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📢 The PX July Release is now Live in US and EU Orgs! 

 

Our July release includes new simplification efforts, expanded value, and increased ease of use for key functionality. Check out our release notes for more information. 

 

RELEASE HIGHLIGHTS

 

  • Improved Email Analytics: Improve email campaign analysis with enhanced analytics, including a summary view and new CTA tab for better understanding of user engagement.
  • User Management Redesign: Efficiently handle user access using the revamped User Management page. Easily view and modify user roles for specific PX functionality.
  • Expanded Draft Mode Allows In-App Editing: Draft Mode guide editing now allows in-app edits, streamlining the process of modifying feature mappings and refining guide engagements before re-launching.
  • Engage Users on Their Preferred Devices: Launch device-specific web app dialog engagement for preferred devices (computers, mobiles, tablets) to enhance clarity, reduce confusion, and improve campaign effectiveness.
  • Throttling in JO-Triggered Engagements: Engagements initiated by Journey Orchestrator (JO) now follow Gainsight PX throttling guidelines. 
  • Redesigned PX Header for Simplified Navigation: Enjoy faster access to support and community resources with a redesigned PX application header, as well as quicker access to switch between PX subscriptions or Gainsight applications. 
  • Reimagined Product Mapper: Boost efficiency with the revamped Product Mapper, making in-app and manual mapping easier. 
  • Z-Index Control for the KC Bot: Use the new Z-Index field to better layer the KC Bot on your application, improving KC Bot visual prioritization for users over other application elements.
  • Customize Content Displayed from Digital Hub: Gainsight Digital Hub (formerly inSided by Gainsight) customers can now utilize the Author Id field to fetch, configure, and display user-specific categories within the KC Bot.
  • Multi-Question Surveys for Mobile: Collect extensive mobile survey feedback with new multi-page single question capabilities. Create multi-question multipage surveys and single-page surveys with multiple questions for a more comprehensive assessment.
     

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RELEASE NOTES
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