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I’m looking to update the Login with OpenIdConnect phrase
Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, January 14, 2025 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, January 14, 2025 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09 Meeting ID: 967 5809 8131Passcode: 678844 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/azzeidOTB
Our team is trying to get better about showcasing the time and $ saved by releasing certain pieces of Gainsight functionality. The current usage data makes this very challenging. For example, I can see the number of Cheat Sheet ‘events’ by week but I can’t see if those events were all by the same user or part of the same customer. So are those X event truly using Cheat Sheet X times? or did the user just click through the various tabs, scroll to the bottom, and refresh a couple of times. Those are 2 very different experiences and adoption is not the same. We use to use the refresh metric assuming that they’d always refresh before viewing, but now with auto refresh that isn’t really accurate for what we’re looking for either. Any other suggestions to help us show ROI of key features?
Currently we can only use User, Account, Global Context, and Device rules in the audience for a knowledge center bot. As we are looking at localizing our content for global markets this is a bit deal. We need to be able to target users based upon their Account Location (country). Simply using the User Language field is not adequate because you may have a user with their language set to en-US even though their account was sold in our Northern Europe market, so they should get the KBOT for Northern Europe (defined by countries) and not the North American KBOT.cc: @JPKelliher @Gainsight2022 @woodlande @wheelern @Lake1211 @jmobley @katkenny23
Hi fellow PX users!Out of curiosity, has anyone successfully implemented engagement archive or deletion criteria/process to promote a structured system for managing their engagements? I’m currently exploring ways to manage my engagements effectively while ensuring there are no regrets when deleting an engagement. Any input would be greatly appreciated!
Segments allow you to dynamically group community members based on set criteria, easily see how segments relate to each other and allow you to take action on each segment using our Email Campaigns feature. What is a segment?A segment is a group of users, who all match a set of filters. Segments update automatically as soon as customers match or stop matching the filters you’ve defined. For example, you might want to create a group of users who have ‘customer success’ in their job title, and who have all signed up less than 7 days ago. Instead of manually pulling this list or adding the filters each time you want to engage this group, you can simply select the segment and know it is up-to-date! Creating segmentsTo make sure you hit the ground running, we’ve already set up 5 adoption flywheel segments for you. You can easily change the filters for these flywheel segments to make them more specific to your community.Here’s how to create your own segments:Go to the User overview page in
The ranking structure should be a central piece of your Gamification strategy. Even if you might doubt it, many users are aware of it and will be motivated to stay active so they will make it to the next rank. A ranking structure will also make it easier for visitors to understand who they are speaking to. A reply coming from a true expert and veteran of your community will have more impact on visitors than a reply from a newbee...This tutorial will guide you through the process of defining your ranking structure, no matter if you are just starting with your community or if you want to review your existing ranking structure. Some general rules before we startThere are some general principles which we want to share with you when you are changing your ranking structure: Rank rules should always reward behavior that matches the goal of your community The higher the rank, the harder it must be to achieve it Do not send too many notifications for lower ranks Rank names should indicate if a
Some users can cause seriously bad vibes on your community. Maybe they’ve broken your community guidelines, or they’re being really offensive. You can choose to ban these users. If a user is banned, they’ll no longer be able to sign in to the community (and therefore won’t be able to post anything, or interact with other users). When a banned user tries to login, they see a message indicating that they’re no longer able to access the community (see below for a screenshot). How To Ban A UserGo to Control > User Overview > Choose a user’s profile. Press the bright red ‘Ban user’ button (this immediately applies a ban). The user is now banned and can no longer sign in to the community. Accidentally banned a user? No problem. Just press the ‘Unban user’ button! Message displayed to a banned member when they try to sign in: Tips, Tricks, and Technical Bits🎯 Need to find details of all banned users on your community? Use the primary role ‘Banned users’ as a filter on the user ov
When sending an automated email campaign, do users ONLY receive the email ONCE.i.e. if a filter says registered more than 1 day ago, the user will receive the email when satisfy the filter and not again in each day. Thanks in Advance
I dont have hard data, this is just a hunch, but I think we have more posts marked as a spam than before.And the problem is because they are ok posts, they should not be marked as a spam.There are no links, or promotion, or suspicious text, images, nothing.No matter are you new member or active member.Have you seen this also?
Hi everyone,Some of you might have noticed something new in our community recently. We have completely redesigned our ranks system, and that means that you will now have a new rank connected to your member profile.In case you’re wondering what a rank is, it’s a ladder that you can rise up in the community through participation. It’s a badge of honor for those who contribute to the community, and it helps everyone quickly get a sense of which members are the true experts. You’ll know when you get a new rank as we’ll send you a nice message about it. Ranks are based on thresholds that you reach through joining and participating in the community. We won’t share the precise thresholds and data points behind our system, but here is a quick explanation of the titles and what they signify:Explorer. Everyone starts in the Explorer ranks (from ⭐️ to ⭐️⭐️⭐️), which are for members who have joined the community and potentially re-visited several times, but have not participated by creating
@Kenneth R & team, How did you do the multi-star username icon on the new ranks?It looks like the suggested icon is 24x24 pixels, but multiple stars is much wider than that. Is it just as simple as uploading a wider icon? Or did you need to do something more custom?
Hey everyone, Adam here, following up from the webinar I hosted earlier this week.Hopefully the recording is posted soon, but I want to thank the Gainsight team for partnering on this and inviting me, and to all of you who attended! There were a couple questions I didn’t get to answer, so I’ll follow up here:Q: It seems like some of the solutions you provided (ex Optiverse) may have utilized external software. Do you have any recommendations for software to invest in to support this infrastructure or specific things you recommend looking for when reviewing external software?A: Usually creating solutions like this requires a few different integrated solutions (hopefully this becomes simpler in the future!) but typically what’s involved is:A help center / knowledge base CMS product (ex. Zendesk, Intercom, Salesforce Knowledge - all the examples I showed were on Zendesk) A learning management system (ex. Gainsight Customer Education, Skilljar, Docebo are the ones that I showed in my examp
A question from our superuser:On the community homepage, one can see to total amount of topics in a particular category. Theres the amount of new in brackets. What is the defition of new here? It doesn’t seem to be new posts since last visit, but rather perhaps topics?
For (almost) all communities, organic traffic coming in via search engines is the biggest driver for new visitors. Search engines like Google love community content, it naturally ranks high in search result pages as the content is generated from real users speaking to each other and content usually has more relevance than, say, a marketing website. This does not mean you should sit back and relax—it is highly recommended to optimize your community to make sure you get as many visitors possible. This 5 step guide will help you to understand why, and how, certain changes will benefit your organic traffic performance. Step 1: Set your Meta tags right Meta tags define how your community will be displayed in search result pages, e.g. the title of your community as well as a short intro-text: Your community has default content for the title of your community, a description text as well as further information on category level, however it is quite generic and might not be ma
Use Case: In order to drive Risks and allow more granularity around reasons, I want to be able to establish a field dependency on CTA Reason, so that another dropdown field Reason Summary will only allow values that relate to the selected Reason.
