Hi everyone! Today, I'm excited to give you a sneak peek into the Moveworks Customer Spolight with Gainsight and how they integrated their operations with us to drive efficiency and automation.
🤖 Moveworks is an AI technology leader, uniting enterprise systems with a chat-based platform for instant information access, enhancing the workday.Their tech leadership are on the Cloud 100, Forbes AI 50, and AI breakthrough awards.
The reason behind choosing Gainsight: robust data model, total flexibility in product configuration, seamless integrations (including native ones like Snowflake), and incredible account support.
Journey in automation and efficiency. In just 8 months, we've saved over 4,000 CSM hours through four impactful initiatives:
1️⃣ Call Note Summarization: Automated call note summaries with generative AI for easier reference.
2️⃣ Automated Emails: Streamlined email workflows with Gainsight's tools, saving time and reducing errors.
3️⃣ Deck Generation: Automated decks led to a 3X increase in joint success plans, boosting customer success.
4️⃣ Customer Education: Reduced CSM education time by 10X, allowing a 32% increase in managed accounts.
These initiatives have not only made their operations more efficient but also significantly improved our customer service. The impact has been profound!
Always remember to Collaborate Cross-Functionally, Understand Pain Points, Quantify Business Impact, Begin with Quick Wins and Track and Report Impact.
If any of this resonates with you, feel free to reach out to
Stay tuned for our Spotlight Webinars for journey and tips on how you can drive impact in your organization using Gainsight.