Elevate Your Customer Success Strategy with Gainsight Insights

Join us for an insightful webinar on 25th July at 10.30 am PT featuring Gainsight Regional CS Director Nick Morris and SVP of Customer Success Easton Taylor as they delve into the latest trends, benchmarks, and best practices in customer success. Based on comprehensive analysis of Gainsight's customer data and industry standards, this session will equip you with actionable strategies to enhance your customer success initiatives and drive impactful results.

Webinar Takeaways

• Understand and Benchmark NRR & NPS: Learn what constitutes a good Net Revenue Retention (NRR) and Net Promoter Score (NPS) by industry standards to set realistic and achievable targets for your organization.
• Maximize ROI from Your CSM Team: Gain insights into the return on investment (ROI) of Customer Success Management (CSM) teams, helping you justify and optimize your CS budget effectively.
• Effective Budgeting for Customer Success: Discover how much to allocate for customer success initiatives to ensure that your investments are both efficient and impactful, driving significant improvements in customer retention and satisfaction.
• Best Practices for CSM Compensation and Account Management: Learn about effective compensation strategies for CSM teams and the ideal number of accounts per CSM to maintain a balance between workload and high-quality service delivery.
• Efficient Scaling of Customer Success Operations: Explore strategies for scaling your customer success operations efficiently. Understand where to invest in Customer Success Operations to streamline processes, enhance productivity, and ensure sustainable growth.