As a survey/NPS program administrator using Gainsight, I would like to see the response to an inline survey question be captured, regardless of whether the respondent proceeds with the ‘online’ portion of the survey. 

Current functionality (using NPS as an example) is such that when a respondent selects a rating (e.g. 7), that the survey launches with the ‘7’ pre-populated in the survey. Great in theory - however that response is not recorded in the Gainsight database until further action is taken. This further action can either be in the form of a ‘partial-response’ where the respondent answers an additional question but doesn’t actually submit the survey, or a completion via submission.

To me - current functionality partially negates the purpose of an inline question and as such, I am not inclined to actively use them as it introduces confusion and uncertainty into the UX and data cleanliness.

There are several related posts in the community - but none that I found which hit the nail on the head in terms of this functionality.