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Thanks to everyone who joined us for our September release webinar! We covered a lot during the session, so rather than recap every update, I wanted to share a few things that I think are worth trying first.If you missed the session or want to revisit any of the updates, just click play. 1. Relationship Resolution uses more than one signal to find the right RelationshipRelationship Resolution looks at two things at the same time.First, it compares the people on the interaction against Relationship Person data and configured User data. We also use AI to identify the product discussed in the conversation based on your Organization Profile.We then use those results to determine the product level Relationship. If neither method returns a match, we log the activity to the Company instead.That makes the underlying configuration important. We recommend that admins keep Relationship Person data accurate, choose User fields that distinguish one Relationship from another, configure product ident

We built a custom Widget called “Profile Completion” for the o2 Community.The widget:Loads the current user’s profile through a Gainsight connector Calculates completion based on nine equally weighted criteria: eight User Profile Fields personal avatar Displays the completion percentage, username, progress bar, missing fields, explanation text, and a link to the profile settings Supports configurable Builder options for content and display Uses Gainsight Personalization to target users with a Primary Role (through a segment)It looks like this:Questions and IssuesPre-load personalization based on profile completionCurrently, Personalization only filters by a broad segment such as users with a Primary Role. The widget is therefore initialized for all matching users and must load the connector before it can determine whether the profile is complete.Question:Is there a supported way to personalize a Custom Widget based on a calculated or stored profile-completion status before the widget

We have a few holiday for October month across the globe. So we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below.Holiday List:October 2 - Gandhi Jayanti (INDIA) October 12 - Indigenous Peoples' Day  (US) October 20 - Dusshera (INDIA)Coverage Plan:Phone support disabled. Delayed response time on non-urgent issues Staffed 24 hours.

Stay Updated! Subscribe to this article to receive the latest updates on product releases and knowledge base articles. This article contains detailed tables listing the latest product releases and recent updates in the knowledge base articles.Note: This article contains information for the current and previous quarters. Data for the quarter before the last is removed at the start of a new quarter. For instance, information for Q3 2026 and Q2 2026 is currently available. When Q4 2026 starts, Q2 2026 data will be removed.Latest Product Release Q3 2026 (August - October) Q2 2026 (May - July) Knowledge Base Updates Q3 2026 (August - October) Q2 2026 (May - July) Latest Product ReleaseThis table lists the new features and enhancements launched in Customer Communities.Q3 2026 (August - October) New Feature / Enhancement Release Date Configure Multiple SSO Methods for End Users September 25, 2026 Protect Your Community with Automatic Image Moderation September 25, 2026 Build and P

This article helps admins configure more than one sign-in method of the same protocol type in Gainsight Customer Communities.Overview How It Works Prerequisites Create an End User SSO Add a Second Method of the Same Protocol Overview Admins in Gainsight Customer Communities can configure more than one single sign-on (SSO) method of the same protocol type. For example, an enterprise customer can set up two separate OpenID Connect connections, one for employees and one for customers, even though both methods use the same protocol.Each protocol type on the End Users SSO page supports up to two configured methods. This allows admins to create distinct sign-in paths for different audiences, such as customers, partners, and employees, all managed self-service in Gainsight CC.Key BenefitsSupport distinct sign-in paths for different audiences, all managed self-service in Gainsight CC. Configure each method with its own name and configuration, prepare beforehand, enable once ready. Review, at

Hi everyone, I’m trying to insert an activity to the Timeline and have it be linked to a specific CTA. In my use case, these are onboarding CTAs that are linked to the opportunity through the GS opportunity object, and the users are logging their events automatically from Google Calendar to SFDC. Right now they need to manually log them again in Gainsight if they want the link to the CTA, and the OOTB sync does not link it to the CTA, but I can easily find them with a rule and call the API to post these since I have the link to the CTA through the “Cockpit Associated Records” object. My only problem is that when I call the Timeline API I can only pass “Company” or “Relationship” as a Context Name value. From what I see in the reports, the value should be “CTA” and the Context Id should be the CTA GSID, both of which I have. So is there a way to actually do this or is this an improvement request for the API?

​@Hideta Mitsuhashi san,以下のようなIdea投稿をしております。現在、Skilljarのお客様向けポータルログインが単要素認証になっていると認識しておりまして、、、昨今のセキュリティ意識の高まりから、OTPなどのMFA化が出来ると非常によいなと思っています。（外部IdP認証に頼るのも理解はできますが、Skilljar単体でもMFAになるとありがたいです。）こちら、実現可能性は無さそうでしょうか、、、？  

Hi Community, looking for some guidance please. I’m trying to create a gated registration page only for members that have a Community profile/account. This is for a Capture the Flag virtual event we’re hosting. I would like to link the ATTEND button with the registration form link for our event, but it seems like that’s not possible. Adding the reg form link in the Link URL (optional) makes it visible to everyone, public and community accounts.  I want to hide the registration form link from anyone without a Community account. The only solution I found so far is to add a link and comment that appears on the screen after a user selects ATTEND. See screenshot below. My concern is what if the user just glances over this and doesn't click the final reg form to complete? Is there a way to automatically direct the user to a reg form or link when select ATTEND?  Or is the best practice to provide strict instructions in the event details? Would love to see what others have done for something l

Hello,I have been searching docs and community posts, but I haven’t been able to find any thing confirming if Gainsight surveys be included in Agentforce chats with external customers. Is it possible to integrate surveys into Salesforce chatbots using Agentforce?The use case: Customer opens our chat icon to talk to a support bot or agent. At the end of the interaction, we’d then like to share the link to the survey or display the form for the customer to fill out.If there’s not an official means of accomplishing this, has anyone found their own solution they are willing to share?Thank you!

Hello everyone!This thread is for today’s upcoming Thursday Admin Office Hours session, Thursday, September 24, 2026 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, September 24, 2026 at  11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97839906826?pwd=88gXZ7tmsZEX1V6sFoRB6cYPp8Uz28.1&jst=2 Meeting ID: 978 3990 6826Passcode: 774757 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/arU8WZ269

You've built the courses. Now you need people to actually show up.How are you doing it? Vote on the poll below!If you've already tried something and have early results, feel free to share those too!