I’d like to give our Executive Team and CSMs the ability to use Gainsight Sally within the Gainsight App to call information from a custom section of C360. I talked to Gainsight Support and they said this was possible by adding another section to our C360 in Gainsight. However, I’ve been unable to call the C360 section within the Gainsight App.
Has anyone else had trouble with this?
I think it depends on what information you are trying to access as not all section types are supported:
https://support.gainsight.com/Gainsight_NXT/Sally_AI_Bot/User_Guides/Sally_in_Gainsight_NXT
Thanks for the reply, John. I read the article, but it doesn’t mention the mobile app. Do you know if that is supported when it comes to custom sections?
There should be parity between the mobile and desktop experience.
Here are the intents (queries) supported on mobile:
https://support.gainsight.com/Gainsight_NXT/Mobile/About/Gainsight_Mobile_App_Overview#Intents_Supported
A custom field on Attributes or Summary could be retrieved this way. I don’t think a custom section (Related List) will though. The Sally for Slack app can retrieve “Insights” which are basically custom reports.
Can you please specify what sections you were planning to share with execs?