We’ve experienced an issue with some select Companies where one recipient may be listed at multiple Companies with identical names. While this in itself is not ideal, our SFDC configuration requires it and I’d prefer to maintain parity between SFDC and Gainsight.
Since the Company names are identical, our end users have no way to confidently select the correct Company in the conflict resolution pop-up when emailing one of these contacts through the Gainsight Assist email plugin.
This problem would be far less of an issue if we had some additional data displayed along with the Companies in that pop-up which identified the Companies. GSID comes to mind, but is very long. If you could allow end users (or admins) to configure the search results in Assist in the same way that we do in Gainsight itself, we could add fields from Attributes at will.
See excellent recreation below for reference...
We are experiencing this same issue.
This would be great, we have the same issue.
Adding to this as we have a similar issue but between logging emails to the Company vs. Relationship. It would be helpful if the search results displayed similar to in Gainsight when you search and it splits the company vs. relationship results.
We have the same issue where we have multiple accounts with the same name and its getting difficult to identify the right account. If GS can provide extra fields along with Company name then it will be helpful to identify the right account.
Same issue here, it shows Inactive accounts which is confusing for the team. This should be configurable or at least updated to not show Inactive accounts, it seems unlikely anyone would ever want to log timeline entries for those.
We have the same problem, and it could easily be fixed if we were able to add our internal 7-digit unique ID like we do for the C360 search. Please consider this enhancement!
Adding a +1 here. It would be nice if the search results displayed the same company details we have configured in the Company Search.