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Hi team,

I’m having a pickle with our gamification structure. Here’s an overview of what I’ve implemented, I won’t go into the detail on specific requirements:

Rank How to earn Custom Role Benefits
I'm new here! Register None Access to the Community
Visits often Come back a few times Trust Level 1 Can edit posts with no timer
Regular contributor Help others Trust Level 2 Invited to join Beta Testing Group
Community expert Inspire and help others repeatedly Trust Level 3 Can create a group
Community MVP Become a legend in the community Trust Level 4 Considered for superuser program

 

The basic idea is:

  • When a new rank is earned, the member also earns an additional “trust level”. This is a custom role that is granted when the rank is earned
  • Each trust level comes with a benefit as listed in the table above
  • A PM is sent to the user each time they earn one of these ranks, thanking them and explaining their new priveleges.

The problem is, after implementing this structure and rebuilding the ranks, the ranks are granted correctly to the users who are eligible for them - but the custom roles are not granted, and the private message is not sent.

Does anyone have any idea what could be going awry?

Hi @Onomatopoeia 

Nice ranking system, I like it!

With regards to assigning roles on rank up, just to double check, have you:

  1. Created the custom role? (Settings, user role)
  2. Added and enabled the Custom Role on the rank? (bottom of rank page)
  3. Enabled the sending of the private message? (Also bottom of rank page)
  4. Made sure that users rank -up-? (the ranking system works like a helium balloon - it only ever floats up from the bottom, and takes the path of least resistance)

If you’ve done all of that, then I can’t imagine why it won’t work, and InSided should probably have a look at the back-end of things :) 

Thanks so much for the help @Ditte!

  1. Created the custom role? (Settings, user role) Check!
  2. Added and enabled the Custom Role on the rank? (bottom of rank page) Check!
  3. Enabled the sending of the private message? (Also bottom of rank page) Check!
  4. Made sure that users rank -up-? (the ranking system works like a helium balloon - it only ever floats up from the bottom, and takes the path of least resistance) Check!

Here’s how the setting look at the bottom of the rank:

 

 

The thing bothering me is that the rank is assigned but the custom role is not. I’m wondering if it’s something to do with the rebuild since we had a different rank structure in place before this one.

Hmm.. Maybe you can try editing the custom roles to not have special characters in them?

I don’t know if that would solve it, but… maybe? :) 

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