Right now, the existing integrations in CE and CC will write information to Gainsight CS. When will the integrations be bi-directional, to get customer/user data to flow into CE and CC?
We’re going live with CE in two weeks and think this would be extremely helpful. Upvoted 😄
Thanks for sharing this. There are currently no product enhancements planned for CE (Northpass) in this area. However, there has been really good progress on the CS-to-CC data sync, with first deliverables shipping as early as the next days! I’ll share this thread with my colleague leading that initiative so he can add more context.
Hey
Did I hear you wanted the bidirectional sync from CS to CC like yesterday?
We’ll we released it quite literally yesterday :)
Release Notes: https://support.gainsight.com/cc/Release_Notes/Current_Release_Notes_-_2026/Q1_2026_Release_Notes_for_Customer_Communities_(CC)?mt-draft=true#Map_and_Sync_CS_Attributes_to_Community_User_Profile_Fields
Documentation: https://support.gainsight.com/cc/Release_Notes/Current_Release_Notes_-_2026/Q1_2026_Release_Notes_for_Customer_Communities_(CC)?mt-draft=true#Map_and_Sync_CS_Attributes_to_Community_User_Profile_Fields
This is only the first step towards bidirectional sync with more planned on the roadmap. Stay tuned!
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