We are contemplating the possibility to migrate our community from Zendesk to Insided.

I know that Insided created the knowledge base feature to “combine your company’s support materials with community generated answers and best practices — all in one category page.”

But are there actual exemples of companies (appart from Insided) that benefited from the merge of their community with their knowledge base. It seems that the standard is to keep them separate (lots of Insided customers are still on Zendesk for instance) to prevent mixing too much content and stepping on our community’s toes.

Our concerns is that our customers would loose the feeling of the community if our company involves to much in content creation (articles, how to, ...) and eventually to lose their participation within the community.

Any feedback on this?

Thanks!