After much consideration on the level of support that we want to offer to Admins related to transitioning to Horizon Rules Engine, we have decided to move the bionic rules deprecation dates out to allow one full year post-GA of Horizon Rules Engine before the deprecation of bionic rules. The new schedule for deprecation of bionic and auto-migration of bionic to Horizon Rules is as follows:
- July 2023 Release: New tenants will only be provisioned with Horizon Rules Engine.
- Please note exceptions can be allowed for existing customers with a new Sandbox provisioning use case.
- January 2024 Release: Admins will no longer be able to create new bionic rules, only Horizon rules
- Please note existing bionic rules will continue to function and remain editable.
- January 2024 Release Dates:
- EU & US2 Release Date: January 20th, 2024
- US1 Release Date: January 27th, 2024
- April 2024 Release: Gainsight will begin auto-migration of remaining Bionic to Horizon rules post the April release beginning in May 2024.
- More details to come leading up to auto-migration.
- Please note bionic rules will no longer exist after the auto-migration.
Gainsight is committed to continuously improving our product to meet your evolving needs and, as such, we will continue to implement enhancements based on the feedback received and communicate these enhancements via our Release Notes.
We also are working on a comprehensive Admin Support plan that includes (but is not limited to):
- Additional training module (specifically for Rule migrations)
- Dedicated Rules Engine monthly office hours
- Continually updated Community posts related to bugs & parity, tips & tricks, and best practices
In the meantime, if you’d like more information regarding Horizon Rules, please check out the following resources:
QUESTIONS
If you have any configuration-related questions, we encourage you to attend one of our weekly Admin Office Hours sessions or contact support@gainsight.com for any issues.
Thank you!
