How to use {topic content} properly in Product Updates

  • 29 September 2023
  • 1 reply

Userlevel 3

Users subscribing to Product Updates receive what amounts to gibberish.  How do I ensure, that if a customer subscribes to Product Updates, they will receive something they can actually read and maintain a good experience?


Best answer by juan.delrio 29 September 2023, 16:04

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Userlevel 3

Product Update emails are under the system emails submenu of emails.

You can delete the variable {topic content} from the email and the clients will just receive the post title. Which is what I did, until today.

After some trial and error, I discovered the variable {topic content} can hold 590 characters.  So for my next product update and going forward until we get some enhancement to this variable, I will begin my Product updates with a 590 character paragraph (as the variable can hold no formatting) describing the contents of the product update and reintroduce the variable to the system email.

Thought I would share the results of my trial and error discovery :)