Right now, the existing integrations in CE and CC will write information to Gainsight CS. When will the integrations be bi-directional, to get customer/user data to flow into CE and CC?
We’re going live with CE in two weeks and think this would be extremely helpful. Upvoted 😄
Thanks for sharing this. There are currently no product enhancements planned for CE (Northpass) in this area. However, there has been really good progress on the CS-to-CC data sync, with first deliverables shipping as early as the next days! I’ll share this thread with my colleague leading that initiative so he can add more context.
Hey
Did I hear you wanted the bidirectional sync from CS to CC like yesterday?
We’ll we released it quite literally yesterday :)
Release Notes: https://support.gainsight.com/cc/Release_Notes/Current_Release_Notes_-_2026/Q1_2026_Release_Notes_for_Customer_Communities_(CC)?mt-draft=true#Map_and_Sync_CS_Attributes_to_Community_User_Profile_Fields
Documentation: https://support.gainsight.com/cc/Release_Notes/Current_Release_Notes_-_2026/Q1_2026_Release_Notes_for_Customer_Communities_(CC)?mt-draft=true#Map_and_Sync_CS_Attributes_to_Community_User_Profile_Fields
This is only the first step towards bidirectional sync with more planned on the roadmap. Stay tuned!
Bi-directional data flow is a frequent topic as teams look to create a tighter loop between Customer Success, Community, and Education.
Which platform are you using? When you mention CE, are you currently using Gainsight CE (formerly Northpass) or Skilljar?
What are your primary use cases? What are you looking to achieve or power on the education/community side once that customer and user data flows back in?
What specific data points are you hoping to sync? It would be incredibly helpful to know exactly what customer/user data fields you want to pull from Gainsight CS (e.g., account health scores, customer tiers, specific user attributes) to understand the full scope of what you need.
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