Skip to main content

Hello - We’re moving our data portal to a new platform that no longer has a means to load usage data into GS. From a health score perspective, we’ll get very limited data - # report executions and # logins (without identifying the user). Brainstorming ideas on how to get a usage score for customer health with limited data and without having a data feed into GS?? The only way to get it in would be manual and that’s not an option. How are you measuring usage of your tools/platforms from a customer health perspective?

Hi @donnamcnamara , have you considered RPA/automation to continue to pull it (without a connector/API or other built-in way)? You might have an internal team able to help you out with that? That doesn’t use APIs, but “surface automation”. 


Reply