From the customer “We have a large number of records marked as inactive in our system that are still showing on global search and e-mail timeline look ups when a contact is set against an inactive company too.”
Are we looking towards removing them from search.
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This should be optional an admin-controlled.
Yes, if we turn off the Inactive Accounts search we may get some other issues like what@muralikrishnagopu mentioned.
Thank you for sharing your thoughts here.
+1 Configurable search criteria in Global Search is needed in my org.
I would also like this for my org as well.
CSMs/users are frustrated that they cannot tell if a company is active or inactive when pulling up the name in global search bar.
At the very least, it would be great if Gainsight could add an “inactive” marker to the search results drop down to be able to differentiate between the records.
Quite disappointed by how unconfigurable the search config is lol
Another related one@Dheepak G
A quick update on this, We are currently working on the requirements for revamping the overall search experience in Gainsight this quarter. One of the requirements being the ability to filter search results configuration for the Admins. I will keep this thread posted on any updates/timelines