Have "Type" on Activity Type function as a picklist

Related products:CS Timeline & Activity Tracking

Forum|Forum|3 years ago
April 26, 2023
6 replies
106 views

I asked this question in the #ask-gainsight slack channel in the Global Admin slack channel but got no response, so I’m making it an idea post. Why does “Type” on Timeline not function as a picklist? This doesn’t seem to make any sense. It makes filtering quite annoying and reporting in general much harder than it needs to be. If Call To Action and other similar system objects in the MDA can have status/type/reason/etc function as picklists, why not Type on Timeline?

sarahmiracle

VIP ⭐️⭐️⭐️⭐️⭐️

YES!!!! I’ve always wondered this too, and found it so frustrating to have to manage string filters.

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member

romihache

VIP ⭐️⭐️⭐️⭐️⭐️

This needs 1000 votes!!!
Managing string fields is an absolute headache and very time-consuming.

Continuous improvement is better than delayed perfection

anirbandutta

Expert ⭐️

No Status→Acknowledged

It's an opportunity for engagement

heather_hansen

VIP ⭐️⭐️⭐️⭐️⭐️

Yep! I ran into a situation where I changed the name of one without considering all the places I would have to update it because it was a string field.