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darshana.shah
darshana.shah
Contributor ⭐️⭐️⭐️⭐️
August 27, 2020
New Idea

Email Template more user friendly

  • August 27, 2020
  • 4 replies
  • 95 views

To Whom This Concerns:

 

Can we make Email template building more user friendly with drag and drop features. 

I, like all the other user, have so many issues with HTML due to extra tags or additional coding that makes the scripts long and hard to manage. It makes the task extremely difficult for companies that use a great deal of images for customer emails. 

I also would love to be able to allow users to add and edit their own email with ease. Currently this is bottlenecked to only people who are more familiar with HTML. Our marketing team, communications team, insights team, AND MORE all have to ask one admin to construct email templates for their JO, email assist, Playbooks, etc. 

I love email assist and all the reasons above deter people from using. Help me by making this a more user friendly tool. 

Best Regards,

 

Darshana Shah

    4 replies

    nitisha_rathi
    nitisha_rathi
    Expert ⭐️⭐️
    September 10, 2020

    @darshana.shah This is on our medium term roadmap. We will keep you posted when we start making progress on it

      ssamarth
      Gainsight Employee ⭐️
      ssamarth
      Gainsight Employee ⭐️
      August 8, 2022
      Updated idea statusUnder Consideration→IN DEVELOPMENT
      matthew_lind
      matthew_lind
      VIP ⭐️⭐️⭐️⭐️⭐️
      August 8, 2022

      +1 or more

      The Email template builder can be a big adventure, and its unexpected behavior at times can impede progress, especially for users who may not have the patience or expertise to work through them.

      We’ve all pulled at our hair when Microsoft Word or Google Slides does something unexpected to formatting; in my experience, the Email template builder is worse, often because it’s harder to see the markup unless one usually knows (1) know how to switch to HMTL; (2) is fluent in reading HMTL; and most importantly (3) can make the correction in HTML. I believe it’s a blocker, or at least a hurdle, when Gainsight is presented as a possible replacement for other digital-first tools because the Email template builder compares poorly to template builders in other apps.

      Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
      creiling
      creiling
      Contributor ⭐️⭐️
      April 12, 2024

      As a non-admin, I would love to see an HTML option for endusers. There’s definitely some pasting issues into the text editor that lock formatting, and to be able to have both rich text and HTML editing options could help for those who know HTML. When you know, you know. 😀

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