Recently, we all celebrated together when we heard the wonderful news that one of our own inSpired members, the Fórum NOS community, hit 100,000 registered users! This felt like a great opportunity to dive deep into NOS’s community work and draw inspiration from it to our own communities.
Here’s a glimpse into our chat with NOS’s
About NOS:
A communications and entertainment company that offers fixed and mobile solutions for all market segments in Portugal. The aim of NOS is to connect people, companies, institutions, to everything and everyone. NOS leverages the most advanced technologies to deliver the best experience, while building empathetic and transparent relationships with customers.
Let’s meet NOS & hear from them about their journey into the community world!
I’m Miguel & I manage our community channel and the “Fórum NOS” team - both in terms of global strategy and operational monitoring. Our focus is to find innovative ways to leverage the Fórum NOS community, while making sure we stay customer-oriented in line with the company's ideals and principles.
Here’s the proud & professional team that I work with:
NOS, based on its customer relationship objectives, and along with its presence in other media in which it provides information and help to customers, decided to position itself in a closer and more transparent way through the creation of a community in which any customer or user can use and serve themselves.
Our community, Fórum NOS, allowed us to give more power to our customers and to be closer to them by acting as a rich, fast and relevant online help channel to solve difficulties and share experiences.
The community made it possible for any user to consult us for information, participate by exposing opinions, experiences and knowledge, share doubts or ask general questions about NOS products and services and help the community.
What was the journey & learnings when you launched your community?
We went public in the 4th quarter of 2016 and made sure we launched the community after a few months of testing and support from the inSided team.
Although I was not present in the early days of the community, the launch was received with a good level of acceptance and satisfaction on the part of the users who immediately saw the Forum as a sharing and supportive community.
It was a great moment to see the support and spirit of mutual help that a true community demonstrates initially itself. We saw that they looked at the community as a dynamic, interactive and cooperative environment they could count on.
There was also a lot of sharing of knowledge, user involvement and informal conversations. Many of them shared similar doubts, questions and experiences.
The growth of this dynamic community made a big bang recently when they reached their 100,000 registered users mark. 😱
Hear all the deets in Part 2 of this series - coming up soon! 🔥
Special thanks to
