With the upcoming Winter Release, we are introducing the ability to Create & Close a Call-to-Action in a CoPilot Advanced Outreach. Now, Gainsight customers can create and execute one model that integrates human and digital touchpoints; a true ‘journey’. Example of new capabilities: For users with a 20% decline in Logins... Send them an email with support documentation on how to login If they haven’t opened the email, send them a reminder If they haven’t opened the email and they still haven’t logged-in, trigger a CTA for human follow-up We want to rename the feature to capture the power of this ‘journey’ design. We have decided to rename CoPilot -> Journey Orchestrator. But we want your help renaming ‘Advanced Outreach’. The question for you: What should be the new name for ‘Advanced Outreach'? Cast your vote on the following options in the comments below: Journey Orchestrator + Journeys Journey Orchestrator + Programs Journey Orchestrator + Journey Paths Journey Orchestrator + Paths Journey Orchestrator + Journey Tracks Journey Orchestrator + Tracks Journey Orchestrator + Campaigns

Gainsight Employee ⭐️⭐️

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Share your Feedback on a new name for Advanced Outreach!

Forum|Forum|8 years ago
February 13, 2018
7 replies
82 views

With the upcoming Winter Release,
we are introducing the ability to Create & Close a Call-to-Action in a CoPilot Advanced Outreach. Now, Gainsight customers can create and execute one model that integrates human and digital
touchpoints; a true ‘journey’.

Example of new capabilities:

For users with a 20%
decline in Logins...

Send them an email with support documentation on how to login
If they haven’t opened the email, send them a reminder
If they haven’t opened the email and they still haven’t logged-in, trigger a CTA for human follow-up

We want to rename the feature to
capture the power of this ‘journey’ design. We have decided to rename CoPilot -> Journey Orchestrator. But
we want your help renaming ‘Advanced Outreach’.

The
question for you:
What should be the new name for ‘Advanced Outreach'?

Cast your vote on the following options in the comments below:

Journey Orchestrator + Journeys
Journey Orchestrator + Programs
Journey Orchestrator + Journey Paths
Journey Orchestrator + Paths
Journey Orchestrator + Journey Tracks
Journey Orchestrator + Tracks
Journey Orchestrator + Campaigns

journey orchestrator

Best answer by faust_belarmino

Journeys! If it's a Journey Orchestrator then it would make sense to orchestrate Journeys! 😃

seth

Expert ⭐️

I vote to call each of them a Journey! There are so many pieces of terminology already, that any opportunity to simplify/synchronize them would be valuable.

AI Transformation @ Gainsight

marcelo

Helper ⭐️

I would vote for Journey Paths so that is has some linkage with Journey Orchestrator.

ben

Helper ⭐️⭐️⭐️

None of the above? Honestly not a fan of any of the names. I am all about the new features. I guess I would settle on something that contains "Paths".

-Ben

britton_walker

Helper ⭐️

I'm with Seth and Marcelo. Why would a [i]Journey Orchestrator orchestrate something other than a journey? My vote is with changing advanced outreaches to Journeys.