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seth
seth
Expert ⭐️
September 1, 2016
Solved

Grey bars in email template

  • September 1, 2016
  • 3 replies
  • 76 views
When sending an email from CoPilot, there are subtle grey bars appearing above and below the message. I'm trying to make this email seem as much as possible like it's coming from an actual person, so they're weird to have.



They appear in the Outreach preview: https://cl.ly/1D1A2m1M272N

But there's nothing in the Email Template HTML that indicates that they should be there: https://cl.ly/2O1P3N3v363F

I can't find anything in the "Communication" section of Administration that seems to control the fundamental email template that CoPilot Email Templates get plugged into....
    Best answer by elizabeth_adams_c593ee
    Hi Seth - Have you looked at the email background color? It's not immediately obvious, but if you click on the three dots to expand the toolbar, you'll find a button that I think is called 'Template Color.'

    You may have already covered that, but wanted to check. :)

    3 replies

    seth
    sethAuthor
    Expert ⭐️
    September 1, 2016
    Oh weird, they're not present in every email... https://cl.ly/0b3g3i3C3O2z
    But that email that looks fine has the same HTML beginning the email: https://cl.ly/3K083P1z0m0p
    AI Transformation @ Gainsight
    elizabeth_adams_c593ee
    elizabeth_adams_c593eeAnswer
    Helper ⭐️⭐️⭐️
    September 1, 2016
    Hi Seth - Have you looked at the email background color? It's not immediately obvious, but if you click on the three dots to expand the toolbar, you'll find a button that I think is called 'Template Color.'

    You may have already covered that, but wanted to check. :)

    Elizabeth Panska
      seth
      sethAuthor
      Expert ⭐️
      September 1, 2016
      Aha! I opened that up, clicked "Reset" for the background color, and it did the trick! Thanks Elizabeth 🙂
      AI Transformation @ Gainsight
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