Parked
Content Helpfulness - Add feedback box if user unhappy with content
Getting constructive feedback on content from Community users is challenging. The content helpfulness emoji’s are a step in the right direction and at least enable Community managers to get a sense of what content is helpful and what content is not so helpful.
Can an option be added so that if a user selects the unhappy emoji a box can appear to give them the ability to provide written feedback?
Having specific feedback about an article will be much more helpful than just knowing that it isn’t helpful.