Your community should be the go-to place for users seeking information and support. By leveraging a seamless search experience to surface relevant and accurate results, you can empower your customers to self-serve. In an effort to build the most user-friendly search tool, we’ve made two important enhancements that make searching your community smoother and more efficient.
What’s New?
Knowledge Base Category Filters in Search Results:
Ensure that the right help documentation is surfaced with new Knowledge Base category filters. Users can fine-tune their search directly on the search results page by selecting relevant Knowledge Base categories. Easily add or remove category filters to narrow results and stop the endless sifting.
Pre-Applied Category Filters for Specific Searches:
Searching your community just got a lot simpler. When a customer searches within a community or Knowledge Base category, we automatically apply the right filters on the 'all results' page, saving your users time and making it even easier to find accurate results.
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We hope these improvements make your community even more intuitive and enjoyable. Thanks for being a part of our journey to enhance and refine the user experience further. Got any thoughts or suggestions? We're all ears!