Email Logs vs AO Emails
Sent / Delivered / Total Opens / Total Clicks / Unique Opens / Unique Clicks
Email send time (this is equivalent to Delivered) / Email Open Count / Link Clicked Count / Last Email Opened Date / Email Clicked Date
I'm not sure how that could be any less intuitive. Plus, Email Logs and these fields in AO Emails do not allow for Formula fields so I can't have a report or a dashbaord that displays these metrics in rates, from what I've tried so far.
Email Template Performance Report, found in Program Analytics, would be a great start alas it is nowhere to be found in Report Builder and is missing some key metrics. Please give us standard email marketing metric fields that don't require this type of work around.
Related posts:
Percentage of click rate and open rate of the email delivered through Program
Email Template Performance Report - customize columns
We will enhance the existing formula fields capability in Report Builder to support Email Logs object as well. I will update with more details once we pick it up.
Refer to this article for more information.
Bionic reporting and formula fields are not replacements for out of the box reporting.
It is unreasonable that in order to report on STANDARD email metrics, you have to create a data design, convert date fields to number values, introduce formula fields, etc, just to report on industry standard email metrics. Look at Program Analytics - that data exists somewhere, why is this so difficult?
Hi Kelly, I’ve asked our Product Manager to take another look at this. Thank you!
Is there any update on the above? Completely agree with everything Kelly has said and as far as I can see there isn’t any progress.
Any update on this?
Any update on this?
Hi Team,
Has there been any progress on this?
CC:
4 years without any tangible update - is there anything that can be shared here?
We need simple, intuitive OOTB reporting that can be surfaced and leveraged on Dashboards as well as through scheduled reports that doesn’t require playing Twister with Data Designer to deliver generally standard performance stats like Open Rates, CTOR, Bounce and Rejection Rates, etc in aggregate and filterable/broken down by program.
To add some additional context, I just manually pulled this information together for my digital business team:
We are just getting started with our digital program, so I can only imagine the type of data requests that other companies are getting.
This barely scratches the surface of the need, but imagine this kind of information, only filterable by Month, Quarter, Program, Segment, etc.
To add some additional context, I just manually pulled this information together for my digital business team:
We are just getting started with our digital program, so I can only imagine the type of data requests that other companies are getting.
This barely scratches the surface of the need, but imagine this kind of information, only filterable by Month, Quarter, Program, Segment, etc.
Notably, this type of reporting should not be kept behind the JO Analytics space like some of the reporting and visualizations are today.
Same as above. We are just starting with the digital programs, having to use DD is problematic to say the least.
As the links originally attached to the idea are no longer valid, I took the liberty to find the current ones and attached them here for reference:
Hello All,
Thank you for all the feedback on this thread - I’m the current product manager for JO.
Given the delivery timelines of the new JO projects we're currently engaged in, I should have a significant update for you within the next 3-6 months.
Your understanding during this period of transition is greatly appreciated.
Same as above... having to use DD is problematic to say the least.
I fully agree with
This allows us to get insights from ALL of the emails our DX team sends, and lets us filter down to whatever subset of email templates, date ranges, program names, etc. as the situation calls for. Not only that, but we can very easily compare period-over-period data, AND share that information with external teams.
It would be FANTASTIC if we could have insight into the individual email analytics within a multi-email journey, and even better if we could have the ability to set a date range filter.
Just musing here.
Thank you
To add to the above, since I just now thought of it:
It would be FANTASTIC if we could have insight into the individual email analytics within a multi-email journey, and even better if we could have the ability to set a date range filter.
Would it be possible to add in individual link metrics within program analytics?
This is a VERY frequent use case for us, particularly for our product newsletter, event registration emails, and product update/support emails.
Hello All,
Thank you for all the feedback on this thread - I’m the current product manager for JO.
Given the delivery timelines of the new JO projects we're currently engaged in, I should have a significant update for you within the next 3-6 months.
Your understanding during this period of transition is greatly appreciated.
Do you have any updates to share now that it’s been 10 months?
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