As we enter the final part of our chat with NOS, we discuss what they see as core to their success on inSided, and in the future of this community of over 100K users! 🔥
Keep reading below to know more.
What are some of the features of inSided that your community heavily explores?
- The creation of topics with Question or Conversation posts continues to be the most used by our community, especially by recent users.
- The community area created for suggestions and improvements also has high importance for our users. It also is valued well by the internal teams so it's a win-win for us.
- Gamification and ranking, and their specific components, is something that is also considered of high value, bringing healthy competitiveness and promoting engagement among users.
- We recently introduced the side widget to place our official content, which made it easier for our users to find & is getting a lot of acceptance within the community.
We believe that the introduction of new features (including those to be developed in the future by inSided) or the restructuring of others, will also be highly explored and praised by our community.
Since NOS is originally a B2C service oriented community, in what other areas do you think that your community can contribute to drive more value to your organization?
Despite most of Fórum NOS being directed at the B2C point of view, the community has the majority of our customers.
We have been & will continue to introduce more content from the B2B point of view.
We started this off initially with simpler information promoting certain services and products, but we intend to extend this to more content types.
Other contributions that we consider important are, for example - the integration of the community through focus groups, testers or first-hand communication of launches. It additionally helps us get added value through feedback to improve.
What is the next big thing that you feel that your community
can do for your company?
We are currently developing the Knowledge Base (KB) and restructuring the Gamification.
We believe that the KB will organize the platform and help a lot in the search for topics for more accurate information, further promoting self-service and faster resolution in the community, thus reducing the need for assisted support.
The restructuring of Gamification, with the ranks, badges and points system, will further stimulate the engagement and appreciation of community members.
Enabling some of our users to experience and have products/services firsthand will promote feedback/reviews and consequently help other customers. In addition, it is an increase in value and transparency that is being quoted by third parties and not just by our company.
Although we have come to the end of this amazing chat, it doesn’t mean this is the end to learning more from our dear Forum NOS community.
If you’ve got any thoughts/questions for NOS, feel free to share them in the comments! 🙂