Skip to main content
lane_h
lane_h
Helper ⭐️
March 2, 2016
Solved

Matrix Data in Copilot Loading Issues

  • March 2, 2016
  • 6 replies
  • 86 views
Over the last couple weeks, we have started building out surveys and emails that need to be triggered off data that is in MDA. When we begin to create our power list, we select Matrix Data -> The Data we would like, and then we get the spinning wheel of death. 



Is this a known issue or is it unique to us?

We want to begin trialling these this week with our team, but this is a roadblock for us. If we cannot get this to work, it is going to create multiple steps for us to push the data we need into Usage, or Customer info, or Salesforce to get this to work. At this point, using Copilot to pull this together is our best option.

Do you have any suggestions for how to get this to work?
    Best answer by gaurav_kotak
    Hi Lane I think Steve Davis provided an update on the ticket. Here is the recommendation. Can you please follow up with Steve if you have additional questions. He is happy to setup a call. Thx.

    1) Create a new collection from Administration > Data Management2) Have one field with Account look up and add the other required fields
    3) Now create a rule in SFDC and try to sync date to the new collection

    6 replies

    gaurav_kotak
    gaurav_kotak
    Expert ⭐️
    March 2, 2016
    Lane, this seems like a specific issue or at least something support should triage. Can you please open a support ticket?
      lane_h
      lane_hAuthor
      Helper ⭐️
      March 2, 2016
      Thanks Gaurav! I've just logged a support ticket.
      Director of CX and Scale Programs
      lane_h
      lane_hAuthor
      Helper ⭐️
      March 9, 2016
      Hi Gaurav! 

      After opening a Support Ticket, I was told this is a known issue that Engineering is working on. Do you know an ETA on when the fix will be released?
      Director of CX and Scale Programs
      gaurav_kotak
      gaurav_kotakAnswer
      Expert ⭐️
      March 14, 2016
      Hi Lane I think Steve Davis provided an update on the ticket. Here is the recommendation. Can you please follow up with Steve if you have additional questions. He is happy to setup a call. Thx.

      1) Create a new collection from Administration > Data Management2) Have one field with Account look up and add the other required fields
      3) Now create a rule in SFDC and try to sync date to the new collection

        lane_h
        lane_hAuthor
        Helper ⭐️
        March 14, 2016
        Hi Gaurav,  Yes, Steve provided a work around, but without having information around what causes the issue or a long term fix there is some concern.

        What caused this to happen?
        Will it happen again with other MDA fields?
        Director of CX and Scale Programs
        evan_luberda
        evan_luberda
        Helper ⭐️
        March 23, 2016
        Hi Lane, I know you worked with Support on this but wanted to post some updates in case others had the issue. Due to the situation with table joins this situation was specific to your org. An ETA for the long term fix is TBD. This shouldn't happen with other fields as it was related to the joins. Hopefully all your questions were answered. If not let us know! I am going to set this to "Solved".
        Terms & ConditionsAccessibility statement