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Please Improve Out of the Box Email Reporting

Related products:CS Journey Orchestrator
  • July 22, 2019
  • 29 replies
  • 596 views

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29 replies

vmallya
Gainsight Employee ⭐️
  • Gainsight Employee ⭐️
  • November 20, 2024

@kelly apologies for the delay. We are currently behind on our release schedule for the new version of JO due to higher priority tasks. I prefer not to provide another timeline on this ongoing thread, but I’m here to assist you build the reports you mentioned in the coming weeks and work on a user guide that may benefit others as well. This should provide some support until we can resume work on the reporting enhancements.

@dayn.johnson I missed your question. You can access the link analytics from the Step-wise report in program analytics. Click on the bar chart for the email with links, and in the pop-up window, select the "Links Clicked" stats

 

 


vmallya
Gainsight Employee ⭐️
  • Gainsight Employee ⭐️
  • November 20, 2024
DevelopmentOpen

dayn.johnson
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • November 20, 2024

​​@dayn.johnson I missed your question. You can access the link analytics from the Step-wise report in program analytics. Click on the bar chart for the email with links, and in the pop-up window, select the "Links Clicked" stats

 

 

 

Thank you ​@vmallya -- question on this: if there are multiple links in tracked in the email, does it break those out in the section showing the individual link? And if yes, is there an upper limit? (ex: in advanced JO, it maxes out at 5 links)


vmallya
Gainsight Employee ⭐️
  • Gainsight Employee ⭐️
  • April 27, 2026
OpenDevelopment