprecated and this upgrade ensures all AI features continue running on a supported, high-performance foundation. The update applies automatically across all communities, no configuration changes needed.What's improvedEvery AI feature in Customer Communities now runs on a smarter, faster foundation:Moderation AI Agent — faster, more accurate detection of spam, NSFW content, and policy violations Write with AI — sharper writing suggestions with faster response times AI Translation — higher quality translations across all supported languages with significantly reduced latency AI Recap & Summaries — cleaner, more structured summaries to help moderators triage activity faster Write with AI for Email Campaigns — better campaign draft quality with faster generationWhat you need to do to implement the upgradeNothing. The upgrade is applied automatically across all communities.Our request to youIf you notice any significant changes to your Customer Communities AI functionality or if you have a question for our team, please drop a comment below!  

Deliver more clarity, control, and insight across your PX experience.From the renaming of Knowledge Center Bot to In-App Hub, to expanded analytics and localization capabilities, this release brings improvements designed to help you better understand adoption, reduce friction, and scale personalized in-app experiences.Here’s what’s new.Knowledge Center Bot Renamed to In-App HubThe Knowledge Center Bot has been renamed to In-App Hub within PX to better reflect its evolving capabilities and align with modern industry terminology.There are no functionality changes as part of this update. All configurations, content, and settings remain unchanged. The UI has already been updated, and documentation and help articles will be refreshed progressively over the coming months.EnhancementsSurface Frustrating InteractionsPX now captures Rage Clicks as a behavioral signal to help you identify unresponsive or confusing UI elements that may cause user frustration.A rage click is recorded when a user clicks three or more times within one second on the same element — highlighting potential friction points.You can use Rage Clicks to: Review repeated interaction signals in User Activity under User Profile Analyze patterns in Query Builder to surface high-friction elements Segment users and journeys based on rage click behavior Note: Rage clicks are currently captured only across web applications.Expanded Product Score ConfigurationPX admins can now configure the Product Score Health KPI within Accounts Explorer to better reflect your organization’s definition of product health.Enhancements include: Additional input parameters: Session Duration NPS Survey Custom Account Attributes Customizable weight distribution across parameters(previously fixed at 50% Core Feature Usage and 50% Stickiness) Key details: New parameters default to 0% to preserve existing dashboards Non-percentage inputs are normalized to a 0–100 scale Up to five active NPS surveys (last 90 days) and five custom account attributes can be included Configuration changes may take up to 24 hours to reflect For more information, refer to the Configure Account Settings section of the Accounts Explorer article.Track Localization Status for In-App Hub ContentPX has introduced a Content Localization view in In-App Hub that highlights where content is pending or localization is not yet enabled. Helping you to quickly identify items that need attention before rollout. For more information, refer to the Localize Content for In-App Hub article.Localization API EnhancementsThe Import and Export Localization APIs now support additional PX assets, enabling more comprehensive automation of localization workflows.Newly supported assets include: Linked Articles Web Links JavaScript Functions In-App Hub For more information, refer to the Localization API documentation.👉 Check out the Release Notes for more information.💬 Have a question for our team? Drop a comment below!

Today we released two updates to improve how Skilljar connects with external systems and to ensure continued alignment with evolving platform standards.  ☁️ Salesforce Managed Package Update We’ve released an updated version of the Skilljar by Gainsight Salesforce managed package.As part of Salesforce’s transition from traditional Connected Apps to External Client Apps (ECAs), a new integration framework has been designed to enhance security and modernize app packaging and distribution. Our latest managed package version aligns with this updated framework.Why this MattersUpgrading ensures:Continued compatibility with upcoming Salesforce releases Alignment with Salesforce’s enhanced security architecture Ongoing supportability and best-practice configuratioWe always recommend upgrading to the latest version of the managed package via the Salesforce AppExchange.After installation, confirm the updated version in Setup > Installed Packages within your Salesforce org and follow the reauthentication steps. Your existing Salesforce ↔ Skilljar integration will continue to work as expected and there will be no disruption to your current workflows. As always, coordinate with your Salesforce Administrator and follow your internal change management processes.👉  Update your Managed Package via the AppExchange👉 Steps on How To Upgrade  🔗 Data Connector Updates We’ve also released updates to Skilljar’s Data Connector to expand functionality and improve performance. The majority of newly added tables and objects are related to Student Manager and License Packages data.For the complete field definitions and data types, please refer to the full table in the Release Notes. Student Manager DataWe’ve added new Student Manager fields to the Data Connector, including a flag to identify Student Managers, indicators for full course and path access, and a group membership field. Additional Tables Added: license_agreement license_agreement_content license_agreement_seat third_party_accessible_content catalog_page_item catalog_page_tag published_path_student_group_visibility Other ImprovementsEnsure that deletions in the dashboard, particularly for Published Paths, are replicated in the Data Connector Add new relational schema in catalog-to-path-to-course relationships catalog_page table had the following fields added: slug = CharField  short_description = TextField item_layout  = CharField - (TILE or LIST) published_path had the following fields added: slug = CharField catalog_layout = CharField - (EXPANDABLE, TILE, LIST) enforce_sequential_navigation = BooleanField path_item had the following fields added: published_path = DbexForeignKeyField("database_export.DbexPublishedPath", null=True) published_course = DbexForeignKeyField("database_export.DbexPublishedCourse", null=True) Note: With these updates, there should not be any disruptions to existing integrations. These changes are fully backward compatible, and no action is required.👉  Data Connector DocumentationCheck out the Release Notes for more details.    

Automate reporting and reduce manual effort with scheduled exports in Customer Community.You can now configure recurring data exports, allowing reports to run automatically on a defined schedule instead of generating them manually each time.This enhancement helps admins streamline reporting workflows and ensure data is delivered consistently and on time.Here’s What’s NewSchedule recurring exportsSet exports to run automatically at a defined time, eliminating the need for manual report generation.Flexible frequency optionsChoose from multiple scheduling options: Weekly — runs every week on the selected day, providing data from the last 7 days Biweekly — runs every two weeks on the selected day, providing data from the last 14 days Monthly — runs on the first day of every month, providing data for the previous calendar month Quarterly — runs on the first day of the calendar quarter, providing data for the previous quarter Download when readyOnce processing is complete, you can retrieve the generated export file directly from the system.Scheduled Exports are available within the Community export functionality. For more information on configuring recurring exports, refer to the Exports Overview article.👉 Check out the Release Notes for more details.💬 Have a question for our team? Drop a comment below!

We’re following up on Release Week features with two enhancements designed to surface insights instantly and allow you to make more informed decisions. Plus, we’ve extended the AI Tutor beta to all customers, find the steps below to learn how to enable this in your Academy.  ⭐ Course Ratings: AI Feedback Summaries In January, we launched Course Ratings, giving learners the ability to provide both qualitative and quantitative feedback on your course content. Now, we’ve added AI Feedback Summaries.AI Feedback Summaries instantly analyze learner feedback and surface:Key themes across responses right within Course Ratings analytics Top areas of praise of what learners liked most Opportunities for improvement, including content recommendationsInstead of manually combing through hundreds of submissions, you can instantly see what matters most, making it easier to prioritize updates, identify content gaps, and quickly communicate impact. 👉 Learn More AI feedback summaries appear next to the overall course rating in course analytics 📈 Dashboard Homepage: AI Academy Insights We’ve also introduced AI academy insights directly on your new homepage.These real-time insights help you: Surface common journey patterns to identify high-traffic learning paths and potential disengagement points Visualize engagement trends with clear insights into how students move between courses and where they progress or drop off Get actionable recommendations based on behavior trends, helping you optimize course structure, simplify complex content, and improve completion rates It’s everything you need to turn learner data into smarter decisions—right from your homepage. 👉 Find Them on the Dashboard Academy insights expanded from dashboard homepage  🤖 AI Tutor Open Beta: Now Available to All Customers During Release Week, AI Tutor entered Open Beta and was made available to customers who opted in after reviewing our ChatGPT subprocessor notice. That review period has now concluded.If you didn’t opt-out from our subprocessor notice, AI Tutor is now available to enable within your Skilljar instance.A few important notes:AI Tutor will not automatically appear in your Academy You must enable it on the domain of your choosing Configuration is required in your dashboard settings before it becomes visible to learners As with any learner facing feature, we recommend testing in your sandbox firstEven better, since the initial Open Beta release, we’ve enhanced AI Tutor’s guardrails to make responses more reliable and more flexible by tightening content controls and improving how the tutor references your approved materials.👉 Learn More  Check out the full Release Notes.We’re excited to continue evolving our AI capabilities to help you drive engagement in 2026, more is on the way!Questions? Share them below. 

Skilljar now supports Email Verification at signup, a new organization-level security setting that requires learners to confirm email ownership before accessing training when registering.When enabled, learners who signup with email/password authentication must complete registration through a secure email link before gaining access to your training domain. Adding this additional layer of verification helps you:Strengthen security for open registration domains Reduce spam and bot signups Ensure learners register with valid, owned email addressesEmail verification also supports compliance and consent best practices, including widely adopted “Double Opt-In” standards in the EU. While not universally required under GDPR, confirming email ownership helps organizations demonstrate stronger consent controls and reduce fraudulent or unauthorized access. Security Without Added Friction Our goal was to make this as easy as possible for learners, guiding them through an experience built on Skilljar’s existing invite workflow. After entering their email on your sign-up page, they’ll receive a secure, single-use link in their inbox. Until verification is complete, they do not have access to training.When they click the link, they’re taken to the familiar completion form to set and confirm their password. Once finished, they’ll be automatically logged in and redirected to the course catalog or specified destination. Completion email sent to learner’s inbox to complete verification Additional DetailsThis setting is controlled at the Organization level and applies to all domains within your organization. It applies to email/password (local) authentication only. SSO users and admin-invited learners are not affected. If a learner mistypes their email or lets the link expire, they can return to the signup page and re-enter their email to receive a new link. The link is valid for 7 days. Existing learners can continue logging in as usual, verification is required only for new self-signups after the setting is enabled.Check out the Release Notes for additional setup details.

Re-Enabled Gainsight Widget in Zendesk We’re excited to share that the Gainsight widget in Zendesk has been re-enabled with stronger access control and improved security.This update ensures users have the right level of access while maintaining a secure and seamless experience inside Zendesk.What ChangedWhen you establish a Zendesk connection and link Gainsight to Zendesk, Gainsight automatically creates a user with a Viewer license. When a user logs in to the Zendesk widget: Gainsight verifies whether the user exists in Gainsight. If the user exists, the widget applies the user’s actual Gainsight license and permissions. If the user does not exist or does not have the required license, the widget continues to operate with Viewer-level access. For detailed information on this release, refer to the Patch Release notes.For more information on the Gainsight widget, refer to the Gainsight widget in Zendesk article.Note: The updated Gainsight widget is available for download from the Zendesk marketplace.   

The response structure for creating new content (Articles, Conversations, Questions, Ideas, and Product Updates) via the API has been updated. These endpoints now return a structured JSON object with id and publicId fields, replacing the previous single-string return value. Please check your existing automation scripts to ensure they are parsing this new object structure correctly.💬 Have a question for ​@Larry and our team? Drop a comment below!

Gainsight’s MCP Server for Staircase AI is already transforming how teams use AI, bringing live customer intelligence directly into the tools they work in every day.AI is quickly becoming part of daily workflows. But most AI tools don’t actually understand your customers. They only know what you type into the prompt.With MCP, that changes.Gainsight MCP connects Staircase to tools like ChatGPT, Claude, and Gemini so every answer, recommendation, and summary is grounded in real customer context.What is MCP?MCP stands for Model Context Protocol — an open standard that allows AI tools to securely connect to external systems in real time.Instead of copying and pasting notes or uploading files, your AI can now query live Staircase intelligence directly. That means responses reflect what is actually happening in your accounts, not just static inputs.If your AI tool supports MCP, it can connect to Staircase. 👉 Explore Gainsight’s Staircase MCP  What This Means for Your TeamHere’s what you unlock with MCP:Customer-Aware AI. Every answer is grounded in live account health, stakeholder dynamics, risks, and expansion signals. Faster Execution. No switching tabs. No copying context. No manual synthesis. Get structured outputs in seconds. Shared Intelligence Across Teams. CS, Sales, RevOps, and Leadership can all access the same live customer intelligence inside their AI workflows. Secure by Design. MCP respects Gainsight permissions and role-based access controls. Users only see data they’re authorized to access. Real Workflows. Real Impact. Here are just a few ways teams are already using MCP:🗓 Meeting Prep in 60 SecondsAsk your AI to prep you for a call and receive a structured brief with health snapshot, recent risks, stakeholder context, and suggested talking points. 🔁 Seamless Account HandoffsNew CSM taking over? Generate a comprehensive onboarding brief in minutes instead of hours. 📊 Weekly Portfolio TriageAsk, “What needs my attention this week?” and get a prioritized list of risk and opportunity signals across your book of business. You can explore the full library of workflows and prompts here 👉 View MCP Use Cases Getting StartedTo set up MCP:1. Ensure your admin has enabled the MCP Connector in Staircase.2. Connect Staircase to your MCP-enabled AI tool.3. Start asking questions in plain language.Need additional help? View the full setup guide here.  AI is reshaping how teams work. The question isn’t whether you use AI — it’s whether it understands your customers. With Gainsight MCP, now it does.If you have questions or want to see it in action, drop a comment below or reach out to your CSM.

Gain deeper visibility into community engagement with two new out-of-the-box Community Dashboards.The new Subscription Trends and Subscription Status dashboards (Open Beta) give you powerful insights into how members subscribe, engage, and interact across your Community.This means you can monitor growth patterns, evaluate engagement distribution, and make data-driven decisions to optimize your Community strategy.Here’s What’s NewSubscription Trends Dashboard (Open Beta)Track how subscriptions evolve over time and uncover engagement momentum across your Community.Subscription Status Dashboard (Open Beta)Get a snapshot of active subscriptions and distribution across categories.​​​​​​Time-based subscription analytics Identify spikes, drops, and unsubscribe patterns with historical trend visibility.Category-level insights Understand which topics or categories drive the most engagement.Out-of-the-box configuration No custom setup required — dashboards are ready to use in the New Dashboards (BETA) area. Available in ControlTo access the new dashboards:Log in to Customer Communities ControlNavigate to Analytics > New Dashboards (BETA)These dashboards are available in Open Beta as part of the existing out-of-the-box Community reporting experience. Dashboard HighlightsSubscription Trends DashboardUse this dashboard to: • Monitor subscription growth trends over time • Identify spikes or drops in new subscriptions • Track unsubscribe patterns • Analyze engagement momentum across categories or topics • Support strategic decisions with historical data insightsFor more information, refer to the Subscription Trends Dashboard article.Subscription Status DashboardUse this dashboard to: • View total active subscriptions • Identify subscription distribution across categories • Understand which areas drive the most engagement • Detect low-performing categories or topicsFor more information, refer to the Subscription Status Dashboard article. Important InformationThese dashboards are available only for SSO-enabled communities.If you have both CS and CC:Community users with a Viewer_Analytics license in CS can view dashboards. Users with lower license tiers must request an upgrade from their CS admin.Thank you to ​@CommunityKaila, ​@aluciani, ​@Christa Brown, and ​@bdrivas for their ideas in the community that led to these dashboards.   Link to each idea: Subscription Data, Subscriptions to a Category, Subscription Status, and Subscribers by Forum. 👉 Check out the Release Notes for more information.💬 Have a question for our team? Drop a comment below! 

Enhance your community navigation with greater control and flexibility in the Mega Menu.You can now configure Segment-Based Visibility and add Dropdown Lists under Custom Navigation Items, giving admins more power to personalize navigation and create structured menu experiences.This means you can tailor what users see based on who they are. Build cleaner, more intuitive navigation paths that drive engagement and reduce clutter.Here’s What’s NewControl navigation visibility by segmentShow or hide Mega Menu navigation items based on user segments, including roles, behaviors, or guest access.Deliver personalized navigation experiencesEnsure users see only the most relevant pages, improving discoverability and engagement.Reduce menu clutterSimplify navigation by limiting unnecessary links for specific audiences.Add dropdown lists under custom navigation itemsCreate parent-child navigation structures directly within the Mega Menu.Build structured navigation modelsFor example:Products (Parent Navigation Item) Product A Product B Product C Each sub-item links to its own product-specific page.Segment VisibilityAdmins can now control which navigation items are visible to specific user segments, allowing for more personalized experiences based on user roles, behaviors, or access type.Important: To control user visibility, admins must first create segments and then assign pages to those segments. For more information on creating segments, refer to the Segments article.Dropdown Lists Admins and Community Managers can now add dropdown lists under custom navigation items in the Mega Menu.This allows you to create structured hierarchies within your navigation, perfect for organizing products, services, resources, or other grouped content areas.Available in Customer Communities Mega Menu WidgetMega Menu configuration is available in the layout editor in destination. For more information on setting up and configuring the Mega Menu, refer to the Configure Mega Menu Widget in Destination article.👉 Check out the Release Notes for more information.💬 Have a question for our team? Drop a comment below!

Make it easier for your community to find, explore, and contribute ideas with category-based organization for Ideas and Product Updates.With this enhancement, Ideas and Product Updates can be created directly within Community Categories, helping keep feedback aligned to the right product areas and improving navigation across the Community experience.This means cleaner organization, better filtering, and a more intuitive way for members to engage with the content that matters most to them. What’s NewMandatory category selection for new Ideas and Product UpdatesEvery new Idea or Product Update must be assigned to a Community Category before it’s published, ensuring consistent organization across your Community.Category-based filtering in Destination viewMembers can now filter Ideas and Product Updates by category, making it easier to discover content related to specific products or topics.Role-based access control Leverage existing category permissions to securely scope Ideas or Product Updates to specific user roles or groups.Tabs widget support for Ideas and Product UpdatesThe Ideas and Product Updates tab includes category-based filtering, allowing users to view content by product area alongside other supported content types. Learn MoreLearn how to organize Ideas in Categories: Getting Started with Customer Community Ideation Learn how to manage Product Updates by Category: Getting Started with Product Updates 🙌 Shoutout to the Limited Beta CrewBig thanks to the teams at Cognite, Alliant, KPN, and Adobe for putting Ideas and Product Updates in Categories to the test! Your feedback helped ​@Larry and the rest of Gainsight’s Product and Development team polish the experience for communities everywhere. Also in this Release: Experience Faster, Smarter Community Data Exports with Exports Enhancement (GA)Gainsight has enhanced Community’s data export functionality, delivering better data accuracy, broader insights, and a smoother user experience with the new Exports v2. 👉 Check out the Exports Enhancements Release Notes and Ideas and Product Updates in Categories Release Notes for more details.💬 Have questions or feedback? We’d love for you to join our Open Beta Group for Ideas and Product Updates in Categories, drop a comment below, or better yet, ask our new AI! 

Customer intelligence only creates value when it leads to action. But that’s hard when insights live in disconnected tools, signals are noisy, or teams lack confidence in what the data is telling them.The Q4 Staircase release focuses on solving those challenges — bringing customer intelligence closer to where teams work, improving signal quality and governance, and laying the groundwork for more proactive risk management.Let’s dive in. Bring Staircase Intelligence Into Your AI Workflows with Ask Staircase + MCP Connector With Ask Staircase + MCP Connector, teams can now bring Staircase customer intelligence directly into AI tools like ChatGPT, Claude, and Gemini.This update enables teams to:Ask natural-language questions and get answers enriched with live Staircase data Access customer intelligence without switching tools or pulling reports Work directly inside existing AI workflowsAdmins can get started by following the one-time MCP setup guide to securely connect Staircase to ChatGPT, Claude, or Gemini.  Improve Trust and Accuracy with AI Feedback Loops As teams increasingly rely on AI-generated insights, confidence in outputs becomes critical.With AI Feedback Loops, teams can now:    •    Rate whether Staircase-generated summaries and responses are helpful    •    Provide feedback that is aggregated and fed back into our models    •    Improve accuracy continuously over time based on real usageAll feedback is anonymous and secure. Explore how AI feedback works in Staircase More Flexible, Admin-Friendly PII Configuration This release includes enhancements to PII anonymization, giving admins more control without disrupting existing workflows.Admins can now:Choose exactly which types of PII are anonymized using simple toggles Preview changes before applying them Apply updates only to new communications, leaving historical data untouchedFor customers with advanced requirements, custom patterns are supported in a controlled way, while the default experience remains safe and predictable.Learn how to manage PII anonymization settingsCustomize Lifecycle Events to Match Your Customer Journey Staircase automatically detects key customer moments like renewals, churn risk, extreme sentiment, and executive touchpoints. With this release, teams can now further tailor lifecycle tracking to match their business.Admins can: Enable or disable specific lifecycle event categories Refine detection logic to reduce noise Create custom events such as onboarding, kickoffs, or referrals Lifecycle events automatically appear across the Customer Journey Cycle, Events reporting, and downstream systems like Gainsight CS -- ensuring these moments stay visible wherever teams work. Learn more about setting up and managing custom lifecycle events in our configuration guide. Test Notifications with Confidence Before They Go Live Notification logic is powerful, but even small misconfigurations can lead to missed messages or the wrong people being notified. With improved Notification Testing, admins can now validate notification logic before anything is sent.With improved Notification Testing, admins can now: Test notifications by customer Preview exactly where messages will be delivered (Slack channels or email recipients) Detect missing roles or configuration gaps before enabling notifications No messages are sent during testing. Learn more about how to test and validate notifications . Missed the Q4 Staircase Release Webinar?You can watch the on-demand recording here. For a complete breakdown of everything included in this release, be sure to check out the full release notes. As always, we’d love your feedback. Join the conversation here in the Gainsight Community and help shape what we build next.

Managing course content no longer means endless clicking. You can now select multiple items across Assets, SCORM, Quizzes, and Question Banks and take action in bulk. Consider this a small but mighty update from us to you, just in time for Valentine’s Day. 💝 Bulk DownloadAvailable for: Assets, SCORMYou’re sharing files with an internal team or keeping a local backup before a major refresh. Instead of downloading assets or SCORM files one by one, you can select everything you need and grab it all at once. Bulk DeleteAvailable for: Assets, SCORM, Quizzes, Question BanksYou’ve identified outdated, unused, or incorrectly uploaded content, like retired videos, or old question banks. Filter, select, delete, done.  Bulk UnattachAvailable for: SCORM, Assets, QuizzesYou’ve refreshed content and need to remove outdated assets from lessons or courses without deleting the asset itself. Unattaching the asset, quiz, or SCORM file lets you quickly clear old content while preserving files for reuse or reference. Bulk Operations goes a long way in clearing out day-to-day busywork, and it came straight from what admins told us they needed. Give it a try the next time you’re cleaning up or refreshing content, and let us know what you think. 👇 Check out the Release Notes for more details. 

Execution in customer success can be complex. Digital orchestration programs need to run as expected. Communication needs to scale without losing control. And insights need to translate into action before momentum is lost.The Q4 (January) release for Gainsight CS helps you simplify that execution by giving you the tools to test and refine Journey Orchestrator (JO) programs before launch, extend Group Send access (with guardrails), and act on Copilot insights without ever leaving your workflow.Let’s dive in. Launch Journey Orchestrator Programs with More ConfidenceBuilding JO programs can mean juggling branches, conditions, and personalization. But until now, validating all that logic pre-launch meant cloning the program or hoping it all worked after launch. That introduced internal risk, but also opened the door to subpar customer experiences if the journey didn’t go as planned.Now, you can test draft Journey Orchestrator programs with up to 30 participants using real data. Preview branching conditions, verify tokens, and confirm email versions before going live. For complex journeys, this removes the guesswork and cuts down on post-launch rework.Community Callout: A big thank you to our community, especially Product Council members past and present, including ​@sarahmiracle and ​@dayn.johnson, whose ideas, conversations (like here and here) directly shaped this feature enhancement.  Extended Group Send Access Without Sacrificing ControlGroup Send, which allows users to send personalized emails—newsletters, invites, product updates—to hundreds of customers in just a few clicks, was previously only available to CSMs.  That’s changing with this release. Admins can now extend Group Send access to any user persona or user group using a flexible, rule-based permissions framework. Control access by role (e.g., Account Manager) or criteria (e.g., companies under $100K ARR), and define exactly who can send to which accounts. Said another way, you can now scale communication across more teams without compromising control.Community Callout: This enhancement was shaped in close partnership with our 2025 Product Council. Their hands-on feedback from our dedicated session last year directly influenced the improvements you see in Group Send today, which make it more flexible and impactful at scale.  Send Copilot Responses From C360 and Track Usage Across Your OrgYou can now send Copilot responses directly from C360 into an email. Content is prefilled, editable, and automatically logged to Timeline, which shortens the gap between insight and follow-up, so teams can respond while context is fresh.Additionally, the new Copilot Usage Report shows who’s engaging with the AI (including Slack workflows), how often, and where adoption might need a boost. It’s a simple way to track usage, spot gaps, and focus enablement where it matters most. Better Visibility with Multi-Select Field ReportingYou can now group reports by individual values within multi-select picklists, giving you a clearer view of how each value appears across your dataset—even when multiple options are selected in a single record.This update makes it easier to analyze trends, segment data accurately, and build more meaningful dashboards without additional configuration. Community Callout: Real customer feedback made this possible. Thank you for continuing to shape the future of Gainsight. Note: Multi-select field enhancements will be available beginning on Tuesday, February 3, 2026. New Salesforce UI Managed Package and Connector Security EnhancementsYour Customer Success workflows don’t stop at Gainsight. They rely on seamless and secure integrations with tools like Salesforce. This release includes a new Salesforce UI Managed Package that gives you more flexibility in how you can bring Gainsight into your Salesforce experience.Additional Resource: Learn more about the new UI Managed Package We’ve also rolled out several key security enhancements to further protect your data across systems. That includes: Shorter Refresh Token Lifespans: Refresh tokens now expire faster to limit the risk window if a token is ever compromised.  Refresh Token Rotation (RTR): Each refresh token is now single-use, so every time one’s exchanged, it’s replaced immediately. OAuth Proof Key for Code Exchange (PKCE): PKCE strengthens the OAuth flow by ensuring that only the app that starts authentication can complete it. Trusted IP Ranges: Token exchanges now only work when requests come from trusted infrastructure.Additional Resource: What Can I Do Today? A CEO’s Guide to Salesforce Integration Security by Gainsight CEO Chuck Ganapathi. What Else Is New in Gainsight CSBeyond JO testing, Copilot usage reports, and Group Send access updates, our Q4 release includes several enhancements to streamline reporting, improve AI precision, and simplify admin workflows:Row Groupings with Pivots: Analyze data across row levels while pivoting in the same report, so you can spot insights in one view. Import Reports to Create Key Definitions: Admins can now create Data Key Definitions by importing existing reports. Filters, columns, and logic carry over automatically to save time and improve consistency in Copilot responses. Tag Companies Using “#” in Copilot Prompts: Tag companies directly in Copilot prompts using “#” to specify exactly which company you’re referencing. This improves response precision and reduces ambiguity when working across multiple accounts.Want the full breakdown of what’s new? Check out the full release notes here. And if you're using Insight Agent (powered by Staircase AI) alongside Gainsight, read the release notes or our January newsletter.  Didn’t catch our Q4 release webinar live? Check out the on-demand recording:  

We’re continuing to enhance the new In-App Hub (formerly KC Bot) with powerful design, engagement, and localization updates. These improvements give you more control over how the bot looks, how it guides users, and how content is delivered across languages, helping you create a more intuitive and personalized support experience.Here’s what’s new.Guide Users with Speech BubblesSpeech bubbles are now available in the new In-App Hub editor, helping you proactively guide users to the bot and clearly communicate its purpose.You can configure speech bubbles to:Control visibility Customize background and text colors Personalize messages using user attribute tokensThis makes it easier to grab attention, set context, and encourage discovery of helpful content right when users need it.Customize In-App Hub DimensionsYou now have greater control over how the In-App Hub fits within your product layout. The new editor lets you customize the In-App Hub’s size when opened, ensuring it aligns with your UI and content density needs.You can configure:Height: 240–960 px Width: 400–640 pxThis flexibility helps you balance visibility and usability without disrupting the surrounding interface.Notify Users of Unread or New ContentNotifications are now available in the new In-App Hub editor, allowing you to highlight newly added or unread content in Content Groups and Recommendations.With notifications, you can:Prompt users to revisit the In-App Hub when new content is availaible Highlight content that hasn’t yet been read Customize background and text colors Control notification visibilityThis helps keep your bot content fresh, visible, and actionable for returning users.Localize Display Names and DescriptionsIn-App Hub now supports localization of Display Name and Description fields for engagements and hosted articles. This allows you to deliver a more inclusive, language-aware experience for global audiences.With this update, you can:Translate hub-facing labels and descriptions  Ensure content feels relevant across locales Improve clarity and engagement for non-English usersWant to dive deeper?Check out the full Release Notes for screenshots, setup details, and FAQs.

We’re excited to officially launch AI Tutor into Open Beta, bringing real-time, conversational support right into your Skilljar courses.When learners hit a roadblock, they often disengage with the content or turn to your team with repeat questions. AI Tutor solves both sides of that problem, delivering in-the-moment support to learners, and reducing the burden on Education teams.This release also marks the beginning of something bigger. AI Tutor is a big step toward our vision of agentic learning, a model where education is personalized, proactive, and lives everywhere. We’re building a future where learning is no longer a static, one-way experience but dynamically supported every step of the way. What AI Tutor Can Do TodayAI Tutor sits directly within each Skilljar course, giving learners instant access to:Contextual answers based on lesson content, transcripts, and course materials Lesson recommendations to guide learners to the most relevant next steps Real-time coaching that adapts to individual learner needs Skilljar admins can also customize AI Tutor to match your Academy’s look and feel. For setup details, visit the Help Center.   The AI Tutor button is currently only available for HTML, video (with transcripts), and audio lessons. It is not supported for SCORM or web package lessons. AI Tutor enters Open Beta today, with general availability planned for later this Spring. Beta access to AI Tutor is available to all Skilljar customers at no additional cost. If you haven’t signed up yet, you can join the beta here. If you’ve already signed up, AI Tutor will be enabled within three business days. All Release Week generally available features are included in existing plan.  That’s officially a wrap on Skilljar Release Week. Five days of new features and behind-the-scenes upgrades, all designed to make it easier to manage your Academy and support your learners.Thanks for following along. We’d also love your thoughts on Release Week itself. Tell us in this quick survey to help shape future launches. Catch up on anything you missed:🔮 Release Week Features →📚 Read our Blog Post → 

You shouldn’t need three tools and a scavenger hunt to know if your content’s landing with learners. One of our most requested features is here: Course Ratings let you collect learner feedback right where the learning happens, inside Skilljar. Here’s what’s new:A numeric rating scale (1–5 stars) lets learners quickly rate the value of a course upon completion Open-text feedback helps you understand why a course hit (or missed) the mark, with responses stored right in your dashboard Course Analytics and CSVs now include ratings and responses so you can quickly action on feedback Coming Soon: AI Feedback Summaries will surface key themes from open-text feedback, with summaries of both praise and areas to improveWe’ve also made course ratings data available through both our API and Data Connector. For the API, you can find individual ratings in the Domains > Published Courses > Enrollments endpoint, and view the average rating for a course in the Courses endpoint. For full details, check out Skilljar’s API documentation. For the Data Connector, there is a student_course_rating table.New ‘Course Ratings’ lesson type in Skilljar dashboardKnow what’s resonating, and what needs a refresh, so you can improve faster and prove the impact of your programs.  📚 Check out the Help Center article →🔮 Come back tomorrow for the final drop of Release Week, our most learner-facing feature yet!   

Release Week day three is all about time-saving improvements for admins, with two new dashboard upgrades that simplify your day-to-day. Plus, an updated look at what’s coming with the Gainsight Customer Communities integration, including how to join the Early Access Program.  ✅ Self-Service Credly BadgesNo more workarounds. No more submitting a ticket to Support. You can now issue and manage Credly badges directly from the Course Actions tab in your Skilljar dashboard.From the Actions tab, you can configure Credly badges to be triggered with flexible options based on whether a learner passes or completes the course. You’ll be able to control how and when badges are issued, whether that’s issuing new badges, updating existing ones, or setting expiration timelines.That means faster, more scalable credentialing in your Academy📚 Learn more in the Help Center →Issue or update Credly badges in the Skilljar dashboard 🏷️ Skilljar Labels Now on QuizzesAs your training content grows, so does the need to find the right content, fast. That’s why we’ve expanded Skilljar labels to now be on quizzes.You can now:Add custom labels to quizzes Filter by labels when searching for a quiz to add to a lesson Quickly locate relevant assessments for knowledge checks, even in large librariesIt’s a small change with a big usability win, especially for teams juggling dozens (or hundreds) of quizzes.📚 See how to use quiz labels →  🔗 A Sneak Peek at Skilljar + Gainsight Customer Communities Integration 🔑 Unified LoginWe’re introducing a Unified Login for customers using both Gainsight Customer Communities and Skilljar in a connected setup. End users can sign in once through their Community SSO and move between your Community and Academy, no extra login prompts, no added friction.This capability improves the learner experience, cross-product engagement, and lays the groundwork for other features like unified user profiles and gamification. To enable the unified login, customers must have a connected Skilljar + Community configuration and participate in a short enablement session with our team.Have CC + SJ? Join the Early Access Program →  Here’s a look at what’s in development—and coming soon to the Early Access Program: 🧩 Education Widgets in Community Showcase your Skilljar content inside your Community:Embed course widgets to highlight featured training Display learner progress within embed course widgets Filter by tags, course status, duration, and morePreview of embedded Skillar course widgets on a Community page 🔎 Unified Search Bridge the content gap between your Academy and Community:A new search bar on your Skilljar Academy surfaces both Skilljar and Community results Helps learners find what they need, no matter where it lives Our first step toward a smarter, more connected discovery experienceUser view (left) and admin setup (right) for Unified Search 🖼 Embedded Community HeaderMake your Academy and Community feel like one platform:Bring your Community header and navigation into Skilljar Keep branding consistent across touchpoints Offers a visually seamless experience for your learnersHeader and navigation from Gainsight Community embedded in a Skilljar AcademyWant a head start on the Skilljar + Gainsight Communities experience? If you’re using both, join the Early Access Program to get access to Unified Login now and be first in line for upcoming features like embedded course widgets and unified search. Join Early Access →  🔮 That’s a wrap on Day 3 of Release Week. Catch up on everything we've released so far →