Integration between CS, CE, CC

We’re going live with CE in two weeks and think this would be extremely helpful. Upvoted 😄

Hey ​@ashlever and others upvoting!

Did I hear you wanted the bidirectional sync from CS to CC like yesterday?

We’ll we released it quite literally yesterday :)

Release Notes: https://support.gainsight.com/cc/Release_Notes/Current_Release_Notes_-_2026/Q1_2026_Release_Notes_for_Customer_Communities_(CC)?mt-draft=true#Map_and_Sync_CS_Attributes_to_Community_User_Profile_Fields

Documentation: https://support.gainsight.com/cc/Release_Notes/Current_Release_Notes_-_2026/Q1_2026_Release_Notes_for_Customer_Communities_(CC)?mt-draft=true#Map_and_Sync_CS_Attributes_to_Community_User_Profile_Fields

This is only the first step towards bidirectional sync with more planned on the roadmap. Stay tuned!
​​​​​@Aleksandra 

Bi-directional data flow is a frequent topic as teams look to create a tighter loop between Customer Success, Community, and Education. ​

@ashlever ​@baraica could you help us clarify a few things about your current setup?

• Which platform are you using? When you mention CE, are you currently using Gainsight CE (formerly Northpass) or Skilljar?

• What are your primary use cases? What are you looking to achieve or power on the education/community side once that customer and user data flows back in?

• What specific data points are you hoping to sync? It would be incredibly helpful to know exactly what customer/user data fields you want to pull from Gainsight CS (e.g., account health scores, customer tiers, specific user attributes) to understand the full scope of what you need.