Oh the irony…
- On Wednesday, I presented a webinar about recognition helping super charge gamification and unlocking contributions.
- On Thursday, I discovered that some users were exploiting our points system. We gave 1 point for liking a post; they were going back years and liking every post to earn themselves points.
- I adjusted our point system accordingly, no longer issuing a point for users giving a like to a post
- Today, I discovered that after I told our users about the change, a few of them started exploiting a remaining loophole: liking each other’s posts to earn each other points.
this is the first time I’ve had to cross this bridge… any advice?
My current plan is to leverage the best practice of “celebrate in public, correct in private” and to revisit our community guidelines, tighten them up, and find ways to monitor for outliers and exploitation of points system that works great (when not actively exploited).