It would have been ideal that we have those 2 data columns be available under Topic and User export type csv.
 

Hello Yasas_AK,

Thanks for sharing your ideas about the CSV exports.
Would you like to see helpfulness votes as part of the Topic export, or the User export or both?
Currently helpfulness votes are anonymous. This means that we don’t have information about the user who voted. So at this moment it would be impossible to make it part of the User export. 
Other ideas have been submitted recently about tracking the user who voted about helpfulness.
 

Hi @Dick,
Thanks for the reply; I would appreciate having helpfulness votes in Topics export and User Points (Points earned) under User export. What is the update on User Points being available for export?
Thanks & Best Regards,
Yasas

Hi @Dick,
Any update on this?

I need User Points (Points earned) and Positive content helpfulness votes soon for a dashboard!

Thanks & Best Regards,
Yasas

Content helpfulness votes is an OKR for our community this year so +1 from me!

I also want to see Topic Helpfulness (Upvotes, Neutral, Downvotes) as part of the exports. Topic Helpfulness is a huge factor in determining the user’s perception of content quality and it is a part of our KPI setup which we currently can’t really measure in full.

I suggest to create an own export for that, as anonymous users can vote too and all current exports focus on actions that are limited to logged-in users.

+100 on this one. This is making the management of our rewards program incredibly difficult

Hi Gainsight team,

can you give us an update on this idea?

Topic helpfulness is an important factor in monitoring / assessing content quality as well as it is an engagement metric, like likes and comments. Not being able to export the numbers limits Gainsight clients in their abilities to fully analyse the platform content and identifying hero content (with lots of positive votes) or finding potential painpoints (content with lots of negative votes).

Thank you!

Hi,

I'm excited to announce that we're working on delivering a completely revamped analytics experience, along with new data export features for each report, coming soon. So by year-end, you should have the ability to export helpfulness data by popular topics.

Great news regarding the ability to export gamification points! You can now get this data by joining the Open Beta for our New Dashboard.

Once you're in the New Dashboard:

• Navigate to the User Dashboard.
• In the Top Users Points Earned table, you'll find the data you're looking for.
• To refine your export, use the global filter to select your desired timeframe.
• Further narrow down your results using the Role and Rank filters.
• Once the table displays the users and points earned for your chosen criteria, simply click the three dots menu (top right corner of the table).
• Select Download Data to export all the table results as a CSV file.

We hope this new feature helps you easily access the gamification data you need!