KCBot localization with different URL destinations

Has anyone solved for this scenario?

Product site and help articles are localized in 20+ languages.

I really don’t want to manage 20+ KC Bots just to point users to localized content, has anyone solved for auto-redirecting where you are dynamically updating the host/base url.

How are people using the functionality below?


I checked this documentation out, but I need to alter everything in the url except “pageName.html “ 




@jmobley Please help me to sort this out. 

Hi @lpicone ,

When do you want the users to be redirected to the localized KB article?


Scenario 1 - User searches for something on KCBot, and results are renderred from the integrated Zendesk service. Here the search link should take user to the article in specific locale?


Scenario 2 - As an admin, you have added some content to the Bot (maybe a Linked Article) and this article should re-direct the user to the article in specific locale.






Per my open support case:

Question from support ticket:

Thanks for your response, I'm checking this with the Gainsight PX product team and investigating this behavior. I'll let you know as soon as I have the needed answer.


Leah Picone

Apr 17, 2024, 12:49 PM CDT


Honestly, what would be valuable is this....

Using the user localized language defined and sent to gainsight.

First search zendesk content using the user localized language.
Maybe - as a bonus, let us define english as the second search language - default.

default / english: https://guides.turnitin.com/hc/en-US
Turkey: https://guides.turnitin.com/hc/tr

Please see the languages we have defined under the default settings.






I have tried to use google search, but the results were sub-par.