Question

Gainsight community as replacement for a Partner Portal?

  • 14 November 2023
  • 1 reply
  • 35 views
B
  • Bram
  • Gainsight Community new member
  • 0 replies

Hi,

 

We have a full partner strategy, and don't have direct customers. Currently we are using the Allbound as a partner portal. E.g. for onboarding of partners, sharing of documentation, deal reg forms, etc.

We are looking into Gainsight Community to be able to engage/interact more with our end customers/users. To simplify our tech stack we were wondering if we could Allbound by Gainsight Community.

Are there other Gainsight Community customers who have a partner strategy? If so, is there any experience in using Gainsight Community also as a partner portal?

Thanks,
Bram

1 reply

anirbandutta
Rank
Userlevel 7
Badge +2

Excellent discussion @Bram! 

Although we haven’t had a structured “Partner Program” implemented on this very GameChanger Community yet, we do it ad-hoc (pretty simple) access to content based on a Partner-custom Role.

A better approach would be to have a dedicated Private group (vetted entry only) that you can start off and monitor today. See how we’ve done it for other programs, like our Product Council.

I’ve had experience in maintaining a Community-based Partner portal in the past. Let me ask around for more experience among our Gainsight CC teams, and yes, happy to join on a call to get tactical :) 

It's an opportunity for engagement

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