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gunjanm
Expert ⭐️
August 28, 2024
New Idea

Include External User Tracking

Related products:CS Success Plans & Customer Goals
  • August 28, 2024
  • 1 reply
  • 31 views

On two objects:

  • User Login History
  • GS Asset Usage Tracking

Right now we have no indication of whether a customer has actually looked at content we have shared with them from within Gainsight, or how frequently, etc. 

1 reply

sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
August 28, 2024

Related ideas that further demonstrate the need for us to report on customer engagement with externally shared artifacts:

 

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member