If you missed our webinar on January 31 on A Day in the life of a CSM Manager - Mastering Gainsight for Effective Customer Success Management hosted by Nick Morris, Manager, Customer Success, Gainsight. You can find the recording and a copy of the slides below.
During this webinar we discussed:
- Manage your team and customers efficiently using Gainsight.
- Identify missing processes and reports in your operating rhythm.
- Establish clear expectations for your team to drive proactive actions
